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Pep Boys

2.9 (323 reviews)
Closed 8:00 am - 7:00 pm

Services - Pep Boys

Auto battery and fluid recycling

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto fluids and filters maintenance

Pep Boys Photos

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Recommended Reviews - Pep Boys

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Reviews With Photos

Very nice and clean waiting room
Jean B.

I came without an appointment for an oil change and yet they accommodated my vehicle. My vehicle got a complete check up. The staff are very helpful and clear about what else my vehicle needed after inspection. The waiting area is very cozy and clean. Coffee is free and there is even a filtered water station. There are also charging ports for mobile phones. I am definitely coming back here for my future vehicle maintenance from now on. Their manager, Jonathan, has been excellent in customer service. Thank you, Pepboys -SM Pico.

F*ck these a**holes
Andrew W.

I came here to have a tire repaired. Trish inspected the tire, created a ticket, and asked me to wait. I was prepared to wait a while and I did, almost 3 hours. The ticket for my vehicle got lost at one point, extending the wait. When Jonathan in the shop finally saw my car, he said he couldn't repair the tire. He said that a company policy prohibits him from repairing a tire more than 5 years old. My tire is 7 years old. He admitted that the policy was the only thing stopping him from repairing the tire. It was hard not to get upset. Trish had previously inspected my tire to make sure the shop could fix it. Why would you not also check the age of the tire if the policy is so strict? It's right there on the tire! When I pointed out that they had made me wait for hours for a job they couldn't even do, Trish said they had nothing to apologize for and even tried to tell me that I had not, in fact, been waiting for hours. What in the gaslight? This place sucks. Go elsewhere.

"Customer relationship"

Stay away from this "shop" as far as possible. They gave me a quote for the brake service for around $900 ($860 or so with coupon discount) What I didn't expect is them actually NOT doing part of the work that's been paid up front: they never did the "on-car rotor resurfacing" and just told me "yep, it's done". I mean, I understand I'm not supposed to be a car expert, but I know where the rotors are, how do they look and what's the difference between weared and resurfaced one, ok? As a result the brakes started to squeak horribly literally two days after. When we complained, they just said "you need to drive 200-300 miles for them to fit". Yeah, right, after driving 200 miles on squeaking BMW like idiots, we decided to get back to them with the question "what's going on?" After some small talk with representative (he was obviously trying to save on words), he just said "leave the car, we have to redo the job". No explanations on what's happened, no "sorry", literally nothing. "The job" took another 2 days, because they were out of parts the next morning. That time they resurfaced the front rotors, but not the rear ones (once again, both procedures were paid up front). Now, 200 miles later, rear brakes are squeaking again, but this time I'm not getting back to them - they're just useless and literally lying right in your face.

My car just sitting there.

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3 days ago

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Pep Boys S.

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1 month ago

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5 months ago

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15 days ago

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23 days ago

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7 months ago

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22 days ago

It never even got to the repair stage; the attitude toward the client was extremely rude.

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3 months ago

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1 year ago

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24 days ago

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9 months ago

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8 months ago

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6 months ago

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1 year ago

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7 months ago

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9 months ago

Sadly, service is not great but the workers are even worse! Do not suggest at all, they will bundle you into some terrible deal.

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Pep Boys S.

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2 years ago

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Pep Boys S.

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4 months ago

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11 months ago

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1 year ago

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6 months ago

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2 years ago

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2 years ago

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9 months ago

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10 months ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

Rude Rude Rude. Made an appointment and gave me attitude when they were too busy when walk ins took priority

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Pep Boys S.

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1 year ago

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2 years ago

Helpful 5
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3 years ago

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2 years ago

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1 year ago

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1 year ago

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1 year ago

Flat slashed tire. Great service. Very friendly, knowledgeable receptionist, Trish and fast repair. New tire value seemed very fair.

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2 years ago

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2 years ago

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Pep Boys S.

We appreciate the 5-star rating!! Thank you for your business!

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1 year ago

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Page 1 of 9

Ask the Community - Pep Boys

Review Highlights - Pep Boys

i huge thank you to the incredible service I received here from manager Gus Mendoza and employee Trish!!!

