Becki is the best. I was referred to her from a friend of mine at church I think about 3-4 yrs ago…read more I'm a senior citizen, and sometimes we tend to forget/ blend things. She has always made sure to stay on top of my insurance to make sure that I was always covered. And always a pleasure to talk to while ( she) was taking care of the business necessary to keep me updated and correctly insured. She is a blessing.

When I had gotten my six month renewal for my auto insurance, I was floored by the amount…read more Considering I barely drive any more. So I decided to look around to see if I was getting the best deal. Jumped on Yelp for insurers in my area with high ratings. Went onto their site and filled in request for quote forms and waited. Out of five, two waited a week before sending me a follow up. One was rather high also. And two were very reasonable. Linda at this location not only send me a quote but followed up with a call to ask me a few questions. Those questions lead to a discount. After a couple more calls back and forward, my final cost was less than half the price of my current insurance. I gave them my credit card to cover my auto and home insurance. A few days later, I get paperwork to sign and decided to drop them off personally. Got to meet both Linda and Becki, very pleasant women. I will update my review after I make any claims

I am pleased with the professional, helpful ,friendly service that I receive from the Jeff…read moreColeman-State Farm Insurance Agency. They always answer the phone in a timely manner as well as respond quickly to any email request. All my insurance needs are addressed immediately when requested.

I couldn't even imagine an insurance agency may be so utterly unprofessional and careless. I should…read morehave avoided it. I have already filed a complaint with the BBB and I'm in the process of filing a complaint with the ConsumerProtection of Texas Department of Insurance. I think the guys should have their license revoked. To recap, I was offered a better home insurance quote by your agent Kristy, accepted her quote and was ADVISED by her that my my insurance is ACTIVE and INSTRUCTED TO CANCEL my existing policy with another provider. "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." Today, I got surprised by a letter from State Farm notifying me that my policy GOT CANCELLED as of July 18, which means that I've had the house UNINSURED for over two weeks by now. Kristy didn't even care to notify me of this cancellation. It's only BY CHANCE that I learned about it reviewing the contents of my mailbox. If my house burns down today (or has burned in the course of the last two weeks) I end up with MILLIONS OF DOLLARS debt having done absolutely nothing wrong and just followed the agent's instructions. Now, what do you think Jeff would do??? NOTHING! He wouldn't even call me not same day and not the day after! Kristy wouldn't do anything either... I would like to point out the following that points to either unprofessional or extremely careless handling unfitting for just any insurance agency: 1. I was literally assured by Kristy that my policy is ACTIVE and that I CAN CANCEL my existing policy. My question on May 23rd: "Just to make sure, could you please again confirm that the policy is now active and I am safe to cancel the existing policy anytime. " Kristy's answer on May 24th: "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." 2. Kristy didn't even mention the possibility that the policy can be cancelled. So, I very reasonably rested assured that my policy is active as advised by your agent. 3. Kristy didn't even care to notify that the policy has been cancelled. It's only by chance that I learned it by reviewing my mailbox. Which has also resulted in my house being uninsured for over 2 weeks now and myself being exposed to potential millions of dollars losses. Having been surprised by this letter today I have tried to restore my existing policy with my former insurance provided and it has now turned out that I cannot do it. Moreover, they wouldn't even offer me a quote because I've got my policy cancelled by StateFarm. When I addressed Kristy with the request to fix the damage that she had caused she just wouldn't do anything... Yes, I am uninsured and exposed to potential millions of dollars losses because of his agency's faults. So what???

Edin Eros has been wonderful resolved a issue on a policy cancellation w/Traveler's not add…read moresignature to 8/10/26 phone request. Explained and led online signing so bank can cancel credit request issued. I'm 80, he gave best explanation of how client/agent work & despite go with State Farm will working with him in future. He went above and beyond!! Both his current employer & any insurers should fight to employ him!

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

I called this agency just to get a quote and to compare with others. I was impressed on how David…read morehelped me. He was also able to adjust limits and options based on what I want. He'd give recommendations but never insist. We had some bumps but they were addressed promptly. Overall I am happy with this agency and looking forward to be working with them in the future.

