I regret my previous review, and apologize to anyone who used it to make a decision. Although they were late opening, the mechanic who did the work was pleasant enough and the work seemed okay, ultimately it did not fix the problem. I decided to give them another chance. Clearly a mistake. I made an appointment on the website for 8:00am to get my check light checked and see why it's running rough. Arrived 5 minutes early and the store was dark. Called the store number, spoke to a guy who said he would check, then left me on hold for 12 minutes, then cut me off. Called again and was speaking to a woman for a few minutes when someone showed up. Both people on the phone said that they don't open until 9:00, but the website says 8:00, took my reservation, and I even got text reminders. See the screen shot of the website. So I waited until 10 minutes after 9:00 and finally approached the counter and was told that they were waiting on their "diagnostic guy" and could not do anything until he arrived. At that point I took my keys and left. The poor service and level of indifference is unacceptable for any business. The (I guess) manager (Reid) could not have been less concerned that I had been waiting well past the appointment or that the website (and underlying appointment function) does not work. By the way, if you are going to park people in the waiting room, try cleaning it sometime. I will be in touch with Pep Boys corporate this week. read more

I came into an empty shop right after 1:00 PM to get the oil changed on my rental vehicle. The service person at the desk was on the phone having a hard time trying to give someone an estimate for service over the phone. I waited patiently as it appeared he was u sure how to complete the task. After waiting 10 min I explained to him that I was here to get an oil change on my National rental car vehicle. He asked me for a contract number. I gave it to him, after that he stated that I had to wait for approval. After 30 min I went back to ask the status he stated he hadn't heard anything. He asked if I had a number to call so I gave him the number off of my agreement. He stated no one answered. He tried to call someone to help him. I explained to him that My rental car advisor stated that I could go to any Pep Boys and they would service the vehicle. I then stated do you service under the National Rental contract. He asked me what is National?? I said National Rental car like Enterprise rental car, he said oh I can look up Enterprise and do it. After that he submitted the request, he said I had to wait for approval. I sat down and waited another 15 min and went back up he said he hadn't heard anything not heard anything. I called National Rental car and told them I was waiting on approval. She stated that approval is automatic . I told the Pep Boys rep what she said and he said let me know check again, all of a sudden he says oh it's approved now. A whole hour later. So now I have been waiting 30 min for an oil change, looking at my vehicle with the mechanics outside on their cell phone. I just went up to ask why no one was working on my vehicle and the desk guy just told me they ran out of oil!!!! They had to order some, I've never seen anything like this on my life !! The worst service ever. If I would not have checked I would still be sitting here waiting. What kind of service place runs out of oil???? This is piss poor management!! You don't wait until you are out of oil to order more oil, that's unacceptable!! Who is completing inventories on supplies in this place?? The manager should be fired!! read more

I am a gig economy worker (Instacart Shopper / Driver) and rely 100% on my vehicle to earn a living. On my way out the door this past Thursday, I discovered a sheet metal screw in my rear driver's side tire and had to cancel a $80+ batch that I had picked up and was in panic-mode in an attempt to find and get to a tire repair facility before my tire went completely flat. Luckily, God was with me that day and I happened to be less than a mile from the Doraville store and managed to limp in there with just enough air in my tire to avoid damage to the wheel itself. As soon as I walked in the store, one of your young associates, Saul, looked at me and I think could read the desperation on my face, and he asked what he could help me with. Saul was professional, friendly, courteous, and immediately assessed the situation and assured me that he would get me back on the road within the hour, which he did, and for which I am eternally grateful! Thank you to Pep Boys and to Saul for being there when I needed you and for taking such good care of me. One constructive comment before I go. I have noticed that the automotive repair industry as a whole has a challenge keeping their stores / facilities in good working order and repair, and Pep Boys Doraville store is no exception. The young group of associates who work in this location, along with the customers who come here, deserve better - a nicer, cleaner facility. I'm not sure who runs facilities for Pep Boys, but you would be doing yourselves a huge favor by implementing a system wide renovation program, followed by a well-funded ongoing repair and maintenance program. Set yourselves apart from the completion, and capitalize on your well-established name and good real estate locations. read more

