Pep Boys Automotive, 8103 Marbach Road, San Antonio, TX 78227 Service was excellent and the technician that waited on me was very professional. I do think I was overcharged for a taillight bulb replacement costing $44.52, but that's ok, it was better to get the light bulb replaced vs. risking getting stopped by a policeman and possibly getting a ticket. On the bill, it looks like I paid twice: $19.99 for Light bulb installation package install labor and $19.99 for small bulb installation labor. I don't understand why I paid two labor fees. The small light bulb should have been included in the Light bulb installation package, that's why it states - PACKAGE. There were no Senior Citizen discounts, which I understand. But the total price of $44.52 for one small bulb installation was ridiculous and quite expensive for a small light bulb that cost $1.99!! Again, the service was excellent, but I am terribly disappointed with the overall cost of installing one small light bulb. read more

Pep Boys - Invoice from Pepboys - Auto Repair Near Me - Conroe, Texas

This was the only place near me . (Still 50 min out) that priority tire delivered to. So I can get two front tires installed. I normally just have them delivered to my home. But having a 2012 camaro. Space is limited. Appointment time was 12 noon. I arrived 15 min early. The gentleman behind the counter was very polite. But one hour went by. Car still sitting in parking lot. Hour 15 min later attendant for the tire installation had a lead foot. Thinking it was cool to push on gas to travel a very short distance to tire bay. Already annoyed at the long wait. Even with Appointment. The fact that the attendant feels there is nothing wrong with slamming trucks and car doors on a car with a custom paint job. Only adds fuel on the fire. One would think a tire shop. That specializes in tires . Would have their own sockets to take off NON-LOCKING lugs. Nope. They absolutely dont. So after wasting almost 2 hours. Had to cram 2 tires into a camaro. And find somewhere else to get them installed. THANK GOD FOR DISCOUNT TIRE!!! i pulled in told them my experience I just had with pep boys. And my tires are getting put on. As we speak!!! Way to go discount tire!​ read more

Josh and the team took time to work on my vehicle and even show me what to look out for as far as what I may need to replace in the future. Team is honest and efficient, very positive experience and will definitely return. read more

Rude Rude Rude! No hello how are you, no eye contact. Rude tone. No way would I give my money to that place. FYI your employees are a representation of you! Went to NTB greeted with a smile, the front desk staff was soooo polite, quickly assessed my car. read more

Lure you in with "great coupons" then quadruple the price when they find "other items" in need of repair. Being older in my years and a mechanic when I was younger, I didn't fall for their bait and switch. This place used to be pretty good, but seems to have changed management or ownership in the past few years. They will never see my business again. Took my vehicle to another shop who did the work that was needed with no issues at less than half the final price of what RipBoys was going to charge me. When they emailed me the quotes I noticed it was $300 less then they told me at the shop. Where's that extra $300 going? (3 employees on site at the time, extra $100 bucks each in their pocket is my guess) It's usually a bad sign when you pull into a shop and all their service bays and parking lots are empty. Find a good independent shop, avoid the chains. I don't recognize any of the employee names in previous reviews, so they must be going through them just as bad. Edit: FYI, I use a VPN that's why it shows I'm in SF, but I am local. read more

Great service, quick and easy to book online. They offer coupons as well via the website. Really felt pricing was fair and they did a thorough inspection. Repairs for full back brakes set up took about a hour and we watched a movie while there. Quick and efficient. Erin very nice and customer friendly. Would defintely go back. read more

