I was down the street when I noticed I was hearing noises coming from my brakes tires so I noticed the place was open so I decided to stop and get a check before I got in an accident thankfully they were busy but not too busy they where able to check my car and they told me basically what was going on. They offered to fix it that same day which I greatly appreciate it and they gave me a discount the only thing that was not good is that they didn't have anything to drink no water no drinking fountain no coffee. They did have some chairs and a TV. The employees were very nice and friendly. The building seem kind of old and the lighting in there was horrible. They had the bathroom was clean. I think I paid a good price for my brakes to get fixed if I had to I would come back and I think they check your car for like 20 $25 to do a full examination of your car which is really good. But they do need to get something in there for the customers to drink, coffee, water or anything read more

Firestone Complete Auto Care - Tires Near Me - Bakersfield, California

Firestone at this location provided a great experience, quick turn around and profesional interactions. So much better than the other Firestone. read more

I have been coming to Firestone since I got my new car. Originally I came because the vouchers for free oil changes from the dealer, but now I come because of the service that I get here. All of the guys that work here are amazing, especially the store manager Jose. While it is a little pricier than other places, my motto when it comes to cars is that you get what you pay for. Never settle for lower quality because you need your vehicle. I will continue to come here! read more

Firestone Complete Auto Care - Promotional 4th of July sale. - Tires Near Me - Bakersfield, California

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Great service! Very helpful and reliable. They quickly diagnosed the issue and were instrumental in helping me figure out the next steps for the repaid. read more

Easy every time I bring it in!! The employees are very helpful! Will be bringing my car back in the future!

Had an appointment scheduled for an oil change at 4pm. Place is clean and roomy with a little entertainment area with coffee, water and tv. Maria greeted us when we walked in and was nice and helpful. And the mechanic we ended up speaking to was non pressuring and friendly. Our car got pulled into the shop at 4:30pm and we where done by 5:30pm ..plus i seen the mechanic lay down the paper seats and flooring before stepping into my car like they should. I had a coupon on my phone that they honored too with no issues. Overall pretty fast and friendly service with fair prices. read more

Firestone Complete Auto Care - Waiting area entertainment - Tires Near Me - Bakersfield, California

Oops! I accidentally tapped the one star meant not to give any stars. Of all the Firestones I've used over the years this one is the worst I've ever used. The quote they gave was over $400 more than I was quoted. I looked at the charge of the parts and 3 of the parts I was charged double of what was the real price ( I checked), some of the labor seemed a little high according to other mechanics I talked too. Well never go there again. Oh forgot when first went there my A/C worked unfortunately I didn't check it til 3 weeks later because I was out on vacation for 2 and it didn't work the guy I talked to was kinda rude so I just went to another mechanic and got it fixed. read more

After an initial good experience with them handling a dead battery, oil change, and a wiper blade replacement with next to no notice I decided to give them another chance by recommending them to my partner for a simple air filter replacement. He had set up an appointment over a week in advance with all his vehicle details in the appointment, had the appointment confirmed and was good to go. On the day of the appointment he arrived and was told that they did not have the filter in stock and would not be able to do anything. On top of that he was told if he entered his vehicle details into the appointment then they would have had the filter on hand but we did have the details entered. I figured this could have been a one off occurrence and chose to set an appointment with them to address a large metal part that had punctured my tire. Early morning I set up the appointment after work and thought all was well. When I arrived however I was told that they are too backed up and they did not confirm the appointment time. I had no indication on the previous two visits that this was even a requirement and was left scrambling to find another repair shop at the end of the day. I would never recommend this place again nor will I take company vehicles to this shop in the future. read more

I had an oil change scheduled for first thing in the morning for after I got off working night shift and when I showed up the guy at the desk said I didn't have a reservation even though I showed him the email with full details about the appt on it. He wasn't helpful at all and needless to say I did not get an oil change here read more

We've been coming to Firestone for roughly 10 years, and the preventive maintenance these folks have done to 5 of our vehicles over this time has saved us some serious money in the long run. Emilio and Maria are always straight up with us, have always steered us in the right direction, and have always looked for the best price possible. Having the peace of mind that this location will get whatever done for us in a timely fashion is worth the few extra dollars you might spend vs a budget tire and brake shop. read more

This review is only for the wheel alignment, and I am very disappointed with the service I got here. I made an appointment for alignment at 2pm, and the staff informed me it will take about 2-3 hours. I come back at 5:30pm and my car is still on the rack. There is no way it takes 4 hours to get an alignment done. What's the point of making an appointment if the store will just over book the appointments. Not to mention, alignment is still off on the rear right side. You think they will get it right after 4 hours. Nope! Now, I have to make another appointment to get it done again. What about a courtesy call to inform me to come in later since they are behind schedule? Nope, screw the customer that's why. Take your car and money some where else. Dont bother coming here unless you like to waste money and poor service. read more

Pulled up to the service area. Three gentlemen starred and none of them came to assist or even ask what I was looking for so I left.

