This is a review for the location on 21st/R at. After reading all the terrifying reviews of truck…read morerental, I took my friends advice and rented from Penske. Even though their price is not the lowest, BUT... It'll save you a lot of trouble the day you move. Most other companies have issues getting the truck you reserve, and I understand, sometimes, it's due to other renters returning their rentals late... But Penske did a really good job planning for a vehicle for me. They called about 5 days before and again couple days before I was due to pickup the truck. Monroe was very helpful and answered all my questions with professionalism and a smile. He did not try to sell me anything I didn't want or need. He even offered to show me the vehicle prior to move day as I was afraid of driving a truck I didn't need to sf. I highly recommend their service

Yesterday, I scheduled the rental of a 15 ft. truck from this site and John, the owner, What an…read moreeasy and overall great experience. There were no problems and we drove the truck to Walnut Creek and back last night. The truck was clean and pick-up and drop-off were quick and efficient. The owner has been in business for 7 years which is very apparent. I recommend this business over other U-Haul sites due to the excellent reviews and it being located just off of Greenback Lane.

I have rented two trailers from this place in the past two days. The guy working there was…read moreincredible. Very friendly and personable. I will definitely be back. I've already referred my buddy there. I will be back in two weeks because of the guy working there. Overall great experience! Thank you!

I have never had a Uhaul storage unit or one that is climate controlled…read more I ran into a pinch and needed some extra space for some incoming inventory. Sara, Lexi and Cyndi were really helpful in understanding my needs and delivering with excellence. I highly recommend this Uhaul location because of Sara and Lexi they work hard and showed me great customer service. The facilities are clean and safe!

I rarely leave negative reviews, but my experience at U-Haul Roseville on Wills Road was one of the…read moreworst customer service experiences I've ever had. I had a reservation for a 26-foot moving truck and an auto transport trailer with a scheduled pickup time of 7:30 a.m. Despite arriving on time, I stood at the front of the line for 45 minutes before a single employee acknowledged me. During that time, one employee repeatedly walked back and forth from the office sipping her coffee while clearly seeing a line of customers waiting to be helped. By the time someone finally assisted me, there were approximately seven customers lined up behind me. Considering the store opened at 7:00 a.m., this level of service is unacceptable. The first truck I was assigned was completely out of fuel. After I complained, I was assigned a second truck that was also completely empty. Only after insisting did they provide a truck with a half tank of gas, but I had to walk all the way to their overflow lot behind the property to retrieve it myself. After driving the truck back to the front, they attempted to assign me an auto transport trailer that was missing the primary steel bracket for the trailer jack. This wasn't a cosmetic issue. The entire mechanism was incomplete, with a roughly one-foot steel component and its mounting hardware missing. The only reason it was caught was because the employee couldn't raise the trailer, giving me time to compare it to another trailer and realize major parts were missing. They then directed me to a second trailer, which was also missing a large structural bolt. I was actually told it "should be fine because the bolt on the opposite side would probably hold everything together." That is an astonishing response when dealing with equipment designed to tow thousands of pounds at freeway speeds. Once I settled for the trailer with the missing bolt, I was completely on my own. The employee could not show me how to properly secure my car because he did not know how. No one helped verify the tie-downs. I had to grab someone to help me verify the trailer's brake lights worked. And no one performed what I would consider even the most basic safety checks before sending me on my way. In total, I was there for 1 hour and 15 minutes. Those delays had real consequences. I arrived 30 minutes late to my scheduled Moving Help appointment, meaning I paid for three hours but only received two and a half hours. The delay also pushed back my entire move to Central California, causing me to arrive late to my second Moving Help appointment later that day. I want to be clear that I don't blame the employee who ultimately helped me. He was polite, doing his best, and was clearly placed in a situation without the training or support necessary to succeed. The responsibility falls squarely on management. Sara Thorn, employee #706046, as General Manager, you should be ashamed! This facility reflects your leadership. Customers should not have to inspect your equipment for missing structural components, argue for a truck with fuel, retrieve their own truck from an overflow lot, or teach themselves how to safely load a vehicle onto an auto transport because your staff has never been trained. These are not minor inconveniences. They are serious safety issues. The lack of equipment inspections, maintenance, employee training, and overall management at this location is alarming. It's only a matter of time before defective equipment or inadequate instruction results in someone getting killed. The fact that you haven't been sued or fired is beyond me. I will never recommend this place to anyone.