What a great team!!! I had problems with the electrical system in my 2012 Audi, and was in San Antonio. With cautious advice from the PepBoys in San Antonio I decided to get back to Houston. I called Conroe and with Rico's help was guided through what he needed to do to get the alternator replaced. On arriving Monday morning I was expecting to see Rico however, Aaron told me he was unexpectedly out. My initial worries and concerns were immediately addressed by Aaron informing me they had all the information relayed to the team, had the pars needed , and were good to go after a confirmatory electrical diagnosis. In less than 10 minutes he relayed the information to me that they confirmed the findings from San Antonio and agree with replacing the alternator. It was reassuring they didn't just do the repair with confirmation! Expecting the usual repair shop processes and relays you can imagine how shocked I was to get a text my car was ready in less than 2 hours in the shop. I couldn't believe it and thought it ws a mix up. No, it was ready!! I also talked to Aaron about an issue with my sun screen retracting under the sun roof, hoping they might be able to help. Again I was appreciative of Aaron's input and honesty about them not being able to address that particular issue; however he directed me to a collision shop to ge their input. I want to thank the team for a job well done, for Aaron and his honest and complete attention to getting the job done right. Management needs to know what a great team you have at this facility and reward the team!! read more

Setup an appointment just for me to drive all the way here for him to tell me they're to busy at 8am(my appointment time) place is trash and unreliable read more

I scheduled an appointment for a CONVENTIONAL oil change online. There are options for conventional, synthetic, and high mileage, I believe, and I chose the regular conventional oil change. I was home sick, so I sent my 18 year old daughter to get it done. When she gets there, the guy asks her what kind of oil change, even though I've already selected the option I wanted online. She tried to call, but I didn't hear the phone ring, so he INSISTS that my daughter told him that I wanted the full synthetic blend, which is absurd since she knows nothing about different oil brands. He totally upsold her but insists that she herself made that call. I told her before she left that I just wanted the basic oil change and had already selected the option online. $96 for a Platinum full synthetic oil change, but he gave her a $20 coupon. How thoughtful! It's RIDICULOUS that no matter what option you choose online, they'll give you the higher priced one any way if you don't know any better. Not to mention that the guy was raising his voice at me over the phone when I called to ask why it was so much. He decided to refund an additional $20 after I requested to speak with a manager, which he claimed to be. Very shady way to run the business. read more

If I could give them more than 5 stars I would. We have been going to this location for some time now and they have always given great service and trustworthy advice. This particular time my vehicle had an issue that was an enigma. It ended up being a manufacturer's issue. But this crew was so dedicated and committed to getting to the root of the problem. They went above and beyond the call of duty the whole time my vehicle was with them. I really appreciate their professionalism, the kindness that they showed me and my family at a stressful time, their patience, and for making us feel safe. My family and our vehicle are in good hands with this crew. I'm so thankful to them. God bless them. read more

I was in a real bind being out of town & my own dealership was useless. These guys checked my problem, cleared the codes & told me there was nothing wrong. They did not even charge me anything for checking it out. Hard to find this in any kind of valuable service these days. Thank y'all for doing me this favor. read more

Had an appointment for an alignment. The appointment took asked for year make and model. Then when I arrived for my appointment I was informed that they "couldn't fit" my truck on their machine. Couldn't be bothered to tell me ahead even though they knew what truck was coming. Honestly they just didn't want to do the work and it shows. read more

Called in the morning on a Sunday to get an alignment and verify closing time. Was told they could get it done so I made it in around 2:30 and was flat out denied service. No reason. Just nah don't want to do it. Don't worry I won't be back to make you work for money. This is why people end up going to dealerships for maintenance services. First and last time I'll use Pep Boys. read more

I will not be going back to pep boys!!!! They suck!!! Come in for oil change and try to get me to get $1900 worth of work done. Including changing 6 spark plugs for $200?!?!?!? Awe hell naw!!!!! Screw you guys!!! And they quoted me $19 for oil change that ended up costing $40 after charging for labor and filter !!!!!! Awe hell naw!!!! Jiffy lube for life with the groupon for $25 that covers everything!!!!! #pepboyssucks !!!!! read more

I had a great experience at Pep Boys I had to fix my brakes last week and the guys did an amazing job with customer service they even gave me free wipers because mine didn't work and it was a rainy day I am so grateful read more