I scheduled an appointment for 8 AM appointment several days ahead to have my tires rotated and aligned. I waited 30 minutes and store never opened. I had texted twice while waiting. I finally called the phone number and got a corporate customer service person who was able to schedule an appointment after 10 AM in Norcross. Since I had taken a half day from my Nanny job to get this taken care of, it was a no go. If I had known that they don't honor the early morning appointments, I would have looked elsewhere. The service may be good, and they may be open late. I don't know about that. All I know is I scheduled the first available appointment thinking I would not have to wait long for service. Still no sign of life at 8:30 so I left because I could luckily go to work and only loose 2 hours pay. I have schedule at Mavis for tomorrow. I hope it works. I am glad my employer is understanding. read more

2025 UPDATE I'm very disappointed because I don't know what's getting done to my car now. I was here back in December to get maintenance in my car, everything was great. Got some air filters, brake fluid, and some more stuff that can be seen in the receipt. Today I went back for an oil change, and as you know you get your vehicle inspection, I got home and started reading everything. TELL ME WHY it says I need fluids, filters when I supposedly got done TWO MONTHS AGO. So I found myself confused and decided to go back to the store and ask the guys "so do I need this again?" And they were like "yeah" and I said how is that possible if I paid for this two months ago and you're telling me I need it again?! And then they asked me "so what you got done last time" and I said i don't know, you tell me. You got it on there, right? So he said they go based on the miles. Well let me tell you... I HAVENT RUN 10,000 miles in 2 months!! It just don't make sense. Now here is the thing, how can I trust this place again? How can I make sure my car got what I paid for. So now I gotta take my car to the dealership for an inspection to actually make sure I everything looks from 2 months ago. Which I will because at this point I don't even know what was done to my car. I also asked for a managers number and I'm just noticing he gave me his own card, I do not need to talk to him again, I need to talk to someone higher, someone who can explain me what's really going on. I'm upset because if I don't pay attention I would've been back paying for the same thing TWICE because they don't pay attention and if you don't you're screwed giving them money for nothing. read more

Pep Boys - Tires Near Me - Doraville, Georgia

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First time, went in on a friends recommendation. I worked with Romeo who took care of my oil change and concern of a possible rim leak on a front tire. The mechanic found there was a dent on the inside rim of the tire in question as well as a screw in the tire. Romeo was very concious of my retiree budget and gave me good advice on how to address the rim, which I will follow up on. In the meanwhile I had the oil change and a repair made to the tire due to the screw. I declined the necessary air cabin filter replacement since I had a spare at home and it was something I can do. No pressure to have them do it. Very pleasant and polite, great customer service. I will return. read more

Do not come here. My wife was charged $1600 in "repairs" that fixed none of the issues she had. She's currently trying to get a refund but this place has the worst customer service ever. They are ignoring all of the emails she is sending them. This store is an utter disgrace. read more

essie got me in and out quickly and happily. She had the team handle my business quickly and made quality, but unnecessary, suggestions I am on Team Essie read more

Literal garbage - Was looking out for a friend and recommended this area because there is a large concentration of shops. He landed here and they provided the absolute worst serve imaginable. Take it to the dealer but do not bring it here. read more

I'm definitely not a car person by any means but felt very comfortable and satisfied with the service I received here a few months back. I went here for a diagnostic as my check engine light came on suddenly. They were a preferred shop with my insurance/warranty company, so I called ahead to book an appointment with them ASAP. Even though I had to reschedule more than once in the same day due to some work conflicts of my own, the guys at the shop were super nice about putting me back on for another time. The day of the appointment everything was handled professionally, and they had no problems filing with my warranty company as promised, so the diagnostic was free. Everyone who helped me was respectful and friendly. I know some places try to take advantage of women or "non-car people," but I didn't feel that way here. I sat and waited by myself for a few hours while my car was in line-up to be looked at and witnessed the same professionalism with other customers too. Overall, it was a great experience, and even though it's only the second Pep Boys I've ever been to I've only had good service both times. I'll continue to utilize this chain when I need help with my car. read more

This place is the worst thing I've visited, its staff is very bad and the mechanics don't know anything about what they do, they damaged my car and now it doesn't even turn on they are the worst I've ever known... they don't solve anything they just destroy.. REBARKHIDIR It's the worst along with Rubio boy who makes the oil changes, He's terrible read more

Pep Boys - Tires Near Me - Doraville, Georgia

Years ago I could walk in and have my car serviced but now, you have to set up an appointment online. Whenever I'm serviced, I'm satisfied. Wish the wait time would be shorter read more

