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    Pep Boys

    2.9 (103 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Auto Repair Photos

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    Recommended Reviews - Pep Boys

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    Bought 4 new tires with lifetime free rotation. After 10k miles, went for rotation and got refused because all four ties are in good condition and no rotation needed. After about 30k in, the front tires are visibly more worn. Ask for a rotation, they print out me that policy shown in the picture. The policy basically saying if the tires is good, no rotation needed. The better tires stay at rear. Starting with 4 new tires on a front-wheel-drive car, the front two tires will always worn faster. This means if you buy 4 new tires from Pep Boys, they would not never rotate for you. YET, as shown on the 2nd picture, on Pep Boys website, it suggest rotation your tires after 5k miles for $9.99 each. What is wrong with Pep Boys business logic? Can anyone comprehend this? I certainly do not other than it's deceiving and ripping me off.

    UPDATE: I forgot to include the receipt of everything Austin was trying to charge me for.

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    7 years ago

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    Pep B.

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    Photo of Jack B.
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    6 days ago

    You could honor your appointments. It makes no sense to make Amanda then ignore them.

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    Pep Boys S.

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    1 year ago

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    Pep Boys S.

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    6 months ago

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    2 years ago

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    2 years ago

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    Pep Boys S.

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    Pep B.

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    Pep B.

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    7 years ago

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    Pep B.

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    7 years ago

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    Pep B.

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    8 years ago

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    Pep B.

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    4 years ago

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    Pep Boys S.

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    7 years ago

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    Pep B.

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    4 years ago

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    Pep Boys S.

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    5 years ago

    I dropped off the car at 9am and came to check at 5pm. The car was not even moved. They haven't done anything. Guess they are lazy!

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    Pep B.

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    6 years ago

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    Pep B.

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    7 years ago

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    Pep B.

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    Photo of Racheal C.
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    10 years ago

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    15 years ago

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    6 years ago

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    12 years ago

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    Joe D.

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    12 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    6 years ago

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    Page 1 of 3

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    Jason was not in that morning but Allen took the horse by the reigns to try and locate us an alternator near by.

    Mentioned in 4 reviews

    Read more highlights

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    Was in and out fairly quickly! I didn't feel pressured to buy any services I didn't want . Prices…read moreare comparable to others in The area. The nice thing about valvoline is that you can stay in the car while they do the service. Also be sure to check the website for coupons to save a little money!

    Extremely Disappointed and Concerned About Today's Service…read more I'm very upset with the service I received today at Valvoline. What should have been a routine oil change turned into a frustrating and concerning experience. A technician jammed an evac tube into my oil well in an attempt to drain the old oil -- a method I've never seen used before and clearly not the right one( Jamming the tube into my engine). I sat for 20 minutes before anyone even explained what was happening. The only reason I was told anything was because I walked over and asked why they were yanking under my hood. I ended up waiting for 2.5hours while they kept trying to remove the tube and pieces from my engine -- without giving me any proactive updates or clear explanation at all. Now, my car is disabled, and I'm stuck with no vehicle. It has to be towed to a mechanic because of their mistake. As a customer, it's incredibly disappointing not to be able to trust professionals with my vehicle. I expected basic communication, accountability, and care. Instead, I was left in the dark and now dealing with the consequences of careless service. This experience has completely shattered my trust in Valvoline.

    Jiffy Lube

    Jiffy Lube

    (55 reviews)

    The team there is friendly, helpful and work hard to give you the care your car needs. Jeff is the…read morebest manager he does everything he can to make sure you have a great experience. My car was a little more work than they expected but Jeff made sure he did all he could to get me on the road again. He kindness and professionalism are appreciated. I was very pleased. Thank you to the whole team.

    Today, I visited the Jiffy Lube location at 13319 Occoquan Rd. Woodbridge, VA 22191, for an oil…read morechange. It was my first time at a Jiffy Lube period and was unaware of your service their service methods. After the service was performed, the manager refused to issue a hard copy receipt citing some green policy (seems more like a way to minimize overhead costs) which was not mentioned from the onset. The store manager insisted with providing only an electronic copy resulting in a needless back and forth that I must say was not up to an acceptable level of customer service. The manager apparently is under some misguided notion that he is not required to provide a hard copy invoice if requested. I tried to file a complaint with their corporate office but their intake system fails to upload the complaint for some odd reason. A little research for Jiffy Lube's benefit, please refer to the following state statute requiring the production of an invoice upon completion of work. Virginia Code § 59.1-207.5, part of the Automobile Repair Facilities Act, requires automobile repair facilities to provide customers with a detailed written invoice upon completion of repair work. This invoice must separately list the charges for parts and labor, identify which parts were supplied under warranty and which were not, and note any used, rebuilt, or reconditioned parts. The provision does not apply to work performed on a pre-advertised single price basis. Had I known it would've become an issue, I would not have provided an email address as my preference would have been a hard copy for my records. Needless to say, I would not consider Jiffy Lube for any future maintenance needs.

    Pep Boys - autorepair - Updated May 2026

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