I talked to Trish and she helped me fix my battery very quickly, and the manager ended up giving it to me for half off which was amazing. They did a great job and very quickly as well, I would definitely come back! read more

Congratulations to Pep Boys for employing either the world's most confident liar or a "technician" who couldn't identify a run-flat tire if it rolled over his foot and introduced itself. Here's the story: my girlfriend comes in with a flat that any half-conscious human could have patched. Instead, Pep Boys' resident tire scholar declares it a run-flat (it wasn't), says run-flats can't be patched (also not how any of this works), and sells her a brand new tire. How generous. Fast forward to today. Another flat, same tire. We take it to American Tire, who informs us the ONLY run-flat on the car is, plot twist, the exact tire Pep Boys swapped in. The one they sold her. So either their guy was so bad at his job he diagnosed a regular tire as a run-flat and then installed an actual run-flat by accident, or he knew exactly what he was doing and saw a woman walk in alone and smelled commission. Either way, the options are scam or stupidity, and honestly neither one is a great pitch for a tire shop. Save your money, save your time, and go literally anywhere else. American Tire didn't try to sell us a submarine. Low bar, but Pep Boys limboed right under it. read more

Went in to get break pads replaced due to squeal from worn pads. Waited one hour for an inspection, understandable because there were a lot of customers. Get informed they can change the brakes, sounds good! Wait 2 hours. Get informed there is a seized caliper and the other is leaking, both need to be replaced. Bill increases by 580$ automatically. I ask to see the issue replicated, questioning why they did not find this on the initial inspection. Manager refuses to show me the issue replicated. I ask for it to be put back together so I can take it somewhere else. He tells me he CANNOT LET ME TAKE IT BACK WITHOUT IT BEING TOWED AWAY. There is nothing online setting a precedence for this. All of this was done near close as well, most likely to pressure us to leave it overnight for additional fees (they said they couldn't get it done today). They don't get the car assembled until 10m before close, mind you we have been here for almost 8 hours at this point. Try the brakes in the lot, they work fine. No leakage noted. Never go to this Pep boys, cannot recommend less. Also the lady at the front desk was very rude, but that kind of pales in comparison to everything else. read more

My battery light came on and off and I asked the manager if he could check it as I didn't want to stranded for the day (I work next door and commute from the valley). He graciously offered to check the car computer without charge. I was super grateful to him for his quick and kind offer. Most helpful! read more

Very disappointed with my recent experience at Pep Boys. 1. First off, I was told that bringing the car in for an oil change would take about two hours. It took about four. 2. They had told me that my car needed an electrical diagnostic, and I told them to do it. They didn't until after I told them a third time, post oil change. There was no "I'm sorry." There was no "Here, let me give you a courtesy discount." It was what it was and I was told to just deal with it. 3. After the oil change, I was asked about the fluids. They sent me a list of what was looked at. Everything was check-marked without any notes. I asked them about the vehicle fluids and confirmed that everything was topped off, the responded with, "No, we don't talk about fluids, but just let you know if you are low on any of them." What kind of oil change place doesn't top off fluids? Any place for an oil change has the fluids topped off. Also, if they blet you know if you need to top of fluids on your own... Why would they check mark the fluids section, without noting which fluids were low? It just felt like it was lazy service, something that they do in a mediocre manner. The nicest thing I can say is that the oil was changed and when they finally ran the electrical diagnostic and actually identified the problem is was having with the electrical of my cardone right, you have to give them credit for that. That's why they got the two-star, not one. I'm very disappointed in the erroneous communication for how long it was going to take. The lack of communication of how there were no fluid top-offs. The lazy write-up of the service report, the service check. I was just very disappointed with my service with Pep Boys this time around. I don't think I'll be bringing my car to get an oil change from them again. Flat tire? Sure. New tires? Maybe. Oil change? Nope read more

I came without an appointment for an oil change and yet they accommodated my vehicle. My vehicle got a complete check up. The staff are very helpful and clear about what else my vehicle needed after inspection. The waiting area is very cozy and clean. Coffee is free and there is even a filtered water station. There are also charging ports for mobile phones. I am definitely coming back here for my future vehicle maintenance from now on. Their manager, Jonathan, has been excellent in customer service. Thank you, Pepboys -SM Pico. read more

See all

It never even got to the repair stage; the attitude toward the client was extremely rude.

