Thank you Rob for your stellar customer service! Greeted with a friendly smile, he was patient and…read moreefficient with the service to set up my PMB. The store became busy as soon as I walked in, there was a line behind me, but that didn't change anything about the service given- I was not rushed and treated with kindness. Thank you again Rob! You have a happy business owner here!

UPS corporate, (not this store) lost one of our packages earlier this week, which had us scrambling…read moreas a company to configure hardware, and ship it next day air with early morning delivery to this UPS store 3440. I received a call this morning indicating that the packages were delivered before the store opened, but they store did not have the packages. I spoke with an associate at the store, Mike Sutton (no he is not kin to me), who said he would do everything possible to track down our packages. He called his support contacts and they started tracking down who made the actual delivery. While waiting on the call back, Mike took matters into his own hands and started going to each business on the shopping mall to ask if they received packages earlier in the morning. Because of Mike Sutton's determination and persistence, he found our packages that the UPS driver decided to hand to a random employee taking trash out to their dumpster. Not having this equipment today could of cost of thousands of dollars and lost business. It's because of Mike Sutton and the manager Tammy that we were able to get the equipment needed and complete our jobs today. Tammy, you are doing an amazing job as a manager, and you have one stellar employee by the name of Mike Sutton. Keep doing what you are doing. Your store is by far one of the best UPS stores I have done business with. We are doing work across the South and Northeast portions of America at 120 different locations, and I have had to ship equipment every week to UPS Stores. Again, your location has been the most pleasant to work with, and the staff actual cares for their customers. Thank you again. It was a breath of fresh air to actually work with people, who care for people.

Ever since finding out I can make Amazon returns at the UPS store I always bring my items here…read more There's usually a line most of the time but that moves along quickly. I probably come here once a week, between Amazon returns and shipping items I sell on FB marketplace and eBay. It's located on a shopping center that have a lot of food options and right across from the mall. Also the place where I get my nails done is next door, so perfect location.

Lavonte Davis is the manager and extremely rude would not give information for district manager or…read morefranchise owner. Apparently I can ship anything I want in shoe box except a pair of shoes. Stated that is it perfectly acceptable shipping box for anything including $1000.00 cash. If this is the arrogant type of employees this store uses and UPS has a the face of there business I will do everything possible to ensure I don't use them to the extent of paying more for shipping.

This post office is a big branch in Midlothian behind sycamore square! It was really busy when we…read morecame, the large parking lot was full and the lines were long, but surprisingly the line moved fast. I mailed several cards and letters at the drop off inside, but I am dismayed that most post offices no longer have outside mailboxes. Bummer. There was a large greeting card selection here, as well as a well stocked shipping and mailing supply wall. The service was efficient. Posted was the pricing for post boxes, which I haven't seen at many post offices.

The USPS employees are super friendly every time I go in! Very convenient to everything in…read moreMidlothian.

My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

All the employees are very nice, great customer service. I go twice a week and its nice to see the…read moresame employees there all the time. I definitely would recommend.

I normally come to this location from time to time. Anyway, tonight I had to do a review about this…read morelocation. So I walk in the store there were absolutely no customers. Go to the counter and I speak this little no good unprofessional employee. He never says a word. I pull up my scan code. I hand him my package. Then he hands me the receipt I say thank you again he says absolutely nothing. A damn MUTE! Really you're working with the public and that's how you treat customers. Does anyone want to do their jobs anymore. There's absolutely no reason why you shouldn't be greeting your customers when they walk in to your business. Hello, Have a great Evening it's that simple. Unprofessional at its finest. And the other employee was standing playing on his cell. So they get paid for what?? Smh

