I took my 2019 chevy Trax in for oil change and tire rotate around 2 pm today. 2 miles down the…read moreroad my engine starts clunking and tons of white smoke starts coming out of my tailpipe. never had a problem with this car, I bought it brand new. manager came out and changed oil filter which is all kinked up. he made the comment looks like they didn't install filter correctly. still emitting tons of black smoke. been waiting almost 3 hours now for tow truck. I have already contacted my attorney.

Great service and very friendly staff! They are fast and offer additionnal services without a lot…read moreof pressure.

I would give them zero rating. I took my car there because my car was bogging and when I put it in…read morepark, it would say system fail. Make sure your emergency brakes on. They told me there was nothing wrong with my car. A month later, I took it to another Ford dealer and it was my transmission needed to be rebuilt or replaced. I had the extended warranty. It was rebuilt. They made me feel like I didn't know what was going on with my car and I just wanted to get rid of the car. I've heard so many bad things about this Ford dealer I would never refer anybody

Bought a new 2024 Ford Bronco from this dealership. Found out just now that vehicle had been in an…read moreaccident that was reported on a carfax prior to purchase. Accident occured on May 11 2024, purchased July 8th 2024 . The dearship presented this as a new vehicle that had not been damaged. This dealer failed to provide a carfax or notify me of said accident and damage. The vehicles value was depreciated before I even purchased it, and I was charged full value for the vehicle. I was offered only an apology. When buying a new vehicle from dealership be sure to ask if it has been involved in any accidents. The carfax says vehicle was backed into in parking lot, the dealership claims that is not what happened and a car crashed into a pole that landed near the vehicle I purchased and the dirt that was flung up damaged the bumper causing it to be scratched.

upcharged me because I was alone and a female. They were nice at least but taking advantage of…read moreothers is disgusting!

Sent wife there to get oil done I check it out when I get home, extracted a quart and it's still…read morefull! Won't happen again!

The guys were great. Talked to me before they opened . Super nice recommend . Car came out clean …read more Will keep my business

i have been going here for many years and probably 5-8 different trucks. great fast service,…read morefriendly. best of all they offer many services. many i have used like diff oil change, wipers etc. A+ thank you all.

Needed tires mounted and balanced Lonnie was bout to close for the night but he was kind enough to…read moreget the tires done after closing for us good guy, funny and did great work will recommend to anyone needing good quality work done to your vehicle

I was referred here by Phil's Towing in Houghton Lake after my Suburban left me stranded in the…read moreWalmart parking lot! Lucky Me! This guy (Lonnie) was absolutely wonderful! Worked on my car with no warning and had me back on the road within a couple of hours! New Starter and an oil change! Great service, fair price and HONEST! Hard to find honesty in automotive repair these days, I would HIGHLY recommend him to anyone! Thank you Lonnie!

As someone who tried to get help from corporate a few times about how customers were being scammed…read moreinto expensive services by employees (witnessed employees putting old dark motor oil on transmission and driveline samples to make it appear burnt/dirty/worn just to trick customers into an expensive transmission service) to bump sales numbers, listening to customers complain about how inappropriate comments and noises were made in front of customers and their children by employees, and witnessing some employees using substances while on the clock. The manager Bill hides it well and most employees fear him cutting their hours/pay or firing them for false reasons if they even so much as ask for the district manager Ricky's number in fear that it will be trouble for him. Anytime another manager higher up than him has to talk to an employee Bill gets upset and harasses them for information on what was talked about and if/what was all said. Customers have no clue to some of what happens right in front of them and or to their own vehicles but as someone from the company I do. Just know that not all employees do these shady things, it's just fear that keeps us from speaking up about it.

When a business does so well that you feel compelled to write a review, that really says something…read more Many people are all too happy to write a negative review when they have a bad experience but it's easy to forget to leave a good review however one must be left for this establishment. They were very professional, they cross checked everything with everyone in the bay so that all the guys knew what the other was doing. I assume this is for safety and it's brilliant. The gentleman who assisted me was professional, polite and kept me appraised of everything that was happening with my car. Overall it was a really nice experience and I will be going back for sure.

Service was polite, professional, and thorough. Without my even asking, one of the gentlemen…read morechecked (and inflated!) my tires, checked my belt, topped off my power steering and wiper fluid, and checked my radiator fluid. Before I drove off, they reminded me that if I just want my fluids or my air checked, I can drive in anytime; they offer those services for no charge. What I really liked was the fact that the two employees spoke to each other respectfully and professionally, confirming information and working as a team, not like a couple of poker buddies who happen to work together, yelling across the room. Like I said, professional. They also took the time to wish me a safe ride home since an ice storm was beginning.

Needed an oil change and was far from home and i only use the Pennzoil franchises, i loyally weird…read morelike that. Guys were good and quick, didn't pressure me to extras that i didn't need. Gave me what i wanted quickly and nicely and even had a $10 discount for new customers...lucky me