I'm not a car guy but I also know enough to not get taken for a scam. I've gotten oil changes to hard repairs done at this Pep Boys. They've never tried to upsell me. They never tried to add on random "upgrades". They never overcharged me. They've been pretty straight and honest overall. That's al I can ask for. Good place. read more

Decent location if you are in a pinch. However, they don't mind overcharging you or trying to fake upsell you to get more profit. You could get better service elsewhere. read more

I will not be going anywhere else for my automotive needs going forward. Moved to the area in the last 9 months and I am nothing but impressed. Efficient with superior customer service read more

On April 28, 2025, I had my alternator replaced at this Pep Boys location. Today, I discovered a large coolant leak under the hood--coolant splattered throughout the engine compartment. This issue did not exist prior to service, and Pep Boys was the last to work under the hood. When I called to report the problem, I was met not with concern, but with mocking tones, vague answers, and a clear undertone of dismissiveness from the store manager. He refused to provide his full name and made me feel as though my concerns were being treated as a nuisance rather than valid feedback from a paying customer. We plan to bring the vehicle back on Friday to have it properly evaluated--hopefully without any hostility or retaliation. I'm posting this so others are aware of the service culture at this location and in hopes that Pep Boys corporate addresses the behavior and service quality accordingly. read more

I spent $1517.47 to repair my car. After the repair, the car had more and more problems. When I asked them about it, they said I could drive it safely. But when I went to them again to tell them about the car problem, they said the mechanic was not there and would come next Tuesday to check it for free. When the time came, I went there today and they said it was none of their business. This is a liar and I don't recommend you go there to repair it. read more

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Do not come here!!!! They are rude and disrespectful. They don't care to fix their mistakes and hang up the phone on you when you bring it to their attention. read more

Update just a few days later. After leaving and driving around for a while, I realized the tire pressure was low. As part of their service, they were supposed to check and adjust as needed. Then the washer fluid light came on? They didn't check that out either. Terrible service that has me questioning if they did anything they said. I went back and they were great about adding air to the tires and filling the washer fluid, but I shouldn't have to check everything out for something so simple. After filling out the survey on the receipt, I received a call from the manager apologizing. He went above and beyond to make the situation right and I appreciated his thoughts on it not being what Pep Boys is all about. I'll return for my next oil change and will see how it goes again. Everyone deserves another chance. read more

Beware!!! This place is trying to scam you before Christmas. Had a nail in our tire. Took it to them to fix the flat. While I was there I asked to get an oil change since we were planning on it anyways. Within 30 minutes of drop off William S is calling my phone back to back to tell me that my whole oil system needed to be replace because of a crack and leak in the intake gasket. Oil was apparently everywhere and mixing with coolant. My car wouldn't make it much further and they can't do the oil change until I paid the $1350 to get the whole system replaced (not including the original work I brought it in for). I asked for a picture since I was at work and he said they would have to take apart the whole engine to get that picture. Upset, I told him we did not see any oil on the driveway we park every night and nothing on the dash. That I'm not spending $1350 right before Christmas on an issue like this without getting a second opinion. After I told him to fix the flat and I'll pick up the car as is, William turned and became very short with me. After they fixed the tire he called me 3 separate times to "come get your car, be here before 530" when I confirmed the first time I'll be up after work. When I came in, William S was on one register but I was being helped by his coworker. They had issues pulling up my invoice, then he whispered to William pointing at my screen. William whispered back and then they threw out the first invoice they printed. I paid my bill for the flat and they never not once mentioned this catastrophic oil issue. Got home, checked under the hood and nothing seemed out of place. Took it to get an oil change the next day at a different shop and never mentioned what pep boys saw and they changed it no problem. Never mentioned any leak, crack or oil where it wasn't supposed to be. STAY AWARE FROM THESE SCAM ARTIST, THEIR BEHAVIOR IS WHY MOST PEOPLE DONT TRUST SHOPS. read more

Pep Boys - declined service from getting a flat tire fixed - Auto Repair Near Me - Orlando, Florida

I came here the other day because I needed to get one tire replaced and ended up with two new ones. The guy behind the counter checked my car and came back with his recommendations. I appreciated his honesty about just the front tires needing to be replaced because the back ones were fine. I came on a Sunday morning thinking it would be an in and out thing, but turns out that wasn't the case. I was told it would take 2-3 hours before it was done and I was there with my boyfriend and daughter. With nothing else to do, we grabbed lunch 2 blocks over, stopped by the grocery store and came back. They do have a waiting area with a TV and they have free coffee. That's where we spent the last hour before the car was done. Yes, I ended up spending more than l originally expected, but the service and quality was good. My only issue was how long it took to get it fixed, but I also didn't have an appointment. Perhaps that would have cut down the wait. read more

