Jose, Pep Boys manager reached out and rectified the situation. I was refunded the coupon amount. Pep Boys created a loyal customer. Thank you! read more

They charged to install battery they had to replace due to warranty. Who does that? Called it labor.

I do not recommend this place anymore. What happened to the great service they used to provide. Now, I went yesterday for an estimate and to get my warranty to pay for a service. Well, they said it was going to $1900 then went up to $2600 without insurance. Which is a scam. Then I call Casa Ford and they will do everything for under $1000. I am so disappointed in these people. No wonder the place was empty all day yesterday. I guess they are cheating people right in front of their face! Shame! Then Firestone also had a better price. About $700 less. read more

Tech Leonel V. is a liar Do not come here. If you're taking it back under warranty they leave make sure to service your car last or not at all. Would not recommend. I got an alignment 2 weeks ago as my vehicle was steering to the right. Waited 3 hours for the service to be completed. $183 out of pocket. I made an appointment and took it to them again as it continued to steer to the right as soon as I let go of the steering. Waited 3 & 1/3. Customers who arrived later than I left sooner than I did. I followed at around 3 hours and I was told there was another cat on the lift. I waited outside, saw the car that was on the lift leave. I got back inside and I was told my car was ready. I was confused because I never saw my car leave the same spot. I took it for a test drive and the same issue. I checked the report and it was blank. They never serviced. read more

I brought my car to pep boys for an oil leak, after $1600.00 and going back 3 times, I still have an oil leak. I do not like the way it was handled and I feel ripped off. I am going to go somewhere else as I no longer trust these people. I would like to give minus stars, But* read more

Do not take your car here. Very unprofessional. They will lie to you 100% of the way. I've had my car there for a week! They dont call, they'll leave you on hold, they are understaffed, and the lies. There word is not there bond. They give you rough estimates of everything and if one person dealt with you the other one pleads ignorance of what's going on. Keep in mind, there word means nothing. Get your prices set in stone cause something will be added. I was wondering why people were upset leaving this place. Now I know. Still waiting for my car. ​ read more

I've taken my car here a few times now and they have always treated me really well. I've never felt pressured or lied to and in today's world that can be hard to find. Today I brought my car in for a mysterious squeaking. The mechanic who worked on its name is Pedro and he quickly identified the smallest problem that most people would have ignored and solved the issue and most of all gave me peace of mind by educating me. read more

My car was misdiagnosed. Parts were replaced and when that didn't work they told me that I had internal engine problems. All that and they charged me over $400. Another shop said it's bad gas. We changed to Top Tier fuel and that fixed the problem. read more

I am an old lady. I drive a cute little mint-green Chevy Spark. Pulled into Pep Boys this morning to buy windshield wiper refills. Three or four months ago, I bought some at one of the other guys and they were reasonably priced and the young man at the counter came out to the parking lot and installed them in about 2 minutes. Happy transaction. Needed new ones. Tried Pep Boys today. Walk in. Empty store-early morning. I smile and ask for the correct wiper blade refills and for him to mount them. "Can't buy refills," counterman says, "haven't been available for about 12 years. And with that Chevy Spark, they have special connectors, you're gonna haveta get these for $34.99." "I can't afford those" (not even realizing that was per blade) "Well, I have some for $21.99...." "For the pair?" "Uh. that's each." Not a happy transaction. No transaction at all. "Other guys, I'm coming back" read more

Went in for an oil change and was told I needed a new serpentine belt and valve cover for my care. I took it to my mechanic, and he told me they were just trying to bilk money out of me. I didn't need either! What I did need was a new oil pressure sensor that they did not diagnose. I am certain that they thought could pull the wool over an old lady with an older car. That's what makes them even more stupid! read more

Went to get my brake pads replaced after looking at them myself and I was told I needed an entire new front end. They flat out lied to me, and then took 49 minutes to put my tires back on. They will never get another ounce of service from me. read more

