Edit: The owner reached out and apologized to my bad experience, I felt better now.
TL:TR: Baguette and other things were missing but the staff didn't care. Check each item before leaving the store!
They charged a premium for their picnic bags but the presentation, the customer service, the management, nothing was worth the price!
My sister and I each ordered a deluxe picnic separately and we emailed The Perfect Picnic for 11:30am pick up on 9/25/21. I got the confirmation reply pretty soon, but my sister had to send a second email.
We arrived at 12pm on the day and were told that we had to wait 10 more minutes for our 11:30am pickups, we didn't mind then but looking back now, this was the first sign of the opposite of a perfect picnic. After we grabbed the picnic bags and started feasting on our picnic in the park, we noticed there were things missing from both of our orders. We made the mistake of not checking all the items in our bags in the store because we didn't want to be rude, but I would strongly suggest you to check and open each and every item before you leave the store to avoid turning your picnic into a nightmare.
People at Perfect Picnic obviously don't know what's supposed to be in a deluxe bag nor what they packed for each bag. Each bag is not consistent and it's a (bad) surprise to find out what you get. They also don't tell you if there are any changes to your order. In my bag, I had 3 artisanal cheeses with 1 extra Grayson, 2 Cured Meats instead of 3, duck breast soaked in jam instead of pâté that I looked forward to (it's way too much jam in the duck box and without a jam container it's gross), 1 extra fig jam, NO baguette, NO pickled beans, and the rest was the same as the deluxe picnic bag listed on their website. In my sister's deluxe bag, she got 2 cheeses instead of 3, 2 classic Cured Meats instead of 3, jammed duck breast instead of pâté (which was fine for her), NO baguette, NO pickled beans, and the rest the same. Come on Perfect Picnic, no baguette in both orders? Even the cheaper classic picnic set has a baguette in it, I have no idea how they could miss this basic item for our orders!
Nothing could ruin a good mood like having a picnic situation like this. I called the store in the middle of my picnic, a lady answered the phone and admitted that they made some mistakes and she said that they would deliver new bags to us. We were not sure if they would be able to find us so we walked back to the store. A lady came out with a bag from the back, but after seeing the photo of the food in my supposed deluxe bag she decided not to give us a new bag. She said that we (were lucky and) got the extra cheese, and also said the 3rd cure meat should be there in the "classic" (It doesn't make sense to label an item for a deluxe bag with the word "classic"! I went back and checked again but it's just 2 repeated meats in the meat bags labelled classic). She also explained that the duck breasts were replacements for the pâté, and she was ready to get rid of us. I wish they had notified us of the change before we left the store the first time expecting to enjoy some pâté. She reluctantly gave me a baguette and a pâté eventually. The lady did not seem to take the missing items in both orders seriously at all.
My expectation was not high and I wished they just gave us what was stated in the deluxe picnic list instead of having an extra repeated item and missing other things. My poor sister had less items in her bag. Good thing I didn't invite friends to join our picnic otherwise it would be so embarrassing! Horrible picnic experience, never again! read more