We took a couple of months to meet up with other roof companies for quotes and ultimately hired DLS…read moreDevelopment. Spencer from DLS Development gave a great pitch, plus the quote was one of the lowest we received from almost all roofing companies. They reached out over a month later to check in and offer an additional discount.
Pros: The workers did an excellent job and worked from nearly sunup to sundown. They had a few questions, which I could answer (or get my husband to answer) when I was around. It took about 4 days for them to tear off the old shingles and install the new ones. And it was hot out there! They did the work quickly, professionally, and efficiently! One of the crew members performed a walk-through with my husband once they finished, and my husband was very pleased with the finished product. I feel very grateful looking at my roof now, since the old one was very old.
Cons
Once we signed the contract and paid the initial deposit, we were told that the permit for our house needed to be pulled and that it would take about a week. Almost two weeks later, I asked the project manager if she had pulled the permit and when the project could begin. She then let me know the roofers would begin the following week. I guess I hoped that the project manager would have reached out to me first to let me know that the permit situation was complete and that they would begin the roofing process. You need to take initiative and find out what's happening, since I've never had a roof replaced before.
Next, the project manager informed us they discovered and replaced rotted wood. The project manager sent us a change order for the additional amount, yet the contract did not list any extra charge for rotted wood. Additionally, they had already replaced the "rotted wood" before we signed anything, and they had no clear photos showing any rotted wood. It took a lot of emails and texts back and forth before we reached a resolution we were happy with. Still, it was a headache and frustrating for several days; we had to deal with uncertainty and explanations.
Finally, the project manager never confirmed when the inspector for the last inspection would actually come to our house to collect my signature on a form. We didn't know whether we needed to be at home, leave the document out somewhere, or when the process would officially end. I received an email from the project manager asking me to reply and attach the form with my signature, as the inspector had come around but could not collect it because I was not there. I replied to the email with the form and asked the project manager if I needed to do anything else. Only when I reached out again to the general DLS development general email was I told what day the inspector would come around again to collect the form.
We're thrilled with the roof and the quality of work, but it would've been less of a headache to have a lot of this information up front without having to keep asking, since I'm unfamiliar with the roof process. I also had to email the general DLS development email, as the project manager was not responding to some questions and concerns as quickly as I would've liked. I know she probably had a million things going on, but it felt like I got a response much quicker once I emailed through the general company email. This was not a cheap project, and I feel like this company lacks clear communication, but their workers and work are absolutely outstanding.
