On July 24th, 2025 at 13:51pm I took my 2011 Dodge Charger for an oil change to Sparkling Image Express Oil Change at 7991 White Lane, Bakersfield, CA 93309. The car had no oil leaks at this point. On Sunday July 27th, I drove 149 miles to Pismo, CA for a day trip. Upon arrival when I exited the freeway on Hwy 1 my car started smoking from the hood. My dad & brother checked my car as soon as I arrived at their house & checked my oil & under my car. They found my car severely leaking & that there was less than a quart of oil remaining. The entire underside of the car & backside up the trunk was covered in oil. Completely saturated & dripping. I was not comfortable driving it at that point & immediately called Sparkling Image Express Oil Change to explain the details & ask what I should do next. I was advised by the Store Manager Bernie to stop at the nearest gas station to add more 5w20 high mileage oil & to drive back to their shop to check the issue. The next morning I did exactly that. My dad topped off my oil with 3 quarts & I drove back home to Bakersfield to the Sparkling Image as they requested. I arrived at Sparkling Image Express Oil Change on July 28th at 12:00pm where Bernie met me to assess the issue. He confirmed that the filter was faulty causing the leak and mess all over the car. He fixed the filter made notes in the receipt that the filter was faulty & why the car dropped nearly all the oil. I left & continued driving my car to and from work for the next few days. On August 1st I could immediately see that my car left a puddle of fresh oil on the ground. My entire driveway & the street in front of my house has several stains from the dropped oil. I called my brother who is a lube technician at another shop. He looked over my car the morning of August 2nd 2025 & confirmed the leak was from my rear main seal & that I needed to immediately go back to Sparkling image. He explained that the lack of oil from my drive to Pismo from the faulty filter caused damage to the rear main seal & stress on my car's engine. I took my car back to Sparkling image on August 2nd at 14:08pm to make a complaint & have the issue fixed. Aldolfo, who was responsible for the initial oil change, confirmed that the leak was from the rear main seal validating what my brother said. Aldolfo insisted that the issue was regular wear and tear, however there was no leak until the faulty filter issue. Aldolfo told me I had to take my car to a mechanic to make a report. On August 3, 2025, I took the car to SoCal's Car Care at 2415 Chester Ave, Bakersfield CA, 93301. Carlos, the owner, inspected my vehicle & confirmed the rear main seal damage. He confirmed that this type of damage can happen from lack of oil, especially as low as mine ran. His recommendation is for the rear main seal to be repaired at the least, & for an engine replacement at the most. From this point, I contacted Aldolfo with the mechanics findings. Aldolfo then called me back yesterday after visiting the mechanic's shop & closed the issue saying it is not their fault & they will not be repairing the damage they caused. I'm pushing this issue further because I have the mechanics report, my brother Nick who is a lube technician, and my coworker June who is also a mechanic, all confirming that the damage is because of the faulty filter & lack of oil after. They all have said I should not have been advised to drive home even if I refilled the oil, that the lack of pressure was further damaging to my engine. I have all receipts with confirmation of the faulty filter, days I visited Sparkling Image to report damages, the mechanics report as well as photos & videos of the messes and damage to my car. read more