Great selection very helpful employees giving good recommendations…read more Grabbed 2 bottles one on a recommendation and one I always get

DO NOT PURCHASE FROM THIS STORE!!!…read more They are selling sake perfumes, right out the box it looked like this and it leaks! Unless you want a mess in your bag WITH ELECTRONICS inside, please avoid shopping here

I stopped in here with a friend of mine about a year ago when he thought he should check if they…read morehad a cologne he liked but couldn't find. Not only did they have it, but he was able to talk the cashier down to a great price. I've been looking online at prices for Bal a Versailles (a semi-rare French perfume) and I thought I'd check to see if they had it here so I could save myself the shipping cost. They had it but the price tag said $75! Granted it was a large bottle (3.4oz) but I can get a 2oz bottle on eBay for $15. I eluded to the fact that I wouldn't pay the full price and the cashier was very nice about explaining why it was so expensive and how he can't afford to take much less.. economy and whatnot. I figured it wasn't even worth the time to try haggling. There was no way he'd sell it for anything close to eBay's prices. I'll definitely stop by again next time I'm searching for a perfume.. that doesn't happen too often though.

This place is basically your typical discount perfume store with mostly the standard available…read moreperfumes that you might want to buy on a discount. I did not see any specialty perfumes or very hard to find ones so you might not have luck of those here, but if you are looking for an aqua di gio or an armani perfume, this is a great resource to save a few dollars.

Defective Bottle & Shockingly Poor Service -- Not What You Expect From a Niche House…read more I first discovered Le Labo in Paris in 2024 and purchased Thé Matcha 26. It quickly became a staple in my fragrance rotation. When I returned to the U.S., I was pleased to see there was a boutique at Santana Row, so when my original bottle ran out I purchased another one there in 2025. Not long after, I noticed something unusual: the bottle was draining far faster than my Paris purchase ever had. After inspecting it closely, I discovered micro spider-web cracks throughout the glass bottle (see photos). The fragrance was clearly evaporating through the compromised glass. For context, I've been collecting fragrances for decades -- everything from designer houses like Prada and Giorgio Armani, to niche brands like Chris Collins and Le Labo. I've owned dozens of bottles over the years. I have never once encountered a bottle degrading like this. So today I went back to the boutique with both bottles -- the intact Paris bottle and the cracked Santana Row bottle -- assuming they might offer some reasonable accommodation for what appears to be a manufacturing defect. Instead, I received a curt: "You should have come back earlier." That was the entire response. What makes this particularly ironic is that the counter prominently advertises Le Labo's 20% refill program -- the brand's whole philosophy is built around customers returning with their bottles for refills. Yet when a clearly compromised bottle is brought in, the store suddenly has no interest in helping... or filling the intact bottle from Paris (????) The real shame here is that I was fully prepared to purchase another bottle anyway. Even a modest gesture -- honoring the refill price, waiving sales tax, anything -- would have turned this into a positive experience and kept me coming back. Instead, the interaction felt dismissive and indifferent -- which is particularly jarring in what is supposed to be a luxury fragrance environment. Perfume collecting is a long-term relationship with a house. I would have happily returned every year to refill Thé Matcha 26 and likely purchased other fragrances as well. I would've sang praises and told everyone to shope here. I would've upgraded the size of my bottle, mostly to avoid with this particular defect again. Regardless.. I would have been a bigger source of revenue for Le Labo. But after this experience, I'll take my business to other niche perfumers who actually value repeat customers. The fragrance itself is excellent. The service at this boutique, unfortunately, is not.

I came into Le Labo a few times because I wanted to make sure I really loved the scent before…read morecommitting, and Viridiana was so kind, patient, and welcoming every single time. When I finally decided to go for it, she made the whole experience feel so easy and special. She's all around amazing, and I truly had such a great experience because of her.

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

I love going to Diptyque. It's easily one of my favorite stores. The space is always beautifully…read morecurated with a boutique feel that's clean, minimal, and thoughtfully styled. Every condition feels intentional. From the candle displays to the soft lighting and classic Diptyque details. The ambiance inside is calm and refined. The service is always good whenever I visit. The staff are consistently friendly and respectful. A must visit if you love beautiful scents and a peaceful shopping experience.

Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

I had a really uncomfortable experience at this Sephora location today. I understand customer…read moreservice is important, but throughout my visit I felt overly watched and followed around the store. I was repeatedly asked if I needed help and if I was ready to check out to the point where it no longer felt welcoming, it felt targeted and uncomfortable. I actually used to work for Sephora years ago, so I understand the difference between genuine customer service and when staff are closely monitoring someone because they suspect theft or are watching what's in their basket. Unfortunately, that's exactly how this experience felt. As someone who works in the beauty industry and regularly shops at Sephora, I left feeling more harassed than helped. I hope management can reevaluate how loss prevention and customer service are being balanced, because no customer should feel uncomfortable while shopping.