Absolute worst pep boys I've ever been to. I brought in a company car to get serviced and they ordered the incorrect part twice. This spanned over three failed visits to the location and they never called to inform me it was the wrong part and even let me wait for the a car for over an hour to inform me that they ordered the wrong part for the second time. The woman Trish who works the front desk is rude and has no idea what's going on, and likes to defend her employees for their continuous failures. Mind you, they require an advance payment. How about instead you figure out how to properly order a part before you charge people? read more

Go to the Culver City location instead! You will receive better customer service! I denied the car services after getting my car checked out and as I was leaving, Jonathan made a passive aggressive/sarcastic comment like "I hope nothing else breaks." Ok... I will go somewhere else. Not welcoming and definitely did try to suggest other up-charges when I was clearly not interested. Thank you Ramon for inspecting my car but, this location needs friendlier staff especially ones at the front desk who deal with calls and customer interactions. Also very inconvenient parking lot space. read more

My encounter with pepboys. Which they are not at fault alone. My car was towed to pepboys through carshield ok. My car was towed on the 30th of March so carshield made the arrangements. I didn't want to call pepboys early because I didn't want a rush job. The 3rd week I called and they said my wasn't ready ok so I decided to wait until the 1st to go check on my car how about I went to pepboys these people had no record of my car being there y'all hear me no record my car had been there a month just sitting were they do that at. I am sure when the tow truck driver brought it there some one had to show him were to put the car and sign for it but they had no record until I showed up. Good I showed up. So I went a whole month without my car because someone wasn't doing their job. Trust me when I say this I don't want anyone to lose their job something needs to be done. And that's not all people someone send me a text message saying that my car will be ready at 7 ok. I got a call from someone and they told me that they couldn't do the diagnostic test on my car because I needed a another battery. So how was my car going to be ready at 7 when it was about 5 when I got the text could someone please answer that for me. People have different experiences with these companies but me I am through I had to drive someone else's car because someone didn't do there job. I don't know about y'all but I just don't feel comfortable driving someone else's car. I know this is a long review but I am not satisfied with pepboys so never again. read more

Went in for a simple, general battery replacement. Took 2.5 hours to get it replaced and just got the run around while waiting. Customer service was sub-par at best. Lesson learned. read more

I've been getting my oil changes here for many years but after the recent price increases I'm going to go elsewhere. It used to be $80 and they would have coupons that would bring it down to $60 but they have since raised it to $108 and they don't offer coupons unless you get new tires with the oil change. They also didn't do the tire rotation that I requested online when I made the appointment and I also told them to do it when I dropped off the car. They also didn't do the complimentary wheel alignment. read more

Horrible customer service. Daniel, working the desk is extremely rude. Not just to me, but all other customers who were in line. He was super dismissive and short with me. read more

They told me I need to exchange the car battery charger and billed me 900. My car is relatively new with 20k miles. I went to other repair shop and they confirmed I just need battery change for $200. read more

Been coming to this place for years. I live around the corner so very convenient. On the last three occasions they literally tried to charge me triple for repairs that any other place would charge me. They also told me that some repairs were needed to my suspension that were simply not true. I have read other reviews here and it seems I am not alone in saying they price gouge. The woman in the front, Patricia, is unbearable. Just retire and stay home you miserable woman. read more

Sadly, service is not great but the workers are even worse! Do not suggest at all, they will bundle you into some terrible deal.

