I scheduled an oil change at 9:00 am at the Lawrencevilke, NJ, Pep Boys, arrived on time, was told it would take about 1 hour 45 minutes because there were 6 other customers ahead of me. I asked why they booked so many oil changes at the same time and was told that, without appointments, the wait would be a lot longer and that their new "system" allowed it. The new "system" also was given as the reason they advertise, but do not have, high-mileage synthetic oil. Did you ever see the "Seinfeld" episode about the car rental reservation when the agency did not have a car reserved for Jerry? Welcome to the new Pep Boys, back to the old Jiffy Lube. Also, they won't look at your coupon until check-out, then they might tell you it doesn't apply. read more

I've been here three times in the past week getting a car fixed up, and each time the staff has been amazing. As a college kid with little to no experience around cars, I felt like a valued customer. I also felt like the turn around time on repairs and the prices were very reasonable. In particular, Matt and Andre are super stand-up dudes who went above and beyond to help me. 5 minutes after bringing the car back from the shop, someone backed their car into mine. Andre and another mechanic were kind enough to take time out of THEIR day to get my car in for a complimentary mechanical inspection the next day to help with the insurance hassle. 10/10, I will be back! read more

Visited Sunday 3/22. my tire stem was clogged, tire wouldn't Llow any air in or out. Took the tire to Pep Boys and "Raj" helped me. He first swapped out the stem valve but that didn't work so he cut out the old stem and installed a new one and reinstalled theTPMS sensor and reset the tire. Whole thing took less than 5 mins. Raj refused to charge me. Raj is a good dude who did a good deed for a guy he never met before. Raj created goodwill and a return customer. Raj is a real credit to Pep Boys. read more

They helped me on short notice after I found a nail in my tire, patched it, and gave me a great deal. Done in under 2 hours.

SCAM! DO NOT GIVE THEM YOUR MONEY! I made an appointment here since they were advertising a free AC diagnosis, and upon arriving at the shop was informed that in order to truly detect the problem, I need to pay $62 for them to put Freon in the car and test things out. They told me I had 2 leaks and provided a long list of items that need to be replaced. They quoted me roughly $1,000. I brought it to my usual shop for a second opinion and they found absolutely nothing wrong with the AC system. No leaks & no parts that need to be replaced. And there wasn't an ounce of Freon in there - so essentially I paid for nothing. Turns out all I needed was more Freon. I am floored and happy I didn't spend anymore than the $62 I was already scammed out of. read more

"Come in the wait will be a hour" I was told. 3.5 hours later they hadn't changed the tire on my car and it wasn't even pulled around to the back. Only come here if you break down in the vicinity and there are no other options. They over promise and under deliver. They should turn people away like a respectable facility but no they are greedy, understaffed allegedly, and unorganized. Buyer beware. So angry I missed work and everything coming to this place thinking I was getting a good deal. The bad part is I've experienced an okay service here in the past. This time was really awful. read more

On February 19 2024 I took my car as always to Pep boy location in Lawrenceville, NJ for an oil change. I have gone to this location for years.  I received a phone call from them stating that the oil pan is damaged and they were going to fix it by using longer screws, and that it will last me till my next oil change.  This week, week of April 29th, my car began leaking oil. I took my car to my local mechanic as he is more reasonably priced than your company.  When I went to pick up the car, he informed me of 2 things :  1) Longer screws were never used, instead silicone was used, which caused my car to start leaking oil as it did not hold . I had to pay $415 dollars for an issue caused by YOUR COMPANY. It should have been fixed the right way to begin with, and not with silicone.  2) Someone, an associate of YOUR cooperation, had drawn a Penis with blue silicone on the oil pan. PLEASE SEE ATTACHED PICTURE. - this cannot be denied, as the blue silicone is the same silicone that was used to " fix" the oil pan From february 19, I have not taken my car to any other servicing till yesterday. If I had, I would have been made aware of the drawing a lot sooner.  It is an absolute shame and disgrace that Pep boys, whom I have used loyally despite other people talking badly about Pep boys , has treated a loyal customer this way.  I am absolutely appalled at the entire situation never ever using their service again . read more

We were on our way from Vermont to North Carolina and our oil pressure warning light came on telling us to stop the engine and repair. Luckily, we had gotten off the highway and at 5:00 we're able to find an open car service station on a Saturday before the Labor Day and it was Pep Boys in Princeton, NJ. They told us that if we could get there by 6:30, that they would take a look and make sure we could continue our trip. They first found a large mouse nest under the manifold cover and removed that. They then determined that our oil pan area was dry and not leaking oil and reset our oil pressure sensor. All for no charge, telling us to pay it forward. Best customer service ever received and they saved our vacation. Thank you Raj and crew. read more

If you're not going to honor appointment times (within reason) why perpetuate the fiction that the Pep Boys app or online scheduler has any bearing on reality. Across the chain an 8:30am "appointment" apparently means "we'll get to it sometime today and we don't really care if you're waiting or not." This national chain has long ago spit the bit on actually caring about customer service hoping that sheer volume will cover a multitude of sins. Please take a number because at Pep Boys you are one. Never again. read more

I had a very good experience with them. The staff were responsive and pleasant. I would happily return when I need service in the future.