Since PepBoys took over this location the management and staff have definitely improved. Nicolas is very knowledgeable with all the vehicles they service and he is a straight shooter on what repairs are needed with no high pressure to get unnecessary repairs done. Mechanics do excellent job on the repairs and do them fairly quickly it does take a little longer when they are busy. This location also does appointments or walk-Ins I recommend this location for all your repair needs. read more

I ran over some glass and so I went to Pep boys because they were the closest. After looking at the tire which had a hash of about 1/4 of an inch, they said it can't be fixed. So I told them that I will just go ahead and change out my donut tire and have it fixed somewhere else. They hollered at me and said that I cannot change my tire on their property like I was breaking the law. I asked him how can I get my car somewherr to change out my tire and they told me they can put some air in my flat tire so I can get somewhere. So I went over to the parking lot at advance auto parts which they had no problem with me changing out my doughnut. I went to another place to get my tire fixed and they said it is completely fixable and I got it fixed and I'm back on the road. They were rude and their customer service was less than one star. I will never go back there again read more

I highly recommend this store. The service was great, the guys were knowledgeable and the prices were good. Cory went above and beyond what he had to do to take care of my truck. I will be taking my vehicles here from now on. read more

Went in for my appointment today and everyone here was just extremely helpful, explained my options nothing forced. Definitely going back to these guys ! Kudos to Josh, and Lawrence! read more

Scam Artists! My car had been squealing for a bit and I knew that I needed new break pads for my car, so I tried out Just Brakes. I was given a quote of $88 for mid-range brake pads + basic labor fees. I ended up with a bill of over $600. I was so shocked I made a quick call to my father who is a mechanic. He told me to get out of there as soon as possible. I told them to put everything back and I ended up paying $32 for an "inspection". They did try to lower the quote by saying, "You can remove this service...if you want." I said no and drove away. I went to a another business and got my brakes replaced and got an alignment for $210 after a coupon for $60 off for brake pad replacement. Well never use Just Brakes ever and I implore you to avoid them too. read more

Came in for brakes knowing it could be more than just pads.. The manager was very informative and easy to work with on price. It was pretty pricey but they were willing to bring it down. The actual techs and all staff were nice and all had great attitudes in general. Most places aren't all on the same page if you know what I mean. read more

There needs to be a 1/2 rating... Was quoted $119 per axle to do a simple pad replacement and rotor machining. Was told that it was no big deal and we'd be in and out within under 2 hours. Got there and was told the job was going to be $708.23! What a joke! Was given the runaround and was then told that they could do the $119 per axle which was quoted over the phone but the job was basically going to suck and there would be issues. Told them to forget about it and they tried to charge me a $30 diagnosis fee for looking at my car. I don't see why or how this place is still in business. DON'T WASTE YOUR TIME OR MONEY! read more

DONT EVER GO TO "just breaks" Went to go get my breaks checked because when I would break I would hear grinding. When I go in the office there is no one there it took awhile for someone to attend me and there was no one there I was the only customer there the guy says its gunna take a couple of hours even though there was no one there and I leave to go do some errands and the guy calls me that all this stuff needs to be done to it and that it will cost me $1,500 to get fixed and I told him I only needed the front right tire done and he charged me $300 they charge you wayyy too much they rip you off they break your stuff so that you can't leave the shop without giving them some type of cash don't ever ever ever go there they charge you wayyy too much they are horrible they will rip you off!!! They are un loyal!!!! read more

I give a single star.. Because there is no NEGATIVE ratings. Do not take your car here. They are thieves of the highest order. They will try and sell you upgrades on what you want done. Went in for a oxygen sensor check. Left with a $1200 estimate for rear end reapir with rear brake repair. read more

Unprofessional. Was told that they would not help me diagnose the issue I brought my truck in for, but they were happy to try to sell thousands in parts and services I didn't need. This place has a terrible reputation for a reason. Con artists; and the funniest thing is that they actually have no idea what they're talking about. read more

