I pulled in to see a worker assisting a Samson dealership van. The worker seen me and closed the gate that was open. I waited over ten minutes and even honked my horn to receive no service. All I needed was for them to check the air in my tires. Oh well I'm definitely not spending anymore of my money here. 12/13/2021 Update Pep Boys is a good company I have compassion and Roselle residents needs them. I'm going to chuck this as a one off. God Bless Everyone & stay safe during Pandemic read more

Pep Boys - Poor service - Auto Repair Near Me - Roselle, New Jersey

I came in for oil change at 10 am and I was and still sitting at 2:28pm. Nothing has been done. Ok give me my car and refund my money they can't do that. This has got to be the worse service ever. This guy Anthony was so rude and pissed me off more. All you just had to do is apologize for the delay not say go somewhere else which I plan on doing . read more

Bad attention, they charged me for a service that they couldn't fix and when it was time to leave they didn't give me any explanation when I realized I came back and in the end they didn't solve the problem!!! read more

I came here before they closed because I have a flat tire. The lady that worked in the front was extremely uncompromised and neglected to provide attention to me. The mechanic was very good and had better costumer service the the lady that managed the store. In the time that I spent at the shop she was not doing work related activities. read more

I'm surprised they have 2 stars... THE SLOWEST location ever... no need for a reservation because that means nothing.

I came there to get my battery tested and they tried to charge me $20 for it I went to auto zone and got it for $0 in less than 5 minutes. Pep boys also made me wait 20 minutes although I told them I had an appointment they said " no appointments " whatever that means. DONT COME HERE they take this job as a joke and are very unprofessional and disrespectful. I repeat don't come here they will try to take your money and charge you for things that are free. GO ANYWHERE ELSE just not here. read more

True story: one day I tried to change the headlight bulb in my car on my own. I watched a few Youtube videos that made it look very easy (and doable within 20 minutes). I spent 45 minutes struggling and finally did it. However, when the *other* bulb went out, I did not want to repeat the experience, so I stopped by this Pep Boys near me to see if they could do it for me if I purchased the bulb from them. The store was empty when I went. It is fairly large, with both a service and retail area. There are rest rooms in the back if you are making a pit stop. There is even a snack section if you are going to be there for the long haul (they're not free, of course). You can buy crucial items for your car like sparkplugs and the like or pure vanity items like stickers to put on your car. I talked to the cashier and asked if he could replace the bulb. He offered to take a look. I purchased the bulb (since I needed it regardless of whether he installed it or not) and we went to look. Less than ten minutes later he had replaced the bulb and I was on my way! The young man who helped me was very friendly and he never hesitated to help me out. I had a good experience at this Pep Boys and would go back again. read more

This place absolutely could care less if you have a good experience. I should've walked out when I saw customers complaining as I walked in the front door. The management is an embarrassment to the company. They gave me an alignment that was extremely off and didn't even try to rectify the issue. The tires they gave me looked worn on the outside wall and they promised me they would order new tires only to stall and wait to tell me too much time had passed to reorder. I called corporate to complain and they did nothing. Never again!!! read more

They disregarded the appointment time and had my car for 6 hours. They installed 4 new tires in a sloppy manor.Two days later I had a flat tire due to poor installation. read more

Came here for an oil change and ordered 2 new rear tires. It took about a week to get new tires put on. I do have some curb rash on my rims but whatever they did when using the machine to put my tires on the rim they banged them up more. I brought my car back because the rear tires were not balanced correctly. The rep gave me a hard time as to why my car is doing what it's doing like I didn't know my car. They ended up adding more weights to the tires and now it's better. They were rude and didn't listen to anything I had to say. I do know what kind of tires I have and can tell they are out of balance. read more

Rude just plain rude. I went to the cashier letting "Carlos" know that my car has been sitting for a while it has a nail in the tire and now almost flat now (which it wasn't flat when brining it in). I let him know I was concerned because I don't want it riding on the rim. He said ok well there's nothing I can do you don't have an appointment (with an attitude) you have to wait. As if I planned on running over a nail. He's talking to me as he's scrolling on his Instagram. Yeah he's an asshole and needs better customer service skills. He's about 50 working as a cashier I mean if I was him I guess I'll be mad too. read more