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Beware. This place is awful. I showed up twice, two separate days and was told my technician was sick and I'd need to reschedule. Then this last time I got my car back and it was making an awful sound. Ended up taking it to the dealership and getting the issue fixed. read more

If I could give them 0 stars I would. I came in to get my battery replaced, which on their website showed the installation as $14.99 and I figured I'd probably have to pay maybe $200-250 for the battery (like my previous hyundai of a similar model). I am fully in the belief that they saw a young woman who didn't know much about cars and tried to get every penny they could out of me. First red flag was that I had a coupon for a free oil change if I made an appointment. He told me that it wasn't valid because I needed synthetic oil so he would only take $30 off the oil change. (The coupon did not state anything about synthetic oil not being included in the promotion in the fine print and he himself admitted that it doesn't say that.) Second Red flag was when he told me that replacing the battery for my Hyundai Accent was going to cost $500. (I previously had an elantra and the battery for that was bout $250) It seemed strange but I figured maybe it's more expensive because inflation and whatnot and I was just like okay I guess. I posted on my social media crying about how much money I was about to spend and the OVERWHELMING response from people with all different types of cars saying that it sounded like way too much money and that I should get a second opinion. I called Pep Boys back and told them this and the guy told me "well we have to special order the batter because we don't have it in stock so that's why it's so expensive". I asked him if he has to special order it does that mean I'll have to pick the car up in a couple days. He told me that they could just order it from their local supplier and it would be there in an hour or so. I told him to hold off on the battery and just do the oil change because if i could find it cheaper somewhere else I'd prefer to do that. He verbally agreed on a recorded line that he would wait. So I called my dad and he said the guy is definitely trying to get as much money out of me as possible. My dad drives a huge GMC truck and he said even his battery wasn't that expensive. I got a call back from Pep Boys as I was on the phone with my dad and the rep told me they had already installed the battery....which he had just told me would take at least an hour to arrive. I pointed this out because at this point it had only been about 20-30mins since I left the place and barely 5 mins since I called him at first when, according to him, it wasn't in stock. It didn't make sense to me that their special order would arrive so fast. He said that it arrived very quickly and his guys had already done the work. Now I'm SURE I can't trust him and he has lied to me about most of what he said previously. In my opinion he was telling me they already did the work because he thought that I would just cave and pay the $500 with the work already done. (My dad found the battery for $250 on autozone & asked a mechanic who said he'd install it for $15) He repeated the reason was because they had to order it plus labor fees (which remember the website had said it was $14.99 for installation). I told him that & he was stumbling over his excuses so much that I couldn't understand what he was saying but essentially the $14.99 pricing was incorrect according to him. It all seemed VERY shady so I told him to pull the battery out & put the old one back in and I would pay for the oil change ONLY. He was VERY clearly upset when I said this and immediately became short with me on the phone but agreed. When I came to pick it up, he had charged me $88 (which remember I was supposed to get $30 off even with his made up rule about synthetic oil) for the oil change and some "shop fees" but at that point I didn't want to argue anymore and he was being very huffy/irritated while I was standing waiting for him to ring me up so I just paid it. He was definitely banking on the fact that I didn't know anything and wasn't expecting me to have someone to call to ask advice. Do your research before going to this location and ladies if you have a male friend, father, brother, etc you can bring, do it. read more

Pep Boys - Auto Repair Near Me - Orlando, Florida

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i went here to get an oil change and got a call that they CRASHED my car when I went to go see it they told me that I had a nail in my are and tried to change the story. So I asked them about the crash and they kept changing the story about how it happened I asked for the footage and they said no , they said they would give me their papers in 1to 2 days but ended up with taking weeks I would not recommend coming here for anything unless you want a crashed car read more

I stopped in to check prices on new tires for Jeep Wrangler. The guys were super nice and very helpful in deciding which tires to purchase and gave us a couple discounts. Very nice and friendly people here! I will definitely go back for future help with my jeep. read more