I came here to have a tire repaired. Trish inspected the tire, created a ticket, and asked me to wait. I was prepared to wait a while and I did, almost 3 hours. The ticket for my vehicle got lost at one point, extending the wait. When Jonathan in the shop finally saw my car, he said he couldn't repair the tire. He said that a company policy prohibits him from repairing a tire more than 5 years old. My tire is 7 years old. He admitted that the policy was the only thing stopping him from repairing the tire. It was hard not to get upset. Trish had previously inspected my tire to make sure the shop could fix it. Why would you not also check the age of the tire if the policy is so strict? It's right there on the tire! When I pointed out that they had made me wait for hours for a job they couldn't even do, Trish said they had nothing to apologize for and even tried to tell me that I had not, in fact, been waiting for hours. What in the gaslight? This place sucks. Go elsewhere. read more

Pep Boys - F*ck these a**holes - Auto Repair Near Me - Santa Monica, California

Pep Boys is a greedy business. This shop repeatedly operates machinery well past closing hours. The noise is extremely loud and disruptive in a residential area. They work every single day, my house guests have complained as well. Multiple attempts to contact the business and the city have not been dealt with. Be aware if you live nearby. read more

I want to send a special THANK YOU to Trish at Pep Boys. She not only was very professional and gave me all the necessary options on buying two EV tires for my Tesla Y model after a big screw near the sidewall of my rear tire made it unsafe to fix/repair. It was a Sunday and she ordered the tires and said they would be in the next day and i received a call the next day (Monday) saying the tires were in. I came down and she checked me in efficiently and was out of the shop in less than 45 mins. She was so nice, helpful and checked all my treads and answered all my questions. What a sweet pleasant lady. Thank You Trish and Pep Boys read more

Patricia was amazing, she is the star of the place hands down. Everyone else was middle of the road. My only suggestion is lose the loud music. As a professional mechanic of 45+ years, it is not cool.. read more

Needed a new headlight and was quoted $60 including labor on the phone. I get there and Daniel tells me I'm looking at $100 just for labor, and it would have taken and hour and a half. Also they "dont do same day appointments". The second guy I called for a quote was located behind the Sinclair gas station and he did it for $44 on the spot no wait, no bs. He confirmed my suspicion that I was being scammed when I told him they wanted $141 for one new headlight replacement. I find it ironic because they have their company values on the wall on a plaque and it read something along the lines of "if you feel like we are trying sell you something instead of fixing your problem, you are free to take your business elsewhere"' which Is exactly what I did and I saved myself $100. Thank god they don't do same day appointments! read more

Stay away from this "shop" as far as possible. They gave me a quote for the brake service for around $900 ($860 or so with coupon discount) What I didn't expect is them actually NOT doing part of the work that's been paid up front: they never did the "on-car rotor resurfacing" and just told me "yep, it's done". I mean, I understand I'm not supposed to be a car expert, but I know where the rotors are, how do they look and what's the difference between weared and resurfaced one, ok? As a result the brakes started to squeak horribly literally two days after. When we complained, they just said "you need to drive 200-300 miles for them to fit". Yeah, right, after driving 200 miles on squeaking BMW like idiots, we decided to get back to them with the question "what's going on?" After some small talk with representative (he was obviously trying to save on words), he just said "leave the car, we have to redo the job". No explanations on what's happened, no "sorry", literally nothing. "The job" took another 2 days, because they were out of parts the next morning. That time they resurfaced the front rotors, but not the rear ones (once again, both procedures were paid up front). Now, 200 miles later, rear brakes are squeaking again, but this time I'm not getting back to them - they're just useless and literally lying right in your face. read more