Pep Boys - Carlos scrolling on his Instagram! - Auto Repair Near Me - Roselle, New Jersey

The waiting time to get your car service is insane they have a service center with 6 sections and o my 2 workers really!! I know it can't be that hard to hire new people. The person at the register was unprofessional. read more

The poor ratings this establishment has is well deserved! I recently moved to the Elizabeth area, and I wanted to find a local establishment to create a rapport with a local business and have my car needs taken care of...after reading other reviews on this location I still gave them a shot...wrong decision. Carlos is VERY unprofessional and after 3 visits he still does not know how to acknowledge a customer in a timely fashion, or at all. He does not care about your experience at this location one bit. His customer service alone would deter anyone from returning to this location. The place is being remodeled and it would be ashamed if they continued to allow Carlos to engage with customers. The other issue I had with Carlos is that I had to contact him at every turn, he ordered tires for me and gave me a day they would be in and never called on that day to let me know they were in, I had to call him only to find they were there and I couldn't get them done till the next day now...so I went to drop the car off prior to them closing at 7 and I arrived at 6:47 just to see that the doors were locked. I dropped car off the next day and mentioned to Carlos that I would like to have the 2 tires that were in good shape back as i planned to sell them to a used tire place, so when the job was done I asked for the 2 tires just to find out they had been picked up and were no longer there. Roz said he knew nothing about that and you need to speak to Carlos and of course Carlos said I never said that i wanted the tires back, I told him I did say that and i had already made calls locally to see where I could sell them so I did tell you that, he double down and said no you didn't! I let him know that I'm not a liar and he could say he didn't recall that or something other than I never said that, because I felt like he was calling me a liar. He said he would get them back and walked away...???? No timeline or come back later just walked away. Again he doesn't care about the customers experience, I later returned to pick up the tires where Roz was helpful. Stay away from this place until they get new supervisors and/or managers....it sucks to write this as this is my neighborhood facility but my family will not be using them again. read more

Had appoitment at 11am for oil change. Bring my car at 10:45. Guy at registar told me call after finish. I m wait to 2pm and called them. He said you car will be next. Wait intill 3:20 pm and go ther,just finiah. So lazy people. They give me receipt with recomended service what shoul I do right away, and show I need change air and cabin filter. And I change both filter 4 months ago on that place. Recomended changing for both filters is 10 000-15 000 miles. Not sure they just want more money ,or just not change my filters 4 months ago but charge, me for that service then. read more

This pep boys center is as bad as the reviews it has been given. I can not fathom how upset I am by the service and damages this center has caused my car. To start off I brought the car in 3/25/2024, however my car was left on with the heater on at 80 in the sun for over 2 hours. I noticed this immediately as my car makes a beep noise when you unlock it. When confronting the person working the desk he went back in to speak to his crew which were his manager Carols, and an additional member. When walking back I was told that the car was left on 20 minutes and that they were incredibly sorry. I had explained what they did was not ok and that I was upset but no additional things were said for their error. When reviewing pictures and video tapping that is when I had really noticed that the car was not left on for "20 minutes" but rather in fact 2 hours. I had my husband call back and speak to the manager Carols but when the manager was told that there was a dash cam he admitted to the incident and stated that there would be "compensation" with services such as oil changes and other additional things. Carols also stated that he would be giving a call back on 3/26/2024 to speak further about the incident but he never did. However, services can not fix this as additional damages have been found to the car. The car's roof is dented and there are various marks with the body of the car exposed and the paint scratched off. This almost looks like there was a bar that fell on the car as the other side of the car has additional markings parallel to it. There is a dirty glove mark in the car and evidence that shows someone was in the back of the car when there was not a service requested for the inside. I've contacted corporate and have contacted my insurance with the advice that if pep boys corporate does not fix this then there will be legal pursuit for damages. Please do not come here as I have came here numerous of times and have always been met with my car being in the shop for an entire day for an oil change and additional hassle that have been swept under the rug. read more

