Came real early Saturday morning since my tire light came on. Checked tires, filled tires, one had a small nail and was taken out. No leak, no charge. Good honest guys here. Thumbs up from me. read more

I have done business with Pep Boys since 1976. More often than not I buy my motor oil and filters from them. Since they sell oil to do-it-yourself mechanics, they collect used oil for recycling. This is a good program to help clean up the environment, and they get PR mileage out of that effort. So I went out of my way to take my used oil back to this Pep Boys on Jefferson today. The young lady at the checkout directed me to the parts counter in the rear of the store. However after walking back there, the parts guy pointed back to the front of the store and said "take it to service." Strike one. So he takes my oil from me and I think I'm done, but he says I have to "sign something," OK, so I follow him back to the front where the services desks are located. One of the individuals there informs part counter guy that they "are full" and therefore cannot accept my old oil. Some other employees says "when are they coming to empty it?" and someone replied "later today." So I said, OK, can you just take my used oil and then dump it in the tank after your tank is emptied? NO, was the answer, "that would be illegal." They did say you can take it to Autozone up the street. So I went to Autozone, they said "used oil?" I said "yes" and they said "just leave it on the counter, have a great day." No form to fill out, no wait, and no BS. And I was out of there. So I'm done with Pep Boys in Temecula. From now on I'm taking my business to Autozone or my favorite auto parts place, Orange Engine in Dana Point. read more

I went to this location by mistake but I am so happy I did. I needed a new tire as I had a screw in the side wall of the tire. I walked in and was greeted by Kevin the assistant manager. Explained what I needed and he did not hesitate to help me. Took the car back and started. Now mind you this was 15 min before closing. As luck would have it the tire I needed was not in stock. BUT did Kevin give up and tell me to come back tomorrow? No He did not!!!! he send a very nice young man to go get the tire from the other store. Now mind you this was 730 PM ! after closing. During the time we waited he offered coffee and conversation witch was just amazing. Not once did I feel like I was imposing or a hassle. Kevin is what stores need in this day and age. He and his coworkers ethics and customer service are beyond reproach. !! This will be my go to place for anything car related from now on. Take note Temecula this place is as good as it gets. Thank you Kevin and team for being that one place I could count on when it mattered!!!!! Angie read more

Went to this location for multiple services. Made appointment. As soon as I got in they started telling me how their advertised specials for basic services wouldn't apply to me and that they were double booked on my appointment time. I was looking for a good place for regular service as I'm new to town. Guess it won't be pep boys. read more

I came in to get a safety inspection today. My original appointment was at 11a, but I arrived earlier. Jesse was absolutely awesome about it. He was patient with me, and walked me through the instructions that I needed after my safety check. Jesse shows great customer service, and I appreciate that. Thank you! read more

Terrible customer service from Bryan. Went to take my car in, scheduled an appointment online and saw it was 24.99. When I arrived I was told that I could only put a certain type of oil in my vehicle. And that it was going to be almost $100. When I told him another place was less, he did not price match. Just said oh sorry that's all I can do. He did mention a $20 off coupon, but did not care to what I wanted in my car. Other pepboys have not only price matched, but supply a paper to state that I'm approving to what services I'm requesting. I've never had a bad experience at a pepboys until I went to this store. Totally disappointing. read more

I have been to almost every Pep Boys around the world. Since moving to California 4 years ago we used three Pep Boys and the one on Jefferson Ave. Is by far the best! The TEAM combined with Sal and Kevin is impeccable! I'm hard to please and want the best for my investments and I look at my cars as an investment. Those guys at this store are amazing, I'll explain amazing... they work hard, honest, take care of my car correctly, they advise me, always positive even when the cost is high, and I feel safe with both these guys words. Sal and Kevin you guys are AMAZING! Thank you for keeping me and my spouse on the road! read more

I visited the Jefferson St. Pep Boys on Thursday March 7th at approximately 7:20 am to ask about tires. I was told the tires for my vehicle were not in stock but were available. I asked to make an appointment for Saturday am and was told the tires should be there by then. I was told that someone would call me when the tires arrived. After recieving no phone calls all day Friday, I called at approximately 4 pm to see if perhaps the tires arrived. I was told "no" but they may still be on their way. On Saturday am, I called to check on the tires and (Kevin) said the tires were at their sister store on Winchester and that he would call me when they arrived. Today is Thursday March 14th and I have recieved no call that the tires made it from the sister-store to the Jefferson St. store. Amazing that no employee had taken the initiative to drive to the sister-store to pick up the tires for my vehicle or that a phone call from the Jefferson St. store manager to his/ her counterpart at the Winchester Ave. store was made to facilitate the service. My last visit to Pep Boys. read more

