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    Perfect Touch Contracting

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

    Services - Perfect Touch Contracting

    Construction or installation

    Disease management - shrubs

    Earthmoving or regrading

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    3 years ago

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    Continental Home Group

    Continental Home Group

    4.1
    (9 reviews)

    I needed new deck railings, Tom came out quickly and gave me an awesome price! Nolan came to do the…read morework and was a complete craftsman! Took his time and kept me in the loop with every step of the project. I would highly recommend!

    Unprofessional Bait-and-Switch - Using Their Contract Typos to Shortchange Customers…read more Beware of Continental Home Group if you value honesty. Back on April 30th, we negotiated a fence project and explicitly requested a price match based on a competitor's quote that included '1 lattice gate.' The sales representative, Joe, confirmed in writing via text that the owner approved adding the lattice upgrade for free to match the deal and secure our business at a final price of $5,595. We paid them 100% in full and in good faith. However, the company committed a clerical error on the final paperwork they drafted by omitting the word 'lattice' on the line item. They then installed a plain, standard gate. When we immediately pointed out the error upon completion, they tried to gaslight us. First, the sales rep tried to claim a lattice gate was 'never discussed' (completely contradicting his own text messages). We very clearly stated a competitor (Modern Fencing) offered a lower price with the lattice gate included. The very definition of price matching is giving a better price for the same exact offer, so how did we end up not getting it in the price matched offer by CHG? Then, they tried to blame us for not acting as their job-site construction supervisors to stop the crew mid-installation. I notified Joe immediately after the crew left that same day that the gate was incorrect. He blamed me for not speaking up after it was already installed, even though the labor and material costs to swap it out would be the same regardless. Finally, they demanded an extra extortion fee of $500, or told us we had to 'buy a whole new project' just to get the gate we already paid for. Highway robbery to charge that much just to replace a gate. Using your own corporate typographical error to hold a fully paid customer's gate hostage for more cash is a completely unethical, bad-faith business practice. I am currently filing a formal consumer fraud complaint with the New Jersey Division of Consumer Affairs and initiating a small claims lawsuit in the Middlesex County Special Civil Part to recover the cost of hiring a reputable company to fix their mistake. Check every single syllable of their paperwork, because they will aggressively exploit their own mistakes to avoid honoring their written text commitments. This is not how you treat a paying customer. I regret not staying with Modern Fencing. Not only were they cheaper, we would have gotten exactly what we asked for. Instead we got bait and switched by Continental Home Group.

    Perfect Touch Contracting - fencesgates - Updated August 2026

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