Pep Boys are my Boys. These people get the job done and I trust them to treat my car well. I love my car and learning about the inner workings and maintenance of cars is a passion of mine. Their prices are cheap and services are superb. They get the job done and you can always find a coupon for that additional savings. Ask questions about anything like how long would I have to wait or asking about car questions, and they will educate you. When making appointments, I recommend calling the place to schedule. Their website is iffey and needs work, because I tried making an appointment on their website but it didn't register in their system. I had oil changes with them, break fluid changes, air cabin filter, battery cleaning, tires balance and rotation. I trust them with it all. read more

Do not trust this pep boys! I brought in my car for an alignment yesterday 11:30. The tech Chris in the front counter took my car and said it would be ready by the end of the day. I receive my car at 6:30 PM. I started driving home and felt a clunking, tire smacking On the left side noise on the tire. When I got home I inspected what was wrong. I found Lugnuts were not tight to the proper torque specifications for a Subaru. I'm glad I was not going at high speed or else my wheel would have fallen off and I would've wrecked my car and maybe killed somebody because of this Pep Boys. Terrible communication no body picks up when you call. I have call for an hour not picks up. read more

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Overall, good experience compared to other pep boys. My only negative is that they tried to up charge me for a part double what it was actually worth. Besides that, staff was very friendly & shoutout to Dre for being so informative on what was wrong with my car. Definitely think what I paid was way more than what other shops would have charged but didn't want to wait longer to get the problem fixed. read more

This location is honest about what your car really needs, which is rare to find! I came here after another Pep Boys told me that I needed a part replaced and quoted me at over $600. After buying the part myself, I called multiple Pep Boys locations and was given conflicting information, with some saying they wouldn't replace customer parts and others giving me even higher quotes than the original location. When I called this location, I spoke with the manager Chris, who gave me a reasonable price. When I took my car in, Chris informed me that my car didn't actually need the service! I was able to return the part and save hundreds of dollars. I am so grateful for Chris' honesty, and I plan to return here for all my car's future needs! read more

Their business hours start at 8am. I have been waiting for over an hour for them to open and no one has arrived. This has been a waste of my time. I made an appointment online for 8am and it was confirmed... this is very bad business practice. read more

If I could give this location zero stars I would! This is the worst place I've even been to have my vehicle serviced. Chris (working the counter) will lie repeatedly on how long it will take just to get the you in the door for the money! I have never seen such rude and unprofessional staff. The Assistant manager was so rude and kept talking over me. All they wanted was the $900 I paid in the end. If you like to be lied to and you liked to be treated like trash - then your in the right place if you go here! read more

I get so frustrated with businesses that have incompetent employees who do not work with integrity, and that is why I LOVE this Pep Boys location. Every time I pop in here for a service, there is ALWAYS someone at the counter to greet me. These guys are calm, communicate clearly, very transparent with cost of services, and always have some available coffee ready to be consumed :) I've worked with Preston several times at this location, and each time is timely prompt, gains a full understanding of what is going on with my car, gives his professional opinions, and gets the job done in a manner that doesn't warrant excessive waiting. While waiting for the service to be completed, I sat in the waiting area and happened to read the Pep Boys "Promises" poster. And I can advocate that the Pep Boys' promise of express service and 100% satisfaction is being translated to customers at this location. ***I'd recommend for the company to start selling key chains for men and women. It seems so hard to find attractive keychains in-stores these days. Plus incorporating feminine keychains can really integrate female consumers in this masculine industry. read more

Had a confirmed appointment at 6:30. Went there and was told they do not take appointments at 6:30. I got a flat tire and needed one tire repaired and he refused to even though I had a CONFIRMED appointment which no one had the decency to email or call me about. I could've came earlier if they had just had the sweet time to pick up the phone and let me know. Now, I have a job to be at tomorrow with a unstable spare and no time to fix a tire anymore because they chose to be irresponsible . The man who I spoke with clearly pulled that rule out his butt and didn't want to do anymore work. This is ridiculous and disrespectful. read more

Pep Boys - Confirmation. - Tires Near Me - Doraville, Georgia

My car stalled out right in front of the location and I went into pep boy to see if someone can assist me and they refused to help a woman stranded.. they were to busy meanwhile the guys is on the phone .. I'm super disappointed in this establishment and would not recommend anyone to go they I don't care how good their work is .. their customer service is awful read more

