All-for the record, I was experiencing difficulties with transferring between accounts and the…read morerelease of my SS check, thanks to Mr. David Von Burke, Manny and the CS clerk, (can't recall her name) my issues were resolved. Thanks for the prompt response, it is greatly appreciated!

SoT's website was already pretty bad, even by credit union standards, but then they updated it and…read moreabsolutely flubbed the rollout. For starters, once I was finally able to log in (which was a chore, see below), I found that no transactions before 9/2/26 are visible. No problem, I thought, I'll just download the statements. But of course no *statements* prior to 9/2/26 are available either. This is a really special level of incompetence. The login/re-enrollment was flubbed too. When you go to log in, it says "For First Time Log in [sic] you MUST enroll." This isn't my first time logging in, so if I take them at their word, that doesn't apply to me. But actually, what they *meant* was, if this is your first time using their UPDATED WEBSITE, then you have to RE-enroll. But that's not what they said. They could have been clear rather than completely freaking ambiguous, but Star of Texas Credit Union. The instructions have a link to [re-] enroll, but it's dark blue text on a black background so you can't actually read it. This is an institution I'm trusting with my money, and they can't get even dead-simple things right. Does not inspire confidence. Those instructions to [re-]enroll also obscure fields of the login form so you can't see them. Then of course, when I try to enroll, it rejects my input. Credit unions famously require you to add or omit digits to your account number, but they NEVER deign to explain that on the form that asks for your number, which is of course the case here, absolutely zero clue on the form as to what format they expect. I found an old statement with the member # on it (7 digits, omitting leading zeroes from the account number), but the form wouldn't accept that anyway. The fields hide your input as bullets, and there is no option to show what you entered so you could check it for accuracy. The SS# field accepts dashes. Are dashes required, or prohibited, or will the form work either way? No telling, because the developer was too stupid to give the user any clue. (Best practices is to allow either.) In any event, the app rejects my form with either dashes or no dashes. The form asks for both a PIN as the last 4 digits of your SS#, as well as your full SS#, ridiculous for 3 reasons: (1) If you're giving them your full SS#, they already have the last 4 digits. Duh. (2) The clue that the PIN is the last 4 of your SS# is hidden behind a dropdown. They *could* have put that hint right under the field or inside it, like, you know, a non-idiot would. (3) People are rightly wary of entering any part of their SS# online, much less the entire number, especially when the URL isn't even the credit union's domain, it's "financial-net.com", whatever that is. The best way to authenticate existing customers is with THE EXISTING PASSWORD THEY ALREADY HAVE. So now I'm forced to call. Guess how long I'll wait on hold when a gazillion other customers are also calling because SoT flubbed the rollout? When you call, the system reads a long notice about how they're extending their lobby hours. That happened nearly *two years* ago. Every time you call, you're forced to listen to a long, stale two-year-old message. The phone tree has no option for checking/savings. Since I had to pick something, I chose 2 for Operations, and after listening to hold music for a while, it eventually said "The destination voice mailbox is full" and HUNG UP ON ME. Called back, hit 6 for Accounting, same deal: "The destination mailbox is full" and it hung up on me. Called back, hit 3 for Lending, same deal: "The destination mailbox is full and it hung up on me. Called back, hit 4 for Mortgage, same deal: "The destination mailbox is full and it hung up on me. Called back, hit 5 for Collections, same deal: "The destination mailbox is full and it hung up on me. A greeting asked me to leave a message. I did. No one ever called me back. That was the last phone tree option to choose, there are no other choices. So, it is impossible to call them to get any answers about your account. Incompetence Olympics. I was forced to visit the branch. Of course I saw staff on the phone helping other customers who couldn't log in, entirely as expected.

If you're looking for a company that's going to go above and beyond for their clients, you have…read morefound them. If you want someone who is going to fight for your best interest and getting you into a home. Then you need to talk with Christina. She along with the team at CapFi Lending have been incredible through our home buying process. Christina kept us up to date every step of the way. She explained the entire process and got our loan closed despite hurdles that were thrown in our direction multiple times. I can't say enough good things about her. Thank you for your hard work Christina. You are SO appreciated!! We love our new home!!!