Not sure what happened but this isn't the Firestone I used for over forty years. They wanted to charge $29.95 for repair a flat with a four day wait for scheduling. First time ever being quoted for a flat repair on a tire bought from Firestone. Went to Big Brand and they fixed the flat for free while I waited. Firestone has lost all my busines. read more

They BROKE my Door handle and now the only way to close my door is from the Driver's seat and to roll down the window and pull it shut like some kind of car in a junkyard somewhere. My truck only has 30k miles on it, it's like new. They made ZERO effort to fix it and in fact LAUGHED in my FACE when I asked them what they were going to do about it. BEWARE this place if you expect your car to leave in better shape than you brought it in with. Anyone would think spending a $THOUSAND DOLLARS for 4 tires somewhere would earn you some respect, but this place is just going to DAMAGE YOUR VEHICLE, Aand LOL about it. read more

Fast and easy, however desk staff seemed annoyed. The mechanic seemed more concerned for my vehicle.

Great customer service! Maria and Emilio have always took care of me and my vehicles, this is my third car with them and about 15 years of service, it's great to know the maintenance on your car is going be done right, efficient, and with the least amount of work needed, trust in the auto repair business is everything, and I trust Firestone, Maria, and Emilio. I want my car to last and I know they will keep it running for me as long as possible. read more

DO NOT COME HERE. Downloaded yelp and created an account just to leave this review. Went in at 1:00 to get an oil change and get the car care package. They said they were a bit behind in cars and would be 1 - 1.5 hours. I figured that was reasonable. Sat in the waiting room for almost 2.5 hours, watching as my car was NEVER moved from my parking spot. I checked my paper and it said it would be due at 3:05. I check the time and it's 3:05, with my car still in my parking spot. I go up to the counter to ask how long it'll be and they say about 15-20 more minutes before my car goes IN. Keep in mind the original guy said my car would be DONE in 1-1.5 hours. DO NOT GO HERE. They are way understaffed and will take 3 hours for something that is less than one hour to do. If I could give 0 stars I would. UPDATE: Found out they also scratched my driver side! Awesome service! read more

Service here has been satisfactory on previous visits. I made an appointment for another service. Upon arrival was told it would take a couple hours. WTH - isn't the concept behind making an appointment that they are expecting you and the arrangements are to accommodate you? Not sure I will be going back. read more

I've been coming here for a few years now and I truly have to give these people credit. Emilio and Maria have been providing me excellent customer service for some time now. They always tell you what your vehicle is in need of and explain everything thoroughly. The waiting area is well equipped with social distance seating provided. Thank you to the staff at Firestone for continuing to keep my vehicle running! read more

I went to Firestone on stine rd in Bakersfield California. I went on for what I thought was a wheel alignment. Before they even did the alignment they were so supposed to inspect my car and find out the issue. After charging me for a wheel alignment they tell me I need struts. Then I'm told the wheel alignment helped the issue. I drove out the parking and my car was doing the same exact thing as before and making the same exact sound. They lot did nothing. Charged me and then told me about the issue that they were going to try and charge me 640$ after I just paid 200 for a wheel alignment I did not need. Now 2 malfunction indicators are on in my car, which came on the next day. I'm suing them for any damages done to my car and the physical damage that could be done to me because they tampered with my car which is a danger to me. read more

Firestone Complete Auto Care - Tires Near Me - Bakersfield, California

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If you need your car aligned, Don'T TAKE IT HERE!!! I experienced very careless service and poor professionalism. They made me loose 3 days and every day the manager will made dumb excuses why they couldn't work on my car. They also make me take my original rims and tires, which they later said they didn't need. They did not do anything. I finally had it and called AAA and have my vehicle towed to a different shop. The other shop fixed my vehicle in less than 2 hrs. read more

I stopped in this joint to have an alignment and tire rotation done on my pickup. I called first, dropped off my vehicle and then walked back to work. I was called when the truck was ready for pickup, so job accomplished. I have deducted a star because the waiting area is kind of grungy and dated. I also was not pleased that no-one checked the air pressure in the tires during the alignment or tire rotation. I would have thought this would have been a given, but perhaps you need to tell them exactly what you want done... Meh. read more

I live in LA and got a flat tire on Highway 99 and was able to put on the spare but it was too late in the day to get the tire replaced and had to spend the night in Bakersfield. I've always used Goodyear tires but there aren't any real Goodyear stores in Bakersfield so I went to this Firestone if only because it opened an hour earlier than anyone else. I was the first person in the door at 7:00 am on a Saturday and ended up getting all 4 new Bridgestone tires with road hazard for under $800, which is a fair price. I already needed all new tires, so it's not like I was upsold or talked into buying 3 extra tires. I was out the door and on the road by 8:45. read more

Not the fastest place but they do their job done well. Customer service is good . Maria is very helpful. I recommend making appointments . I have been using them and am a satisfied customer . read more

Went in for oil change that went without any problems once he pulled my truck out of the bay i notice my front tire was completely flat! So my oil change cost me over $260! SMH read more