I went in to this location yesterday for an alignment. I had my front brakes installed at this location in January of this year and because they were so quick and seemed so proficient as well as efficient, I asked for a quote and an appointment to return for this alignment. I had an appointment at 9:30 am. I didn't leave until 2:30 pm! I waited 5 hours for an alignment! After I leaving I noticed my rear brakes were squeeking and scrubbing as I would slow to a stop. I attempted to contact the store, but received no answer. The store's Service Manager, Mr. Lai Leung-Cheung, was in the store the entire time. In fact, Preston, indicated he made my appointment for the alignment specifically during a time when a licensed person who he stated was "more experienced in that area" could be there. The day of my appointment, I was informed at 11:30 that they were short-staffed and that they were "trying to get to me." This courtesy was given by Chris at the front counter. (The Service Manager seemed only concerned for speaking to individuals who were bilingual.) He never even acknowledge me until I asked him a question about "how long this should really take," after my car had not been pulled into the shop after sitting in the parking lot for so long. There were even times during the waiting where the service members behind the counter (namely Preston) were speaking loudly and using intense profanity as they were discussing invoices sent to another store, all of which could be clearly heard by the customers in the waiting area, children included. The Service Manager, sitting at the front counter during all of this, seemed to have a complete lack of concern for what was going on in the shop or for the customer's experience. I think the most concerned person in the whole place was Chris at the front counter! He alone apologized for my wait and advised he'd give me a discount for waiting. When the technician (Sean G.) finished and I was at the counter paying, I was given my key and my tire lock. I went out to my car and had no hub caps on my car!! I had to go back into the store and ask Preston, "Can I get my hub caps put back on please?" He shook his head an headed to the shop to tell Sean. I walked outside and could see he putting my hub caps on. I couldn't wait to leave this place!! After leaving, my rear brakes are squeaking and scrubbing and they were not doing that before I went in! Not to mention my car is pulling to the left very obviously! It was doing that before I went in, which is the reason I decided to come in for an alignment in the first place. I'm at least thankful that I didn't pay "an arm and a leg" for the 5-hours of service that led to my car now being in worse shape than when I took it in. Pepboys' motto refers to "making things right." This could not feel more wrong!!! I think this was the worst experience I've had with this Pepboys. The first experience was better, which is why I decided to return. However, this experience, with the exception of Chris at the front counter, was absolutely terrible! I'm submitting this online review so that others don't end up with the same ultimate dissatisfaction! read more

This location is terrible in scheduling!!! I've actually made 3 different appointments on separate occasions, days in advance, with confirmations and emails and SOMEHOW they've needed to cancel or not even have my appointment in the system. I've tried to call to make appointments and they NEVER answer. The online system makes the appointment but "magically" it's never in their system. They called my 2hrs before an appointment made 3 days ago to tell me they are overbooked and can't be seen today. I don't know what happened at this location but it's terrible now read more

This place was amazing. I showed up early and they were able to quickly fit me in. I had a screw in a new tire and they made the repair without trying to sell me a new tire. The staff was super respect and acted as if they were happy to have my business. I recommend this location. Much more than the Buckhead location that couldn't be bothered to help and obviously not interested in earning a customer. read more

They changed my oil and filter for $55. Odd dollars. I didn't know that they hadn't performed the service until 5k miles later when my motor started knocking. It was completely empty of oil. Thankfully its a honda and they're built. Ill never trust those cocroaches again. read more

Don't use the buford hwy location in doraville ga I took my car there for two new tires and mind you the day before I took it to my regular ford dealership for a oil change and tire rotation so after everything was done everything checked out including my brakes. So the next day my tire was losing air pressure due to a puncture in the tire so I decided to take my car to pep boys and get both my rear tires replaced. Now here goes the crazy part they did there own inspection of the vehicle and again everything checked out good including the brakes. So I paid for the rear tires and left and only a few hrs later I heard a very loud grinding noise in the back where I got tires replaced at and come to find out my brakes were completely broken due to them overtorqing the tires so I brought back in and the guy named Chris tells me that it is no way that you can overtorqed which I thought was completely bs because I tried to losseen them myself and the bolts on the tires were so tight that I could barely get them off so now I have brakes that have been warped due to the tires being overtorqed. So they won't even admit that they overtorqed the tires due to the lack of experience in their shop so now I'm out of 550 because they couldn't even admit they warped my brakes even after they said my brakes were good to go on the day I brought my car in the first time to get those rear tires replaced I will never ever take my car back there again that was the last time that will happen. Also you need to reevaluate Chris as a manager because even if you having a bad day you don't talk about killing your workers because the day was so bad which made me feel very uncomfortable due to times we are in I don't take things like that lightly. read more

**update** Thanks, yelp! Pep Boys Doraville, GA went out of their way to fix my leaky tire. Sad that it took a post like this to get it fixed. Also what to thank Pep Boys "social media", without their help this would not have been possible. read more