3 issues.. I went in with a print out of my check engine code meanings. they brought the mechanic in and I tried to show it to him and he looked away as if they can't accept what a code means.. I needed an o2 sensor and based on their $120 diagnosis.. turns out unneeded an o2 sensor.. they tried to reset the code and blow compressed air over my current sensor and charge me the $120 diagnostic.., then.. at a price of $120 per o2 sensor. they gave me a price of $2400 to replace 3.. I only need 1... so that labor cost must be outrageous.. third.. I see and smell smoke all the time in my truck.. the people at autozone saw and smelled it immediately as well.. but I've taken my truck up 3 times for it and they just blow it off every time as there's no code and no sensor issues... but they always try to upsell me on shocks and struts for $4,000. considering I went elsewhere for another diagnostic and they didn't mention shocks or struts it must be a scam. the fact that they can't resolve my smoke issue but at the same time in addition they try to upsell me spark plugs and a tune up is discouraging.. I'm sure not spending $2,400 for a sensor if my truck still smokes.. in the end. I paid $120 for them to diagnose what the paper I brought in to them said.. and then they did nothing read more

Special ordered and prepaid for high performance tires for my 2021 Cadillac CT4-V at the Avalon Park - Pep Boys. When picking up my car after work was completed, my wheels were full of grease that required cleaning to be inspected. Unacceptable appearance considering when i dropped off the car they were spotless and scratch free. The agent said yeah, go clean them and let me know. My concern was accurate, I found all 4 rims with damage. The agent told me nothing could be done until a week later when his manager returns from vacation. He refused to give me the district manager name and phone number, claiming it was against company policy?! They damaged my vehicle and have provided no claim number, no documentation, and No resolution. I will never trust this business with my car again. Such a horrible experience and lack of care for customer satisfaction. read more

Pep Boys - Damage from putting on new tires. - Auto Repair Near Me - Orlando, Florida

I usually come here with my car troubles but I can only rate them 3/5. The main reason is for their efficiency. I brought my car in to get my tires changed and this took almost 2 days with very little communication unfortunately. The work they do is good but WAY to slow. I will give them the 3 stars though because the manager, once made aware of my situation, was phenomenal. He made sure he apologized for any and all of my inconveniences and gave me a few coupons for small things like oil changes, etc. read more

Man, these guys are MONEY HUNGRY! As a business owner and former mechanic, I understand that you have to keep the lights on. But it seems like they have a habit of turning down all job they don't deem worthy of their time OR you'll come in for one thing and leave paying a few hundred more for things you didn't even ask for.... This is my second experience with them and I can't be bothered anymore. I called this morning to get the price for a full synthetic oil change and tire rotation. Specifically asked if they had time to do it right now and quickly. She assured me that they were good to go and to "bring it on in". Less than 10 minutes later I get there, with the 25% off oil change coupon and now all of a sudden they're too busy. There was only one car pulled into their 4 or 5 bays. I saw 3 techs, only one working. Having completed hundreds of not thousands of oil changes in my day, this was literally a 10-15 min job tops! The only explanation is that I wasn't paying enough. And after reading several other reviews where ppl walked in for a patch and walked out with 4 tires, or walked in with one price and walked out with twice that... You can't help but wonder if there's a bigger scheme in play here. Shop around. Find a place who cares. read more

Performed deceptive upselling of maintenance that was not needed. Performed maintenance not recommended by Acura tens of thousands of miles before recommended. Just went in for oil change and check alignment. What should have been a bill about $150 ended up with a $700 maintenance bill. Left with significantly under inflated tires. Car entered Pep Boys at 35 psi left at 30 psi. They deflated the tires and recommended replacing the tires which had at least 10,000 miles left of good wear. Avoid this pep boys store!!! read more

As my boyfriend was replacing my two headlights on my 2006 Hyundai Elantra when he noticed that my power steering belt was shredding. As we looked for locations to take my car, my boyfriend insisted on going to a Pep Boys. The first one we went to was short staffed (but nice and helped us find the telephone numbers to the other Pep Boys), so we ended up going to the Avalon Park Pep Boys after confirming that my car could be serviced the same day. At the Avalon Park Pep Boys, staff (I wish I remembered their names) were friendly and took us step by step as to what they needed to do to repair my car. As my boyfriend and I waited in the clean waiting room (with clean bathrooms), we were able to access free WiFi, watch TV on a large flatscreen and check on the work being done to my car through windows that peak into the garage. My car was ready in under two hours (and that included time for an oil change and replacing two of my headlights that my boyfriend decided to let Pep Boys change in addition to my power steering belt!). We were shown the work that was done to my car and welcomed to ask any questions or voice any concerns. My car drives like new and I'll be definitely returning to the Avalon Park Pep Boys for continued maintenance or when something else needs repairing (knock on wood!). read more