Sal over here at Pep Boys is the genuine article. He went above and beyond to try to help us out when our car broke down during our weekend getaway to Temecula. The problem ended up being an electrical issue and they were not equipped to fix the problem at this facility, but it wasn't for a lack of trying. Sal and his crew tried all day, while my wife and I were out having fun wine tasting, to get our car to start. They were under no obligation to go to that length to try to help us, but Sal genuinely wanted to do everything he could to not let our car trouble get in the way of our vacation. I highly recommend Sal and this facility if you have any kind of general mechanical issues. read more

I love this place. Sal and Bryan are amazing and always give me a great deal! Being a female and knowing nothing about cars I am skeptical about going to get my car worked on because people always try to take advantage of me. I never feel that way at this pep boys! read more

Excellent location. Clean and relaxing waiting room. Wifi and charging ports. Nice experience. Will be coming back again. Also, this place has an apparent and excellent management core. read more

I came in to simply have a battery replaced. At least 5 technicians were working. 3 vehicles were being worked on. I was here for over 2 and a half hours. I was also charged $167 for a battery. High prices and POOR service! This was my first time here and CERTAINLY MY LAST!!!! They claim express service for oil changes, battery replacement, tire repairs..... If this is EXPRESS service I would hate to see what their standard service would be like. Take my advice and STAY AWAY from THIS Pep Boys. read more

Pep Boys - Auto Repair Near Me - Temecula, California

Been coming here for a few years and trust them! I suggest always calling in before just in case they are swamped, it makes a difference if you just wait a few hours. But they usually still get my car finished way before they tell me what's expected. Brian and Jessie used to always help me out, they're the reason I always came back! Now Sal helps me and cool! read more

I have mixed feelings about Pep Boys in Temecula. First the negatives, parking is a problem. Many of the spaces are right in front of the bays and I always feel like I am going to collide with cars going in and out of bays. I have also had a problem with getting my car back with grease stains on the mats. I also do not like they charge to diagnose your problem and the diagnosis charge is not applied to the repair. What I like are often the prices are good. The sales people and most of the employees are very friendly. I like that they have a very well stocked store next to where repairs are done. I like shopping while waiting for my car. read more

They were great here. The customer service was wonderful. I took my car in to get my tires rotated and oil changed! They did all the work in a great amount of time. I definitely did not get ripped off with the price I paid. I would highly recommend bringing your car to Pep Boys. This is a small shop then the one on Winchester. Both gentlemen that helped me were very professional. If you need any work on your car, bring it here!!! read more

Great customer service had 2 tires replaced. Had everything done when they said they would. Miguel was very helpful!! I would recommend going here to everyone! read more

THANKS JUSTIN! the absolute best customer service! Other car service places always add in hidden fees or tell you that your car has more problems than it actually does just to charge more, but they never do. The wait time I always experience is always shorter than expected as well. &their explanations are clear about what you're being charged for. &the waiting area has a nice big TV with usb charging stations and complimentary coffee if needed. Loyal returning customer! (: read more

Update. I appreciate good business practices and ownership of failures when identified. Kevin and his team are a stand-up group of gentlemen. read more

My friend and I got there after they already closed and this awesome man named Jesse helped us anyway. This pep boys is amazing and has amazing employees read more

Loved this place. I priced my service at 3 different places and they gave me the best deal. They didn't try to sell me extra services and had my car fixed in two hours. I will definitely be back. Thank you Justin and Jessie read more

Sal from pep boys was such a great help to me when my tire was flat and I was hopeless. He was so optimistic about the whole process and reassured me everything was going to be fine. He seemed so genuine and my friend and I were so grateful he was there when we were in a really tough situation. Thank you sal your customer service is really appreciated :) read more

Had a 9oclock appointment to have a new battery installed. I received terrible service. Simply stated, it took these clowns an hour to replace a battery. Do yourself a favor and don't touch pep boys with anything less then a 10 foot pole. read more

Had a difficult time to get my catalytic converter. Took forever! You guys didn't give me a notice nor phone call to let me know to pick up an item. You can do better! Thanks! The oil service was a great deal and quick service on that! Incredible! read more

This place offers great customer service! They helped me out and got me in and out quickly. They had a truck to unload but they still took the time to help me and not make me feel like I was in their way. I really appreciate it! read more

