Nick had wonderful customer service and the team was extremely helpful and quick with everything I had done!

While driving north on the 99 I hit something on the road and immediately heard the scraping noise of my oil pan cover. I pulled off the freeway and went to the closest auto repair business. NICK MARTINEZ was the manager on duty and in less than 10 minutes he lifted my car , verified that pan cover was loose and removed it. No CHARGE! The next time I'm in town and need auto repair it will be at Pep Boys. Thank you Nick, an old fashioned gentleman. (Thanks a big compliment). read more

WONT RECOMMEND TO ANYONE! Worst pep boys ever I took my chrystler srt8 for an oil change, to start off they didn't close my drain plug right and I leaked all the way home I didn't notice till the next day my engine started ticking went back so they can fix there mess they still made me pay $50 smh to top it all off they didn't top off the oil right I will be contacting lawyers for my seized engine read more

Had great service today. As usual. Been coming to this location for years. Thank you so much Nick for getting my discounts applied. The App was Finicky. All the Pep Boys Specials and discounts keeps me coming back. Got my wheel alignment and 1 year Warranty. Syn Oil change. Air filter change. Wiper replaced. Pep Boy gives a free 20+ points inspection Old Man like me feels very safe with this extensive free Inspect I Love this Location. Feel GOOD work can be gotten here. Seems the mechanics here are older. With years experience. Old Sadly the PB store section is closed. I usually like to Browse and do my Shop Lifting there. Waiting room here large. Very well Cooled. Magazine materials. Spent 300 for all the work. My discount, sales saved me 10%. Goodie Goodie PB turned off my service alert dashboard light. Toyota see that light could mean a $800-$900 bill. Doing Inspections and all. Im pleased today. Guess PB been around over 50 years. read more

I took my car in for an a/c service, although they ran into some obstacles with part delay and the job being more difficult than expected they handled it like true professionals and got my car working as quick as they could and the a/c works better than ever ! I'm beyond grateful the staff was 10/10 I highly recommend this pep boys read more

This afternoon, I walked into pepboys service. There were no customers waiting at desk but two guys on the phone. I waited Patiently. After 5 minutes goes by and a few phone calls for parts. I was kinda greater by "Dan" older gentlemen, with a bad attitude, he asked me what I needed and said "yeah, I guess we can get to you but it's going to be a while" I had no idea there was a waiting area after 10 Minutes of standing I found it. 20 minutes later I was still not checked in or anything. I walked out after watching another customer (elderly gentlemen) stand around waiting for be helped For a few minutes before being acknowledged. read more

I went in during my lunch and the manager Jose was able to assist me with getting new lights for winter season and another issue I was having with my car. When I came to pick up my car everything was taken care of and it was done at a price cheaper than initially expected. Definitely reccomend for fast timely done service! read more

The technicians and front desk were professional as well as knowledgeable about my car and the repair needed was. They were pleasant and professional! The service provided was fast and efficient!! Thank you read more

I have been here many times for my oil change, wasn't to happy the last time I was here but hopefully today is better.I am came in for a oil change which I had a appt at 12 noon my car is still sitting here. Anyways I bought some wind shield wipers which they have a great promotion for the grand opening buy one and you get one free. So I was happy to save a few bucks but what's even better is the young man offered to install them while I wait. His name is Nathan R. That's the name very nice young man. Great customer service ! Now to wait on my vehicle to get taken care of. Thank you Pepe Boys for offering same day appts. It was fast quick and easy. read more

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Very friendly and approachable workers. it was hot day and our car AC wasn't working. Manager offered for us to sit in the back room while looking at the car. I didn't purchase anything since I didn't have to, very honest service. Highly recommend this spot! Would come back to this well managed place if my car has issues again and in the area. read more

They did a great job getting my tire replaced and getting my car back to me in a timely manner.

Today was my second visit to Pep Boys on Planz Rd. In Bakersfield. I'm more than impressed with the service Dept. Bill Wright Toyota told me I needed to change out my break and power steering fluid. Pep Boys told me both fluids were in good condition and saved my a good sum of money. Today the general manager helped me replace my windshield wipers. She was pleasant, helpful and very engaging. I will definitely give them my business in the future and recommend them to others!! read more

I'm a huge fan of pep boys as there is always one nearby and they are open on weekends. I moved to Bakersfield recently and decided on this location to meet on my vehicle servicing needs. I'm glad I did as the rep that helped me (Chase) was awesome! He was very helpful and friendly! Top notch service as he promptly called me when my oil change was done and let me know that a filter needed to be replaced. I gladly stated I will wait longer for that to be done, and he kept me in the loop and promptly called me when the extra work was completed that I didn't even know I needed! Perfect customer service - I plan on coming here for many years to come because I'm in good hands here! read more