Friendly and cooperative, but often inattentive and about as mechanically inclined as a box of nails. I was not treated badly... I just wasn't treated at all. The one silver lining to this fiasco was that Rose the receptionist, although exasperated and stretched thin by her situation and superiors, maintained a true professional's poise even in such stressful conditions, and had she been given proper resources and authority from her company, they might have made about 2000 dollars repairing my car as I was ready to spend that much but I did not feel that I could trust PepBoys to communicate well enough to make it worth the hassle and money spent. I will now just buy what I need from Autozone and do the work myself, as the reasoning behind letting a shop like PepBoys do this work was to save time and hassle for the cost of capital, but that was not viable it turned out. That said, hats off to Rose the Receptionist. They should make her store manager. They can just promote Jose to regional management where he can be more attentive to numbers than people as is his strength. Thank you again. SDGPD cies read more

They are the best!! Helped me out with a flat tire - patched me up and sent me on my way even on a Sunday morning. Thanks guys - will come back again whenever I'm in a pinch. read more

I'm simply fascinated by Pep Boys, I am not a big car girl but when I go into Pep Boys I enjoy looking at all the options they have of stuff I never knew I needed. I need to win "Pimp My Ride" so I can get all this cool stuff. I couldn't find a lickerish dispenser like the one in Wayne's World LOL 4 stars cuz they need more items in pink or glitter to be 5 starts in my book read more

Do not go to Pep Boys. If you go to have one thing checked, they will say you need much more work done than you actually do. They are over-priced and dishonest in their evaluations. What should one expect from a company owned by Carl Icahn? Simply put, they are bad news. read more

They didn't honor there lifetime warranty and just gave up on fixing the issue. Never going there again. I had to take vehicle to another shop to redo their work. read more

Did me a great favor by repositioning a brake light cable for a trailer hitch at no charge. Took me as a drop in and only had to wait for an Available lift. They routinely did all my regular service . On occasion I gave waited up to two hours after the scheduled start to an appointment. But it was worth the wait. read more

Passing through on a trip, had an issue with a tire, stopped in and was told that they did not have tire size in stock would have to wait a day to order one in. Only one place in las cruces had tires in stock read more

Stay away from these people if you're from out of state, stay FAR away if you're from out of state AND a female. I was moving from AZ to OH and took all of my stuff with me in my car. When we got to Las Cruces, my car overheated and my fans were not working. Got a tow to Pep Boys and they looked at it the afternoon of the next day. I was told my head gasket was blown among a radiator fan needing to be replaced. Since my car is a rare make and model, they needed to take universal parts and remachine them down to fit my car. Before the remachining, I was quoted $2,000. With the remachining included, I could be paying upwards of $3,000. None of that sat right with us, especially when my concerns about my radiator were ignored. The thing was rattling like hell and they said nothing about it! My fiance and I loaded up my car onto a UHaul trailer and drove the rest of the way to OH in the UHaul. Once in OH, we took it to a local mechanic my fiance's family has a good relationship with. They looked at my car all day, testing and retesting the head gasket, driving my car to see if it would overheat... and what do you know? My head gasket was fine. What wasn't fine was the radiator. I was quoted $563 to fix my car and I'd be getting it back within the next few days. These mechanics were so confused about why we told them the head gasket was blown! I try not to think of my sex being an issue, but my God was it proven here. Pep Boys sees my out-of-state license plate and see that I'm a female, and they throw a $3,000 quote at me for the wrong repairs. I'll never be going to any Pep Boys again. How dare you people try to take advantage of anyone vulnerable! Moral of the story is ALWAYS get a second opinion. read more

they were awesome. the time is all that kept them from 5 but they were short handed great job guys.

My car was getting inspected for ride sharing and they pointed out additional problems that needed repair. Jose took his time to explain and address the issue. My vehicle is now going to be ready for transportation services when needed. Glad I took it in for inspection or else I would've never known of the issue until it was too late. They even got it done the same day. Thanks guys. read more

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If I could not pick a star at all I would. I was moving from Ohio to New Mexico and we broke down in Oklahoma city we had to get a tow. We delivered to pep boys and was assured that they would take care of the problem. My air-conditioning unit needed a compressor for my car to run at all. I was aware of this before. They had it a day and we were back on the road. Two weeks later at out destination the air-conditioning was not working at all so I took my warranty to the local store to see if they could honor what I had already paid for. Made a appointment had to pay again and this last week I broke down again with issues stemming from the work these other shops didn't fix properly. I'm so mad I can not afford to pay more when I already have. DO NOT TAKE YOUR CAR THERE IF YOU ARE A WOMAN WITH OUT OF STATE PLATES read more

