Joaquin has been a huge help for all our insurance needs. New policies, policy changes and…read morenavigating the claims department to name a few. He is a huge help and always very professional. We have been with Casey Clark State Farm from the beginning and even though we don't live in Austin anymore, we would never go anywhere else for all our insurance needs.

Casey and team provided superior customer service and have been very easy to work with. Michelle &…read moreJoaquin have been very helpful when I had questions along the way and making sure my policy was best suited for me. I highly recommend them!

I had a great experience working with my State Farm agent, Mary Ann from Yan Tung State Farm. I…read morecalled to find out the total cost of my upcoming policy renewals. Mary Ann was polite, professional, and courteous, and found the information I needed very quickly. I've been using Yan Tung State Farm for several years now, and they are always very responsive, and their prices are the lowest I was able to find.

I have been working with Mary Ann of Yan's team for the past few years and she has been wonderful…read more Always quick to respond to my insurance questions and helped me move all my policies from another provider...saving me thousands of dollars with better coverage. Thanks for the great service.

Initially when I started driving at 16 years old I was with State Farm with Darren Featherstone for…read moreover a decade and then I eventually switched to eSurance. I wasn't happy with their service. I am a creature of habit of and it was very hard for me to try new things. So then I went back to State Farm but with Rivers Schara when I moved to San Antonio. Then eventually I relocated back to my hometown Austin and was with Nancy Callahan. All in all I always found my way back to State Farm. I was initially on a multi-car discount on a policy with my x-husband. And when we separated I reached out to Janet Ruiz who was my primary contact and addressed my new transition. She was very understanding and told me not to worry that she would take care of me. I have moved from apartment to apartment and they are so prompt with updating anything I needed with my renter's insurance. I got into a car wreck with my rental and they helped addressed issues and guided me into whom to call and the process. Customers need to understand that your agent doesn't handle claims. You have to call a separate number! I also recently have to relocate for my job out of state and told them my automobile will be parked in a garage in Texas and they gave me options that will meet the Texas requirements. I have no issues with them whatsoever. They have exceeded my expectations in everything. I was so happy with them that I sent their team cookies from Tiff's Treats. Client Customer Service is very important to me because quality over quantity is vital to me. They don't treat me like a number but like I am actually part of the family. I have honestly NEVER stepped foot in their offices because everything is addressed via email, phone, or even through their user friendly phone application. I have been with Nancy Callahan for over 2 years and have built a solid relationship with them and will continue to stay with them.

I've been with State Farm for about 6 months or so. Had a weird issue and decided to drive over to…read morethe office to discuss with them. Super cute space and they were all super nice. Got to meet Nancy and all her staff and they took care of me. Free parking, too. Much happer with this team than I was with Progressive. Hope that stays the same in the coming years.

I have had nothing but a tough experience using this office. I have signed up for auto pay 3…read moreseparate times and then they cancelled it AGAIN, resulting in the potential cancellation of my insurance. The people assisting you with your account are not very helpful. Would not recommend.

Love this office love this staff very helpful and knowledgeable. I usually deal with David who is…read morealways professional and friendly I look forward to being a lifelong customer and part of the Jessie mcconchie family!

I love Stewart now wake State Farm Insurance. We have had car insurance coverage with them for a…read morelong time but never had to file a claim. Recently I was in a car accident with my fiance and we were giving peace of mind thanks to Stuart and his team. They moved so efficiently and explained everything to us they made a huge impact on us as they kept us in the loop every step of the process. Thanks to Stuart were definitely sleeping easier now knowing that our car will be repaired with no problems.

I worked with Arnold Reyes to secure car, homeowners, and umbrella insurance policies. He is highly…read moreresponsive and professional. Arnold made sure I got the best rates across all three policies, and he was able to expedite securing a homeowners policy for me to ensure an on-time closing of my new home. My mortgage broker even told me that we wouldn't have closed on-time without Arnold's efficient and judicious work, telling me "He got back to us really quickly, he's awesome!" I would highly recommend Arnold, Stuart, and anyone else in the State Farm office at 1717 W 6th Street, Suite 214 in Austin, TX!

Dan was able to arrange some complicated insurance for us when no one else could (and we had tried…read morelots of places). He was relentlessly positive and never over-promised. He checked in regularly to keep us on track over a whole year of various issues without ever feeling like too much.

Nathan is an Amazing agent, he got all my needs met quickly. Would definitely recommend to family…read moreand friends!

I am a decades-old State Farm Insurance client and a very long-time client at Kirk Ingels State…read moreFarm Insurance office. There is a delightful gal by the abbreviated name of "V". Truly, "V" is one of the very top agents at this particular State Farm Insurance I've ever spoken to who helped me tremendously and was extraordinarily patient and kind--especially throughout this hour-long conversation yesterday (15 April 2025). I had so many insurance questions and tons of potential future scenarios that I threw at her. She is a lovely and pure professional. "V" deserves a bonus and many many compliments about her representation of State Farm and, one day, a big-time promotion--excellent excellent employeel. I like her very much! Linda R

I just bought a car and traded in my old one (insured by Kirk's office). Unlike some other…read morebusinesses, Vianey Cornejo of Kirk's office took really good, personal care - leaving me to feel comfortable that my new car was insured. Thank you Vianey, thank you Kirk, and thank you State Farm. Jack W (Austin)

I recently moved from California to Texas. Grant Shuff, in Ted Heaton's office, was super-helpful…read morein moving over my insurance. First, I needed renter's insurance for the apartment that I was going to live in while searching for a house. While still in California, I called Ted Heaton's office, based on his terrific Yelp reviews; Grant answered my call. He was Texas-style friendly. He was genuinely interested in my situation and my needs. He was never in a hurry and always willing to spend the time it took. After moving, I got car insurance through Grant. Then, when I finally bought a house, I got homeowners' insurance. Each time, he gave me friendly, careful and thoughtful service, and I feel he got me a very reasonable rate. In short, I enjoyed doing business with Ted Heaton's office, and they did right by me.

I worked with Shaylee @ the Ted Heaton office & she was fantastic. She got my quote for my small…read morebusiness put together within a few hours. She was very responsive to emails & quick to return calls. She was very helpful thru every step of the process. I am very pleased :)

Cameron H found me a great quote for insurance and health insurance…read more Other general insurance companies were quoting me 154! Cameron not only lowered it but added so much more to my policy and looked out for my health since I don't have insurance. All for $98

I will never do business here. I called for a quote on auto and rental. The sales person was being…read morebullied by apparently Taylor the owner himself. I could hear him telling my agent to "get all he can out of me". Taylor then yells "I want a credit card number what's taking so long". "That's what we're here for. Makes some fucking money", I don't know how other State Farm offices do business but, I've never been to a insurance company that treated its employees and customers this way.If you want to be more than just a number please find another company to do business with. Never do business with this company on Farwest. State Farm if you read this you may want to look into how this makes your brand look if you even care.

After posting my comments, B&B informed me that our insurance company would be providing a full…read morerefund of the over charge of our premiums. I appreciate their attention to this, but wish this action would have taken place without my having to escalate it.

I was in need of bundled home and auto as I was purchasing a home after relocating from the…read morePhiladelphia area. I had gotten auto initially when I came down through State Farm, but they were being very difficult to work with on homeowners. I looked for an independent agent nearby and found Brown and Brown. They were INCREDIBLE to work with. They were responsive, flexible, personal and very understanding. I would highly recommend them to anyone looking to explore their best options for insurance, and to work with a great agency. Melissa Bradley is FANTASTIC to work with.