I call early morning an explain that I need to check my battery an if needed I'll need to replace it , the guy was really nice an told me to bring it in , I told him it be around 7pm after work he said it was okay . I brought my car in at 645pm an the guy that came to my car was rude , he said what did I need an I explain to him an he said " well we can look but I can't do anything about it I'm too busy! I told him I call in the morning an he said doesn't matter I believe the guy is a manager he was wearing a white collar shirt while the other guys wore a blueish color shirt . The other guy that was wearing a blueish shirt ,check my battery an told me I need to change it. So I had to make a appointment an then the guy in the white shirt told me that whoever took my call in the morning doesn't reply the message to the next shift which is the closer . An that they don't care when they clock off . Seriously they need to communicate better. read more

Pep Boys - Coffee while you wait . - Auto Repair Near Me - Bakersfield, California

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Rebecca is amazing! We were driving through town on vacation from Arizona and noticed a grinding noise. We pulled into this location and she took care of us right away. Everyone here was very knowledgable and took care of our car. Now we are off to enjoy the rest of our vacation! Seriously Rebecca was so helpful and amazing!!! read more

Went in for a basic oil change, rotation and just a quick check on the brakes. No issues with them, just wanted to see how they were. The district manager happened to be there that day, according to the employees, but he was probably the rudest person I've met in a long time. Yelp won't let me post his name so I'll just say he's CZ. He was rude to another customer who was concerned about the amount of time their service was taking (over 2 hours for 2 tires and an oil change) and his employees about how they should be working off the clock on their lunches and he'd just "fix it later" for them, whatever that means. Anyway for my service, they said that I needed new brakes, even though I knew the ones I had were good. Apparently they forgot that I had no issues with the brakes, just wanted a quick check to make sure they were still seated right and wearing evenly, so they tried explaining the noise and vibration I was complaining about were due to the brakes. I didn't have any noise or vibrations. At this point the area director chimes in, using indirect scare tactics, more or less saying that if I don't change my brakes, then I'm putting my family and other people in danger. This is incredibly unethical and rude. I ask how much that will cost, so they work up a price that's over $1500. They called a part supplier (the name I can't put because Yelp will not allow it) which is abbreviated as AZ, and told me a price. I called AZ and they gave me a significantly lower price for the parts than Pepboys. Pepboys more than doubles the cost, just in parts. Their labor rates are also crazy high compared to the market. Safe to say, I declined the services, took it to a different shop to verify they even put the brakes back on right, and was shown that the pads were put on backwards and still had 80% of the life with no groves or anything wrong with the rotors. They tried to rip me off and scare me into buying things I didn't need. I recommend going almost anywhere else. At least until they get a new Area Director who isn't trying to con people. read more

Don't take your vehicle here if you value it longevity. Tried to overcharge me for a service. Still fighting for a refund after they drained the Freon from my vehicle and, told me it had a leak. I took it to an actual mechanic shop. Had my AC tested and, was then told that there was no leak detected and, that shop charged my AC and it's been working perfectly ever since. Don't waste your time at Pep Boys. read more

I was driving back to So Ca with my wife and family when my 2002 Chevy Suburban stopped running and left us stranded on the 5 near Bakersfield. I had our car towed to the Pep Boys located at 4605 planz Rd in Bakersfield. Josh, Hunter, and Service Manager Benino treated very well and diagnosing my battery for free which had a cell burnt out, which was still under warranty from Samsclub. They installed the new battery for free and installed a new alternator for a very fair and reasonable price. read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

Took my Mazda 3 in for a vehicle inspection for Lyft. Elvie (please forgive me if I got that wrong) was super friendly and professional. He made sure that I was well taken care of. He made the process go very smoothly and he even told me step by step what to do after the inspection was complete. He also let me know that Lyft provided discounts for oil changes and maintenance of my vehicle, which offered me a peace of mind. All in all, my experience with Pep Boys was great! This location is conveniently close to my residence and I will definitely return when I need my car serviced. Thank you so much for the positive experience, Elvie! (: read more

Came here for an oil change and had made my appt at 1. When I came in I was ignored for 10 min even though the guy was just sitting at the computer. Not even a "hello" or "be right there". When I had called earlier they said the oil change would be 45 min but when I got there they said it was going to be an hour and a half. Also, over there phone the price was $55 but then again they changed that and it was now going to be $85. Their attitude also stinks. Never coming here again. read more

I am very angry at this establishment. I bring my truck for an oil change and power steering flush..... I made an online appointment at noon and was here 10mins early. The guy at the counter said about an hour. Its now 1:45 and I had to go ask what was going on because 90% of their staff went to lunch and I was seeing people (cars in parking lot) who came way after me being brought into the bays for tire changes etc. I understand if the service would take more than an hour if it were in the bay... but it had not even left the parking lot 1.45hrs later. No wonder they have a 3 star review read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