Been using this location about 4 years. Easy to set appointment on line. Courteous staff - some discounts; Have upgraded their waiting room for customers very nice ! read more

I made an appointment for oil change/tire change/checking the alignment. I showed up early and the lady at the front desk told me it would take 45 minutes. An hour and 15 minutes later I go back to the front to check how much longer. She tells me it will be another 45 minutes. I wait another 45 minutes and go back to ask about the car. The lady at the front desk has lost a customer's keys and I have to wait for her to hunt those down before she can help me. She says it is finally ready, but when I ask if they did the alignment check, which I requested when I booked the appointment and which should be done after replacing four tires, she replied no. One of the guys offered to do it then and said it would be another 30 minutes and I said I would wait. He came right back and said just kidding, there is another car getting aligned right now so it would be at least an hour. I voiced my frustration that she told me 45 minutes and it was really 2.5 hrs and they did not even do everything I asked for. Not one employee apologized for the inconvenience or offered to give a discount for their poor service. They said I could book an appointment for tomorrow to get the alignment checked but there is no way I will ever go back here. Absolutely do not recommend. read more

thank you so much for the staff that helped me out today. I really appreciated the help & quick service considering I didn't have an appointment. I went in thinking my tire was no good they fixed it & sent me on my way. I thought I gonna have to pay $300 for a new tire $13 dollars later I was so relieved & happy thank you guys so much! read more

If I could do 0 stars I would! I went and had by front breaks done and rotors resurfaced. The next day my car was still making that same grinding noise. I went back and they resurfaced them again and still to this day they are squeaking I had them done about a month ago. Also to top it off they "replaced" my driving belt and now my ac rattles every time it's turned on mind you it never did that before. Plus they charge you way more for their labor fee I paid $100 in parts and $350 in labor flat out ridiculous!Absolutely would NEVER recommend!!!! read more

I will give pep boys a 5 star rating . Thanks to Sergio and his awesome team . Not only are those guys friendly they are also not taking advantage of you . They checked on our daughters old Subaru car couple of times and didn't even charge us. They are honest and professional. Thank you we will be back . read more

For the past couple of years, we've used Pep Boys in Las Cruces NM for our auto service; simply due to our son worked there- but the other employees treated us great as well!! Our son left but we thought we would continue going to Pep Boys.. until today.. for the past 2 weekends; our only time off; we've been trying to get the oil in my husbands truck changed.. a tad over due... 2 times even though the bay is empty where they changed our oil before; it would be an hour to almost 2 hours before they could get to it.. Again today.. hmm.. if you need more help hire more help!! We left again today- drove to Jiffy Lube 25 minutes before they closed.. guess what.. they were happy we chose them; instantly we had 3 guys working on our truck.. before closing time they were done.. Kuddos Jiffy Lube- that's service.. Hey Pep Boys.. maybe they'll train your people!! read more

My Sister traveling through Las Cruces, NM, had car problems, she had experienced the problem earlier and wasn't able to get the problem worked on. She was able to get an engine analysis check on her car though, and the report said that the engine needed spark plugs and the coil worked on, but they were unable to work on her car being late in the afternoon. She nursed the car down the road and put herself up in a hotel in Las Cruces for the night. The next morning went to Pep Boys with the engine report she had done the previous day. Pep boys disregarded the engine analysis report she presented and proceeded to run their own engine analysis check. That said, they did exactly what was reported on the engine analysis she gave them, charging her for the engine analysis report they did, $125. Plus $575 to replace spark plugs and coil. Just like the first report advised them to do. This is a classic example, where a woman traveling by herself and has problems and is taken advantage of. I WOULD NOT RECOMMEND THIS SHOP. Bryan, brother of the Sister. read more

Had a full synthetic oil change on my car paid 80 bucks for that(which is outrageous) then come to find out they didnt even put a synthetic filter. Cheap aholes over there definitely would not recommend this place at all and for the price good lord if I could give this no stars i would read more

