The online reservation system is not reliable. We made reservations and the truck was not there,…read morethe staff told us the online system doesn't work, so our 7:30 a.m. reservation turned into a 10:30 start time as we were sent to another location to pick up the truck. This is not ideal in these really hot temperatures. I'm not sure how you can prevent this, maybe call and try to talk to a person if possible or maybe go into the physical office to secure the vehicle for the day and time you need it. Their customer service person for complaint resolution is exceptional, that's what the three stars are for, her. She actually deserved 5 +, but I wanted to be sure folks were prepared for the problems.

we made an appointment to put a power cord on car to be able to tow a tent trailer and when we got…read morethere one of the workers helped us signed in for appointment, here's where it gets a 5 * from us. We got Ricky to help us I explained that we had a tow package on car and showed him a picture of what we needed. He got so excited because he just got in a new product to do the work we needed. So a $71.00 repair became a $17.00 repair. He could have kept doing what we thought we needed and put in a whole new wiring system, but he truly listened and did what he knew we needed. Than you Ricky!

This is a review for the location on 21st/R at. After reading all the terrifying reviews of truck…read morerental, I took my friends advice and rented from Penske. Even though their price is not the lowest, BUT... It'll save you a lot of trouble the day you move. Most other companies have issues getting the truck you reserve, and I understand, sometimes, it's due to other renters returning their rentals late... But Penske did a really good job planning for a vehicle for me. They called about 5 days before and again couple days before I was due to pickup the truck. Monroe was very helpful and answered all my questions with professionalism and a smile. He did not try to sell me anything I didn't want or need. He even offered to show me the vehicle prior to move day as I was afraid of driving a truck I didn't need to sf. I highly recommend their service

Yesterday, I scheduled the rental of a 15 ft. truck from this site and John, the owner, What an…read moreeasy and overall great experience. There were no problems and we drove the truck to Walnut Creek and back last night. The truck was clean and pick-up and drop-off were quick and efficient. The owner has been in business for 7 years which is very apparent. I recommend this business over other U-Haul sites due to the excellent reviews and it being located just off of Greenback Lane.

I have rented two trailers from this place in the past two days. The guy working there was…read moreincredible. Very friendly and personable. I will definitely be back. I've already referred my buddy there. I will be back in two weeks because of the guy working there. Overall great experience! Thank you!

I have never had a Uhaul storage unit or one that is climate controlled…read more I ran into a pinch and needed some extra space for some incoming inventory. Sara, Lexi and Cyndi were really helpful in understanding my needs and delivering with excellence. I highly recommend this Uhaul location because of Sara and Lexi they work hard and showed me great customer service. The facilities are clean and safe!

I rarely leave negative reviews, but my experience at U-Haul Roseville on Wills Road was one of the…read moreworst customer service experiences I've ever had. I had a reservation for a 26-foot moving truck and an auto transport trailer with a scheduled pickup time of 7:30 a.m. Despite arriving on time, I stood at the front of the line for 45 minutes before a single employee acknowledged me. During that time, one employee repeatedly walked back and forth from the office sipping her coffee while clearly seeing a line of customers waiting to be helped. By the time someone finally assisted me, there were approximately seven customers lined up behind me. Considering the store opened at 7:00 a.m., this level of service is unacceptable. The first truck I was assigned was completely out of fuel. After I complained, I was assigned a second truck that was also completely empty. Only after insisting did they provide a truck with a half tank of gas, but I had to walk all the way to their overflow lot behind the property to retrieve it myself. After driving the truck back to the front, they attempted to assign me an auto transport trailer that was missing the primary steel bracket for the trailer jack. This wasn't a cosmetic issue. The entire mechanism was incomplete, with a roughly one-foot steel component and its mounting hardware missing. The only reason it was caught was because the employee couldn't raise the trailer, giving me time to compare it to another trailer and realize major parts were missing. They then directed me to a second trailer, which was also missing a large structural bolt. I was actually told it "should be fine because the bolt on the opposite side would probably hold everything together." That is an astonishing response when dealing with equipment designed to tow thousands of pounds at freeway speeds. Once I settled for the trailer with the missing bolt, I was completely on my own. The employee could not show me how to properly secure my car because he did not know how. No one helped verify the tie-downs. I had to grab someone to help me verify the trailer's brake lights worked. And no one performed what I would consider even the most basic safety checks before sending me on my way. In total, I was there for 1 hour and 15 minutes. Those delays had real consequences. I arrived 30 minutes late to my scheduled Moving Help appointment, meaning I paid for three hours but only received two and a half hours. The delay also pushed back my entire move to Central California, causing me to arrive late to my second Moving Help appointment later that day. I want to be clear that I don't blame the employee who ultimately helped me. He was polite, doing his best, and was clearly placed in a situation without the training or support necessary to succeed. The responsibility falls squarely on management. Sara Thorn, employee #706046, as General Manager, you should be ashamed! This facility reflects your leadership. Customers should not have to inspect your equipment for missing structural components, argue for a truck with fuel, retrieve their own truck from an overflow lot, or teach themselves how to safely load a vehicle onto an auto transport because your staff has never been trained. These are not minor inconveniences. They are serious safety issues. The lack of equipment inspections, maintenance, employee training, and overall management at this location is alarming. It's only a matter of time before defective equipment or inadequate instruction results in someone getting killed. The fact that you haven't been sued or fired is beyond me. I will never recommend this place to anyone.

Hired U-Haul to install a hitch on our Chevy 1 ton work van. I worked with Corry, he gave…read moreexcellent customer service and did a good job installing the hitch and wiring the 7 pin connector. Lastly, U-Haul was reasonably priced and It appeared the other truck stores we're price gouging. Anyhow, highly recommend this location.