It's horrible, they keep cutting me off to respond I'm the phone , and they seems like lost when they talk to you! Just now one of them was talking to me then suddenly walked off ! Then he came back after 4 minutes wondering what I'm doing here ! What the hell !! read more

Do not recommend this shop due to inferior workmanship, lack of professionalism, and inflated costs. The "Master Technician" failed to fix my brakes, did not call me to pick it up, caused another problem unrelated to why I brought it in, left trash on the floorboard and a hair net in my cup holder. Of course it wasn't his problem and advised me to speak to the manager, who then defended the mechanics. They had no concern for providing any customer service, work ethics, or performing a job they solicit to provide. After taking my vehicle to another mechanic, the problem was quickly diagnosed and covered under my warrenty! Yet, Pep Boys in Avalon Park couldn't seem to pinpoint the issue after holding my car for over 9 hours! Don't waste your time; go to a professional mechanic! read more

Pep Boys - Hair net left in my cup holder. - Auto Repair Near Me - Orlando, Florida

Money hungry business! A regular oil change other places is 70$ for synthetic. I called in and they told me 89.99 plus tax and he added "with the coupon". I wonder how much is it without. So I just spent 30$ and did it myself. read more

LADIES PLEASE READ I wish I could give this place zero stars. I (a girl) called this location off Avalon and asked for a quote on changing a bolt on one of my tires. The man who answered the phone asked a couple questions to find out the year and make of my car. After a few minutes he told me the cost would be 230$. After thinking that was a ridiculous price I had my father call a different pep boys down the street. After they inspected my car, a new tire was needed as well. The quote was $195 for a new tire AND changing the bolt on my car. (35$ cheaper with a tire too!!!!!!)I will never give my business to the pep boys off Avalon ever again. Stay aware, they will try to scam you!! read more

Came here about 45 mins before closing to get a patch in one of my tires. After inspection, I was told that they wouldn't be able to patch it that I would need a new tire. The staff did a great job explains everything to me and finding me a great set of tires at a good price. I ended up getting all 4 of my tires replaced, something I probably should have done months ago. The team was able to get 4 new tires on my car before they closed. Thanks, guys! read more

Needed a battery for a 2018 Hundai SE. they told us battery was special order. But miraculously they had one. They wanted $500 to install this special battery. I declined and got this special order battery from Batteries * bulbs who had three in stock. Charged me $259. This isn't the first time this shop (Pep boys ) tried to rip us off. My mom went there for a tire replacement. 1 tire. I told her to go to Tire king when Pep boys tried to pull a fast one on her. Tire king did the job for 1/2 the price. STAY AWAY FROM THIS SHOP. read more

This week my family and I got unfortunate news to a family member passing away. Our family lives 7 hours away. I own a MKV Supra which I barely drive, mostly garage kept. With the way things happened for traveling to the funeral, I had no choice but to end up taking the Supra for the trip. Of course when it rains it pours. I found the tire pressure in my right rear tire to be at 20 PSI. I went around looking for immediate help and no shop was able to lift up my car to fix the tire. I called Pep Boys and Anthony answered. I explained to Anthony the situation and he told me to bring the car in to look. Anthony was honest on the phone and did not make any promises. When I got to Pep Boys, Anthony was able to help me out and fix the tire. Anthony is an example of customer service. Understood what's going on and was able to help me out. He knew how important what was going on was to me and did not want me to risk driving 7 hours with a nail in my tire. I know people are skeptical about automotive shops, but as long as they have employees like Anthony, you will be in good hands. read more

My sister Honda Accord needed new brakes. My father went in for an estimate and it came back at 1k and change. 1,000 dollars for new brakes just sounded a little off and we called a local mechanic that has a smaller place obviously and after new disk and brakes we checked out at 411.68$. I understand here that as a consumer your paying a tad more for a name brand and a nice new building but geez 60% more is plain crazy nuts! Pep boys your ripping off consumers during the toughest times this country has seen in a 100 years. Check your prices guys! They are way off read more

This place is probably the best car/tire place I have ever been to... ever! My tire blew out and I was quite a ways from my house. With no safe place to pull over and change the tire, I found this shop on the GPS and tried to "baby" the car to their shop. It was 3PM and I was told they were limited on staff so I'd have to drop it off and come back the next day. I really didn't have a way back home so I am scrambling to call people... and checking prices on Uber. Then, Will (service advisor) asked the tech if there was any way they could squeeze me in today. Not only did the tech (Tyler) agree to help, he did it right then and there... without hesitation. He displayed a genuine "service with a smile" attitude. I feel like everyone, especially these two, went above and beyond for me today and I am forever grateful their gracious assistance and amazing customer service! read more

