Lately their shipping and customer service has gone to a dark place. Recently ordered a couple outfits, including a tuxedo. Most of the order was cancelled, including the tuxedo jacket. Then, they shipped the other 1/2 of the tuxedo (the pants) and suggested I pick up at FedEx. By this time 9 days have passed. It was [seemingly] impossible to get a live rep, so I emailed, after a few days and multiple exchanges I was told it was that warehouse that was out...Sounded like a 'them' problem. So, I should attempt to rebuy and they could refund any price difference. So, foolishly, I did this. 5 days after the 2nd order was placed...they had not send the jacket. I asked to cancel them both, and the rep told me it could take several days to process my request for cancellation, and to get both orders and then waste my time returning them. This is the 2nd such interaction in as many years, the last time the bulk of the order was cancelled. Stop selling inventory you don't have. Their product quality was already lacking, but they were convenient for some travel clothes. Done with them. Urgh. read more