Had great experience here. The service was great. They made time to help us while passing through. Highly recommend this group

Curt, almost rude desk clerk. Rest room Filthy, probably not cleaned in years. I dread what may happen to my truck. FIND SOMEPLACE ELSE FOR SERVICE! read more

Waited 10 minutes at front desk to give them car keys after making an appointment. 1 of 2 service people was on phone talking about peoples raises and work schedule. After 10 minutes left and cancelled appointment. Will not use again.​ read more

Worst service. I would not give any stars if that was an option. Will never go there for any service. Told wait time for brake service 1 to 1.5 hours. Ended up staying 5 hours. Very, very inefficient. Pathetic customer service: read more

Basically Pep Boys corporate needs to rehaul this store. They've stopped selling parts, so 80% of the store is empty; there are just the service bays in the back and a truly miserable waiting area inside. No AC, chairs with fabric torn and hanging down, no restrooms, water fountain covered in a garbage bag. You can make an appointment but they're wildly understaffed and I was told my repair - literally replacing two headlight bulbs - would take around three hours. I was told the headlight tech would be in the next day but it would probably be an equally long wait. I bailed and went to Jiffy Lube in Lawrence the next day. Out in half an hour and a nice waiting area. If PB wants to keep this store open it needs to remodel the whole store and hire techs. It needs to have enough staff to turn around appointments in reasonable times, and it needs to have basic amenities like climate control and restrooms and water. Otherwise tear it down and make it parking for the Wawa coming in next door. read more

Wife took her 2018 Tiguan here for an oil change as our family's mechanic was fully booked. During the check in here, my wife wasn't sure about the year of her car and other details. She wanted to wait and was told it would be 2 hours. 3 hours and $110 later, her car was ready. The day after this service, my wife noticed that her car would occasionally lose power when she was driving it. At one point the car completely stalled on the NJ turnpike and my wife was almost rear ended with our kids inside. We took the car to our regular mechanic. His diagnosis was the following- The fuel-injection harness had been partially disconnected. He said that this was unusual and suspected that the mechanic at Pep Boys must have done that either by being careless or intentionally, hoping my wife would need to return for the much more expensive service. As the fuel injection harness would not need to be touched during a routine oil change, we believe that this was malicious. After the harness was repaired- Our routine oil change at Pep Boys, cost us over $700. We have no trust in this establishment. Obviously we will never return here. read more

Do not come here if you can avoid it. We bought a new tire here because we had a flat and no spare. This new tire would become the spare. It was a rainy night, we were at the mall and we had a flat tire. Our spare tire was also flat, so we rented a car from Enterprise, because they pick us up, and then we took the tire to the closes tire place to where our car was, it happened to be this Pep Boys store. We left the wheel there and would pick it up the next day or so because it was late and the next day we were going out of town. The Pep Boys removed the old flat tire from the wheel (rim) and replaced it with a brand new one we bought from them, we thought it was a good deal at a little less than one hundred dollars. We were out of town in our rented car and came back two days later at which time we picked up the new wheel. We drove to the mall where our car was and I replaced the wheel. As I drove my car, my wife drove the rented car. I noticed that my car was making a strange sound but thought nothing of it. The next day my wife drove our car and was totally freaked by the sound so we went back to the Pep Boys where we were told, and I'm paraphrasing here, "that's normal. Whenever you get a new tire it will make a sound for a day or so but it will disappear". Well we drove the car for a week, me having to listen to my wife's concern about the sound. Finally we took the car back to the Pep boys and told them that the noise was not going away. We were then told to bring the car in the next day (today) at 8:00 am. After we dropped our daughter off at school, my wife and I were on our way to the Pep Boys. En-route there I decided to see what kind of reviews were written about this Pep Boys store and found that it had 6 (six) reviews all of which were negative. So, needless to say we bypassed the Pep Boys and took our car to Mieneke were the situation was assessed. Had we listened to the advice of the Pep Boys and continued driving our car until the noise disappeared we could have had a fatality. The wheel rotor protective shield was slicing into the wheel (rim) and had we not remedied it when we did it could have been bad. Pep boys did not even bother to look at our car to determine what the noise was. They told us to keep driving it, potentially putting our lives at risk. All they had to do was look at the car, it would have been an additional job for them and we would have been at ease. NEVER GOING TO PEP BOYS EVER AGAIN. I read more

