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Twinsburg, OH

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Services - Pepera Plumbing

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

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10 months ago

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Sal's Heating & Cooling, Plumbing & Sewer

Sal's Heating & Cooling, Plumbing & Sewer

(186 reviews)

The call from Sals to schedule the service was prompt and very thorough. It was the best bid and we…read morescheduled installation of new furnace at the end of the week. In the meantime I did the paperwork and arranged financing through Sal s partnership with Wells Fargo. The duo who did the install called 30 minutes before they came. They were prompt and thorough. They answered all my questions and in three hours had the new furnace finished and the area cleaner than when they arrived! I was extremely pleased and glad I chose them.

This whole experience has been a disaster. We got a quote back in April-May. Due to outside issues,…read morewe had to wait until now for install however I was told that we were still good to go. My entire family has used Sal's for as long as I can remember so I felt secure in their work. The team arrives and there was no plan in place. There was nothing provided to them through the estimate regarding what was needed. The team member that provided the estimate was no longer with Sal's and could not provide information. The technicians decided that they needed to completely take the furnace out to determine the plan. They then did rush to put it back in so that we were not without heat over a cold weekend which we did appreciate the effort. They said everything should be fine with the furnace itself. During the work, they ended up putting holes in our ceiling. Our estimate clearly states that we are responsible for any concrete damage but there is no mention of ceiling or wall damage. I expressed concern to management who stated that they generally don't repair this put would talk to the install team and call me back. This was almost a week ago. I have talked to a representative since who has continued to say that they will contact me. Radio silence but they have sent the invoice to get me to sign saying all work is done when it is clearly not. Fast forward to 1 day after the work is done. My husband and I smell gas and call the gas company. They say that it is the left burner valve on the furnace that looks like it wasn't put back on right. So we call Sal's, they send someone out and are now saying the valve is bad and probably the flame sensor. These things were not a problem before taking the furnace apart and the technicians did not seem to think they were an issue when they put it back together but now they want me to spend hundreds of dollars more on top of the thousands that I just spent after they come into my home and break the ceiling and now the furnace? This makes me so sad seeing as Sal's is the only company I have ever worked with but unless you want to bleed money, run.

P.K. Wadsworth Heating & Cooling

P.K. Wadsworth Heating & Cooling

(56 reviews)

We had Mike from P.K.Wadsworth do our annual furnace inspection today. He did a very thorough…read moreinspection and made sure it was running properly. Mike was very professional and courteou.

***P.K. Wadsworth heating/ cooling co.***…read more My home's A/C stopped blowing cold air last night. "A P.K. Wadsworth" technician showed up at my door around 4:00 p.m. and pinpointed the problem without any hesitation in just a minute, without running any tests. I give him an A+ for quickly identifying the issue. The problem was a failed A/C capacitor. He looked at his tablet to determine the replacement cost and told me it would be $100 for the service call and $400 to replace the capacitor total 500. plus tax. I was shocked that the company wanted to charge $400 to replace a part that costs around $20 and is connected with only a couple of wires. I declined the repair, paid the $100 service fee plus $8 in tax , and then headed to Home Depot. I bought the exact same capacitor for $22.95 which was the most expensive one, (price range: $13.99-$22.95). I got back home and installed it myself in just a couple of minutes. The unit was back up and running, blowing cold air like new. Lesson learned: Some companies will overcharge you right in front of your eyes. Before accepting any estimate or proposal, take your time and do a little research. I understand that DIY repairs are not for everyone, but having access to the internet, YouTube, AI, and other resources can help you gather enough information to make an informed decision. With all due respect to the many honest workers in our community, these days many contractors, mechanic shops, dealerships, some organizations, and others will try to charge you as much as they possibly can. Be careful, and think twice if something doesn't make sense. I will post this review anywhere I can to let people know about my experience with this company.

Pepera Plumbing - plumbing - Updated October 2026

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