I set up an appointment for free inspection. Abdullah diagnosed my car before inspection telling me I needed a wheel alignment, after waiting 2 1/2 hours. He tells me my front tires has 2 bubbles on them and I need to replace them and my rotor is bad. He went and did the wheel alignment and balanced all four tires. Without first giving me the opportunity to say yes or no. Why would you do a wheel alignment and balance someone's tires is they need to replace two tires and rotors. He basically robbed me and now I have to get my tires replaced and have another wheel alignment. Thanks a lot. Crooks. I will never visit Union, Nj Pepe boys ever again. You suck Abdullah. read more

I just read that someone went for a tire replacement and before going there their A/C was perfectly fine and after leaving pep boys the A/C wasn't working properly little did they know... that customer is a refrigeration mechanic and knows for fact that it took place while they were working on his car in this particular pep boys. That explains why my A/C which was fine before I went there doesn't work after I left the shop for a tire replacement also! Wow someone has to report these people! read more

Made an appointment for an oil change. The car wasn't touched for almost a half hour after the appointment time, which was 8:00 AM and they only had 1 car in the shop. The mechanic worked right in front of me through the observation window. He was very methodical, making notes on a report and when he needed me for a moment, he was very polite. All his writing was part of the free checks they do w/an oil change. He came up with $1,400 in additional work over the $20 oil change. He said that the car needed front and rear brakes, both lower front ball joints, and of course an alignment. When I previously had the car checked while getting tires at Pep Boys in Edison, the mechanic there said the ball joints were fine. The reality is, only the lower left ball joint is bad, which I knew going in, so neither knew what they were looking at. Oh, and it might be nice to change the front brakes, but there is still a good 10,000 miles of wear left (about 1 year's worth of driving), so it isn't needed. The rear likely has about 15,000+ miles on them but do need calipers, so even doing the full rear - maybe it's a $500 repair. Clearly: 1) Pep Boys isn't competent at diagnosing a vehicle properly 2) They are out to rip-off customers read more

This was my first time at Pep Boys for any service and not just buying bulbs or wipers. I usually go to dealer for any service but decided to give this a great. I am glad I did, the service was excellent and saving allowed me to add additional services I would have needed to put on back burner. I definitely plan coming back in future. read more

Absolutely fucking ridiculous. It took over an hour to do something as basic as change my headlight and he had to come ask someone else for help. It's like a pathetic joke of incompetency. No customer service. I will not be coming back and I wouldn't recommend you going here either. He lied saying he checked under the car when he never lifted it. Absolutely ridiculous read more

Amazing Staff! As I have been deployed overseas for two years and having returned yesterday, these guys have done an outstanding job taking care of my Mom while I wasn't there. I would like to thank the Manager and Assistant Manager, Ricky and Jamie, for having patience and taking their time to assist my family. Thanks you so much!! Semper Fi read more

Scheduled and important and I was 15 min early to just hear I need to leave my damn truck for a oil change. The second Pep Boys that screwed me for and appointment they confirmed. Carteret is just as bad no damn mechanics so don't waste your time. read more

Went in for tire replacement, and was surprised at how fast the service was. After driving away I noticed that my A/C was blowing hot air. A/C was perfect driving into Pep Boys. Checked pressures and it was low. I am a refrigeration mechanic and decided to recover and leak test system, No leaks. So someone had have let the gas out, and that is the only shop I went to recently. One star was for the fast service, but they will never have my business again. Its a shame that people do this on a regular. read more

Give it one star be cause it's close to home. Other than there's a line to pay , they always have one register open and 15 works doing nothing . read more

Pep Boys - Auto Repair Near Me - Roselle, New Jersey

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Omg. Worst service ever. Got here 1:15 pm my car did not get pulled in until 3:45 pm. Was not busy at all. I needed my A/C checked. I needed freon gas. They tried to rip me off. Do not come here. Worst place ever. read more