Absolutely loved the scent bar experience with Florra! My best friend went here with her boyfriend…read moreso I knew I had to take my boyfriend too for his birthday. I reserved an appointment for 2 ahead of time for a Sunday and am so glad I did! I believe they have a promotion if you come in on weekdays. The team was so sweet and patient as we asked questions in crafting our perfect scent. At some point, my head started hurting just because of how overwhelming it can be in a fragrance-heavy environment. The lovely staff member who helped us (I forgot her name!) helped throw away the scent strips that I didn't like which made me feel so much more comfortable. She was also incredibly helpful in explaining the different notes and layers. We ended up each getting an Eau de Toilette ($99)! I am curious about how my scent would be like in a perfume oil so I may consider that next.

There are many customization experiences out there these days from being able to create custom…read morelipsticks, color analysis, skincare labs, but Florra's custom scent bar really stands out because it's such a sensory experience. It was a lot of fun from start to finish. I learned a lot about how fragrances are built, especially the different scent layers and how they come together. The process felt very relaxed and we were encouraged to take our time sampling and exploring until we found the right combination. The store itself, is a great place to pick up gifts and unique merchandise that would be a joy to give. An enjoyable experience and highly recommend if you're looking for something interactive, creative, and a little different.

I came today with my dad and brother since they wanted to look at cologne and we were helped by a…read morewhite girl, on the younger side and skinny pretty average height, she seemed helpful in the beginning, but as my brother n dad asked to smell more cologne she began to seem annoyed like its not her job to assist us, she didn't make us feel comfortable and gave her coworker looks as she was helping us as if she was bothered over all I was not satisfied with my visit and would not recommend this establishment

El servicio es excelente, los empleados son muy amables y paciente, me dieron recomendaciones, me…read moresugirieron perfumes según las notas, son muy organizados y los perfumes son totalmente originales y tienen muy buenas promociones

Love the store's range of make up and skincare. Customer service is really good. I've been helped…read moreby Joy who is super sweet and helpful. The only reason for not giving the 5 stars is that the lighting in the store is really bad especially when I went in to try to look for a new foundation and shade match.

Love Planet Beauty's range of products + their Customer Service. In fact, when one order arrived…read morewith the box destroyed -- and NO Luxury Shampoo inside -- I wrote to the company and included my order number + a photo of the destroyed box with no product inside. They replied that normally, the company does not refund orders that were delivered -- even if the product is missing, which got me annoyed, but I figured that the issue was closed. Then, weeks later, I received an unexpected delivery from Planet Beauty that contained a replacement shampoo for the one I had ordered. I'm sincerely heartened that this company not only delivers great products, but the folks in Customer Service are pretty awesome too. Again, thank you, Planet Beauty.

The customer service and personalized experience is the big draw. The products are also good. You…read moredon't get sold, you get recommendations and you get to buy or bring in your own containers for the product. I'm sold on this model and there aren't enough places that do this. I'm hoping by summer, I will only be using mostly these products. The laundry stuff and bars of soap are top notch. I never get tired of seeing new stuff here to try, I much prefer buying local. Appreciate you guys!

The Source Zero is an absolute gem in San Jose. I've been a loyal customer for over five years, and…read moreI can confidently say it's the best place for anyone who loves and lives a sustainable lifestyle. Bring your own jars and refill everything--from moisturizer cream, shampoo, and conditioner to laundry detergent, all-purpose cleaner, sanitizer, bath bubbles, sunscreen, and so much more. If you don't have a jar they always have some extra for no charge or some fancy once for purchase. It's such a great way to reduce waste while still getting high-quality, locally sourced products. Beyond refills, they have a wide variety of eco-friendly goods like bamboo toilet paper, reusable utensils and shopping bags, beautifully crafted soap bars, candles, natural perfumes, and even locally made jewelry. Every time I visit, I discover something new. The store has a warm, cozy atmosphere and the kind of friendly vibe that makes you feel right at home. It's more than just a store--it's a little community hub. Please support this local business--San Jose is lucky to have it!

It was amazing and Annie was a great instructor. I've taken several other classes to try other…read morethings (jewelry making, cooking, etc), and I can say this class was easily the most enjoyable. You have a lot of freedom to try different things and Annie is super supportive and easy going. Would recommend to anyone who wants to try something new!

We get a candle every month. Each one is designed to smell like that month. And she does it! The…read moresoy candles last a long time. 40 hours at least .