Went here after being turned away from Meineke. Guys are very nice and appreciate you coming in. They even took us under the car to explain things. I would have given them 5 stars except we paid a lot of money. Josh was great and gave us some deals but still it's a lot of money. But brakes are kind of important!! read more

At first I was a little scared based on the reviews. I spoke with the manager about a quote and was amazed at the price. Took it in and made it clear that I wanted the work I agreed on and for that price. I was a bit upset when they called me and the price had changed higher than expected. The manager came the next day to me to make it right. I am very pleased with the service and would tell anyone to go there. If you have any issues you should contact him. He is very honest and this is possibly the best customer service I have ever gotten anywhere. He will make it right. read more

If I had 10 stars to give, I wouldn't be hesitant. I had an appointment scheduled for a wheel alignment and as soon as I entered through the front door I was greeted by the assistant manager by the name of Erin Boone. He was very professional and ready to start the wheel alignment. As I waited for about 10 minutes both Erin and the service manager Nicholas Barber returned and advised me that a wheel alignment was not necessary. They printed out the results for me to witness the results. They asked to see photos of my old tires where they depicted all I needed was to rotate tires every 5 months. Nicholas was very helpful professional and knowledgeable. It is great to still have honest people in the profession especially after I was told that I needed a wheel alignment by the Toyota dealer that I purchased new tires from. Thank you Erin and Nicholas. Your honesty and professionalism will have me returning for other services. Thank you. God Bless read more

Absolutely awful! They will try and sell you everything you don't need. I took my van in and was given a long list of what they said was wrong with my car and they guy made it sound like my van was falling apart and unsafe. After I left there I drove straight to the Dodge dealer and showed them the print out of what Just Brakes said I needed fixed and the inspected my van and told me nothing was wrong with my vehicle. It is the most dishonest place I have seen. NEVER GO THERE! read more

Don't come here. Suddenly a simple brake pad job becomes over $600, NOT. Leaking, fluid not, calipers needed. BAD VIBES. To long wait, with only one car in bay. We told them to put our car back together, and the guy started to argue with my senior citizen husband, Not acceptable at all read more

This place is horrible!! I only needed a oil change. Not a new battery or brakes. They also took forever. Management is rude too. Don't go to this place. read more

Conroe store worked on my vehicle. They did a great job at a fair price. Their honesty and forthwrightness really impressed me. The store manager, Mike, told me everything I needed and then showed me why. Thank you guys read more

I wish there was a button for a piece of a star I am not at all pleased with JUSTBRAKES, where do I begin well let's just say that my dealings with this company is still going on because they broke my key in the ignition how that happen I don't even know but I have been getting the run around about my key getting fixed that night Marcus said they would take it to the dealership and have everything replaced but that story changed after that night. He has a very callous attitude about everything and I told him I needed two keys made and he was like well we only broke one but what he failed to realize is that he had broken two if I needed a new ignition. Then I took the jeep back they removed the piece of key from the ignition and asked to make a copy of the other one so we did that thinking that the key was going to dealership but were we ever wrong by the way I am still waiting on the key. Marcus told my husband it would be there WED (12/16) or THURS (12/17) but when I came on the 17th he was so worried about me having an appointment that he told me the dealership wouldn't do it so late in the day mind you its only 10:15 a.m. so I personally call the dealership they said they can do it so I go back in there to let Marcus know and he said they will get it over there. Then not even 45 mins later he called and said they couldn't get it in I had to wait because the key is not here. You knew that when I dropped it off that you didn't have the key. So when I went to pick up my jeep I asked for the corporate number but the store manager was there and I tried to explain to him my frustration about my key and he has a nonchalant attitude as well. I am VERY DISAPPOINTED with this place. I spent almost 600 bucks on brakes and rotors getting machined and they are already squeaking not a good look JUSTBRAKES I feel like I have been cheated because a brake job is not that expensive and then they are already making noise lets be real did I get RIPPED OFF sounds like it.Your review helps others learn about great local businesses. read more