Had a flat tire a couple months ago, and this shop is on my way to work. Chad Goldenberg gladly fixed my bad tire, did not charge me anything for doing so (unlike NTB), and they put it back on my car the next morning. Hard to find this kind of service now-a-days. I'll be getting my next tire service over there. Plenty of places to kill time nearby: new Waffle House next door, BuHi farmers market, various restaurants within walking distance. read more

Warning! Do not come to this place! Rude manager! Horrible wait time! Unprofessional! I posted about this place a few months back. Went back to the store to give it another chance. I was met with the manager Lai. He is a horrible manager and should not be a manager. Instead of helping me solve my problem with my car. He started asking me why I posted about him on Yelp. He then went on to tell the mechanics employees to not help me with my car. Never going to that place ever again! I wish I had recorded the whole conversation. Pep Boys, you need a new manager! ASAP read more

When my car broke down I was devastated. I hate going into shops because I always feel intimidated and lost . From my previous experiences I always get taking advantage of. When I went into Pep Boys at store #1552 I had a different experience. From the moment I walked in I was greeted by the manager Lai. He took the time and broke down everything step by step the issues I had with my car. He could tell I didn't understand so he took time to show me. He also called me with updates with my car while the team was working on it. Lai and his team there is great! You can always tell there is a great manager by how the team works. Thank you Lai for providing amazing service and I hope Pep Boys regional office is recognizing your hard work and your team hard work. read more

Today was my first visit to the shop with my own car for an oil change and was greeted by Lai the manager. My mom came with me to help since the 2013 Toyota Seq. Was hers before mine. He was very nice and patient with me being, again, it was my first visit for my own. We were able to open an account for myself and get things going. I did have to wait about an hour, however I am aware I am not the only person there so it's no bother. He also checked my tires and let me know I do need them replaced, he did offer me a great deal. Unfortunately I wasn't able that day, but I am happy with the service I got today by Lai. read more

Not recommended, they take forever for an oil change and I get it they try to sale you stuff, what bothers me it's that they say your car needs it when it doesn't. They also treat woman differently then men, just because they assume when don't know crap about our cars. They're also rude. read more

They replaced my tires when I came in frantically right before closing time after hitting something unexpectedly on the interstate. Friendly and efficient service!! read more

They lack customer service. I've given them plenty of business before and when I called to ask a few questions they acted as if helping me over the phone was an issue, meanwhile I'm a regular customer. Need to do better! read more

Great team of guys here they know what they are doing and Darwin and Lie were great. Thanx guys read more

I couldn't go without commenting about the specific location. I have dealt with 5 different people at this location over the past 2 - 3 years since moving into the area. Never an experience that I truly can be negative about. However, the last 2 visits have been absolutely amazing. Especially having to purchase tires and brakes during the pandemic missing 30% of my income. The worked with me on pricing and got me in and out quickly. I 100% recommend this location (the one on Peachtree Blvd in Brookhaven HORRIBLE). I do believe that one of the gentleman I dealt was named Marlon (younger black male). And the other amazing employee was a bald(ing) white male short to medium height. Again I am amazed at the level of service and professionalism I have received up until this point. read more

Have taken my ford explorer there a year ago to replace ac compressor and repair the system. After spending over $1000 dollars, I had to return every four months to have my Freon topped off, They played for over a year without finding the leak and I just went back and they indicated that the warrantee expired and that they never replenished the Freon. DO NOT USE THIS PLACE.....they do not know what they are doing. read more

I've been coming here for a while now. I want to say maybe close to 3 years or so. Estimating time isn't my strong point. I feel completely comfortable with them running diagnostics on my car, fixing it, and getting me back on the road. Lai, as a manager, is very knowledgeable and the team he has with him is also fantastic. Today is the first day I've had my car serviced since August. I walk in and he remembers my name. It has nothing to do with fixing cars, but it's the reason why I will always come here and recommend other people come here. It's the service you get. He knows we are people and not bags of money with car problems. I went in for an oil change. They ran a full diagnotic. Told me about my cabin filter, brakes and rotors. I know what's wrong with my car and I know how much it will cost to fix it. I've never had problems when I leave their shop. I always know what I'll be paying when I return. read more

Stopped in at lunch break when 'low tire pressure' light came on. Took care of it in 10 minutes free of charge. Cool.

Really awesome customer service. I highly recommend this location. The guys are friendly. They got me in an out of the shop in an less than an hour with all four tires replaced. read more