Our family has been with this State Farm office for over 30 years, beginning when it was Karen…read moreHall's agency and continuing seamlessly under Connor Harris' leadership. The service has remained absolutely top-notch throughout the years. Most recently, Paula provided exceptional assistance, spending days helping me navigate complicated questions about our home, auto, and umbrella policies. She was patient, knowledgeable, and thorough, taking the time to research every detail, follow up multiple times, and ensure I fully understood each step. It's rare these days to find that kind of personal attention and genuine care. Working with a dedicated local State Farm team like Connor's is worlds apart from dealing with a large, faceless insurance company. This office continues to exemplify professionalism, integrity, and the kind of customer service that keeps families like ours loyal for decades. I highly recommend Connor Harris' State Farm office to anyone looking for excellent service, fair rates, and people who truly care about their clients.

had a very frustrating experience with Connor Harris in Lakeway, Austin. Communication was…read moreextremely poor--I had to follow up multiple times just to get basic answers about my policy. When I finally did get a response, it felt rushed and unclear, leaving me more confused than before. It was also very hard to have a direct conversation with him. Any time I tried to speak with him, I was pushed off to his employees instead. While staff can be helpful, I expected to be able to communicate directly with the agent responsible for my policy, especially when dealing with important concerns. The level of customer service did not meet expectations. Important details weren't explained upfront, and I felt like I had to do all the work just to understand my own coverage. This made the whole process stressful and time-consuming. Overall, I would not recommend working with this office if you're looking for reliable communication, accessibility, and transparency. I expected much better professionalism and support.

Jennifer McGuire was excellent and I highly recommend her to help you find the right homeoners…read morepolicy for you. She was very thoughtful, patient and knowledgeable.

John Moore was recommended by my brother-in-law. I was looking to insure a 25 year-old vehicle that…read moremy current insurance wouldn't touch. Once I explained what I needed, John took the time to find the perfect type of policy for us. He saved us lots of money on a full coverage policy. John is very personable and gave top notch customer service. I definitely recommend his firm.

Watkins Insurance Group has been outstanding to work with. They are consistently professional,…read morecourteous, and genuinely attentive to our needs. We're truly grateful we chose them for our insurance and look forward to continuing our partnership for years to come. I would happily recommend them to anyone looking for reliable, high-quality service. Mike Walker GardenHouse Plumbing LLC

I was pleased with how attentive Amy Wilkie was in walking me through the transition from my…read moreprevious agency. She has been responsive to concerns I raised and sought alternatives when questions arose. It felt good to again have an advocate for my insurance needs.

Had a horrible experience working with Mandy at the office…read more They are dishonest and won't work in clients best interest, they only work on what helps their numbers look good with the head office. Also very condescending. I don't recommend this office to anyone that wants an agent to tailor fit the insurance to their need. Coz this agency will tailor fit to their needs and to get the most premium from you

We have been with State Farm for many years and have been working with JT Reisdorph and his staff…read moresince he opened his office in Cedar Park. We highly recommend them. They have always been there when we needed them and they are always looking for ways to save us money! Who wouldn't love that!

After 16 years with USAA, I switched to David Simmons and it was the best decision I made for me…read moreand my family. Not only did we get a lower rate- believe it or not, but we have the best personal/customer service from David. No matter the day or time he is always there to answer and help. He is punctual, educated, professional, kind and will work hard no matter what the task. Hands down, from a home claim, and recent auto accident claim with my college kiddo... David was on the phone handling it all. He took care of everything for us so I could be there for my daughter- David knows this industry and he knows family. He puts yours first and that, I will pay anything for. No loop holes, no agents to repeat yourself 6 times to- just David! Thank you David for taking such good care of my family and I. You're #1 in AUSTIN!

David Simmons is a very good State Farm Agent. I have…read morereceived only excellent service every time I've had to make changes or file a claim. It's great to know that your insurance agent is there for you.

Cameron H found me a great quote for insurance and health insurance…read more Other general insurance companies were quoting me 154! Cameron not only lowered it but added so much more to my policy and looked out for my health since I don't have insurance. All for $98

I will never do business here. I called for a quote on auto and rental. The sales person was being…read morebullied by apparently Taylor the owner himself. I could hear him telling my agent to "get all he can out of me". Taylor then yells "I want a credit card number what's taking so long". "That's what we're here for. Makes some fucking money", I don't know how other State Farm offices do business but, I've never been to a insurance company that treated its employees and customers this way.If you want to be more than just a number please find another company to do business with. Never do business with this company on Farwest. State Farm if you read this you may want to look into how this makes your brand look if you even care.

Excellent agent, extremely dedicated and hardworking. Has been doing this a long time and knows the…read moreins and outs and minutiae that none of us want to have to deal with.

If you are looking for an insurance agent in Austin, avoid this agent and this office. State Farm…read moreis a great company (and I would give them 5-stars). There are plenty of other agents in town, so do yourself a favor and stay away from Karen Easterling!!! We are switching to a new agent today and have filed a complaint against her office. Here is why: The only time we heard from Karen's office is around our birthdays each year trying to sell us life insurance (which we keep telling them we already have through our employers). Every time I have had to call or visit her office her staff has been rude and unhelpful. But here is the worst part... back in 2008, we moved across town and wanted to change State Farm agents, Karen refused to let us switch. Again in 2013, still dissatisfied with her service we again tried to switch to another agent and insisted on trying to talk me out of it over the phone. When I was not convinced she insisted my wife would also have to call and tell her to her face that she wanted to switch agents. My wife hates dealing with crap like this, so we were again stuck with Karen. The final straw was in April 2015. When faced with a major issue related to our auto policy, we contacted our agent (as instructed by customer service) and she was completely unhelpful and downright nasty to me. Agents are supposed to advocate for their clients, but you will not get that from Karen's office. Both my wife and I grew up with parents with State Farm for 20+ years. We have had State Farm together since we have been out of College. Because of the fantastic job the corporate office did to resolve our recent issue, we will be staying with State Farm, but with another agent. DO YOUR SELF A FAVOR AND STAY AWAY FROM KAREN EASTERLING!

I had a excellent customer service.. From Nikki,I think she…read moreis clerk and I bought a car.renters insurance on the spot..i didn't have to go to office. So I did it on the phone give me a good deal and all the discounts I can get so I am a client again.. I used be a state farm client but went different companies for a while but I am back..i like all services and prices so I've got the best deal.. I don't understand why someone post it bad reviews and fraud.. They are good people and friendly very good customer service I ever had from insurance agent..i will stay here with this agent forever..and Melissa is good agent..Thanks to you all your people Melissa!!!

We carry our auto, home, and rental property insurance through State Farm and have consistently had…read morea great experience. Their team is prompt and dependable when handling claims, which gives us real peace of mind. Melissa recently helped our family start life insurance policies and walked us through every detail so we fully understood our coverage and long-term benefits. She is knowledgeable, thorough, and easy to work with. Her office also provides outstanding customer service and responds quickly whenever we need assistance. We HIGHLY recommend this agent for all of your insurance needs!