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    Bentley Insurance Agency

    5.0 (4 reviews)
    Open 8:30 am - 5:00 pm

    Services - Bentley Insurance Agency

    Homeowner or property

    Car and truck insurance

    Life insurance

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    16 years ago

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    Karen Easterling - State Farm Insurance Agent - State Farm Logo

    Karen Easterling - State Farm Insurance Agent

    (9 reviews)

    Excellent agent, extremely dedicated and hardworking. Has been doing this a long time and knows the…read moreins and outs and minutiae that none of us want to have to deal with.

    If you are looking for an insurance agent in Austin, avoid this agent and this office. State Farm…read moreis a great company (and I would give them 5-stars). There are plenty of other agents in town, so do yourself a favor and stay away from Karen Easterling!!! We are switching to a new agent today and have filed a complaint against her office. Here is why: The only time we heard from Karen's office is around our birthdays each year trying to sell us life insurance (which we keep telling them we already have through our employers). Every time I have had to call or visit her office her staff has been rude and unhelpful. But here is the worst part... back in 2008, we moved across town and wanted to change State Farm agents, Karen refused to let us switch. Again in 2013, still dissatisfied with her service we again tried to switch to another agent and insisted on trying to talk me out of it over the phone. When I was not convinced she insisted my wife would also have to call and tell her to her face that she wanted to switch agents. My wife hates dealing with crap like this, so we were again stuck with Karen. The final straw was in April 2015. When faced with a major issue related to our auto policy, we contacted our agent (as instructed by customer service) and she was completely unhelpful and downright nasty to me. Agents are supposed to advocate for their clients, but you will not get that from Karen's office. Both my wife and I grew up with parents with State Farm for 20+ years. We have had State Farm together since we have been out of College. Because of the fantastic job the corporate office did to resolve our recent issue, we will be staying with State Farm, but with another agent. DO YOUR SELF A FAVOR AND STAY AWAY FROM KAREN EASTERLING!

    Bentley Insurance Agency - homeinsurance - Updated May 2026

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