Pep Boys - PepBoys at Brunswick Pike in Princeton NJ Provided us bad advice. - Auto Repair Near Me - Princeton, New Jersey

We had been visiting my parents for the weekend of 4/5 and unfortunately got a flat tire on Saturday night 4/6. Needing to head back home the following afternoon, I took my car to this Pep Boys to get that tire as well as all of the other ones replaced. We worked with Greg and the service desk, and he helped get the tires change promptly, so we wouldn't have to alter our plans. I was very impressed with the service at this location and would strongly recommend it to others. read more

I was definitely cheated. Went for headlight change, was charged for halogen bulb instead of regular h7. Took them 5 min, but was charged for service. Charged for a part that was never used. Receipt attached. read more

Pep Boys - Auto Repair Near Me - Princeton, New Jersey

DO NOT GO HERE I had spotty experiences here from the first time I've been here but I would take the risk depending on what I needed..but THIS TIME..wow Went to get my brakes checked. They changed my pads but they tell me I needed new control arm bushings at $300 a pop..I needed 3 according to them. Searched online and found the part for $35 apiece. Went to my local guy to do the work and he said there's nothing wrong with them. He warned me that when business gets slow, some shops resort to ripping people off. I don't post bad reviews lightly. I know people's livelihoods are at stake but dishonesty trumps sympathy. read more

Don't bother coming here. You make an appointment and they tell you 3 hours for an oil change. What's the point of making an appointment. STAY AWAY! Find a more reliable shop. read more

I stooped in today because my oil Light came. I was greeted by Sam the service manager and I told her my issue. Without an appointment she took care of me and told me to go see DAve. Dave told me what oil to Buy and I came back and he made sure I had the right amount of oil. I was in and out in 10 minutes. This is an example of excellent customer service experience. Hopefully management reads this and gives positive feedback to Sam and Dave. Thanks for taking care of my car issue today. A satisfied customer for read more

I made an appointment and they took me right away and was done in a 1/2 hour. Friendly & fast service. This gives them the 2 stars. Getting an oil change is. routine and I'm always looking for the best price. I had a $20 off coupon. I have a 2015 Chevy sonic very small car; still with the $20 off coupon still cost me $63.69. My dealership would've charge me less. STS did it cheaper without a coupon. Needless to say unless there is nowhere else to go I won't be back. read more

They will rip you off blind. A $5 radiator petcock replacement turns into a $2200 job. They lied and are absolutely not trustworthy. Stay away from this place. read more

Made an appointment online for tire change. I arrive on time and they take the car in. Hour later they tell me we have only one tire and you have to wait few hours till the other one arrive. Bad customer service What do you expect from a place like that? Such a waste of my time. read more

This Pep Boys does not honor appointments. Waited over a hour and a half for an Oil change which takes less than 30 minutes. Was told to wait another hour and half when ask when my car was going to be finished. Do you not waste your time here. Horrible experience!!!! read more

Update- tires made it to the shop; appointment/promised finish time was spot on. And I appreciate the no charge for the oil change, to offset the online order issue. Moving them up a star for the follow-up, and yes- will consider give them another shot in the future. read more

03/22 - I've taken my cars to this PepBoys for years and have always been very satisfied. Most currently, Brittany and now Tim are great Service Managers - they provide good information, timely feedback and very professional service. Nicolae recently did an oil change on my car and also changed the alternator belt (which needed changing). Great value, trusted service and highly recommended - that says a lot! Thank you for your keeping my family's cars safe and my family protected! read more

Little surprised with the ratings on here. Because I had probably the best service I've had ever at a repair shop/Service center right here. Making an appointment was very easy online. And almost immediately the service manager (forgot his name) called me to let me know "Hey I know your appointment is 1pm but we're little backed up, so might take longer than expected." Most places don't even do that, let alone even tell you they're backed up. The places I've gone to (authorized dealership etc.) usually just assume you know it's gonna be a long wait. I arrive 15 minutes before my appointment and was greeted right at the service desk. Check in was easy and literally took maybe 3 minutes tops. He said "we'll text when it's ready". It was a rough estimate of 90 minutes. I step out next door to eat something at a restaurant, and 30 minutes later my car is ready! Now I know there's a lot that attributes to this, like people not showing up for appointments but it was nice to get that notice. When I come back, it was the same A+ Service, this time by the service manager himself. He checked me out, made sure everything was good to go, and I was on my way! Seriously the best oil change experience I've had ever, and this car has 234,000+ miles on it, so I've had a lot of oil changes on this baby! I read some of the poor reviews. A lot of them were based off pricing? That shouldn't reflect in the yelp rating. Because you should know the price before you agree to them servicing your vehicle. So that's on you!! Again, thanks for the great service on my car. Especially the service manager. Sorry I didn't catch your name! read more