Hired U-Haul to install a hitch on our Chevy 1 ton work van. I worked with Corry, he gave…read moreexcellent customer service and did a good job installing the hitch and wiring the 7 pin connector. Lastly, U-Haul was reasonably priced and It appeared the other truck stores we're price gouging. Anyhow, highly recommend this location.

Great Experience! I…read moreneeded Propane tanks filled. I pulled up to the Service Area. No one was out there at the time so I went inside to ask for help. The guy put down what he was doing and immediately walked me outside to handle the situation. He filled up both tanks and asked me if I wanted to Pay at the pump. I said, "sure, save me a trip inside." He took out a cell phone, got my card, entered the info, and asked me if I wanted a receipt. I declined the offer. He thanked me, I thanked HIM, and I left. That transaction took all of about Nine or Ten minutes and I was on my way to light up my patio heaters. Great Service, Great Location, (four minutes from my home). I'll be back next time and EVERY TIME I need propane.

This review does not apply to any U-Haul location. It's for the U-Haul company advertising…read more Rented an advertised 20' truck but after I could not fit everything I started to question the size. I measured the truck and it was 17' not 20' . The extra 3' is located on top of the cabin that has a lot less space. This is false advertising by the U-Haul company.

I was waiting in line April 13 2025 at 10:50 am . I was next. The older male cashier looked at me…read moreand said "you please wait !" And pointed at me . And then he called the male behind me and called him up and rang up his items and assisted him first . I am a female and this male cashier refused to help me and discriminated against me because I am a woman ! I am soo outraged and walked right out and left ! I will never step foot in this business again and I do not recommend any one goes there !

From the top, I got there and the first thing I noticed when I tried to pay was that their card…read morescanner is broken and tap to pay doesn't work. O.K. back to the Stone Age like we're at Walmart. This is a very large U-Haul rental center. I don't understand how they can't afford to fix the card reader so that tap to pay works. Then when I told the guy I only had Apple Pay, and asked if he could take my card info (I've done this before at other U-Haul locations) and he told me that he couldn't. He was completely unhelpful and his demeanor told me that if it wasn't easy for him, he didn't want to do his job. And then when I went to return it, whoever designed this complex failed to consider the size and how much equipment lives here. The return area is a joke compared to the rest of the joint. All in all at this facility, customer service just about leaves everything to be desired. I definitely would recommend you just go to another one even if the equipment you need is super far out of the way. It's so NOT worth wasting your time or money here.

Management 10/10. Could use some polishing …read more Security 10/10 . I'm super happy with everything here . Thank you so much !

Enterprise is my go-to for car rentals both locally, as well as, when I'm traveling…read more Enterprise has locations dedicated solely to truck rentals! Who knew?!? Big trucks, medium trucks, small trucks, and even good 'ole standard trucks. Truck rentals like car rentals are daily, by days needed, weekly, etc. The cost is higher, but if you're moving, hauling stuff, etc., it's worth the cost. Pick up and drop off at this location was a breeze. In fact, it was easier than most car rental locations. The entire team is awesome. They were all super friendly, and made sure that I was either being helped, or to answer my questions. The truck that I rented was super comfy! The ac worked perfectly for the 110° heat wave going on, and the radio had great sound quality. Important things to have when you're moving stuff! Plus, several large cup holders, for those of us that like to carry water and coffee etc. If you are moving, or in need of picking up oversized (won't fit in your in your car stuff) Enterprise Truck Rental is perfect! Most of us tend to go with other companies that are known for self-moving trucks, and I'm here to tell you, Enterprise is more reasonably priced, cleaner, and so much easier to deal with!

Couldn't take an updated card for billing. Wouldn't do business here again. Outdated machines I…read moreguess go use someone else in the future and would recommend others to do the same.

Thank you katie ! moving is not the most pleansant way to spend your day but katie yes i mean you…read more made moving fun Thanks again Bob s.

I arrived around 3:00 PM on Friday, July 3, and met with Katie. She was outside working, greeted me…read moreright away, got me checked in quickly, hooked me up with the trailer, and had me on my way. She was very professional, attentive, and a pleasure to work with. I returned the trailer around 12:00 PM on the Fourth of July and was helped by Sharon. She was also very professional, attentive, and provided excellent customer service. You have two outstanding employees at this location. As a business owner myself, I know how difficult it is to find and keep great employees. I highly recommend taking good care of Katie and Sharon they're a tremendous asset to your team. Keep up the great work!