Sooooo I don't want this place to get swamped after my review but this place top to bottom is a ten…read moreand if some extra zero behind it . But for sure some of the best customer service , great food and very clean rooms and hallways and outdoors as well. The people are genially nice and really want to point you in the right div Reaction and very friendly, definitely not like New York!!food was really good , such fast service . I'd come back here for sure if I was coming Back. The beds are Also very comfortable and friendly as well

This was a last minute decision to try this hotel, it was in close proximity to the Movie venue…read more Clean, modern. Easy check-in and checkout. Room was super comfy with a nice couch and mini fridge, microwave and coffee maker. 2 bottles of water was a nice surprise. What really stood out was the room darkening curtains, woke up at 7:30 and thought it was still 4am. We did have an issue due to a winter storm, took out their satellite tv so it was a quiet night. We had a very restful night.

What a fantastic hotel. One of the coolest little cities I've ever been too (first time staying on…read morethe east coast) the staff, check in and the rooms were beyond my expectations. I was here for a work trip but I'd come back just to vacation. This place is doing it right. And the included chocolate's in the room? Don't sleep on those as they will melt. Can't wait to come back!

Beautiful hotel, attention to detail is everywhere. The interior designer deserves an award. The…read morestaff is incredible, they were the cherry on top of perfection. The restaurant onsite is as amazing as the hotel, the food was delicious, from appetizers to desserts! If you don't believe this review, I encourage you to see for yourself.

This hotel was top notch! The free breakfast was delicious, fully stocked, well organized, and…read morekept clean. Our room was very clean. I called to get extra pillows and a blanket and they came quickly. I highly recommend this hotel. The location is great, close to everything!

Absolutely wonderful! As you walk into the main entrance of the hotel, you are greeted by an…read moreemployee who, obviously loves their job. There is a lower level where the pool and Jacuzzi are located, the pool is clean the area is neat. Their rooms were clean, Smoke-free hotel, plenty of towels and wash cloths. The hotel is well-maintained, the rooms are clean no foul odors and I felt very comfortable being there. The continental breakfast is from 6 AM to 10 AM. Today's breakfast Included western omelette and sausage, coffee, and tea , And other items to snack on. Which were all included in the price. Their pool on the lower level is open from 8 AM to 10 PM. You must have a responsible adult if there are small children swimming. This was one of the best hotels I have stayed at, and this was a last-minute reservation that I've made.

We stayed here while my child played in a Spooky Nook tournament. It was great!…read more Room was comfortable and clean, well appointed. Beds were comfortable. Lobby is comfortable to grab a cup of coffee and start my morning. Reading other reviews with complaints, I do disagree. I didn't find parking particularly confusing at all. It's a multipurpose facility so there are two lots - but it's not that difficult to navigate (I'm baffled by the extreme confusion people had). My fridge was a good size, and worked. All the staff we dealt with here have been so polite and friendly. To complain about no food on site? Not all hotels offer food. Many times we've been in hotels as tournament families and our start time is too early to even hit hotel breakfast when offered. I check what's available and bring stuff if needed. It's just part of being prepared. And yes, I brought what we needed here - not a big deal. Very happy to stay here again, nothing to complain about!

We just stayed here for a tournament and this hotel lives on the fact that there are not many other…read morechoices. Customer service was terrible. Our ac did not work in our room and they tried to reset several times but we were left with no air for 24 hours. The women at the front desk was extremely rude and said there was no even partial refund they could do because "they tried".

The Comfort Inn & Suites of Lancaster County at 3903 Abel Dr, Columbia, PA 17512 deserves NOOOOO…read morestars. The TWO teams, from our club, that were forced to book this hotel LEFT (8 families before even spending the night there and the REST left the next morning.) EVERY. SINGLE. Family that left provided REASONS to the front desk staff of one of the following issues: pests, bed bugs, urine stains, smells of marijuana/smoke. So don't tell me that "at the time of your stay, no confirmed safety, pest, or sanitation concerns were reported to management or documented on-site". Management "wasn't available or onsite to meet or talk. We had 5 people BIT by BUGS!! They charged us ALL for the 3 days - they are CROOKS. We are fighting for a refund! You just earned yourself a visit from the Lancaster County Health Department!!!!! We will NOT let this go. We WILL get a refund and you WILL be reported!!!

