Absolutely terrible experience. The customer service was unprofessional and dismissive from the…read morestart. What should have been a simple process turned into a headache because nobody seemed willing to actually help or explain anything. They refused to accept my payment method without offering any kind of solution. Instead of working with me, it felt like they just didn't want to deal with it at all. On top of that, the communication was horrible. I wasn't getting straight answers, and at one point the employee just started speaking in another language mid-conversation, which made the whole situation even more frustrating and uncomfortable. Overall, this place seriously needs to do better with customer service, communication, and basic professionalism. Definitely not the experience I expected.

Jose and staff were great. They have a new clean yard and…read moremy truck was ready to go on arrival. Plus a fair price made it worth while. I will definitely use that location again.

The people I dealt with were the best. They had exactly what we wanted, a tow dolly to tow my…read moredaughter's car, it worked great!

If I could not give this place a star, I would! I am absolutely LIVID with this location! My…read morecontract was to drop off the tow dolly at 2pm. I clarified with the employee yesterday if they were open until 2pm and he said yes. I showed up about 1pm and the place was closed. I called the number and it forwarded me to representatives, not onsite. The first representative confirmed that due to Easter Sunday the place closed at 1pm! That infuriated me considering 1:) it's Easter Sunday and 2:) I confirmed with the guy, not once, but twice of them being open to drop off anytime before 2pm!!! As I was waiting for the representative to get a manager on the phone, the call was transferred to another representative, which forced me to have to re-explain the situation! The 2nd representative tried to assist me to drop off at an alternate location or to leave the dolly outside the gate. The representative could not confirm for me that if I left the dolly there that I would be released of any liability if it got stolen outside the gate. What customer in their right mind would leave it if they would still be held accountable for an equipment worth a couple of hundreds of dollars. At this point, I'm already furious by being in this situation and to add to it, had been on the phone for about, if not over 40 minutes just to wait and see if they can get a manager on the phone, only for them to tell me that all the managers aren't in on Sundays! Now inconvenienced to have to come back to the location the following day to return, and have to take some time off in the morning from work because I have to be at work at 8am and of course they aren't open until 8am. ABSOLUTELY AN ANGRY CUSTOMER!!!!!!

We have been using Wildomar Storage for years and we have appreciated the new efforts made to…read moreupdate the lot. The customer service has also greatly improved. Jennifer has been very accommodating and helps us and other customers with creative solutions and a smile!

Since I cannot respond directly to the "business owner's" reply to my previous post, I will respond…read morewith a new post here. First, yes, I was your tenant. My RV was stored under my wife's name. Next, NEVER did your staff endure obscene language from me. There were times when I was rude, BUT ONLY WHEN you and your staff were rude to me first. I'm your customer I expected better from you. On the day when you ABSOLUTELY told me to drive through a partially opened gate, I had to stop myself, several times, from responding in kind toward your rudeness to me. In the end, it was YOU WHO DROVE ME AWAY AFTER NEARLY TWO YEARS OF SATISFACTORY SERVICE. You are an intolerable young lady. PS - I noticed your troll Lyn S (or was it you directly?) left a GLOWING review ONE DAY after my original post. How convenient.

This U-Haul on the corner of Jefferson and Los Alamos is the best in the area! They have a wide…read morerange of truck sizes to fit your individual or family's needs. They also carry various moving supplies like different shapes and sizes of boxes, tape, bubble wrap, etc. Service is always helpful and friendly. Dropping off is also easy since you can drop the truck off after hours at the truck drop-off area and you can leave the keys in a drop box. There are also storage rental units available on the premises.

The move into storage was easy and went fantastic. The office was super helpful…read more They answered all my questions

I had no complaints at first, but I've had stuff stolen out of my unit multiple times until I put…read morean additional lock on (one that StaxUp didn't provide). Now I'm finding out it's an issue across the entire complex, and other tenants have had rodent issues as well! The price for our unit has ballooned up to $359.00 a month as well. Leaving after this month.

The person that helped us was a nice guy and the price was good when we moved in. BUT. It's been 2…read moreyears now and this year, our unit and the whole area near us got broken into. Thankfully, from what I could tell nothing was stolen. They soon added keypad locks to the doors which was good. We are moving out now because the price has raised multiple times in the last year and I found somewhere better prices and better amenities. Also saw reviews about rats. Thankfully we didn't have that problem but today when cleaning out our unit, another one a couple doors down was left open and had tons of droppings!!! Beware

I rented a truck and drove hit, 13 miles, round trip and they charged me $73.50 for gas. Never ever…read morehave I experienced this. Now, that I am ranting. This place wouldn't even take cash.

This is my second u haul place to day and let me say it is night and day. The previous on in Perris…read morevalley was horrible. Its was a tow company and uhaul the guy was horrible never agian. This location was awesome. The guy helping us was great he literally had like 4 customers at once and not one had to wait long. Tony was awesome did a great job.

There customer service has really taken a step in reverse. Ive been a repeated customer over the…read moreyears because they had great attitude and customer service. Id drive past 2 other rental yards to give them my business because of it. Today it felt like I was bothering the salesmen or wasting his time. He didn't even go over how to operate the piece of equipment or any safety rules . Just said here you go. His explanation was the lawyers tide there hands when it came to helping the customer. In my opinion they have lost that helpful home town service that wept me coming back over the years.

I have been renting equipment from them for over 30 years. Today I went I to rent a chainsaw. The…read moreguy grabbed one looked at the chain and said it sharp! Goes out side and cranks it for a while and it finally started. I drove 35 minutes to my son's house to trim a 6" branch that had fallen on his fence. Started up the Chainsaw warmed it up and walked over to the branch. Started to try and cut a 1" branch on both side and it wouldn't even cut it??? I called them and they apologized and said if I wanted to go to Tractor Supply and get a new chain they would reimburse me.. I said I will just bring it back. I drive back 45 minutes and the guy behind the counter asked if I was done with my job. I said the saw wouldn't cut and I showed him this photo I took. He said " Well we cut some wood with them before they go out and the chain was sharp. Besides , if you hit the ground one time the chain will be dull!" I said I didn't even use the saw! They did hesitantly give me back my money. But I am done with that place. If there gonna call me a lier? I will never go back there again!!!