***Look No Further than Carrie Welch's Office***…read more I've had State Farm for 12+ years. I think I've used them maybe two or three times in those years. But that came to an end when I was moving my family and I across states. When I got here, I knew I needed to move my info over to an office here. I was looking at reviews and found Carrie Welch's office. Let me tell you, I am so thankful to find her office. An unfortunate incident ( this is my 2nd claim with them, I'ved had some bad luck lately....) had happened to me on Saturday night, I am even too ashamed to publicly say what happened. Let alone have to call insurance to explain what happened to see if I'm even covered. So I called and spoke to Dominique. Dominique was very understanding, kind and professional about my situation. Told me not to worry about it, gave me a little pep talk, and to stop beating myself up over this incident. His kind and great attitude kept my hopes up. He expressed to me that It's a big oops, but not to worry that he will get working on it. He called me back and assured me that my incident was covered. Let me tell you, I was ecstatic about the news! It was like a massive weight was lifted off my chest and I could breathe again, not to mention that the sick to my stomach knot in my stomach subsided. Throughout the whole process, Dominique has been very attentive with follow-ups and communicative. I am lucky and thankful to have Carrie Welch's Office, Team, and Dominique on my side. Their lingo is " like a good neighbor, State Farm is there". Shoot, the way I've been treated, I feel like it's family at this point. THANK YOU!!!!!!!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

I had a great experience working with my State Farm agent, Mary Ann from Yan Tung State Farm. I…read morecalled to find out the total cost of my upcoming policy renewals. Mary Ann was polite, professional, and courteous, and found the information I needed very quickly. I've been using Yan Tung State Farm for several years now, and they are always very responsive, and their prices are the lowest I was able to find.

I have been working with Mary Ann of Yan's team for the past few years and she has been wonderful…read more Always quick to respond to my insurance questions and helped me move all my policies from another provider...saving me thousands of dollars with better coverage. Thanks for the great service.

This is the second time i have take out insurance with state farm. And im always so very happy!…read more Christina and Chelsea are sweethearts and very diligent with helping every guest.

My husband and I decided to move to Texas after 22 years of military life, and buy our forever…read morehome. After many years of using the same insurance carrier we started to have some issues with the insurance company. We knew we had to look into a new Insurance carrier, but it was so scary to even think of leaving someone that we had been with for so many years. We just kept on making the large payments and dealing with what we thought was our only options. The company that we had been covered under for so many years changed their coverage structure and their customer service was on a major decline. By chance my husband and I took our son to an outdoor event where I saw a State Farm agent table. I was like, nope. I was so agitated to even walk by there, because the only thing I knew about State Farm was the commercial and other people's bad experiences. I just thought it was going to be daunting to even have the conversation with anyone, much less with a large known Insurance carrier. My son saw a booth that he wanted to go to and I had to walk by. Allison was so amazing! It felt like it was going to be too easy, which made me very nervous. Her spirit and personality just drew me in. She made me feel at ease about transitioning to a new company from all my insurance needs. She made all the necessary transactions. We did very little on what we thought was going to be an overwhelming task. Since then we have had to file a claim with State Farm due to a house issue. We were nervous wrecks, all the things that I have ever heard about filing a claim came to mind. We were so overwhelmed to even make the phone call. The first few steps that we took we knew that we were in great hands. The whole entire State Farm team was by our side the whole way. Phone calls, emails you name it. They were there. Their customer service is one of the best I've ever experienced. I know that their motto is "Like a good neighbor State Farm is there", but it should be "like family State Farm will always be there". Because they have always made us feel so amazing. They have given us nothing but empathy, kindness, patience, and understanding. Even when we had questions or concerns about our insurance coverage, they have been phenomenal. They have always made us feel at ease offering us guidance when we are questioning what we need to do next. They are definitely like the calm of the storm. I know if I call for anything I am going to be smiling and feeling like I am in great hands by the time I hang up. I recently told one of the office team members that I wish I could call them when I'm having other problems, because they make me feel so great by the time I'm off the phone. They truly are like family. Thanks State Farm family. Allison, Kelci, Lauren, Cristina, Jessica, Sam, and Gareth we appreciate you.

Adrianna helped me! Thank you for answering all my questions this morning. I appreciate you. Ya'll…read moreare so nice and professional!

I have been trying to get ahold of them for an hour and nobody has responded. Not the best sales…read morestrategy when you're trying to retain customers.