Smith Going &amp; Associates, LLC

I called to ask about them doing taxes. The person I talked to on the phone didn't seem to know…read morethat you don't get a W-2 if you work as a contractor.

Working with Libby of The Tax Ladies has turned out to be an unbelievable nightmare and the…read moreabsolute worst professional encounter I've ever had! The lack of accountability for mistakes made coupled with her lack of response (numerous & repeated phone calls & messages left over a 5 mo period) to legitimate questions I had concerning the status of my taxes, has been beyond frustrating! I came to see Libby in March to prepare my fairly straightforward taxes, but because of mistakes she had made & with no sense of urgency on her part it wasn't until mid August that the State & the IRS received them. During this time I had to constantly stay on top of things & make numerous calls to the tax agencies to find out what was going on, since she wasn't returning my calls or keeping me updated on anything. This totally defeats the purpose of paying for this to be handled. Now instead of receiving a refund I am being told that I owe over 10 times that amount. Unfortunately, because I have such little confidence in things at this point, I will be paying someone else to review them. I rarely write reviews, but felt it necessary in order to caution those who may be considering using this business - one that deals with something as important as taxes should certainly be more professional & at the very least accountable -

Wills & Associates

4.0

Used this firm for 2 years (being charged 50% more than what they quoted me both times) but never…read moreagain. Last year they prepared a return that omitted my salary income (how do you even do that?), and when I pointed that out they sent a "corrected" return that failed to account for my rental income. The emails concerning their incompetence always had religious sign-offs. These people might be good to go on a Bible retreat with, but don't let them near your taxes.

They have been so helpful in preparing my taxes when things have been complicated. They came up…read morewith a solution to a high tax bill.

America’s CPA

(5 reviews)

There is a reason why Brad is so busy, it's because he's and his staff are the best at what they…read moredo. VERY knowledgeable about the latest tax structures and regulations. Wouldn't think of doing our returns anywhere else.

Wonderful personal service. Great communication. Would absolutely recommend to anyone needing help…read morewith taxes or any accounting needs.

Monfalcone & Garris

2.0

(8 reviews)

Christina, Beth, and the staff always reply promptly when we have questions. They are always kind…read moreand have been a joy to work with for business and personal tax preparations.

UPDATE: Based on Christina's response, I feel inclined to write an update on the situation. As for…read morecomplaining from day 1, I never complained until an issue arose. After we caught several mistakes made by Laurie (another accountant at the firm), we let Christina know we had lost confidence in Laurie. I am not an accountant and it makes me uneasy having to fact check all my accountant's work. We thought we could trust Christina so asked if we could work with her directly instead of taking our business elsewhere. Christina agreed, but then essentially ceased communications, aside from one off emails promising to send a draft of the returns that night or the next day which never came to fruition. After a complete lack of communication for months on end, the day taxes were due we received an email from Christina with a draft of our return, which included numerous errors due to a lack of attention to detail. We were forced for file an extension and penalties were incurred based on this. Our taxes were finally filed in June 2023, and upon review by a new accountant numerous issues were identified that we are still to this day dealing with. Based on these numerous issues and the complete lack of communication from Christina and her team, I filed a report to the Virginia Board of Accountants who immediately opened an investigation into her activities. The Board ultimately closed the investigation after a two month long investigation, but contrary to Christina's response did not find that I made any false statements (confirmed via a phone call to the board today)--while the issues did not rise to the level of a professional ethical violation, they made our lives extremely difficult and frustrating for months on end. This clearly is not a one off issue - the numerous one star reviews show that these issues have been prevalent for years.

Albemarle Accounting & Tax Solutions

We've used Albemarle Accounting for years and they're the best. They've always been very…read moreinformative and helpful. We'd highly recommend them.

From the owner: Albemarle Accounting & Tax Services, Inc., is serving individuals, partnerships, and corporations…read morein the Charlottesville and surrounding area. We can assist you with tax preparation, payroll preparation, and small business bookkeeping services. We ha

Hantzmon Wiebel

2.3

Yeah, like the first guy said, these people are dismissive and disrespectful. If there's something…read morebig about them, it's the bill. Why bother?

Took the time to head into their offices and had a consultation. I have both a professional job and…read moreown a business. Met for about an hour, reviewed everything, and agreed that I would send previous year's tax returns to them via secure email. I did as we discussed and radio silence ever since ( I'm confident they were received). I won't chase down folks that can't return emails, especially after I took the trouble to make an appointment and send in documents. Unfortunately, this type of customer service appears to be the norm for accountants in the area.

Pro Painting Solution

(2 reviews)

I asked to patch up some dry wall and repair a door. They were very polite and respected the house…read moreby keeping their area clean. Great company!! Would highly recommend to anyone.

Pro Painting Solutions was hired to paint the interior of my new house. Naum took detail notes as I…read moreexplained what I wanted done. He asked several questions about the job to make sure he got it right. The finished job was very professional and I am extremely satisfied.

Miracle's House Cleaning

(2 reviews)

Brenda and her team came to do a first-time deep clean of my home before we start regular cleaning…read moreservices. The cleaned every square inch of my house and left it looking absolutely spotless. My baseboards and steps have never been so clean and it felt amazing to walk into my immaculate bathroom! I highly recommend them!

Absolutely beautiful, dedicated work!!! I don't think our house has ever been this clean, even when…read moreit was new when we moved in. As I was touring my newly fresh house, I was feeling more at peace with everything no longer on my mind. They took care of absolutely everything - even things I hadn't thought of, and nothing was missed. I'm so grateful and happy!

