Completely unprofessional. This happened on Thursday, I wrote my original review on Friday after I had general anesthesia for wisdom teeth removal, and now that the grogginess and pain has subsided, I've edited my review to be more concise/readable, provide screenshots rather than type out the conversation, and add more detail as she threatened me with legal action: I had an appointment at 3:30pm, got there at 3:36 (mistyped it in one of the texts, but you can see this from the first time stamp). I texted, rang the doorbell, and called, no answer. See the screenshot for when she finally responded, you can judge for yourself if it was unprofessional. There is also another screenshot showing my iPhone significant locations for the time I arrived to that area (3:35). She put me down as a no show (not sure if there's a fee associated) and said she was going to send me a Cease and Desist for slander after I posted this review. I wonder how many people she has said that to and they deleted their review because they didn't have the resources to deal with that. Aside from that, what happened to grace periods? It's standard practice across the US for that to be anywhere from 10-20 minutes. And she commented on this Yelp review that she can't put her life on hold? I was 6 minutes late, but even if I was 11 minutes late like she claims, her reaction would still be unprofessional...so I'm not really sure what she's defending. If you Google it for beauty appointments, the most common answer to pop up is 15 minutes. They don't just leave because the client didn't show up the exact minute their appointment time was (as her texts sound). They're running a business. And finally, what happened to being understanding (or at the very least, not rude) to repeat clients that have been more than understanding for your situations? The appointment I had before this one, I was on time and she had me waiting well over 6 minutes as she was doing her sister's lashes in the back and was flustered getting everything together for my appointment. Although I've been trying to practice asking before I entered any establishment due to COVID, the main reason I had texted her first was because of that situation. As per her response, she's completely ignored that to fit her narrative. Clearly, she wasn't there when I texted 6 minutes after my appointment time either. And she didn't respond at all until 3:57. I wonder if she was even there at my appointment time and is trying to play the victim for her mistake. In the past, she's cancelled on me the day of an appointment. Yes, she said it was because of a power outage, but I've had people who went through that here offer discounts for the last-minute inconvenience, to come to my house, or still do the appointment with back up lighting they had. I was okay with being offered none of that because I know it's hard to run a business and not everyone has the resources to offer that, but why does she expect clients to have basic understanding when she doesn't reciprocate? In this situation, if she had texted me that she couldn't wait or responded to my texts politely, I would've gladly paid any late fees and continued giving her my business, but that is not the case. There are plenty of other people who do great brow work in the area, the hassle of working with Jessica as a person is not worth it. Support businesses who value you as a customer y'all. Check out Brows and Winks, she's right across the street, offers brows, lash, and waxing services, is always professional, and quite the pleasure. read more

Permanently Flawless - Significant Locations on iPhone shows I arrived at 3:35 but I supposedly came over 10 minutes late to my 3:30 appt? - Permanent Makeup Near Me - Fairlawn, Ohio

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Beyond impressed. Jessica was simply Amazing! I was so nervous going in. My palms were sweaty! She was able to make me feel comfortable and took my anxiety away! It did not hurt at all getting the powder Brows and she did an Amazing job! My husband, kids, friends and family all couldn't believe they were powdered brows! They look like I normally would do them! My husband and son didn't notice at all. I had to tell them. They were sooo impressed. It's so awesome getting up and not having to do your brows! Soo sooo soooo worth it! read more

As a woman of 70, I found myself having difficulty applying my eyebrow pencil every day and attempting to make myself look "balanced". While I had had thick eyebrows as a young person, they were severely trimmed in the 1970s when I was modeling... because that was "the look" at that time. I heard about Jessica through word of mouth. I then checked out "her story" online and felt comfortable seeking her help with permanent eyebrows. Since eyebrows are an important "frame" for the face, I was still nervous - because when you are basically tattooing anything on your body, there's not room for error.... and you will see the mistakes every day. My confidence in Jessica overtook my fears and I went for it. I can honestly say that anyone considering permanent eyebrows will never find a more precise, concerned and caring person than Jessica. I thank my lucky stars that I found her !!! And to top it off, she's fun !!! I love my new look so much that I am scheduled to have her apply permanent eyeliner in a couple of weeks ! Do it !!!!! You'll be delighted !!!!! Janis K. Seward, Akron, Ohio read more

I booked an appointment with Jessica after having a couple of microblading sessions with another person. She evaluated my brows and found that there was a decent amount of scarring and abnormalities with the pigment. She warned me that these may affect the healing and end result. I really appreciated her honesty and it made me confident that she knew what she was doing. The end result is AMAZING. She did an outstanding job reshaping and filling my brows even with the pre-existing issues. They healed really well (she provided very clear instructions) and I only needed one brief touch up. I absolutely love my brows! I can't say enough good about Jessica. Sessions with her are worth every penny! read more

Jessica is a true brow artist. She gave me my life back. I feel confident enough to leave the house without makeup on again. My face looks symmetrical and natural. I couldn't be more pleased. And she has the touch of an angel, no need for numbing cream as I fell asleep many times during my initial and touchups without! Highly recommend, wouldn't go anywhere else. Her work speaks for itself. After carefully reviewing many competitors photographs and finding Jessica's website, I knew I had found my girl. I am a customer for life! Thank you Jessica giving me my mornings back! You are a goddess. read more

Jessica is super knowledgeable about microblading and super sweet. She takes the time understand your expectations and make sure you are completely comfortable with what the results will be. She took her time shaping and making sure I was completely satisfied. Love this place and will be recommending it to all my friends read more

Jessica is amazing! I love my eyebrows! She does an amazing job, super clean and professional!