See all

To begin with, I booked an appointment through CarAdvise to get my FRONT break pads replaced. I arrived at 3:00 PM, on time, and after a few minutes pass, they take my car for a complementary break inspection (AWESOME!!!) It's 3:57 PM, I finally get a text from CarAdvise to approve the work needed. As it turns out, the shop quoted me for all four break pads and rotors. At this point, I'm annoyed because the whole purpose of doing these things through the app is to communicate what I need and hopefully save time. So far, that's not the case. It's now 4:47 PM, and I finally get the quote for only the FRONT break pads and rotors. It is 5:20 PM, I'm sitting in the waiting area. I get up to see where my car is; it is still just sitting there. No one is working on on my car. In addition, I feel the attitude from the people who work here. I don't know if it's because I'm using CarAdvise, but it seems to be an inconvenience to them, but why would that matter? If the company you work for decides to go into a deal with other service providers, what's it to you? I'm still paying and doing the other things the "regular" customer does. Anyways, I'm already hating the whole experience. Thinking; I should have gone to the Jiffy Lube by my house. They quoted me $460 for the FRONT & REAR break pads/rotors. I'm paying $357 for the ONLY the front break pads & rotors. Not really SAVING any money here. In conclusion, I will not be using Pep Boys or CarAdvsie. It's time consuming and too expensive. You really don't end up saving much of anything. I would advise to look for other opportunities. It's 5:45 PM, and I'm still waiting for my car. At Jiffy Lube, I would have been in and out. I feel like they're making me wait for their enjoyment and carelessness. Update: I am still waiting for my car in their waiting area. It's 7:26 PM, and not one person has had the audacity to communicate what's going on, why it's taking long, etc. I do Uber Eats in the evenings, and this has taken so much of my time from being able to make money. Honestly, it feels like a HUGE disrespect of my time and money. Your LABOR cost is high; you probably expect customers not to say anything and go about their day. It's really a shame to be honest! However, like most companies now days, they don't care and probably aren't going to find a way to change that. Seriously! trust the reviews on yelp and find another place. Paying a little more at the dealership or their competitors, may save you a lot of TIME! That is something businesses cannot give you back. read more

Pep Boys - My car just sitting there. - Auto Repair Near Me - Santa Monica, California

I haven't been to a Pep Boys in years, but I will sure go back now. Jonathan and Trish were so helpful and pleasant to work with. I needed a new tire, they were quick, didn't try to "over-sell" me and the prices were excellent. So glad I decided to try them. I made an appt. online which was super helpful, but it looks like you can also walk-in without one. This was Pep Boys tires on Pico and 24th in Santa Monica. Really glad i went! read more

As soon as I walked in I witnessed an employee and customer arguing. Employee had no professionalism and let his emotions get the best of him. I had an appointment for a wheel alignment. I have the free lifetime warranty and the guy refused to comply with it insisting he needed a transaction number from when we first signed up years ago. I've had multiple wheel alignments and never been asked that. Then for some reason he cant find my vin in his system when I've brought my car multiple times. I showed him the receipt from the last free wheel alignment I got and he still refused. These people are not friendly nor care about their customer service. After witnessing the argument when I walked in I didnt bother to argue with these men. I took my keys and left. Went to another pepboys where they do know how to treat customers well and not look for ways to take your money. I understand some customers can get annoying but to treat us with arrogance is not the way to stay in business. read more

Walk-in service was a plus, and there was a nice elderly dog there too. Maintenance was average, but priced a bit high. Customer service was unprofessional and subpar. I don't recommend this location unless you are desperate. read more

Bought a new battery at this shop 2 years ago. The battery has a 36 month replacement warranty. They refused to honor the warranty indicating that they do not sell over the counter any longer. They suggested that if I had an issue with it then I should call the corporate office. Very disappointed as I have been a customer for decades. I would not use Pep Boys again. Definitely not the same store it used to be. read more

The guy working at the counter was rude and unhelpful. Could have given some effort, but acted like he couldn't care less. Bad display of customer service. read more

This review is based more on customer curtesy than service provided. I called early this morning to inquire about Uber inspections: cost & appointment times. I was told $20 and to come in at any time. 5 miles away, I drive in around 1:30pm only to be told inspections aren't done today. Both Frick & Frack looked confused and looked as if I was bothering both of them by doing their jobs! I told them that I called this morning...there wasn't a simple, "Sorry for the wrong info" or "New employee gave the wrong information" simply a look and attitude of not caring. Gas is expensive!! 5 miles back home with no inspection. Here's the deal, businesses wonder how they lose profits and customers. This is why you lose a customer. If your demeanor is prevalent from a simple question, I can't trust your work on my vehicle. Do better. read more