Horrible Pep boys at Roselle. I had one catalytic converter needing replacement with one O2 Sensor and he suggested he would replace both converters, both O2 sensors and spark plugs of my 2010 accord EX-L. Gave an estimate of 2200$ and I was able to get it done for much less. Please don't go here and do yourself a favor from these crooks:D read more

No no no no no no don't do it. For service. The wait time is ridiculous. I went yesterday (Tuesday ) at 11am and asked to have and oil change. The guy said it will be an hour and 30min wait for a walk in. I said no I will make "an appointment " and comeback tomorrow. I made an appointment for 1pm and came back on Wednesday. On Wednesday I walked in at 1250 for my 1pm "appointment " when I spoke to the guy he said Oh no there is an hour wait. I said "what ? But I have an appointment? They said no we are backed up. I was highly upset But I stayed. I needed the change. I waited 2 hours and 15 mins!! Ridiculous ridiculous, everyone on the waiting room was also impatient. I wanted to scream, But I had my "keep calm bracelet " so I was very calm. I almost lost it, But I didn't. The other customers did complain several times to the workers about their cars. I will never ever ever come back. I would rather learn how to change my own damn oil. And it was ridiculous how hard they tried to push their merchandise on you. "Oh buy this and buy that " booo nooo. Here is my advice, hire more mechanics!!! Now hiring! Geez louise read more

Everyone at this location is very helpful and kind. They helped me and provided great customer service. Everything I needed was easy to find and the store was well maintained. read more

I took my car for an oil change and they told me that they had to replace the oil pan and that the repair cost $ 763.29 I told them I wanted a second opinion. In the second place they charged me $ 70 and told me that the oil pan was fine. Don't take the car to Roselle's pepboys they steal your money read more

Waiting at parts counter and two other employees don't even say hi or ask if we need help

I have to say I was pleasantly surprised by the service department here. I read the reviews from others and I'm always hesitant when I read even one bad review....but I was in a bind to get my car worked on quickly and this shop didn't disappoint me at all! It was reasonably priced, the staff was polite and professional (didn't talk down to me about car lingo), the work was done well, and my car was finished before it was promised. I'll definitely be back for service! read more

Made an 8:00am appt online for Saturday, I get there I was told there were 4 other people ahead of me, all scheduled for 8:00am. I was told thAt there would be an 1 1/2 hr wait time and they would call when the car was ready. I waited for a phone call for 2/1/2 hrs, when I decided to walk to pep boys. I was told that they hadn't started my car and it would be a few more minutes, so again I waited. I noticed that my car was in a different place from were I dropped it off, so I went up to the front desk to double check if my car was ready. The guy was completely rude carried on a conversation w/ his coworker, never acknowledging my presence. Only to find out my car was ready for quite sometime but the mechanic forgot to bring back the paperwork and keys. So 3 hrs wasted for an oil change only to be treated like garbage. read more

I really liked coming here! The team and manger were super helpful. I had a tough question and needed price estimates and Ms. Yadshira Rivera the manager was so nice and she was so helpful. She was patient and really knew what she was talking about! Loved it! read more

This place is horrible if u have 5 hrs to waste this is the place. Even the most simplest job they take hrs to do...never again 2xs is enough to learn from. Two hrs to tell me my tire sensor is cracked. And didn't replace it yet or even take the dam tire off the car. There's more but too annoyed at this point. New management please at this location is needed immediately. read more

First off I want to say the only enlightenment throughout that whole experience was talking to Johnathan. However what was frustrating was that as we showed up to the store and we were told that we would have to pay $271 to fix the alternator belt. As time goes by the mechanic catches the attitude swearing his way of inspecting the car is just putting a flashlight around the vehicle which they charged us $23. As more time goes by and Jonathan told us that we would have to pay $271 including the inspection and a new belt and the warrantee which I agreed with. About five minutes later I go to catch some air he says that his manager advised that we did not fix the belt unless we ordered another part that goes with the belt which he could've told me before I agreed paying $271 so now we were sitting there for about 45 minutes to an hour waiting for the car to get fixed but had no plans on fixing it because he tried to overly charge us $700 for two parts. My thing was he was a nice guy but why couldn't he have told me that in the first place now we're stuck in New Jersey trying to figure out how to make our way back to New York thanks Pep Boys read more

