Agent Daniel Dickson was very patient, kind and thorough in walking through our vehicle and…read morerenter's insurance policy options. State Farm saved us about 50% from our previous insurer, AAA. Hopefully the claims process will be just as pleasant.

I'm sure these guys mean well but this is the most stressful experience I've had with insurance…read more My last agent was amazing and sadly passed away so I was transferred to these guys. Customer service could be much better.

It is rare for me to provide online feedback, yet warranted here. I've had numerous policies with…read moreTodd Durflinger's State Farm office over the years and have no criticisms. To the contrary actually, his office, and specifically Ashlee, has been responsive, transparent, service oriented, engaging, and dedicated to providing consistent 5-star level service. Ashlee's even worked late for me! Fantastic and first-rate employee, you've got a solid rep if you're fortunate enough to work with her. Todd's got gold in that one.. Thanks, Ashlee! -j.e.

We have had State Farm insurance forever. When we moved from Austin to Hutto six years ago, we went…read moreto a State Farm location in Round Rock as it was the closest location to Hutto, then Todd opened in Hutto and we immediately transferred to his office. Have been completely satisfied at this decision since we transferred. Summer, has been amazing every time we have had any need to contact the office. She always has an answer to any question that we might have and has helped us so many times. She has even helped answer questions about having our daughter on her own policy, since she purchased her own car.

We've been with Brent Allen State Farm for years and have always had a great experience. They've…read moretaken care of our home and multiple vehicles, and Brent and his team have always been friendly, helpful, and easy to work with. It's nice having an agent we know we can count on. Highly recommend!

Brent Allen is the man! He's always available when I have a question and has done an incredible job…read moresimplifying insurance and making the entire process easy to understand. Instead of insurance feeling confusing or overwhelming, Brent takes the time to explain everything clearly and makes sure I know exactly what I'm getting. He's responsive, knowledgeable, and genuinely easy to work with. I highly recommend Brent and his team to anyone looking for a great State Farm agent!

I don't do a lot of reviews but had to defend Kenneth and his staff. I was really surprised by the…read morebad review. I've had all my insurance taken care of by Hausmann since 1995 (20 years so far!). Granted, our rates have gone up considerably through the years with Farmers, and we are not that happy about that. However, when we've had to file claims, we haven't had any problems. Kenneth is very knowledgeable and is always available to give advice even if it doesn't benefit him in any way. I trust his advice and have recommended him to friends. They've liked him as well.

I have had insurance with Kenneth since I first moved to town in 1985. I have never even…read moreconsidered moving my insurance. When you have found the best, you don't. Kenneth and everyone in his office is absolutely great. Honest and trustworthy weren't the first words that crossed my mind when it came to insurance companies before I met Kenneth, but he changed my mind. Don't hesitate to do business with these folks. They will treat you right.

I could not be happier with where I spend 80% of my day at this agency! They say we spend more time…read moreat work than home these days, and I'm really grateful that I work with such an amazing team of insurance professionals at Andrews Office! When you think of insurance - think Andrew Easley! He's gonna make sure you get the best rates and the most coverage tailored to fit your life and what you care about! Top notch service and everyone he chooses to work with his team are TOTAL rockstars! Get Easley insured today

When asked by a corporate State Farm rep today how Easley could gain my trust back. This is what I…read moresaid: Have Easley not be a total fraud and liar. he tripled my renters insurance premium in 3 months and then proceeds in telling me lie after lie after lie. Then I canceled and expected a refund. I contacted him several times and he assured me the policy had canceled and a check was issued on Feb 27, 2020. Lie. I contacted his office and they said it would be 7-10 business days. I thought the check had been cut? I then filed complaint with Texas dept Ins and today a State Farm corporate rep contacted me and told me they had just cut a check and I should be getting it shortly. I asked, I thought the check had been cut and mailed. She looked at the notes and said the original check was mailed to the wrong address. Funny. The only address I gave them was on my policy. I advised her not get caught up in his lies. I told her Andrew would not know the truth if it hit him in the face. I told her I know when people lie to me and now she was getting caught up in trying to cover for him. I told her it didn't look good on her either. All they do is lie. She said she thinks it was an isolated case. I told her as much lying as this guy has been doing it is not an isolated problem. We shall see if I get a check by next week. But, they do lie at tat agency. ALOT! I even called Easley a thief. He has stopped responding on email. Why? Because he has been caught in a fraud.

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

Our family has been with this State Farm office for over 30 years, beginning when it was Karen…read moreHall's agency and continuing seamlessly under Connor Harris' leadership. The service has remained absolutely top-notch throughout the years. Most recently, Paula provided exceptional assistance, spending days helping me navigate complicated questions about our home, auto, and umbrella policies. She was patient, knowledgeable, and thorough, taking the time to research every detail, follow up multiple times, and ensure I fully understood each step. It's rare these days to find that kind of personal attention and genuine care. Working with a dedicated local State Farm team like Connor's is worlds apart from dealing with a large, faceless insurance company. This office continues to exemplify professionalism, integrity, and the kind of customer service that keeps families like ours loyal for decades. I highly recommend Connor Harris' State Farm office to anyone looking for excellent service, fair rates, and people who truly care about their clients.

had a very frustrating experience with Connor Harris in Lakeway, Austin. Communication was…read moreextremely poor--I had to follow up multiple times just to get basic answers about my policy. When I finally did get a response, it felt rushed and unclear, leaving me more confused than before. It was also very hard to have a direct conversation with him. Any time I tried to speak with him, I was pushed off to his employees instead. While staff can be helpful, I expected to be able to communicate directly with the agent responsible for my policy, especially when dealing with important concerns. The level of customer service did not meet expectations. Important details weren't explained upfront, and I felt like I had to do all the work just to understand my own coverage. This made the whole process stressful and time-consuming. Overall, I would not recommend working with this office if you're looking for reliable communication, accessibility, and transparency. I expected much better professionalism and support.

I just had my annual phone call with my agent Yari Villarreal she calls me every year to see how I…read moream doing this year. My homeowners insurance did go up and I did had some questions. She is part of Brent Allen State Farm in Liberty Hill. And I live in ROUND Rock but she always gives me the best customer service like if I was living right next to their office. In the world of Insurance, Customer Service is very rare especially when an insurance agent calls you up once a year when your policy renews and says, do you have any questions? Yari took the time to explain all three of my policies in detail with me, my homeowners, my umbrella, and my car insurance, although there was a slight increase on all three but with inflation what isn't going up. What was exceptional? Is she took the time to go over my policy in detail line by line answering my question from the annual statement that I received in the mail, the week before. She answered questions on liability, deductible replacement value versus current value. Total home coverage. I mean everything I talked about what if the tree fell down? What if the fence fell down? What if I had a bad storm? she explained everything what if I had water damage I mean in detail what was covered by my insurance policy. She was very pleasant and kind and patient because we went over all three policies. I think it's very rare when you find an insurance agent who takes the time to call YOU!! and talk to YOU!! about your policy! That is a sign of a really good agent and good leadership. I may live in ROUND ROCK and Yari, office is in liberty Hill, but I get first class service whenever I call them. My last insurance agent I was with them for 12 years and they never ever called me once, until I called them to cancel. Then they started to call me. It was to late because I was going to Brent Alan State Farm. The best move I made was having Yari as my insurance agent and being covered by State Farm . I hope I never need them to cover my house, but I know that if I do, Yari has my back . Thank you, State Farm, and Thank You , Yari Villarreal.