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Chris P.

0

1

0

5 years ago

I have used John Going at Smith & Going for 3 years now and I have never had a better accounting relationship after 26 years owning a small business. John is insightful, prompt, proactive and stays on top of the ever changing tax code. I have sent a number of my clients to Smith & Going and to a person they have loved John's accounting and client service. I could not recommend him more highly. read more

Smith Going & Associates, LLC - accountants - Updated August 2026

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The Tax Ladies

3.0

I called to ask about them doing taxes. The person I talked to on the phone didn't seem to know…read morethat you don't get a W-2 if you work as a contractor.

Working with Libby of The Tax Ladies has turned out to be an unbelievable nightmare and the…read moreabsolute worst professional encounter I've ever had! The lack of accountability for mistakes made coupled with her lack of response (numerous & repeated phone calls & messages left over a 5 mo period) to legitimate questions I had concerning the status of my taxes, has been beyond frustrating! I came to see Libby in March to prepare my fairly straightforward taxes, but because of mistakes she had made & with no sense of urgency on her part it wasn't until mid August that the State & the IRS received them. During this time I had to constantly stay on top of things & make numerous calls to the tax agencies to find out what was going on, since she wasn't returning my calls or keeping me updated on anything. This totally defeats the purpose of paying for this to be handled. Now instead of receiving a refund I am being told that I owe over 10 times that amount. Unfortunately, because I have such little confidence in things at this point, I will be paying someone else to review them. I rarely write reviews, but felt it necessary in order to caution those who may be considering using this business - one that deals with something as important as taxes should certainly be more professional & at the very least accountable -

America’s CPA

(5 reviews)

There is a reason why Brad is so busy, it's because he's and his staff are the best at what they…read moredo. VERY knowledgeable about the latest tax structures and regulations. Wouldn't think of doing our returns anywhere else.

Wonderful personal service. Great communication. Would absolutely recommend to anyone needing help…read morewith taxes or any accounting needs.

Able Insurance Agency

4.4

(7 reviews)

Great place that makes you feel like family. Extremely helpful with getting me a price within my…read morebudget and meeting all my insurance needs with out making it a stressful process!

They have always gone above and beyond for me and my family. They always make sure I'm getting the…read morebest rate possible.

Court Square Title of Charlottesville

3.0

We used Court Square Title when we bought our first home and they were so kind, professional and…read morethorough that we went back when we bought our second home. Mary Ann walked us through every detail of our closing. There were no surprises, no shady fine print, and she answered every one of our questions in detail and in a way we could understand as newcomers to the process. Court Square has been around for decades so they've seen everything there is to see in real estate. I would wholeheartedly recommend them.

Just closed a property here and in a word: unimpressed. Three specific problems:…read more 1) Low quality work: I found not fewer than three errors on the HUD1 that was offered to me at closing. A title company's bread and butter is meticulous, error-free work. Court Square didn't deliver. 2) Unprofessional customer service: The owner of the company sent disparaging comments in email about me to an employee, who then accidentally forwarded it to me. Wow. 3) Poor physical environment: Court Square Title's offices are in a run-down low-end strip mall with poorly functioning AC and a dirty restroom. I honestly don't think I've been in worse offices for a closing. Definitely not a confidence-builder. There are several title companies in Charlottesville VA that do quality work in a pleasant environment to justify the high prices they charge. Unfortunately, Court Square Title of Charlottesville is not one of them. IMHO, of course.

McClung's Tax Service

3.7

All I can say is Joan knows her taxes and does a great job taking care of ours as well as family…read moremembers. Been going here for years! Price is right and friendly staff.

Joan has a wealth of knowledge. Does an outstanding Job. cares greatly for her clients snd seems to…read morebe the go to when other tax preparers can't get it right.

Davis Insurance Agency

Amazing from the start. My husband emailed them late at night but still got a quick response that…read moresame night setting up a phone call the next morning. They took our info and searched, gave us options and helped us decide by letting us know which plans were in network with our chosen providers. Maggie was prompt, friendly and EXTREMELY knowledgeable and helpful. I am so grateful we worked with them, I highly recommend them.

William Western, CPA, EA

I have used Mr Western for several years now and am so happy with his services and have every…read moreconfidence in him. He is extremely knowledgeable, thoughtful, and very efficient with his time. He has been able to easily guide us through what I think are fairly complicated IRS requirements concerning a small business. He is also a certified QuickBooks advisor and was able to easily sort out some software issues we had. And because he is a registered agent with the IRS, it makes me even more confident in that I have selected the right accountant for us. I give an enthusiastic thumbs-up to Mr. Western!

Albemarle Accounting & Tax Solutions

We've used Albemarle Accounting for years and they're the best. They've always been very…read moreinformative and helpful. We'd highly recommend them.

Mac Weems - State Farm Insurance Agent

3.7

This office should be investigated by State Farm for negligence. They could not figure out how to…read moreremove a car from my policy when I traded cars in January and continued to charge me for 2 months. Then they said it was corrected, but when I got an updated statement the date was still and they were charging me for an extra month. Today I found out they canceled the wrong and removed my new car from the policy in what they called an underwriting error. Happy hour hour must be all day there because there so simply no excuse for this level of error from one office.

Great service and diligence. Followed up consistently and helped get the policies that we needed…read more Fast response time to any questions.

Clark Jackson - State Farm Insurance Agent