They were busy. Lots of stations. But the Wait time 2 hours. Ack. You can put your name on the…read morelist and come back later though. Prices seemed mid.

The lady Sofia was elegant and demure and did my nails exactly how I wanted them. Originally, I…read morewould have given five stars and back every two weeks. However, two days after I paid $100 for solar nails and tipped accordingly a nail popped off. I gave it Credence- things happen. One day later another nail popped off like lee press on nails. I did go in however to get the first one fixed and they did do it with a bunch of questioning and no apology. The second nail that popped off a day later I decided time to find a new place:(

Service was absolutely ridiculous, after being told multiple times by my friend and I what we…read morewanted. she decided to do what she wanted to do then after me reiterating that's not what I want, she gets mad, pushed my foot, and rips off toe separators aggressively. Then everyone around her was getting loud and making remarks. No effort was given. Will not be back.

I really wanted to like this place, but my experience left me concerned about both the quality of…read morethe work and the lack of communication -- especially around pricing. We called ahead asking if they had availability and were told to come in. When we arrived, I was directed to the back... and then left standing there with no guidance. There didn't seem to be any communication between the front and the back, so I just stood awkwardly until someone eventually noticed me and pointed me to a seat. Throughout my visit I watched multiple customers standing around confused about where to go or who to check in with. A simple "we'll be right with you" or a quick instruction would make a huge difference. I was handed a book and told to pick a color. Only later did I learn that the colors in that book cost extra -- something no one mentioned up front. I had chosen the most basic pedicure and certainly wasn't expecting added charges just to choose a polish color. I also asked for polka dots on my toes (I came in with them, so it was clear what I wanted). The first time I asked, the nail tech just stared at me. After she finished the base color, I repeated the request, and she nodded... but then continued without doing them. By the time she was finishing up, I stopped her again to ask, and she still didn't do them. If staff members are unsure what a customer is asking for, someone should jump in and assist -- especially since multiple employees could hear me. My daughter asked for a full set. One tech started, then told her to sit and wait for someone else to finish. After my services were done, we sat at the front and watched two walk-ins (who openly said they had no appointment) get seated immediately, while my daughter continued waiting. After 15 minutes -- and already being there for over two hours -- she decided she would just go elsewhere. Only when we stood to pay were we told she'd be "next," but by then we'd had enough. To top it all off, one of my fresh nails cracked on the side before we even left, and my daughter's shaping (from the little that was done) looked uneven. Then I was charged extra for the polish color I didn't know carried an additional fee -- and I still didn't get the design I asked for. There are too many salons in the area to settle for inconsistent communication, surprise charges, and work that doesn't hold up. I hope they improve, but for now, we'll be going elsewhere.

Love my nails! Got gel x almond nails (to make them longer) with a sort of milky white color and…read morechrome for a pearly effect. Wasn't sure where in BG did good chrome but they do! And it was only like $74 (plus tip). Perfect graduation nails and the appointment only lasted an hour.

The last several times I've come there to get my nails done, the lady was rude. Nu was her name…read more She was upset that I changed my color. She said, are you sure now? Also, my nails started lifting after about 2 weeks. When hannah was there they lasted at minimum 4 to 6 weeks. They rush through your service. Im no longer impressed with them. Aside from Hayden. He is exceptional.

Love this place!! Lynn and Vo were the absolute sweetest folks ever. The atmosphere was so fun we…read moretalked and joked non stop. Lynn did my set of dip nails and they turned out beautiful and exactly how I wanted. I came from out of town and needed my nails down on a whim and chose this place at random. Could not recommend this place and these people more !!!

I've been searching for a go-to nail salon and I've finally found it. The service and quality are…read moreexcellent. It is by far the cleanest nail salon I've ever been in. Prices were fair. The atmosphere was even nice and relaxing. They were also following all COVID protocols, including required masking.

My nails always last a very long time. Kiara has such a good personality and her vibe is always…read morejoyful. She's very keen to detail. The nail suite is very clean and always smells so good. She's an amazing nail tech.

My first impression was that the salon is beautiful on the outside and inside! It feels like you're…read moreon an actual retreat and that's a huge plus. They were actually remodeling when I visited, they were rearranging some aspects of the salon to make a better experience for their customers. It was overall very clean and had a relaxing vibe. I actually went with my friend to her waxing appointment. Which sounds weird in hindsight, but she was only getting her legs and arm pits waxed so nothing too personal haha! I've never been waxed, so I wanted to see what the experience is actually like. To my delight her waxing lady is a true delight. Myra was SO sweet and made what could be an uncomfortable (and painful!) experience, really fun and comfortable. We talked about our weekend plans, traveling, and yummy food. She was definitely a joy and I can't wait to make an appointment with her in the future! Overall it was a great experience, a beautiful salon, and very affordable! I would definitely recommend!

The Brazillian from Patty is great - she is very professional, and easily takes the embarrasment…read moreout of a possibly uncomfortable situation. Definitely recommend. The Salon is nice, and well laid out. Offers drinks while you wait. Lots of stairs, but pretty cool.

I always love my appointments at platinum. Gena is out of this world good at mani pedis. I don't…read morethink you can get a bad service from any of the ladies there

I just moved to this area and I was in dire need of highlights and waxing , I called and got an…read moreappointment fast, the young lady that took care of me was amazing and I will definitely be back! I came in there looking like a whole mess and I left feeling like I look like a million bucks , Thank you !!

Terrible Spray Tan by Bailey at the Hair Gallery she told me it would wash off, I DO NOT recommend…read moregoing to get a spray tan there, she didn't use any setting power when I was done I was sticky all day and looked like trump for 2 weeks I was embarrassed to go out in public....

I love this place. I've seen Amy twice and absolutely love her, she does a fantastic job with my…read morehighlights! Atmosphere is warm & inviting. Everyone in the shop is friendly. Extremely reasonable prices too! Thank you, Amy! I highly recommend The Hair Gallery, they might be booked up when you call- but get your appointment & stay in rotation, definitely worth the wait.