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Snider's Car Care

3.0 (2 reviews)
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Services - Snider's Car Care

Auto brake repair

Auto engine repair

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Auto HVAC repair

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Hart  GMC

Hart GMC

(4 reviews)

I had a vehicle issue while traveling north, and had my Honda towed to their dealership . The…read moreservice advisor and manager looked at my car right away and told me they could not fix the part that came loose, but it was drivable to wherever I was going, and to take it to the Honda dealership when I return home. The service advisor, manager and the mechanic were wonderful to me. I could not ask for better service than from Hart service department. THank you.

Let me provide a word of caution to any of you considering buying a GM Truck or SUV from Hart GMC,…read moremake sure they actually installed everything you paid for. I purchased a new 2023 Yukon XL Denali in October 2023 at which time the dealer told me that the adaptive cruise was part of the build sheet, however after I bought it and tried to use it the next day it didn't work. I took it back to the dealer, 30 minutes away, and they said again "it should be there" but when the head technician gave it a whirl he came to the conclusion that it wasn't functional. I understand, I probably should have tested for myself if it was active before I signed the papers but the dealer told me it was and I had no reason to doubt them. After some research the dealer rep informed me that it was under constraint and put in a service ticket and said that it should be rectified in a few weeks to a couple of months, this was on October 21, 2022. I checked once again several months later in early 2023 with the dealer to find out the status, and also called 800-GMCTRUCK, and once again was told that I would be notified when it was available for retrofit but that it could be up to another few months. I have taken 2 across the country trips and routinely drive long trips on the highways and get more disappointed and frustrated with GM and Hart because I keep having to do it without a feature I paid for in my new Yukon and was a key feature I wanted when I bought it. I understand that there are constraints and they had "supply chain issues", and I understand that things happen but the lack of communication and plan for delivering what I purchased on a very expensive vehicle is lacking. I rented a new 2023 GMC Terrain from Hertz at Dulles Airport a few months ago and it had adaptive cruise. To be told now that the vehicle would not be getting the adaptive cruise feature that I asked about before buying and was told would be retrofitted is extremely frustrating. Where is the good customer service and responsiveness that Hart touts and promises? I sure haven't seen it. Make sure you ask if your vehicle has everything and check it over before you sign the papers. I will be contacting General Motors to lodge a complaint against the dealer as well getting my attorney involved for their misrepresentation and them lying to me unless they contact me soon to remedy this situation.

Snider's Car Care - autorepair - Updated May 2026

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