Terrible customer service. Their service staff (Samantha) blamed me for not returning their call in time and my repair was delayed. Only to ask if I wanted my air filter replaced. They called me the second day they had my car, not the first. Should not take 2 business days for an oil change and tire rotation. Never coming back. read more

Brought my car in for new tires, alignment, and oil change. I was sent home with a car with two bleeding back brakes that could have stopped working at any time and killed me. The fluids were not checked, let alone changed, the alignment was never performed, and the over $1000 in extra work, including all brakes, that they called and authorized was performed defectively. I went back in and talked to Shawn, the manager, who did set up and pay for a checkup at my Toyota dealer. It was only there I found out that the brake lines in the back were cross threaded and the car was too dangerous too drive. Shawn did end up refunding the money for all the work that was done other than the tires. I still can't give them more than one star as they sent me out with a car that could have killed me, with services that were either not performed or performed defectively and dangerously. It was lucky I realized what was going on and pushed the issue. Avoid at all costs. read more

I don't know why I didn't listen to the reviews. I went here on my lunch break to get a simple oil change. I asked how long because I had meetings I needed to get back for. He said within an hour so I though that was fair. I walked next door to the Princetonian Diner to get a bite to eat while I was waiting in order to make the best use of my time. I had a salad and a drink and when I came out of lunch, my car hadn't even moved from where i had parked it. This was an hour and a half ordeal. I will not be giving them my business again if I can help it. The PepBoys in Jersey City near where I live is MUCH better. They just close too early during the week so I had to go here. read more

I was very happy with their commitment to take care of my car. My service rep was Jen, little lady with big nails, and my mechanics were Tom and Adam. I came in for tire pricing, Jen was very professional and gave me options and explained the difference between tire and warrenties. I came in close to closing and was going to come back for the install. Unfortunately my tire popped when I left and had to turn around. I though I would've had to stick to my spare till the next day, but boy was I wrong. That little lady had the place running like a nascar shop. Everything was quick, accurate, and professional. The mechanics were friendly(rare) and stayed after after closing to make sure all my tires were installed and made sure my car was completely safe to take home. They didnt have to help, it would've been socially acceptable for them to tell me they didnt have time and send me on my way but Jenn, Adam, and Tom worked well as a team and were committed to providing a great customer experience. At the end, they did a great job and that convinced me to become a loyal customer. I highly recommend giving this place a shot, seems they learned a lot from past reviews, great place. read more

Dropped off my car here recently for an oil change and tire rotation, and specifically told them that my front right tire was leaking air. I bought these tires from Pep Boys so I expected them to thoroughly check for and fix the cause of the leak. When the service was done, my receipt noted that the tire rotation was completed and they said nothing about any leak. Two days later, the same front right tire is still leaking air and noticeably becoming flat (no other tires are leaking). I'd bet any amount of money that they never checked/rotated my tires. My advice is to stay at the store and watch these guys work on your car. Otherwise, you'll pay for services that were never done. read more

I can not talk to the service department side of things but I had no problems buying stuff here and their prices are semi-decent depending on what you are looking for. Use the store. Based on other people's reviews, stay away from the service. read more

I bought 4 tires from Amazon and delivered to Pep Boys at Princeton for installation. The wheels were damaged during installation. The attached pictures show some of the scratches. read more

Pep Boys - damaged rim - Auto Repair Near Me - Princeton, New Jersey

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Waste of time and space. Listening to people having to pay $90 diagnostic fee that won't go toward repair. Low Tire Pressure light came on. Just wanted to patch the tire. Was willing to wait. Told me they wouldn't be able to get to it till tomorrow. Even the dealer will put diagnostic fee toward repair. Waste of your hard earned money & time. read more

Negative experience here - custom service rep was cold and unhelpful, gave me information about my car that I knew was incorrect in an attempt to upsell. Will not be returning to this store, and I advise you do not either. read more

Advertised expired rebate, corporate gave me the run-around and wouldn't honor rebate. Full story: I purchased a pair of window wiper blades from this Pep Boys store. Large sign advertised $5 rebate if you bought a pair. Tried to get rebate using online form but my information wasn't found. Turns out the rebate was long expired although there was no date on sign in store. Pep Boys rebate center "couldn't" help me but said to talk to customer service; talked to customer service and they wouldn't help me and said to talk to the rebate people! read more

PEP GIRL IS AWESOME I bought 4 sweet Michelin tires. Pep Girl is the tire manager of this Pep boys. Pep Girl was awesome. She ordered the tires. Got them the next day during Corona madness. Not an easy task. Gave me a 100% accurate estimate no BS. No weaseling. Very direct and accurate. Then car wheels balanced. Tires installed right. Nice price for primo tires Such a nice ride now. Just a great job all around. read more