Rude Rude Rude. Made an appointment and gave me attitude when they were too busy when walk ins took priority

"I'd like to extend my sincerest gratitude to the gentleman at Pep Boys who, without even locating the nail in my tire, diagnosed that I needed two complete tire replacements at $230 each. How thorough! Interestingly, when my husband visited the very next day with the exact same car and exact same tire issue, the recommended service miraculously transformed into a simple repair and rotation for $45. I must applaud your dynamic pricing strategy - it seems to fluctuate based on chromosomes. While I appreciate the creative upselling attempt, perhaps in the future you could try treating all customers with the same respect, regardless of gender? Just a thought. Pro tip for fellow female customers: Bring a Y chromosome with you, or you might find yourself paying a 'ladies' premium' of about 900%. On the bright side they did a decent job for my husband and Pep Boys taught me a valuable lesson about getting a second opinion. For that, I thank you. " read more

I hate to do this but sometimes poor reviews lead to change. Even if minor. I guess to set the tone, the attendant questioned whether I would be the one paying for the service, despite me being alone in requesting the service... Yes, I am paying like the person before me, who you did not question. ??? Next, they told me the wait would be two hours. I didn't request a specific time. I was agreeable. I returned 2.5 hours later and it was just shrugs and head scratches. I guess your car is up next for the oil change. Well, I'll take my business elsewhere because clearly cars are being serviced but mine was apparently overlooked... on my way out, the attendant who questioned my ability to pay and was helping another person said, " your car needs oil." She shared this because I decided to take my business elsewhere, and quietly requested my keys, but I think she assumed I didn't know why I brought the car, and wanted to remind me. Thanks for the help! read more

Trish the cashier was rude And false advertisement. They advertised free inspection if you're a rideshare driver. Then they wanted $20. When I had complained, they threw me in back of the line as retaliation. The cashier was named Trish, and when I had called her out she threw me in back of the line and allowed everyone else to budge me. She told me I can sit in the waiting room like a dog . How dare I challenge her. Might be a racial thing. But I have no proof. This might be one of the rudest people I've ever met. I noticed she pressured customers to give her a five star rating ; but when she was pugnacious with me, she read more

I had a nail in my tire so I took my car down the street from my house t Pep Boys. They kept me waiting for 2-1/2 hours and then told me they couldn't patch the nail hole because the tire is a run-flat, but they were searching for a replacement tire. I left and took my car to Stokes in SM on eleventh and SM Blvd and they immediately took it in and are patching it now - no BS about run flat! This was my 2nd bad experience with Pep Boys. I'm not buying their stock. The difference between Stokes and Pep Boys is night and day. Stokes is clean, orderly and professional. Pep Boys is the exact opposite. read more

Worst customer service of all time. No parking spots so i was basically asked to park myself into a spot i would have had to hit other vehicles to fit into. read more

i came to this pep boys on a tow and immediately when i got here i was turned away by patricia coming out the bathroom. mind you, there's an hour left till they close. patricia sucks! the black lady treats you like dogsh$t! the whole front desk sucks! don't come here even in an emergency! they wont help you! read more

Flat slashed tire. Great service. Very friendly, knowledgeable receptionist, Trish and fast repair. New tire value seemed very fair.

Jerks. I can't speak to the attitudes of the dudes doing the actual work in the garage, but the dudes at the phones and the desk have the worst attitudes. Super presumptive, unhelpful, lacking initiative and customer service principals, they acted like I was inconveniencing them by going there and giving them my money. IN ADDITION: I was over quoted for a type of tire and as soon as I mentioned price matching the dude got skittish. Find another place. These dudes are awful. read more

The people at this store are so nice! Efran helped me find what i needed and the mechanic helped me install my new license plate :)) read more

Extremely poor customer service. Whoever is on the phones should be removed or re-trained. Condescending. On top of that, the services are overpriced compared to other shops. Got a $100 cheaper job done at a different location. Expensive AND rude? Pick a struggle. read more