Firestone earns an A+ from us for getting us back on the road quickly! We suffered a tire blowout on the 5 freeway driving between SF and LA at 8pm on a Sunday night and our spare wouldn't get us home. Decided to drive short distance into Bakersfield for better hotel and selection of tire stores and are so glad we did! Called a few tire stores early Monday morning, only Firestone had good brand replacement to fit our car. Maria was wonderful, told us to bring it straight in, and we were back on the road by 10am that morning. Great service and reasonable prices, thank you Maria and Firestone technicians for saving the day! read more

I blew a tire in a Monday morning on my way to work . Tried to find somewhere close downtown and everything was either closed or paaaacked . This place was not packed at all and they got me in and handled business. No frills but thats ok , it's a tire replacement. read more

Firestone Complete Auto Care - Blown tire on a Monday :( - Tires Near Me - Bakersfield, California

-The most I've ever paid for an oil change. - They told me over the phone they could do my oil change then didn't have the equipment to do it so I had to come back. - Misquoted how long the change would take by about 20 minutes. Nothing good to say about this experience. read more

Great experience at this Firestone. Made an appointment online for tire balance, rotation, and alignment check. I was able to drop off my car early and it was ready within about two hours. Picked it up after work and everything was done well. No issues with up selling or delays, overall great experience and I look forward to visiting them again. read more

Worst place ever . Do not come here . Very unprofessional staff. I had scheduled an appt , I arrive to my appt the day of & turns out the staff totally forgot to put it in their system & couldn't take me in! read more

I'm not sure what these other two are talking about? I've been taking multiple cars to this location for over 12 years. I have experienced nothing but amazing customer service and honesty. Give them a try and I'm sure there's a pretty good reason, why they're always busy...Thanks, guys! read more

Great place cannot say more about their honesty and quality of work. Emilio really took care of things. Like I said this location takes care of business. Awsome!!! read more

Horrible customer service I made an appointment I've been waiting an hour and a half my car still has not been touched I do not recommend this place read more

Can I give less than one star?! Don't go to this firestone! If you have to go to firestone it is WAY worth the trip to the one off stine/white lane area. I got an oil change here and they didn't put the oil cap back on. They did clean my engine off from all the oil that sprayed everywhere from that but broke my dipstick in the process. Then they gave me a Discount on a new dipstick. Then I pulled up and asked them to put air into my tires and they didn't put the cap back on! Not ever trusting them again! Even with the simple stuff! Grrr read more

Under different management. I have been going here for years and always very happy. New management is polite but their time management is terrible. Had a 10am appointment and even brought it in an hour early. Didn't get my car back until the following night. They had it for two whole work days and I needed an alternator and belt. Could have been 5 stars like the old management but I really got sick of the lame excuses. I do believe they would have continued to ignore my car if we hadn't kept on them. read more

I went to Firestone on 23rd and Chester to have a simple oil change. It turned out to not be so simple. The mechanic put my car on the rack, in a few minutes the manager went out. After a while, they both came back into the office and told me they couldn't do the oil change because the oil plug had a silicone around it, therefore, I need a new oil pan, with extra cost for the gasket, and plug. Oh, the manager says, your battery is no good either. I asked what the cost of all this is. He hands the work order and the amount on it $932.56. I told the manager, if this is what my car needs, I will take my car to where the last oil change was. After I left, I went to Big O Tire instead on Oswell. I didn't tell the manager at Big O about what Firestone had told me. After Big O got through they called me up to the desk and said they are finished with my car. I asked if they found anything wrong. He said, No, why? and what about my battery? He said they checked everything, the battery, tires and everything are good. The cost of that oil change, $29.39. Quite a difference! Then I told him what Firestone had told me. He couldn't believe they were telling me what they did. I wrote to Bridgestone who owns Firestone and told them what happened and that I don't appreciate being scammed. I would hate to think of an eldery man or woman and get told they need these things done to their car. Not knowing any better, they would probably have the work done. Shame on Firestone!! read more

Firestone Complete Auto Care - Tires Near Me - Bakersfield, California

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Came in for some new tires, brakes, alignment and a few other things and Maria the manager was more than helpful, didn't try hustling for extra sales, and got straight to the point. Highly recommend this Firestone! read more

Came in before closing they were waiting on approval from company due to our truck being a ARI FLEET vehicle stayed after hours to help us install our four tires, new we had a long drive the next day thanks to Maria and one of the workers named Brandon very helpful and good customer service. Thank you read more

This place is nothing more than an place that can change oil, replace brake pads, and sell tires!! I've taken my truck there because it says "complete" auto care and twice I've been told they're "technicians" can't fix! Took it to an actual shop the first time and found the electrical short was due to a bad seat switch! The second time, I told them exactly what was wrong and it needed an o ring in the coolant bypass hose after doing research and after keeping it overnight, I was told again we don't work on those thing!! My question is why even tell me I've r the phone we can fix it if you know you can't? read more

Needed a flat repair. The Firestone team was pleaseant and consistent in good service. Thanks!