Great Experience! I…read moreneeded Propane tanks filled. I pulled up to the Service Area. No one was out there at the time so I went inside to ask for help. The guy put down what he was doing and immediately walked me outside to handle the situation. He filled up both tanks and asked me if I wanted to Pay at the pump. I said, "sure, save me a trip inside." He took out a cell phone, got my card, entered the info, and asked me if I wanted a receipt. I declined the offer. He thanked me, I thanked HIM, and I left. That transaction took all of about Nine or Ten minutes and I was on my way to light up my patio heaters. Great Service, Great Location, (four minutes from my home). I'll be back next time and EVERY TIME I need propane.

This review does not apply to any U-Haul location. It's for the U-Haul company advertising…read more Rented an advertised 20' truck but after I could not fit everything I started to question the size. I measured the truck and it was 17' not 20' . The extra 3' is located on top of the cabin that has a lot less space. This is false advertising by the U-Haul company.

I was waiting in line April 13 2025 at 10:50 am . I was next. The older male cashier looked at me…read moreand said "you please wait !" And pointed at me . And then he called the male behind me and called him up and rang up his items and assisted him first . I am a female and this male cashier refused to help me and discriminated against me because I am a woman ! I am soo outraged and walked right out and left ! I will never step foot in this business again and I do not recommend any one goes there !

The U-Haul on Sunrise in Roseville is hands down my go-to spot whenever I need a rental. I've…read morerented both cargo vans and moving trucks from this location multiple times, and the experience is consistently outstanding. The entire team is fantastic, and a special shoutout to the manager, Courtney--she and her staff make the process smooth, quick, and completely stress-free every single time. High efficiency, great customer service, and reliable equipment. Highly recommend!

From the top, I got there and the first thing I noticed when I tried to pay was that their card…read morescanner is broken and tap to pay doesn't work. O.K. back to the Stone Age like we're at Walmart. This is a very large U-Haul rental center. I don't understand how they can't afford to fix the card reader so that tap to pay works. Then when I told the guy I only had Apple Pay, and asked if he could take my card info (I've done this before at other U-Haul locations) and he told me that he couldn't. He was completely unhelpful and his demeanor told me that if it wasn't easy for him, he didn't want to do his job. And then when I went to return it, whoever designed this complex failed to consider the size and how much equipment lives here. The return area is a joke compared to the rest of the joint. All in all at this facility, customer service just about leaves everything to be desired. I definitely would recommend you just go to another one even if the equipment you need is super far out of the way. It's so NOT worth wasting your time or money here.

Couldn't take an updated card for billing. Wouldn't do business here again. Outdated machines I…read moreguess go use someone else in the future and would recommend others to do the same.

Honestly everything that could go wrong in my day today, did. Not the greatest circumstances…read morebrought me to renting a truck today but honestly the manager Bri and Laura, i believe, really helped me out and turned my day around. They were very helpful and I'm very thankful. Being this helpful gets overlooked. Thank you very much!

I arrived around 3:00 PM on Friday, July 3, and met with Katie. She was outside working, greeted me…read moreright away, got me checked in quickly, hooked me up with the trailer, and had me on my way. She was very professional, attentive, and a pleasure to work with. I returned the trailer around 12:00 PM on the Fourth of July and was helped by Sharon. She was also very professional, attentive, and provided excellent customer service. You have two outstanding employees at this location. As a business owner myself, I know how difficult it is to find and keep great employees. I highly recommend taking good care of Katie and Sharon they're a tremendous asset to your team. Keep up the great work!

Terrible experience with this location, if I could give a zero review this would definitely get…read moreit.. I originally had my contract to pick up a 20ft U-Haul to move to Reno, NV. I was contacted a day before telling me they were low on those trucks and if we would take a 26ft truck instead free of charge, I agreed to that. I picked up the truck today (9/11) and from the moment of picking up this truck has been nothing but inconvenience. Sharon helped us with the paperwork and was completely rude, went to start the truck and it showed empty. We had Sharon fill the truck up more considering it's required by the company to put 1/4 of gas in there, when she put more gas in (5 gallons) it was assumed the gas gauge was broken. As we were driving off and onto the freeway, we noticed the hood was flapping more than it should have. Immediately got on the side of the freeway and noticed the hood wasn't latch AT ALL!! I called road side assistance regarding the gauge issue since we are traveling up the mountain we want to make sure how much gas was actually in the car. A technician comes out a few hours later and immediately the technician told us this truck was siphoned as the cap connection was popped off and clear as day there was no gas in the truck...the tank was COMPLETELY empty. Now we are having to spend more money BEFORE we even drive up the hill when we already spent $400+ on this rental. I called the location back to make sure they corrected my contract to show I'm not filling up this truck when we got completely empty and hope to get a refund on this reservation of some sort. Spoke to Katie who was completely rude from the jump when I was trying to get confirmation on all this stating "we already told roadside assistance this was updated and you can drop it off at empty". This has been the WORST experience of U-Haul before we even finish the damn trip. I have never had an issue with any other U-Haul locations and it's clear as day this location doesn't even bother to do what their contract and policy shows....which is checking the trucks before the customer gets their trucks and very worrisome. Never again will I get a truck from here nor would I ever recommend this location. Their customer service reps should not be working there if they aren't willing to go the extra mile after THEY MESS UP.

The staff is efficient and friendly. The place is well organized. Although they were slightly…read morebusy, they did not rush their customers. Highly recommended.

I have been here numerous times and the staff is always so friendly and quick! Great service!read more