I went there for an oil change, two weeks later I had to return because the filter was leaking. They had to replace the filter housing because they dented it when I brought it there TWO weeks prior. No manager was present, they replaced the housing and when the manager returned she did not speak to me or address their mistake. POOR MANAGEMENT AND SERVICE! read more

Had Ricky as my rep. Had to say, I was awed by the service. I bought two sets of headlights, one of which I opened and I thought it wasn't able to be returned but Ricky offered to give me store credit so my money wouldn't go to waste. Been to plenty of other Pep Boys but never got service like I did at this location. Awesome job guys! read more

Don't ever go here unless you want your car broken worse than you brought it in. Do not believe a single good review on here. AVOID THIS PLACE LIKE THE PLAGUE OR THEY WILL BREAK YOUR CAR TO GENERATE MORE BUSINESS!!! I went in because a belt was installed improperly by another mechanic I went to a few months earlier and had snapped. When I originally dropped off my car, everything worked. I was the only owner and had barely put 30k on it. I was informed by one of the mechanics that my rear tires needed to be replaced, which I already knew so I agreed to the repairs as well as an oil change and replacement of the fan belt. The mechanic called me several hours later explaining that the pulleys were causing damage to the belt and needed to be fixed costing me an additional 100 dollars over the 600 I was quoted for the other work. I agreed. The following day when I went to pick up my car I noticed my car was handling funny AND my tire pressure light was on. it wasn't till I got home that I noticed BOTH TIRES THAT WERE REPLACED WERE FLAT!! So I drove the car back and had them fix it again...I waited for 2 hours until a mechanic got back to me telling me that the valve stem in my tire was damaged and could be fixed for another hundred dollars! THE SAME SENSORS THAT WORKED WHEN I DROPPED MY CAR OFF! I STILL didn't realize what was going on so I asked them to replace the valve stem with a basic one without the sensor until I could afford to get the appropriate part. I waited another 2 hours for the repairs... When I returned to my car MY POWER STEERING DIDN'T WORK!!! I asked to speak to a manager and was told by the mechanic there was none on duty. It wasn't until I was transferred back to the store by customer service that I was finally able to speak to a parts manager that had NO clue what was going on in their shop! So I'm now waiting for a call back from their district director while these mechanics are possibly trashing my car more because they're mad that I called corporate. Which by the way has not refunded me a single cent at this point. I hope no one ever has to go through the terrible ordeal I've been through with this company and I urge anyone that might possibly consider going here to get repairs done to please do yourself a favor and go somewhere else. Judging by the previous comments and what I've been through this place clearly needs new staff and management that actually takes pride in the work they do. I should've listened to the other reviewers... read more

I went there for an oil change; made an appointment for 1pm. Waited till 122pm for them to get my car. Mgr. promised that a "free tire rotation" was included with it. I watched the tech, he never went anywhere near my tires. Then AFTER I said "email me my receipt" the desk manager made me wait, while he answered phone inquiries, for my printed copy. I finally got my car back at 230pm, 1 hour and 8 mins for a most unpleasant experience. Sorry pep boys but your managers have an idgaf attitude. I won't EVER be going back there. ugh. read more

My brakes went on the Garden State while I was driving home to VA from MA. Pretty terrifying.The very nice AAA driver towed me to Pep Boys in Roselle where the very kind and efficient manager, Mr. Nunez, and the very thorough mechanic, Mr. Brown, provided excellent service. Mr. Nunez went over the list of work that needed to be done, explaining each procedure. It was very involved (including fabricating brake lines...my car is 14 years old!), so I had to stay in the area for the night. Mr. Nunez helped me get a cab to take me to a motel in a safe neighborhood. When I got home, my husband reviewed the service invoice, and thought the cost was quite reasonable for all the work that was done, and said it looked like Mr. Brown "did a helluva good job." Thank you! Barb Norris read more