I replaced one of my tire and they were great. However they said I didn't need to make an appointment so I just walked in and took longer than I expected. They're friendly and the environment was nice. I recommend read more

Friemdly staff that are knowledgeable in their craft. Never took advantage of customers. If you are not satisfied, they will ne happy to redo the work. Worth the money and time. read more

They are really thorough in their assessment of vehicles. They are also honest, if they cannot do the work, they will let you know without you having to spend your money. The store was clean and neat, easy to navigate and find what you need. The staff are very helpful and encouraging. They will also let you know if the issue with your vehicle is too much for them to handle, and offer suggestions to where you may need to go. The waiting area is small and uncomfortable. Their service is very slow. However, they were pretty busy when I arrived. read more

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I brought my car in to have the battery replaced today. All seemed good, and we were told about 1 1/2 hours. My husband and I decided to run errands instead of wait. We drove back by in about an hour. It appeared as though they were working on it then, so we didn't stop. We went to have lunch, and were expecting the call that it was ready. After lunch we went back to find my car on a lift with all 4 tires removed. When I asked why my car was on a lift, they said they were doing the brake inspection. I told them I didn't ask for a brake inspection. I only wanted the battery replaced. Not one person knew how a brake inspection was added. Then, I was told it was free, and they would put my car back together, and get the battery done right away. They said they were waiting for the battery to be delivered. I asked why it needed to be delivered when I was told it was in stock. They told me the parts department had to bring it up. Ok.... We took a short walk through the shopping center, and arrived back with my car parked outside. We were told the battery was done, before they started the brake inspection. I am aggravated that I brought my car in for one thing, and liberty was taken to do more than requested. I understand the need to earn more business. I don't understand why I wasn't asked. Integrity is important. I wonder... if I had waited for their call, how many unnecessary and unrequested inspections would have been done? read more

this review is mainly because the guy who "helped" us was just rude. Joshua was up front and really talk to us like we were idiots. I dropped our truck off for our 2:00 appointment. There computers were "running slow" after we checked it asked how long he thought it would take. He said "I don't know I don't know how many cars are out there" okaaay, fine. we left the truck. 3 HOURS later went back for it and they said "their machine isnt working" They couldnt call us in the meantime to let us know? Joshua said as a courtesy they wont charge us... Welll yeah they didnt do ANYTHING but waste our time. read more

We had a great and sincere treatment from the beginning with Hunt, he was very trustful with all his words. We finished having some electrical problems and those weren't their speciality but Benino refer us to another place that solved rightly our problem. I can't thank enough for their sincerity and professionalism. Gracias!! read more

Worst place ever they lie about what you need and they never do what you asked for this place is not worth your time or money mike and envie have no idea what's going on.... mike puts family cars ahead everyone else . Was told I needed new brake but had new brake put on two months ago so if you in the mood to be rob and rip off pep boys is the place to be read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

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This company tells you there's a problem with your car when there is not for example he offered $900 to put in a new alternator when my alternator was still working there was no purpose to changing it this company sucks read more

I bought warranty on Niles went to Planz Rd for alignment. They told me they were unable to realignment my mechanic installed struts & shocks wrong went back to Niles with no problem. Planze Rd must not not want to work. Also another time I dropped off my vehicle then one of their employees taking a break under tree put up his arms wanting to fight my husband I complained to manager how unprofessional. Very very disappointed I hate to complain but I had there is more I am not going to this store ever again!! read more

My husband and I took a 2000 Toyota 4Runner here and had the worst experience ever. The reason why we went here is because my in-laws go here all the time and it was close to our house so that my husband could just walk home. He specifically told them that all we wanted was the timing belt done. They came back with "Well we have to take off the water pump to get to the belt so we might as well replace that for you too." He kindly refused and restated all that he wanted was the belt. Later that afternoon, they called him to come in. Upon his arrival, they said that the water pump was broken (all of a sudden, hmmm) and the job was now DOUBLE what they originally quoted because the pump was broken. Due to the fact that the vehicle was already taken apart, we ended up having to eat a $733 bill. It seems like these guys are more concerned about how much money they can get out of people instead of concerned about taking care of the customers actual needs. We have never stepped foot into another Pep Boys location because of this and warn people away from them. read more

Bottom Line they (Pep Boys) Cannot balance tires Correctly /Precisely OR in a timely Manner I base this statement on two separate sets of tires over a 3 year period at four separate locations. read more

Horrible Lazy Not worthy of being in business in this town Lazy Lazy Lazy This store has seen better days. Back when their employees actually cared about looking professional and offering a professional service. Now they act like the Firestone they put out of business several years ago. Firestone used to be in the far end if the same parking lot but they had Lazy unprofessional employees. Back then this PepBoys had much better employees and soon put Firestone out of business. Now they are acting like Firestone acted. read more

