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Twinsburg, OH

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Plumbing repair

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Sal's Heating & Cooling, Plumbing & Sewer

Sal's Heating & Cooling, Plumbing & Sewer

(186 reviews)

The call from Sals to schedule the service was prompt and very thorough. It was the best bid and we…read morescheduled installation of new furnace at the end of the week. In the meantime I did the paperwork and arranged financing through Sal s partnership with Wells Fargo. The duo who did the install called 30 minutes before they came. They were prompt and thorough. They answered all my questions and in three hours had the new furnace finished and the area cleaner than when they arrived! I was extremely pleased and glad I chose them.

This whole experience has been a disaster. We got a quote back in April-May. Due to outside issues,…read morewe had to wait until now for install however I was told that we were still good to go. My entire family has used Sal's for as long as I can remember so I felt secure in their work. The team arrives and there was no plan in place. There was nothing provided to them through the estimate regarding what was needed. The team member that provided the estimate was no longer with Sal's and could not provide information. The technicians decided that they needed to completely take the furnace out to determine the plan. They then did rush to put it back in so that we were not without heat over a cold weekend which we did appreciate the effort. They said everything should be fine with the furnace itself. During the work, they ended up putting holes in our ceiling. Our estimate clearly states that we are responsible for any concrete damage but there is no mention of ceiling or wall damage. I expressed concern to management who stated that they generally don't repair this put would talk to the install team and call me back. This was almost a week ago. I have talked to a representative since who has continued to say that they will contact me. Radio silence but they have sent the invoice to get me to sign saying all work is done when it is clearly not. Fast forward to 1 day after the work is done. My husband and I smell gas and call the gas company. They say that it is the left burner valve on the furnace that looks like it wasn't put back on right. So we call Sal's, they send someone out and are now saying the valve is bad and probably the flame sensor. These things were not a problem before taking the furnace apart and the technicians did not seem to think they were an issue when they put it back together but now they want me to spend hundreds of dollars more on top of the thousands that I just spent after they come into my home and break the ceiling and now the furnace? This makes me so sad seeing as Sal's is the only company I have ever worked with but unless you want to bleed money, run.

Ohio Plumbing

Ohio Plumbing

(5 reviews)

Update - I greatly appreciated hearing from the owner regarding my feedback. I'll call to give…read moreanother shot when my next project comes up. Thanks for taking the time to read my review and address my experience. I called Ohio Plumbing on a Friday and needed a dishwasher installed as quickly as possible. They scheduled me for Saturday between 7:30am - 9:30am. I would consider this a favor being the quick turn-around. I started getting worried at 9:00 when I didn't receive the 30 minute call in advance they said I would get. So I called them to make sure there were no problems. I got a call back from the actual plumber who told me he was given the wrong address and the wrong phone number to contact me. I'm ok with people cancelling but I'm not ok with never receiving a call. What started out as a favor ended up being rude and disre NO CALL, NO SHOW. NO MORE BUSINESS FROM ME.

In a word HORRIBLE. Showed up a day late for the appointment. Took payment, then made repair TWO…read moreweeks later. Came up with $1500 more necessary repairs and sent a bill at 10am, but 7 pm the plumber has already sent me 20 texts (threats to put a lien and called me a thief), while I was at a 11-11 shift. Please keep in mind this was less than twelve hours from the invoice and repair. The Owner James Clark license number #14254 would not respond by name. Anonymous email responded to the fact that they used my credit card for additional charges without my permission. Shoddy work, shoddy business practices in my opinion. Call me if you can any questions. Sharie Wilkins 434-471-6493

Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup

(35 reviews)

Our shower drain had slowed to a stop in our older home, so we weren't quite sure how to handle the…read moresituation. I've heard lots of differing stories about whether it's safe to use drain cleaning materials on old pipes, I wasn't entirely sure what type of pipe we had, etc. Enter Dennis of Roto-Rooter. Dennis was extremely professional. He outlined each of the steps he would be performing and why he would be doing them. He explained to me exactly what was happening and did so professionally with a friendly attitude. After he had cleared out the bathroom drain cleaner than I'd ever seen it drain before, he threw in a cleaning of the bathroom sink and the kitchen sink! Not only did he then describe how to maintain the drains, he left us a bottle of the liquid drain protector, how and when to use it, and gave us some other tips as well. Dennis did an excellent and quick job. I have a hectic schedule, and Roto-Rooter was efficient and helpful in working around my schedule. They arrived quickly and on time and finished the job just as quickly and effectively. I believe I got the best "bang for my buck" with Roto-Rooter and would absolutely recommend them to a friend.

DO NOT USE - THIS PLACE IS A JOKE AND WILL RIP YOU OFF. Broken equipment used, water on floor from…read moretheir equipment, propped door open without my knowledge, my 2 indoor cats escaped. Supposed to tear up floor due to toilet leak from main floor into basement...did a crap job on tearing up the floor, did not clean the underside of the floor from the basement, did not clean or sanitize the top of the duct work where toilet water leaked, did not clean wall or floor in basement to remove toilet waste..used their steam cleaner that did not clean thoroughly. NOW I'm getting harassed to pay the bill (even though I did not sign the completion certificate), had to clean the wall, top of duct work, the wall and floor myself. What a waste of time and money. What a joke of a company!!! Wished I saw these reviews before I called them up.

Pepera Plumbing - plumbing - Updated October 2026

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