I could not say enough good things about this Pepboys, and the guys working there! Not only are they Extremely professional and Great at their job They have on a few occasions done things in a way to save me money! And explain it all to me so I know they are not cutting corners, just doing things smart!! Thanks PepBoys!! read more

Kevin was super helpful and professional and helped me out with my Subaru service. Great service here. I walked to Rosa's to eat while I waited. Nice customer waiting area with TV and bathrooms and coffee. read more

Great service! Sal was very friendly and helpful. Everyone was willing to explain things and be honest. No scams and quality work. Knowledgeable staff. Highly recommend read more

I came here last Saturday for an oil change appointment and also for them to diagnose my car because it has a weird noise in it that I suspect it's either from my power steering or maybe the transmission. Jesse was very kind and accommodating. He went through all the services he was going to provide with my car that day in detail and told me that his crew are going to get my oil change done as well as have a test drive on my car to see what's going on. An hour later, they told me they could not pin point what's wrong with my car. One of the technicians/mechanics escorted me to the back area where they try to figure out what's going on with my car, and asked me if the noise I'm hearing is the same noise I was talking about earlier. The background alone is already very noisy in the shop and I had a hard time telling them if it was really the noise I'm hearing. An hour later, they all told me it's something that they could not pin point what's really wrong. Jesse told me it's not even the power steering nor my transmission. He assured me that I can still drive safely. I came home. Not really satisfied knowing that I can still hear the annoying noise when I accelerate and make turns. 2 days later, the noise has gotten worse, even my coworkers said my car sounds like a monster. It sounds horrible. I am thinking, maybe they didn't try hard enough to see what's really going on. I had the same problem last year and the other Pep boys were able to fix it. That being said, I think I will just have to go back there and maybe they can assist me better. Overall, the facility is clean and staff are very friendly and accommodating. The service, I'm not quite satisfied. read more

I went to the Temecula Pep Boys on 8/23 for a set of front brake pads and upon arriving home realized I was given a box with four inner pads. The return went well and I decided to give my 1997 Wrangler TJ to them for the brake work. I had an appt at 9am on 8/26 and dropped it off right at 9. At 316pm I was paid for and driving back to Murrieta until I realized the Jeep was pulling to the right upon braking. I turned around, stated the issue, and the Service Dept took it back in. They stated they made adjustments to the rear drums and drove it around the lot. At this time, the Service Rep told me that, "it drives like a Jeep". Granted, it's a Jeep, but it drove very well upon dropping it off with the exception of the mushy brake pedal. For $158.00, I was provided with Front OE brake service labor, $46.99 was Wagner QS front pads, $63.40 was Brake fluid change labor, $6.59 was 32oz of brake fluid, $26.67 was the Dorman rear drum hardware kit, $26.05 was the Dorman rear wheel cylinder, $120.00 was labor for the rear, $00.00 was the Brake system inspection, and $4.79 was the CRC 14oz N-CHL BRKLN(?). I walked out of there AGAIN with the same problem I walked in with after repairs were made. My Jeep is pulling to the right and the experts that repaired my brakes and completed a BRAKE SYSTEM INSPECTION were now telling me to drive it for 150 miles to see if it gets better. $462.21 was my total for the day. Once home, I decided to pull up the stores website and price the part numbers used on my repairs. #ZD712 was $39.99 and I was charged $46.99. #HW7265 was $9.99 and I was charged $26.67. #W610166 was $10.99 and I was charged $26.05. #05054 is the Brake Cleaner, 14oz, that runs $3.83 in the store but $4.79 on my bill. That was the whole can? Now being overcharged $39.70 for parts may not seem like a big deal but if that gets down to each customer with repair work I'd imagine it adds up pretty quickly. If my repairs were conducted properly and I felt safe driving my Jeep I may not have even addressed this but I am compelled to write this based on my customer service today. read more

These guys did an awesome job taking care of me and my vehicle. I am not from this area and was a little lost. I looked up Pep Boys, because they are my number one shop in my neighborhood, and happy to say I found this shop. I needed a new starter, that would not be in till the next day and my family and I were on our way up to Los Angeles. They suggested the Enterprise right down the street (I think they called ahead and got me a better rate), They even gave me a ride down to the rental place to pick up the rental (who does that?, these guys, that who). I was so excited about getting on here to write a review because of the EXCELLENT service I received from Salvatore, Kevin and Bryan, not to forget to mention those hard working guys in the back. Got my car back and it was working perfectly, the price was exactly what we discussed and it came with a lifetime warranty, very happy from start to finish. I don't give a lot of praise to most, but these guys went above and beyond my expectations and my family and I are very appreciative of all that they did for me last Tuesday. I do and always will be a loyal Pep Boys customer. This place was awesome (I think, even better than my local one), this place really isn't like any other I have been to. They do get really busy, so be prepared (well worth it), I was very happy. read more

These guys were awesome. Super reasonable, thorough and professional. Thanks- will be back!!

