Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

Our septic system was backing up again so this time I called Harner Plumbing. Mike Allen, one of…read moretheir service technicians, arrived at 6 AM and eliminate the nasty roots invading the piping to the septic system in about 1-1/2 hours. I recommend Harner Plumbing!!! A job well done, promptly, and at a fair price!

My son in Streetsboro needed several things done in his home, like re-setting a new toilet with a…read moredamaged floor/flange, fixing a stuck outside shutoff valve, and fixing a leaking sink drain. We selected Harner Plumbing due to great reviews on the web sites and from our neighbors on local social media like NextDoor and Streetsboro Facebook. We could not have been more pleased with the result. Dana was really responsive and helpful in arranging for Steve to come out, and Steve could not have done a better job. The final bill was very reasonable and it was consistent with how Dana said (up front) the charge would be calculated. Harner Plumbing is now my son's "go to" company for future needs. We highly recommend them.

pleasant tech. educational instructions. Slightly on the High side $$ Work probably wasnt…read morewarrented, but I had the part - please just adjust. ty

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

CJ was extremely professional and helpful. He personally kept me in the loop as to what was…read morehappening.

Smylie One has been servicing our early 90s house for 10+ yrs. We bought the and learned many of…read morethe Furnace and AC parts & mechanicals were shoddy /builder grade & out of warranty. Smylie One has helped us balance new equipment purchases with quality Furnace /AC equipment and performs routine 6 mos checkups to change filters, humidifier panels & chk equipment performance. I'm on well water and even had them install a tankless/on-demand water heater to save energy costs & conserve water use. The company conducts regular training to keep its techs up on the latest equipment, parts and repair processes. I'm a huge fan & recommend Smylie One highly!

We had a pipe burst with the '100 year freeze' and had to shut off the water to the whole house…read more Most plumbers didn't even call us back. Brian Brodnik at Eastern Plumbing, took the call and committed to coming in the afternoon. He arrived earlier than expected with all the tools needed, and located the issue quickly. He completed the repair efficiently and didn't leave any mess behind. Professional and courteous throughout. Used flat rate charges we felt were fair. We would highly recommend.

From the owner: " Helping people for over 50 years! "…read more Hi, welcome to a second generation family owned company. Eastern Plumbing Inc has been contracting for some of the best builders in Northeast Ohio since 1985. I’m a type of person that needs to stay active and busy so although I’m semi retired, I still enjoy service, remodel work and light commercial plumbing. I’ve asked to be an inspector in three different counties. The company reputation has always been solid and highly professional If you’re looking for someone that really understands the trade, so you don’t have to worry about paying for services you thought were a good job, call me. I SPECIALIZE in difficult repairs.

Excellant company! Solved my heating problem very quickly! Would definitely recommend!read more

having foundation dug up to reseal cement blocks , needed air condition unit removed to start…read morerepairing leak called Phil 2:00 pm at 4:30 he disconnected ac unit , unbelievable service cant thank him enough local twinsburg man, asked for bill said pay me when I reconnect in a month or so . you need furnace or air conditioner service this is the man

I would highly recommended this co. When I called it was not a appt clerk. It was the owner ,…read moreimagine that. Very refreshing to talk with a person that knows about plumbing and not just a person to make a appts. I had a kitchen leak under the sink. I knew where it was leaking but I am not a plumber. Boris and Mark (the gentleman that come out ) were very professional and very knowable. They did not try to upsell me and I feel they were very reasonable for what they did. I did go to them because of all the great reviews on Yelp and I can say they do stand by the reviews . I will use them again for any plumbing needs that I have . It is so refreshing to find a co that is dependable , reasonable and do what they say. If they say they are coming out , they come out. Not alot of people do that. I really feel like this co is a hidden gem. This co has all of the credentials but not the high price tickets. Dont get me wrong there in business to provide a great service without taking you for a ride. Thank you Boris and Mark!!

I needed a plumber to come out because my sink was completely clogged up. My kitchen sink was…read moredraining slowly and after trying one of my mother's home remedies let's just say it didn't work and got worse. After checking online and looking at all the reviews I gave them a call. They not only cleared my drain but saved me some money because he thought he was going to have to replace some pipes. Thank God he tried something and it worked. They also replaced my faucet, and I could not put my PUR water filtration system back on the faucet, so they came back over the next day free of charge and purchased an adapter and put it on for me. This company was great the technicians and the manager Borus. I would highly recommend this company. They are professional and are not like most companies that charge so much to do the job. I am completely satisfied. Thank you guys for all of your help I will be using their services again in the future.

Update - I greatly appreciated hearing from the owner regarding my feedback. I'll call to give…read moreanother shot when my next project comes up. Thanks for taking the time to read my review and address my experience. I called Ohio Plumbing on a Friday and needed a dishwasher installed as quickly as possible. They scheduled me for Saturday between 7:30am - 9:30am. I would consider this a favor being the quick turn-around. I started getting worried at 9:00 when I didn't receive the 30 minute call in advance they said I would get. So I called them to make sure there were no problems. I got a call back from the actual plumber who told me he was given the wrong address and the wrong phone number to contact me. I'm ok with people cancelling but I'm not ok with never receiving a call. What started out as a favor ended up being rude and disre NO CALL, NO SHOW. NO MORE BUSINESS FROM ME.

In a word HORRIBLE. Showed up a day late for the appointment. Took payment, then made repair TWO…read moreweeks later. Came up with $1500 more necessary repairs and sent a bill at 10am, but 7 pm the plumber has already sent me 20 texts (threats to put a lien and called me a thief), while I was at a 11-11 shift. Please keep in mind this was less than twelve hours from the invoice and repair. The Owner James Clark license number #14254 would not respond by name. Anonymous email responded to the fact that they used my credit card for additional charges without my permission. Shoddy work, shoddy business practices in my opinion. Call me if you can any questions. Sharie Wilkins 434-471-6493

Rob came on a Saturday within an hour of us calling after noticing a significant water heater leak…read more He works tirelessly for almost 7 hours, finishing the job at 11 PM, removing the old heater and installing a new heater. Excellent attitude, extremely hard worker. Highly recommend it. Addition, Rob also identified another major issue with our water that we bundled into the repair. The company prices are commensurate with the quality you will receive. The cheapest path is not always the best one.

Should be ZERO stars, but I have to give at least one on here in order to post this. With a little…read moreresearch (after the fact), I learned that their "plumbers" are actually salesmen who earn a commission. So, expect high-pressure tactics and quotes for the most amount of money they can squeeze out of your wallet. They pressured an elderly family member into signing up for an extremely expensive repair, and even discouraged her from getting other quotes. Turns out, the actual repair was MUCH smaller than they said on the estimate, but since it's a flat rate, we still had to pay the full amount (almost ten thousand dollars). Oh, and then after the initial repair was done, they found another "problem" farther down the line and wanted to fix that...for another $10K. Unbelievable. I reached out to their customer service dept several times and didn't get so much as a reply. We'll never be using Roto Rooter for anything ever again. Hire them if you're looking to get severely ripped off. Otherwise, do yourself a favor and use a good, local tradesman. Also, don't ever let them talk to elderly loved ones. They WILL take advantage of them.