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Centennial, CO

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Penske

5.0 (1 review)
Open • 9:30 am - 5:30 pm

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10 years ago

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Budget Truck Rental - I wasn't aware that a Ford 350 got approximately .5 miles to the gallon.

Budget Truck Rental

(7 reviews)

Don't ever rent from this place or Budget. I've used Uhaul a number of times and never had any…read moreissues. I thought saving that extra $700 for our move across country was going to be worth it, but it wasn't worth the hassle we had with Budget and this location. First, when I made my reservation, it was supposed to have a car carrier, but luckily I came a couple of days before our move to make sure the carrier was attached to the reservation (it wasn't). Apparently, this is a one man operation at this location bc he wasn't there at noon and the doors were locked. Second, apparently this location likes to close at 2:30, so be prepared, they aren't staying a minute afterwards. Another good example of the lack of customer service would b the fact that they will not help you lose your car up on the transporter. I was told by the guy to check it out on YouTube. I've never loaded a car up on a transporter, and luckily I was able to figure it out, but I know Uhaul at least helps you out. Last thing, it seems like they didn't even inspect the truck that they gave me. First, I had a tire that was running flat on the truck and luckily caught it before we hit the Kansas border. Then the transporter had a flat tire, not once, but twice bc the valve stem was wearing down and old. In conclusion, what may seem like a great deal to move, don't ever use budget, especially this location. SN- after a lot of arguing with customer service about the hellish 1500+ mile trip, I was able to get a 20% credit to the trailer (which was like $80) and then one gas fill up reimbursed. Still doesn't help the help the 12 hour delay on the road with a dog.

I rented a truck on 9/17/23 and I rented it for 2 days. I had to pick it up in Colorado Springs…read morebecause they didn't have any trucks available where I wanted to pick it up which was Pueblo, Co. anyway I explained this to the gentleman where I picked the truck up and he gave me extra miles for it. That's where the trouble started when I turned the truck in at Greenwood Village they were closed so we filled out the paperwork and left it there. I called the next day and asked if there would be any more charges and the lady told me "NO" then 2 days later I got a $156.53 charge on my card! I went back and forth with someone sending my contract information and they said all they could do was refund $31! So I called them and was on the phone for an hour and a half trying to explain to them what my contract says and I was refunded only half! Oh and the people at this Greenwood Village office said I put 304 miles on the truck which I only put 200! So someone at this office is very dishonest!! I WILL NEVER RENT FROM BUDGET AGAIN THEY ARE CROOKS!!!

U-Haul Moving & Storage of Highlands Ranch - Reasonably priced.

U-Haul Moving & Storage of Highlands Ranch

(113 reviews)

I was fully prepared to give one star, because some of the people who work here are JERKS. The bad…read morepeople didn't use a mattress bag, so I tried to return it. Twice. Even though they say, "Buy plenty, we'll buy them back," AND they have a complete record of ALL MY PURCHASES, I was told that I need the paper receipt. So I had the mattress bag in my trunk. Today I decided that I was tired of looking at it, and went back. I did it as an exchange for book boxes, and that worked. Success at last! So, four stars for NOT giving me attitude and making my life difficult. I would like to give the employee credit, but that would expose the jerks, whose names I never bothered to get. Mainly because when I couldn't return the sealed mattress bag, I departed tout suite. I do have the giant paper receipts, but idk where I put them.

Awful customer service. The trailer itself was fine. The employee working there was not. I will go…read moreout of my way next time to rent a trailer from a different location. At pick up, it took a long time to find someone to help me. When he finally did. He did a lot of complaining about how many days in a row he has to work. At drop off, I waited a long time for somebody to help me. Eventually, I walked in and found everyone on their phone. Then I was chewed out for not waiting by my car... by the same guy who couldn't stop complaining in the morning. Very rude. Then he went back to his phone while someone else came out to help me.

Penske - truck_rental - Updated October 2026

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