We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

For some reason, I was really struggling to find an agent who would help me get a home policy in…read moreTexas. I found this company on Yelp, and I'm so glad I called! Jarrod was the most thorough agent I think I've ever worked with. After we had a phone call, he took the time to send me a ton of info and compared my current policies with what he was finding. He got me great coverage that matched my budget. Definitely recommend!

My partner & I recently relocated to Austin. We've been State Farm customers for 2 decades so we…read morewere looking for a good State Farm agent in this area. Much to our delight we were put in touch with Bob Jennings office. Sylvia was a gem, all it took was a quick phone call and she collected all of our information from Nevada and transferred it over to us. This was the easiest transition we've experienced yet -- and we move a lot! Thanks so much for your awesome service Sylvia!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I am a decades-old State Farm Insurance client and a very long-time client at Kirk Ingels State…read moreFarm Insurance office. There is a delightful gal by the abbreviated name of "V". Truly, "V" is one of the very top agents at this particular State Farm Insurance I've ever spoken to who helped me tremendously and was extraordinarily patient and kind--especially throughout this hour-long conversation yesterday (15 April 2025). I had so many insurance questions and tons of potential future scenarios that I threw at her. She is a lovely and pure professional. "V" deserves a bonus and many many compliments about her representation of State Farm and, one day, a big-time promotion--excellent excellent employeel. I like her very much! Linda R

I just bought a car and traded in my old one (insured by Kirk's office). Unlike some other…read morebusinesses, Vianey Cornejo of Kirk's office took really good, personal care - leaving me to feel comfortable that my new car was insured. Thank you Vianey, thank you Kirk, and thank you State Farm. Jack W (Austin)

As a customer for more than a decade, I can attest that the client service is excellent.read more

Very competitive rates and have always been professional with me. I appreciate that they take the…read moretime to help me and always follow through with my requests. Thank You.

I was a customer with Josh Lewis Insurance for nearly a decade. They canceled my Nationwide auto…read moreinsurance policy without notifying me of the change, and I only learned today that I've been driving without insurance for several months. I spoke with my agent, Chad Moon, who didn't have my correct Texas address on file and thought I was permanently living in Colorado (which was cited as the reason for the cancellation). When I called to discuss the problem, Lewis Insurance treated me with disrespect while refusing to accept any blame for the situation and pushing me off the phone. I wouldn't recommend Lewis Insurance, Josh Lewis, or Chad Moon to anyone looking for an honest, fair, reputable auto insurance provider.

Chad Moon spent time going over aspects of my insurance quote that other agents either didn't know…read moreabout or didn't bother to tell me. They handled my quote with knowledge, professionalism, and timeliness. We ended up not being able to give them our business this time due to circumstances outside of everyone's control with my property and the way our ownership was structured. but because they handled the situation with such integrity we will be sure to reach out to them and send referrals in the future. Thanks gang!

In times of trouble, we all look for the helpers. Aspen in no doubt is a helper. During the…read moreholidays you will see her leading her team to do givebacks for the local children, and local charities. Well, it is no surprise now that during a pandemic Aspen is finding a way to help. Once again, putting service first, she is looking at doctors, nurses, and our important health community on how to not only put a smile on their faces but to ensure they have healthy, nutritious options during this stressful time. If Aspen is a helper in her off time, imagine the tenacity and work ethic she puts in helping each and every one of her clients. This isn't just some insurance agent. She's The Agent you want to trust with your family and needs.

I tried canceling my policy with them 4 times and continued to be charged. Each agent told me they…read moredid it, and did not. Was a really upsetting customer service experience trying to get them to stop charging.

I highly recommend contacting your local AAA office to make travel plans. I recently had to drive…read morecross country from Texas to New Hampshire. Although the internet and google maps are helpful getting a ballpark idea planning a trip, I had specific needs that I didn't want to leave to random online booking - as we know how unpredictable results from the internet can be... I was traveling with 2 large dogs, so not only did I need pet friendly hotels, but ones that allowed large breeds. I also didn't want to incur pet fees and needed the hotels to be right off my route since I didn't want to add many miles to my already long trip. The Austin AAA agent was not only courteous but extremely patient with finding the perfect solutions - in fact travel went as smoothly as possible for such a long trip. Then, when I had to return to Texas from New Hampshire, again, I contacted the local AAA New Hampshire office. One of my main concerns for the trip back was hitting bad weather and driving conditions since it was December and my original route would have taken me through the Midwest lakes region (Buffalo in the winter...not a good idea!). They immediately knew the right alternate route to take to avoid the stormy blizzards and weather I may have hit by taking my original route, booked the tough to find hotel reservations, and got the whole trip planned quickly and efficiently. I can't thank AAA Travel enough for getting me and my dogs safely across 4,000 miles of the country.

