Nice people working there. My engine shield came loose and was just hanging. Took it in and they…read morequickly fixed the problem no charge. Feel confident going back for future repairs.

25 year old Ranger wouldn't start. Then it did start. Then it wouldn't start. Then it did start…read more Husband took it in to a *different mechanic who shrugged and said he couldn't replicate the problem because it started. Ranger wouldn't start. Then it DID start. Based on recommendation from some guy at work we took it here. Next available appointment was 5 days out, but if we dropped it off and they had time...mayyyybe. NEXT DAY THEY CALLED. Power control module. I have no idea what the heck that is, but it was under $200 total and it fixed a variety of other issues "Old Faithful" had been exhibiting. Fast. Seemed honest. They FIXED THE CAR. And $200 was considerably cheaper than we've paid for everything else auto repair related.

Ron is very honest and a great mechanic. I would recommend him any day. He is also very thorough…read moreand timely.

Ron is honest, fair, and has served me well for years, a rare find in this industry. - Laudiread more

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

This is hands down the best auto shop I've ever taken a vehicle to. I'm a real customer, not a…read morebot--just genuinely impressed. I had an 8:00 AM appointment for A/C service and needed the car back as early as possible. They had it done well before lunch. Even though I came in for A/C, they did a full diagnostic and pointed out a few things to keep an eye on--but didn't try to upsell me at all, which I really appreciated. The guy at the front desk (I think his name was Bobby) was great--super friendly and easy to work with, which made the whole experience even better. It's also an employee-owned shop, and you can tell they actually care about doing solid, honest work. I'll absolutely keep bringing my vehicles here and would recommend them to anyone.

Unreliable, Unprofessional, and Zero Follow-Through…read more My sister scheduled a 10:00 AM drop-off the day before. We arrived on time and were told we'd get a call in 30 minutes with a quote. That call never came. I followed up at 11:00 AM -- they said they'd call back. Nothing. Called again at 1:00 PM -- "the tech is at lunch." Still no update. They promised another call within 30 minutes. Never happened. By 2:00 PM, my brother-in-law had to drive there in person just to get an answer. They told him it would be ready by 4:30 PM (they close at 5:00). We arrived at 4:45 PM -- only to be told it wasn't ready and we'd have to return the next day. I explained our mom was in the hospital and we urgently needed the car. They said it was "half done" and couldn't be released -- no apology, no urgency. I had to walk to the shop the next morning to retrieve the vehicle. They gave us a 10% discount, but honestly? Not worth the stress, wasted time, and total lack of professionalism. Bottom line: If your time matters or you need clear communication, take your business elsewhere. This shop does not respect your time, your needs, or basic follow-through.

This is the kind of unethical shady shop experience you fear when taking your car in for repairs…read more I brought my vehicle in to have my transmission looked at. It was slipping when downshifting and I could not take it on the highway anymore. After 3 days in their shop and a $500 inspection fee I received a printout saying my radiator cap and coolant hoses were in critical condition and needed immediate replacement. As well as every fluid and other minor easy to perform repairs. When I arrived back at the shop and explained my concerns with the mechanics findings the clerk became quite confrontational. Not wanting to engage in the clerks baiting, I spoke with the mechanic directly and asked him several questions about his findings. When I asked about why the radiator cap and hoses were in immediate need of repairs/replacement specifically asking if there was signs of damage, fraying, leaks or internal damage/flaking of the hose. He told me that there was no damage or leaks either internally or externally but that the hoses and cap appeared old. I then asked about the transmission, expressing that it was the whole reason I brought the vehicle in for inspections in the first place. He simply informed me that he did not inspect the transmission. But that everything seemed to be in working order on his "road test". The clerk then seemed surprised that I elected not to have any of the repairs performed and requested to settle the bill with no further repairs. I didn't get as far as the Safeway, one stoplight away, and the transmissions planetary gears grinding and slipping could still be heard and felt. I will not be returning. SAVE YOURSELF THE TROUBLE, DO NOT USE THIS SHOP.

Amazing team!! Jim and his team always follow through with their promises and commitments. Even…read morethrough changing situations or circumstances, the front office team consistently updates you throughout the process. Will continue coming!

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

I needed a service for my Audi. I was impressed by the service team and also the price. I'll…read moredefinitely be returning here!

Like many reviewers I was tired of going to Jiffy Lube and places like it. This place is within…read morewalking distance of where I just moved to so I thought I would give them a try. Came in early last Saturday afternoon and asked if I could get an oil change. I was in and out within 15 minutes. Great service and this is my new go to highly recommend these folks.

Professional, reliable great customer service , since I bought a used car I've been taking it to…read morethis shop no problem fair prices and great options for the customers.

I have a 84 ford p/u that was running rough. Discovered nobody want to work on any over 20 years…read moreold or they charge alot more to look at and work on it. Called Juline at Easy street auto, 8425 pac hwy E Tacoma. She said bring it in we'll take a look at it. Gave me a 15 minute free look by her mechanic, he figured it out right away a vacuum leak from a cap plug. They didnt even charge me. I went down the road picked up the cap and it runs great. Thanks to the guys at easy street. Mike N.

I was driving my wife's Fiat when the check engine light came on so knew I had to get the car…read morechecked. A friend in the area referred me to Kent Auto Repair. I stopped in without an appointment and they were able to get me taken care of. I dealt with Marlene and Don and they were both nice and 100% honest with me. They gave me an estimate which told me exactly what I was going to get and the exact price. No BS. I like that kind of business and honesty. They fixed my car and I paid exactly what I was quoted and picked my car up the next day. My wife's car was driving MUCH better. I am happy I went to them and don't get the low reviews. They are a small business and I am happy to support them and would go there again. Good experience for me at least. Thank you!

Kent Auto Repair notified me that the hood was damaged during service. They acknowledged…read moreresponsibility and told me they would cover the repair cost. Following their instructions, I obtained two written estimates: $1,712.30 from a reputable body shop of my choosing $1,692.14 from the body shop Kent Auto Repair recommended Both estimates clearly document the hood damage and the cost to repair it. Despite admitting they caused the damage and directing me to obtain estimates -- including one from their own referral -- Kent Auto Repair later stated that both estimates were "too high" and refused to pay. They have not offered any alternative solution or provided any legitimate reason for rejecting the estimate from the shop they recommended. Because the business reversed its position and refused to take responsibility, I have had to involve my insurance company to assist with resolving the damage they caused.