Mentioned in 26 reviews

Read more highlights

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American Tire Depot

American Tire Depot

(982 reviews)

My husband got a flat tire as he was leaving work. Stressed, he called to let me know he'd be…read morerunning late for dinner, but shared that he had found a tire shop and was on his way. I just want to say thank you, Ray, for waiting for my husband to arrive and for taking such great care of him. Esteban spoke very highly of your attentiveness and efficiency, and we truly appreciate your help. - Esteban and Sandy

I pulled in to get a tire patched. Paul and the other associate at the front desk ignored me, even…read morewalking right past me without looking at me... the only other person in the room. They patched the tire (poorly), and tried to steal my valve stem cap saying I didn't come in with one. Very creative. They replaced it with a broken plastic one until I requested they take an extra look around. A-HA, Victor "found one lying around" that happened to be exactly the one I drove in with. Super cute, guys! They parked my car a block away from the shop and loosened my lug bolts. So when I drove off and took my first turn onto the 10 freeway, my vehicle started shaking violently. Luckily I was able to exit a couple exits down and found a shop not run by basic juveniles. They were appalled by American Tires' behavior and kindly rebalanced and tightened the lug bolts. I appreciate Paul for noting my disappointment for not being acknowledged when entering the shop. And taking a valve stem cap is whatever, fine. Not very original but you made your point. But loosening lug bolts isn't just a punk prank. It's one with actual material consequences had I gotten into a wreck. All the other people waiting for their cars had children under the age of 5 or 6. I hope they didn't mess with their cars too. On Mother's Day. Granted... the repair was free! Which I didn't expect when I arrived. But the cost of the subsequent repair was not. I need new tires and definitely won't get them here. And these guys will still get their pay without my business. But it seems like a better business practice to just be like normal and nice and not vindictive.

Big Q Auto Repair

Big Q Auto Repair

(571 reviews)

I recently needed some major repair work and went back to Big Q after hearing good things about…read morethem. The job took a while - longer than they predicted - but when I drove the car, there was a loud noise that hadn't existed before. When I returned, they told me they'd honor the initial price and proceeded to fix the problem. Car is fine now and I would use them again for issues.

Jimmy and Marvin are life savers-literally! I am visiting from Las Vegas and stayed in the Santa…read moreMonica area. During our drive in the area my check engine light came on, on a Sunday; Everywhere is closed and pep boys, firestone, etc. are no help. Luckily I found Big Q. Frankly, I'm mom a of two little ones with my husband who stayed at home this trip, I know nothing about cars and am truly panicking. Marvin lets me know to pull into the office and I am helped immediately. They run some codes, fix the problem and let me know of other things (WITH PHOTOS) that were overlooked at other mechanics. Normally, you think this is an upsell situation, but I had taken my car into a shop at home 2 days prior letting know I had a big drive coming up with my family and to please look at everything- and in true fashion I was only sold on tires in Las Vegas. Anyway, Big Q was thorough, helpful, informative and did not rush me to explain every possibility. It's honestly the best mechanic interaction I've ever had! I wish this place was in Las Vegas because this would be my go-to! Thank you Big Q!

Cook's Tire & Service - Not only do we do tires, we are a full service automotive repair shop!!!!

Cook's Tire & Service

(239 reviews)

West Los Angeles

I had a really great experience at Cook's Tire and Service, and I can't recommend them enough. I've…read moretaken my car here a few times now and they've been incredibly helpful, quick, kind and professional every time. The service is always affordable and high quality. I recently brought my Honda in when my engine was malfunctioning. They took the time to thoroughly check everything out. Unfortunately ended up finding that the engine was done for (very old car) and it made more sense to get a new car for me personally, but they ended up not charging me for the diagnostic. Really appreciated that and think it spoke volumes about their integrity. Enrique specifically made a stressful situation so much easier. I'll absolutely be recommending them to others and would go back in the future without hesitation.

I kicked off a New Year's resolution project to get my 2002 Nissan Pathfinder LE in great shape so…read moreI could pass it down to my son's family. After researching shops in West LA (reviews, convenience, and reputation), I chose Cook's Tires & Service and I'm really glad I did. They handled major work including the 90K service, gasket replacements, new tires, and a starter (plus other items along the way). Enrique and the crew were excellent: honest, straightforward, and easy to work with. Pricing was more than fair, and the service quality was solid from start to finish. Highly recommend Cook's Tires & Service if you want a shop you can actually trust.

Pep Boys - autorepair - Updated May 2026

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