So usually, things turn out in the most craptastic manner when I go to an auto shop. But I can say that Joseph and Ignacio really went above and beyond to help me out when my car felt like the tires were about to fly off. Great customer service, no BS, no trying to go above my head because I'm a female. Straight up honest guys! Thank you!!! read more

I had the same experience with Pep Boys of Las Cruces, NM. My sister, niece and I were driving from Los Angeles , CA to Palm Beach Gardens, FL and needed a trustworthy repair shop. We read Teala's review and went to Pep Boys. She was spot on in her review! Shawn Davis, the manager, took excellent care of us! My car needed some minor tweaking (muffler dislodged under my car due to running over a dead animal on the highway) and Shawn completed all of this for us, FREE OF CHARGE! Needless to say, we were extremely appreciative of his generosity and expertise! He even agreed to talk to my older brother on the phone about my car! Thank you to Shawn and the staff of Pep Boys, Las Cruces!! Christine Lehman read more

I had to go there several times because the first battery they gave me was bad, then they wanted to charge me installation for the good battery... Which was ridiculous since I payed for installation for the bad one! Then they didn't tighten the wires that attach to my battery so my car died again... Everyone I talk to says don't go there for your battery. I agree read more

I am surprised to say, we had the most amazing experience at Pep Boys! Well driving from LA to Austin Texas we had a blowout. Our car has no spare and run-flat tires. We called every place we could think of in town and no one would help. Not only do they get us back on the road, but they stayed late help us. Thank you Sergio, Caleb, and the crew for getting us back on the road so we could get home. You all went Way Beyond our expectations. It is great to know people like you exist. read more

I was in Las Cruces for the 4th of July going shopping and I needed to get some windshield wipers and I stopped in to Pepboys and by the time I finished paying the guy already was out there and had the new wipers installed they're service was outstanding old Manny MO and Jack would be proud of that crew read more

I needed new brakes on my car and I was trying to decide between Brake Masters and Pep Boys, which is directly across the street. At the time, the Yelp review was slightly better for Pep Boys, so I called them. First I reached an automated system and then I was transferred three times only to be put on hold. All this, only to find out if I could bring in my car for new brakes. Fed up, I hung up and immediately called Brake Masters. A real person answered the phone and told me to come in. I went there and was very pleased with their service. read more

I took my car in for a routine oil change and tire rotation, at the Pep Boys here in Las Curces, New Mexico. As soon as I drove away, the ABS light, the traction control light, and power steering warning light all came on, so I immediately took it back to the shop and told them about it, the technician that had worked on it knew exactly what was wrong with it, the intergrated magnetic ring for ABS sensor was missing, And to fix it, I would need a new wheel hub and hub bearing. The vehicle only has 50,000 miles on it and everything was working fine when I brought it in for service. So a $80. Oil change and tire rotation ended up costing me $600. I feel like I had been scammed, and I will never have Pep Boys work on any of mine or my family's vehicle again, I will tell all my friends about our experience with Pep Boys here in Las Curces also. read more

This place totally rocks. Car completely died on the freeway, about an hour before they closed. They helped us find a cheap tow, then diagnosed it, said they had the part & gave us a quote, before they closed. Said "We guess we'll get the car on Friday, since you're closed for the 4th". They said they were open on the 4th, and would get to us in the morning. We were back on the road by noon. Wish all places were as good as they are! read more

I got a headlight replacement bulb here but, without any tools, I assumed that I couldn't put it in myself. I asked the guy in the back if I could get help putting it in, and instead of charging me, he just walked out and showed me how to do it in under five minutes. He shook my hand and that was that. Now this is the kind of help that people don't forget; it's the kind of help that will bring me back to Pep Boys when I need something for my car. His five minutes of time = my becoming a local Pep Boys customer for good. Cheers. read more

I'm traveling from Los Angeles to Naples, FL and was fortunate enough to have car trouble in Las Cruces, NM. I know that may sound strange, but these guys, especially Shawn Davis the manager, were so amazing to me. I couldn't have had a better experience and would HIGHLY recommend this Pep Boys to anyone passing by or who live here. Thanks so much to Shawn and his crew. I'll be back on the road very soon and feeling safe for the remainder of my trip. Support these guys, they deserve it. read more