We called at 8:00 AM, Saturday morning to get our pickup inspected. By 10:00 they called us to tell us the issues. By 3:00 PM we were driving it home. It is a 2000 Dodge. My husband said it drives like new again. Thanks to Will at Pep Boys I have a happy husband. We have been taking our vehicles here for several years now and we are so pleased with the service we receive and their pricing. They have saved us so much time and expense compared to the dealer. read more

I made an appointment for 9am for an oil change, on the phone they said it would only be 1 hour. Then when showed up for my appointment they told me it will take several hours since they are slammed with cars. I understand it gets busy but thats why i made an appointment for whenever they can fit me in. They could have at least gave me a call and let me know before me driving there. read more

Had to purchase 4 tires for my Ford SUV..,As a senior citizen was a bit nervous,,,, The Mgr Vega was very helpful, understanding & cooperative...with my budget....will gladly recommend them to my family and friends ..., read more

Great service, great staff. I bought tires at Tire Rack, as my car I'd 43 years old and the tire sizes only recently came back into production. I had them shipped to Pep Boys and no sooner than I was notified they had been delivered, I got a call from the Service Tech to come in and have them mounted. I went in the next day, and even though I thought the 4 wheel alignment wouldn't be necessary, they checked it for free and the alignment was fine. The tires look and run great, Pirelli P6000s. And, my car was ready at the promised time! I'll definitely give Pep Boys additional business, as my Honda is due for tires in a few months! read more

Wife had a tire problem and went to the location, paid the fee and had four new tires put on. They threw the spare tire in the trunk, leaving it there for me to properly put back. Called to speak to a manager, Will, who talked to me like he had better things to do. Explained the situation and his response was "do whatever you need to do my man". This along with employees previously hitting on my wife while she has been there and making cat calls, along with being treated extremely rudely in person with men who are unprofessional and act like they don't want to be there, I will never be back to this location. Corporate should come down to this location and explain what customer service is to the guys. read more

I came in today with a flat tire. The service I received was exceptional. Someone met me at my car when I pulled in and made sure I was taken care of immediately. They kept me updated on what was needed and answered all of my questions. I really appreciate the kindness and the customer service offered here. Thanks again guys! read more

I am pretty late with this but my car had a lot of issues with it. there was the battery, the starter, the lights in the dashboard, and the timing belt. Pepboys did a really amazing job taking their time and figuring out the problem and managed to get my car back to me in less than a week. the communication between the workers and me was amazing always kept me in the loop telling me everything that they learned or figured out. If you looking for people who are honest about their work and can get the job done in a shortest amount of time possible then Pepboys is honestly the way to go. read more

Thank you to Ms. Gloria today for helping me out with a great deal on 4 Brand New tires!!! I am sooooo grateful for everything she did for me today. Her customer service skills were excellent. read more

I went to multiple tire places to help me with a nail in my tire and this was the only place that could help me! They have the right tire in stock and gave me great deal. It was done also extremely fast!!!!!! Highly recommend going here. (The guy changing my tire was also very good looking which always helps :)) read more

Outstanding service! Went into Pep Boys today as my normal Jeep dealer has been backed up for weeks. Got my 20,000 mile check, air filter, oil change and tire rotation within an hour! Friendly staff and the manager Will was able to answer all of my questions regarding future maintenance in a very professional manner. read more

The only reason I am giving this store 3 stars is because they were able to get my tire patched on a very busy day. But the reason I will never go back is due to how they take advantage of customers. My girlfriend went in to get her tire patched and it cost her $20 while when I went to check out the price was $30. On top of that James tried to sell me on rear bearing hub replacement for $700 and once I said I couldn't afford that he tried to cut it down to $500, now this might seem like a great deal until you look up the price of the part they will be using only cost $70 a pop. This means he is saying labor and install charges will cost over $300. Needless to say I understand why the whole work crew was laughing when I left. They were laughing at how James thought he pulled a fast one on me. I will not be going back to these people. Acts friendly to take advantage of you be careful. read more

Bad experience, after spending almost $1500 to get fixed the AC. problem still there NOT COLD AC. Brought it back to them now they are telling me to take it to the dealership. Almost $1500 Dollars thrown to the garbage. read more