Top notch customer service and quality of work!! Thanks Bryan (the rep/manager at the front) and Luis (the service tech). I went there today to do a troubleshoot on my clutch system. I was assuming it was air in the clutch system, and also was told by a buddy that it can be a leak in the clutch master cylinder. Pep Boys checked it out and said it was due to air in the system. They could have easily fibbed and said was due to a leak, which would have cost about $350-$400 to fix. Instead, they were honest, unlike other shops I've experienced and "profit hungry" dealerships. Pep Boys here on Jefferson St. made me feel very comfortable and felt at ease that they will get it done right with superb customer service. I have been going to this location for the past few years when it used to be a Discount Tires and Service. It was great back then, and didn't realize the great service and quality carried over to the new staff when it was bought out by this current Pep Boys. I will definitely continue to return to Pep Boys on Jefferson St. for every service need for my vehicles. Thanks again for the excellent customer service Bryan and the superb quality of work Luis! read more

Just got my car back not even 10 minutes ago and had to write a review next. I am so glad I didn't listen to all of the horrible feedback people gave me about Pep Boys. Jesse and Bryan out here in Temecula are seriously awesome and did everything they could to help me for the most minimal price, seeing the situation I was in. The guy who did the work on my car for two separate days, Luis Galvan, apparently has early his right as the top tech at 21 years old. He proved that. One day he stayed an extra hour late fixing my car. Unfortunately I did have to come back the next day, but who cares. I came back the next day and he had the new starter in my car in maybe 30 minutes, if that. These guys are awesome. I was an Autozone chick, now I've changed my mind. Thank you guys so much for all your help!!! read more

LOVE this pepboys, they make car maintenance so easy and understandable and will always get your car in with no problems. I'm not a car person by any means but I know I have to take care of it and I know I can trust them with handling what needs to be done. You can never beat the prices either! The lobby is always clean and comfortable but you're in and out so quick it's nice you don't feel doomed for all of eternity like other oil change places. Thanks everyone that works here! You rock! read more

Went in a few Sundays ago with a new vehicle we just purchased. Bryan and the mechanic working were great. Knowledgeable, friendly, and very professional. Bryan answered all my questions and offered different recommendations when I asked for advice. I also want to add that there waiting area for customers was spotless. Something a detail oriented customer can appreciate! Thank you for being awesome. read more

There not very fast at all I waited there for almost 4 hours to put on tires and an oil change and it wasn't busy at all.The guys at the desk told me on the phone that I would get my tires aligned with a set of tires and this was not true. I do have to say that Louis was the only person doing any work when I walked in the back to check on my vehicle , I would of written a really back post but Louis was an awesome person to meet and have working on my vehicle. read more

Came in for an oil change however was not allowed inside with my 9 month old puppy! Was forced to wait outside and I won't waited because my car was already being worked on however this isn't okay this is California you can bring dogs to a restaurant but not pep boys....yeah I will be spreading the word ...not cool read more

The Temecula, CA Pep Boys at 40605 Winchester Rd. has the most dishonest service department ever! Every customer is told they need additional services regardless of why they brought the car in. I believe they even damage parts on purpose and then show the customer the need for repairs. I believe they cut a very good tire (had only 13,000 miles on it) so they could sell me a tire while the car was in for an oil change. I will never go into this store again! Like working with the mafia when talking to the service writers. read more

THANKS JESSE, Your the best i dont know anything abouts car. The day I brought my car in I explained everything thats was wrong with it. He told me what im going to need done, he explained what they was gone do it the price of each thing and the approximate time wait. The technician wasn't in the day that I came I made an appointment to come back that morning and drop my car off and they did a diagnost on it . He called me and told me what it was and if it was okay if they can fix it and I said yes and they called me when it was ready. The Customer service here is great all the employees here always have a smile on there face . Bryan and Travis also helped me . This is the best place to go. Now I'm back here today and JESSE is helping me again . He is the best i cant even explain how helpful he is . read more

I found this repair facility on a Sunday as I was traveling back to Las Vegas in desperate need of repair on my classic Ford. Jesse got me right in, handled the issue promptly and courteously and had me back on the road in less than a few hours. I highly recommend this knowledgeable and accommodating facility for all your local vehicle needs! Thanks to Jesse! Mike read more