Took the work truck in for a death ring on one of the tires. Put 4 new tires on it and they took care of everything, oil change, new wiper blades, and tire rotation. Things I would have never thought about with all this vivid stuff going on! Beyond exceptional service and friendly staff who makes sure my needs are taken care of before I need them! 5 star for sure. Thank you Benino for being good at your job! read more

As a regular purchasing customer for years (averaging $200-500 a month), I recently used the service center for the first time...horrible experience. Went in for a trailer hitch install (direct-fit bolt-on)...a job I could've done easily myself but the service center said they would would install it for $50 so i figured what the hell, made an appointment for 12:00 noon the following day to install the hitch and diagnose warm a/c. Arrived on time for my appointment (12:00), the guy at the counter estimated 1.5 hours. I went for a short walk to the store while i waited...returned about an hour later...I noticed my car was still in the parking lot (they hadn't even started it.) As I went inside the technician finally pulled the car in, after another 2 hours the car was "done." I should note that the only reason I knew it was done was because the car was parked outside the garage and I asked (It sat there for about 15 minutes and they never informed me it was done). Now the A/C....the short version is that the manager told me the compressor was out...which I had suspected, he then told me it would be $1300 to replace it, as a mechanic myself I knew this was a load of crap. (It has since been repaired by another shop for $750, including going through my blower motor and servicing it) So fine...my car is done, right? I can finally get out of here....WRONG. I got into my car to find that the trailer wiring was sitting on my passenger seat still packaged... which the manager assured me was meant to be included in the install. I walk back inside and tell the manager, he tells the technician to wire it up...the tech proceeds to audibly and visibly (for lack of a better phrase) 'throw a fit', in full view of myself. He then snatches the package from the manager, spends another 30 minutes or so installing it, and I finally got to leave. I spent a grand total of just over FIVE HOURS waiting for a job (an APPOINTMENT) that was meant to take an hour and a half. If you're looking to buy parts, specifically speed shop stuff, this is definitely your place, Cecil and the parts/general managers are great, but don't even think about using the service center. Everyone in there has no business in the service industry, with the exception of one of the techs named Jory who was nothing but professional and polite. read more

Needed tires, went to PEP BOYS ON PLANZ ROAD, BAKERSFIELD, greeted with a smile, great people skills By BENNITO, Thank you for all your help

I DO NOT recommend going here. I had a terrible experience; they lost my keys, tried to charge me $800 to fix something that turned to be a completely separate issue, and though they tried to smooth things over after I complained I still wouldn't recommend their mechanical services. read more

This was the 2nd time i had to deal with the aftermath of this shop's services that were performed (I assume) Incorrectly or without any kind of attention. Very very disappointed and will be contacting corporate office. Brought my car in for an oil change and wheel alignment. Came back hours later and picked up. 3 weeks later a friend notices my driver rear tire is tilted inward quite a bit and dangerously worn in the Inside. I advised i just had an alignment and this cannot be so. I confirmed with 2 tire shops that this is due to alignment issue and suggested I replace the damaged tire right away. I agreed and ended up having to replace all 4 tires due to uneven wear. I looked at receipt from alignment and confirmed in small print there was a 60 day workmanship warranty. I took pictures of the damaged tires and brought to pepboys as soon as I had new tires put on. I advised the manager what was going on and he offered to redo the alignment under warranty... (duh). I asked about reimbursement to some degree for the now new tires i had to get BECAUSE of their faulty and dangerous alignment. He advised they would not and pointed our MY tires were marked with "moderate wear" already in the "tread depth" section if the oil change/ inspection check off paper. Why did pep boys not advise me of a dangerous tread depth or even offer me a quote for new tires If that was the case???? The degree of that rear tire alone was off by almost 20 degrees....it was SIGNIFICANT . When I asked them how this could have been overlooked or not done previously the answer I got was " I'm not sure. The tech who performed the last time is not here. I mean I would like to believe we are pretty thorough and dont make mistakes, but I can't speak for other employees in their absense". Can we also discuss the amount of unprofessional conversation behind the counter or as they step just outside into the garage area??? Not cool with me. Will never never back here and suggest y'all avoid as well. read more

Have had the wrong rotors put on my car twice at this place. They last 500 miles and then are shot. Wish I had gone somewhere better instead of wasting my time and money at this place. Save yourself the headache and go somewhere else for auto service and repair read more

My car had a nail and I know it could've been fixed, but automatically all these men try to sell out a girl , who they think doesn't know anything about cars. Tried to sell a tire instead doing the proper maintenance like a considerate person. I don't shit money. Something needs to change read more