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    Penske

    5.0 (1 review)
    Closed 9:30 am - 5:30 pm

    Services - Penske

    Truck rental

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    10 years ago

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    Budget Truck Rental - I wasn't aware that a Ford 350 got approximately .5 miles to the gallon.

    Budget Truck Rental

    (7 reviews)

    I rented a truck on 9/17/23 and I rented it for 2 days. I had to pick it up in Colorado Springs…read morebecause they didn't have any trucks available where I wanted to pick it up which was Pueblo, Co. anyway I explained this to the gentleman where I picked the truck up and he gave me extra miles for it. That's where the trouble started when I turned the truck in at Greenwood Village they were closed so we filled out the paperwork and left it there. I called the next day and asked if there would be any more charges and the lady told me "NO" then 2 days later I got a $156.53 charge on my card! I went back and forth with someone sending my contract information and they said all they could do was refund $31! So I called them and was on the phone for an hour and a half trying to explain to them what my contract says and I was refunded only half! Oh and the people at this Greenwood Village office said I put 304 miles on the truck which I only put 200! So someone at this office is very dishonest!! I WILL NEVER RENT FROM BUDGET AGAIN THEY ARE CROOKS!!!

    Rented a one way truck from Budget at the end of December, and returned it 5 days later. Two months…read morelater received a bill for $300 from budget to remove graffiti that was on the truck when I picked it up. Do yourself a favor, don't use Budget! **Update** - Responded to Budgets outsourced claims provider Sedgewick and explained the situation, their response was to send the bill to collections with no warning. I can't stress enough to not get involved with Budget, terrible terrible customer service.

    U-Haul Moving & Storage of Highlands Ranch - Reasonably priced.

    U-Haul Moving & Storage of Highlands Ranch

    (111 reviews)

    I was fully prepared to give one star, because some of the people who work here are JERKS. The bad…read morepeople didn't use a mattress bag, so I tried to return it. Twice. Even though they say, "Buy plenty, we'll buy them back," AND they have a complete record of ALL MY PURCHASES, I was told that I need the paper receipt. So I had the mattress bag in my trunk. Today I decided that I was tired of looking at it, and went back. I did it as an exchange for book boxes, and that worked. Success at last! So, four stars for NOT giving me attitude and making my life difficult. I would like to give the employee credit, but that would expose the jerks, whose names I never bothered to get. Mainly because when I couldn't return the sealed mattress bag, I departed tout suite. I do have the giant paper receipts, but idk where I put them.

    The worst customer service, rude, and unprofessional. Took…read morethe car for a hitch install. The hitch was preordered 2 weeks in advanced. When arrived, I made sure that they actually able to install it on my vehicle, got a confirmation from the mechanic. 5 hours later got a call saying that that received a wrong part. Came to pick up my car and she wouldn't give it back to me, because the couldn't find the paperwork... Rescheduled. A week later trying to get confirmation by the phone that they have my part and the lady puts me on hold for 45 minutes, I hanged up and called again, she put me on hold again ... still no response. The most careless person on a phone. My appointment is today... I wish there was another location to install the hitch in Denver. Too unfortunate that U-Haul doesn't keep it up to the standards.

    Penske - truck_rental - Updated May 2026

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