Christina Maquet at CapFi is phenomenal! I reached out to her because so many OTHER people had…read moreraved about her, and I promise it was well deserved. She was extremely responsive, very knowledgeable, and was able to walk me through getting approved for a home loan months sooner than I anticipated being able to! She was my first email when I wanted to start looking at what I needed to start doing to qualify for a loan to get ready to buy a house. That was the end of April. I closed on my new home mid July!!! If you are even THINKING of purchasing a home, reach out to Christina.

Small update update about negative experience I had today. I asked if my physical address was…read morecorrect and was told I could take care of this in the app. OK. Well, I was standing in front of the teller. Why couldn't she check it? It ended up becoming a huge process for two employees to figure out how to update the address (it was wrong in the system); I was told again it would be easy to do in the app and that they use it. What happened to customer service? I don't have the app. I don't want their app. I finally told them I'll gladly take care of this with online banking. The employee confused with the computer system looked relieved.

Rude customer service- he asked for my entire social security number- I said 'no' - you guys called…read moreme - maybe this is a scam? Employee became belligerent in my opinion - I asked for supervisor- told there was no supervisor- asked for name of person I was speaking with- he hung up

When I think about 20/20 goals I think about buying a house! We all know buying a house comes with…read moregood credit scores. These goals sometimes seem unreachable however with some good advice, a bit of reality and initiative these dreams really can come true. If you are like me and looking for help in building credit and making the right decisions please take your business to David Rodriguez @ The phenix group. He will be honest with you upfront and really work to help you achieve your goals. Keep in mind you need to do your job, make on time payments and really try... the end will be worth it! I cannot wait to see what 20/20 brings in!

Worked with these guys at their Richardson office before they expanded and man im glad I did…read more David Rodriguez was awesome and helped me out when others wouldn't or couldn't. Joe and Brian were very helpful to answer questions when David wasn't in the office. This team has their process on point and gets the job done. When I saw they had the Austin location going, I just had to get on here and spread the word about how lucky I was to find them. My lender referred me and it was the best thing to happen to me. There was no way I was going to get approved to refinance my house without these guys doing their thing. Call them now!

I've worked with Shonda for 17 years and she is extremely knowledgeable with all insurance…read moreproducts. I have auto, home, life, disability, long term care, and pet insurance through State Farm. I trust her with everything and highly recommend you get a second opinion from her!

Such a great company. Thank you for your attention to detail and all your help. If you want a…read morecompany that cares about you and your family needs, reach out to them.

Very helpful in finding me a legit auto insurance as well as renters insurance. Great price on both…read moreand very transparent. Will definitely continue to use him on other insurance policies in the future.

RickYourAgent is a Pretty cool dude!…read more Rick has helped our family business for many years. We are very thankful for his attention to detail, his ability to listen to our needs, and help educate us on the best plan to get. Commercial insurance can be quite a headache, but Rick helps me know what paperwork to get and from where. I'm so thankful for him and his team and all the attention they give us.

Keith has been Ny financial planner for 15 years. Great advice. Seasoned vet. Has lots of options…read moreto grow and protect your money.

I found Keith through Google and his reviews were good, so it made sense to go through a divorce…read morefinancial planner as a mediator instead of my now ex-wife and I both paying to hire lawyers. Keith was knowledgeable and helpful for the most part, but there were many things I had researched about asset allocations in a divorce he had never even heard of. Additionally Keith and his assistant sometimes took days to return phone calls or texts. The biggest issue I had was the lack of communication and organization. What should have been handled in 2 meetings ended up taking three because Keith failed to tell both my ex-wife and myself all documents needed for our second meeting, so we were forced to attend a third meeting to reach an agreement with our finances and my assets at his going rate of $195/hr. An unnecessary expense had Keith just told us what we needed to bring in the first place for our second meeting.

Needed to fill out a POD document and the agent that assisted me was wonderful. She explained fully…read morethe document plus how it functions and what critical information was needed. She made sure all information was correct and handed a copy of both transactions. She very perfessional yet down to heart made the visit a memorable one.

I've always enjoyed banking here. The tellers and staff are always friendly and helpful. I often go…read morejust to use their notary services. Wait times are generally pretty low and it's not trafficked a ton. My ONLY issue is that they make me take my baseball cap off. I get it, they want to see faces for the cameras, but really? So annoying.