Overcharged by over $200!!! After shipping a 19.4lb box…read more(24x24x16) with a $10k declared value which typically ships for $156.64 per UPS.com I was charged $371.61 by this store. Per UPS Store Customer Satisfaction, each UPS store can set their own price for insurance which is apparently much higher than standard UPS rates. Buyer beware! I called The UPS Store at 12220 Chattanooga Plaza, Midlothian, VA 23112 and they would charge $223.11, so still over $150 less than this store. All of this would have been fine except for the insistence (incorrectly) of the regular employee, the manager, and (supposedly the store owner via phone) all said "that is the same price you'll get at any UPS". Which is NOT ACCURATE AT ALL. The Manager was short with me and cut me off several times. No one was able to explain the dramatic difference in price. Only that they charge $4 for every $100 of declared value. Which adds up to more than my total ($10,000/$100*$4=$400 for insurance) but package was $329.75 for just the insurance per UPS Customer Service. So really THIS UPS Store charge $3.2975/$100 of insured value compared to ±$1.8125/$100 value at the Chattanooga Plaza location. Lastly, when I asked repeatedly for the store owner, I got more lip and was told to leave before the police were called. I didn't raise my voice. I didn't curse. I didn't use anything resembling foul language. But I was cut off and treated like I was trying to scam them or something. Well I certainly won't be using this UPS Store any time soon. Photos of receipts available upon request.

I went to return a package and get some documents notarized. We were greeted immediately and the…read morepackage and notary service were done quickly. We were in and out in less then 19 minutes. Reasonable notarary service pricing as well.

I went in to make some returns through Amazon and happy returns…read more I had the return shipping label on my phone and they told me they charge around $3! To print a label. That is extremely predatory to charge for something that is free everywhere(including them through happy returns). Fortunately I had it printed out in car which when I gave them they scanned printed out a sticker and put it on the box for free...so again it is just predatory pricing. Not sure if all ups stores do this but I'll avoid this location at all costs and go to fedex / usps / another location. To respond to the comment your charging to print a UPs label and affix it to my UPS package. The label has been paid for to ship the box you are charging $3 to thermal print a label which takes 5 seconds and may cost 5 cents a label. Your store also did this for free when I handed them my printed label I had I car some somehow scanning a piece of paper and then printing/sticking on box is free but scanning from phone costs $3...please don't try and make this seem like some reasonable thing and call it what is is - price gouging

I have been to this UPS Store quite a few times, and I found they are excellent. They go to lengths…read moreto get your package delivered. All my packages have been free, as they are product being returned. They have even gone so far as to make me labels, since I do not have a computer. They may have long lines, but they move quickly. The store is located in Bon Air in a small grouping of businesses near the Pizza Hut. Carol W.

Let's hear it for the local business, yes a franchise but also owned by a local…read more I stopped in on a Friday afternoon to get my Comcast boxes returned and Roxanne took good care of me. It's nice to be in a friendly city after nearly 14 years in DC!

I've been visiting this UPS location on and off for over a year and never had an issue until today…read more This store has two doors, and from my repeated visits, it has always appeared that people line up based on the door they enter from. Today, when I walked in carrying two mid boxes, there was no visible line on my side, while there was a long line on the other side. To be clear: I was not trying to skip anyone. I was consciously and politely letting people from the other side go ahead of me, anyone who appeared to be there before me. I stepped aside intentionally and waited. Despite this, a woman standing in the other line made a sarcastic and humiliating comment toward me, which felt completely unnecessary and disrespectful. What bothered me most was that an employee nearby did not step in to clarify or stop the situation. Later, when I approached the counter before that lady intensionally as she made comment, the employee refused to serve me, saying I was "not following the line." If there is meant to be one single line for the entire store, that needs to be clearly communicated--especially when the layout strongly suggests otherwise and when no staff member corrected me earlier. What made this experience upsetting: * I was being polite and giving others priority, not cutting * A customer was allowed to make insulting remarks without intervention * The employee enforced the rule only after the situation escalated * No effort was made to clarify or handle the situation respectfully Policies are important, but clarity, fairness, and basic respect matter just as much. This could have been handled calmly and professionally instead of making a regular customer feel embarrassed and singled out. I hope management improves staff communication and ensures employees step in when situations like this arise.

Excellent service mailbox and all. Mgr and staff care for business documents and services…read more Impressive...