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    TWFG Insurance Services

    4.0 (4 reviews)
    Open 8:00 am - 5:00 pm

    Services - TWFG Insurance Services

    Homeowner or property

    Car and truck insurance

    Life insurance

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    Jeff Coleman - State Farm Insurance Agent - Now is a great time to take a closer look at your pet health insurance. Stop by or give us a call to review your current setu...

    Jeff Coleman - State Farm Insurance Agent

    (23 reviews)

    I am pleased with the professional, helpful ,friendly service that I receive from the Jeff…read moreColeman-State Farm Insurance Agency. They always answer the phone in a timely manner as well as respond quickly to any email request. All my insurance needs are addressed immediately when requested.

    I couldn't even imagine an insurance agency may be so utterly unprofessional and careless. I should…read morehave avoided it. I have already filed a complaint with the BBB and I'm in the process of filing a complaint with the ConsumerProtection of Texas Department of Insurance. I think the guys should have their license revoked. To recap, I was offered a better home insurance quote by your agent Kristy, accepted her quote and was ADVISED by her that my my insurance is ACTIVE and INSTRUCTED TO CANCEL my existing policy with another provider. "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." Today, I got surprised by a letter from State Farm notifying me that my policy GOT CANCELLED as of July 18, which means that I've had the house UNINSURED for over two weeks by now. Kristy didn't even care to notify me of this cancellation. It's only BY CHANCE that I learned about it reviewing the contents of my mailbox. If my house burns down today (or has burned in the course of the last two weeks) I end up with MILLIONS OF DOLLARS debt having done absolutely nothing wrong and just followed the agent's instructions. Now, what do you think Jeff would do??? NOTHING! He wouldn't even call me not same day and not the day after! Kristy wouldn't do anything either... I would like to point out the following that points to either unprofessional or extremely careless handling unfitting for just any insurance agency: 1. I was literally assured by Kristy that my policy is ACTIVE and that I CAN CANCEL my existing policy. My question on May 23rd: "Just to make sure, could you please again confirm that the policy is now active and I am safe to cancel the existing policy anytime. " Kristy's answer on May 24th: "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." 2. Kristy didn't even mention the possibility that the policy can be cancelled. So, I very reasonably rested assured that my policy is active as advised by your agent. 3. Kristy didn't even care to notify that the policy has been cancelled. It's only by chance that I learned it by reviewing my mailbox. Which has also resulted in my house being uninsured for over 2 weeks now and myself being exposed to potential millions of dollars losses. Having been surprised by this letter today I have tried to restore my existing policy with my former insurance provided and it has now turned out that I cannot do it. Moreover, they wouldn't even offer me a quote because I've got my policy cancelled by StateFarm. When I addressed Kristy with the request to fix the damage that she had caused she just wouldn't do anything... Yes, I am uninsured and exposed to potential millions of dollars losses because of his agency's faults. So what???

    TWFG Insurance Services - homeinsurance - Updated September 2026

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