Updated review: You will NEVER get a call back or response to any email, even from an employee's…read moredirect email. Period.

Do you tell your friends, neighbors and coworkers about your insurance agent? I do…read more I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation?

Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an…read moreEncompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that.

Tommy is awesome. I needed to in sure a rental property in Texas and one of my friends that lives…read morethere referred me to him. From day one he was super friendly and easy to work with. We looked at quite a few options before I found what I wanted and the rate seems solid. If you need some assistance or even just need to get educated on what questions to ask about insurance, I highly recommend Tommy.

Im not sure what happened, but I got completely gosted by Tom after contacting him for help in…read morefinding homeowners insurance that wouldnt ask me to cut down most of the trees in my yard. He was originally prompt in getting back to me when I contacted him on 08/26 and I provided him with the information he requested, but never got back to me. I reached out via voicemail on 08/29 and again via email on 09/04 but never heard back. Finally I reached out on 09/10 in hopes that I could get his opinion on if I would not be able to obtain insurance without cutting down my trees, or if it was possible to get Texas Fair Plan coverage, but couldnt even get a response. Absolutely terrible performance on the part of the Texas Insurance Broker.

Do you ever long for an insurance agent who you actually meet in person? Do you hope for an agent…read morewho answers his phone(not an assistant), who knows his business well, will work to get you a better deal, carries different programs to fit your needs, and will actually go that extra mile to get the job done? It had been so long since I had an insurance agent like this, I thought those days were LONG gone. But fear not dear yelpers, Charles Conder is here to save the day. After relocating back to Austin, I signed up with an agent who left the insurance business shortly afterwards. I was shifted over to a new person, who I never met. Whenever I called to get assistance, I was always shifted to some 800# or some assistant, and the whole experience left me wondering who I was sending all this money to??? I met Charles, and my first thought was "what a great smile". Sincere, honest, hardworking are adjectives I would use to describe him. So, sure he is nice and all, but he also got me better insurance for MUCH LESS than I had been paying. Bottom line is I got $200,000 more Homeowners insurance( as I had been underinsured), and added two antique cars to my already existing auto policy(4 cars total) for less money than I had been paying before. I saved over $300 a year to get more insurance, and the coverage was better. I have referred multiple people to Charles, and they all have been extremely happy. Bottom line is it doesn't cost you a dime to get a quote. Call him, you will be glad you did!

Growing up in a small town made things easy when you were picking who you did business with…read more Usually generations of people had weeded out the good ones from the bad ones, so you usually just went with who your family had used for years because they had always done a good job and done right by them. I recently had an experience that reminded me a lot of that with Charles Conder from Conder Insurance Agency. I had been carrying all of my insurance for years with the same company out of Houston because that's where my family had always gone, and that's where we always went. My experience with insurance in the past had been that it was kind of like a sore that wouldn't heal, and I just sent my check off every month to keep it from getting any worse. I met Charles one day when I was looking for office space for my business on West Lynn, and I stumbled in to his building after seeing the "for lease" sign the owner had posted on the outside. Charles walked me up to where the office was, bragged about the owner and the area for a while, and we ended up down in his office a short time later talking about who I was, what I was doing, and toward the end of the conversation I ended up asking him for advice on my auto insurance. We went through my policies one by one, and he laughed at some of them when he told me, "man, these guys really saw you coming", and others where he saw giant holes in the liability my business or me personally could be subjected to. Funniest part of the entire conversation: I was the one that brought up insurance, he never mentioned it one time. We sat there cutting up, and just getting to know each other. Just the sheer excitement of meeting someone that I felt so comfortable with and that was just honest to their core was something I remembered from home, and that I hadn't felt in a long time. Just yesterday he helped me with a commercial policy for my business that he spent over a week figuring out for me. We had to have it in order to do business with some of our biggest clients, and I had gone in circles trying to figure it out. Charles called me probably five times a day to assure me that he would get it figured out, was on the phone with our vendors even talking to them about what THEIR coverage was to see how we could work off of that, and around 10pm the night before last I get a text from him saying "got good news for you, stopping by your office in the morning with breakfast tacos. Bring a pen." He shows up at 8am the next day with policy in hand, and, as he said, breakfast tacos for not only me, but my entire office! I can't tell you how much I recommend this guy for your insurance needs. He is a principled and common-sensical guy who knows how to get things done, and spends a lot of time learning about you and your business so he can take care of what your needs are the right way. I have all of my policies with him now. Why don't you????