HUGE shout out to Tyler who not only canceled our reservation the day of, because they oversold the…read morehotel but also lied about it, throwing another employee under the bus and leaving her to clean up the mess. $300 is gone and is a fight to get back. I appreciate it, Tyler! They price gouged terribly because it was an event weekend at Spooky Nook. For the lack of cleanliness and the state of the rooms, it's not worth $200+ per night. (Was charged $300 for Saturday night and $200 for Sunday). The only positive is that it's very close to the event space so it's convenient for early call times. But next year, we'll find somewhere else unless they get their pricing under control.

Bed Bugs found in my bed when I woke up crawling on me. Bed bug was shown to the front desk and…read moreyoung attended got smart with me. other young man told me to get the FUCK OUT of his hotel. they are also refusing to REFUND my night stay. DO NOT stay at this hotel. LIVE BED BUGS found crawling on me. manager told me to get the FUCK out. comfort in suites Manheim PA

Room clearly hadn't been cleaned, found multiples cockroaches, we showed these to them and they…read morecontinued to deny there was an issue and then accused my brother-in-law, a literal entomologist, of not knowing what a cockroach looks like. We only asked for a room change, we were denied, and when we politely pressed the issue they threatened to call the cops on us. Also found a French fry, nose strip, and macaroni all on the floor of the room.

This was our first ever B&B experience and it was fantastic! The owners were very hospitable and…read morewelcoming! The house was very charming and cozy. We stayed in the Courtney Room which was on the second floor. It was a small room but it was perfect for us! It was right off a shared living room but lucky for us, no one was in that room! The B&B was within walking distance to all the shops and restaurants downtown. We ended up walking to dinner and then did a mini-pub crawl! When we arrived "home" later in the evening, there were some fresh homemade chocolate chip cookies waiting for us! We really enjoyed them and even took some up to the room for later! The next morning we woke to find coffee in the living room at 7am. The coffee from Whiff Roasters was to die for! Breakfast was served later in the dining room and it was delicious! Overall, we had a fantastic time and would highly recommend the Lititz House Bed & Breakfast!!

Excellent accommodations, friendly proprietors, not too in your face…read more First of all, let me preface this by telling you I usually don't like B&Bs. There's nothing that annoys me more than B&B operators who feel they have to be so nice and helpful that they smother you. The Lititz House wasn't like this at all. John and Heidi, the owners, made us feel like we were visiting friends, but were very professional and competent at the same time. Not an easy trick to pull off. The rooms were cozy, with bathrooms for all. Keeping in mind this is a 100 year old house, the retrofitting is mostly seamless. A couple of the bathrooms were on the small side, but no smaller than your own house. Breakfast was excellent, and the coffee and juices are a standout. (I know that sounds silly, but they were fantastic)

Very nice room, nice breakfast & Great staff. Have stayed…read moretwice and will again. Had a king room Very nice and big.

Check in easy. Friendly staff. Clean, appealing accommodations. Location good. Within walking…read moredistance to local restaurant

Best breakfast buffet anywhere!…read more Super clean, seasonal decorations are cute, love the fireplace in the lobby. Employees are friendly and helpful. Great pool, love the free hot chocolate too. We stay here every time we come to Lancaster.

Terrible. Why my company booked me here instead of the Marriot across the street, one will never…read moreknow. Breakfast is nasty and gross. The hotel is under renovation, so instead of the lazy contractors cleaning up after themselves, they inconvenience the hotel guests by locking all the doors and elevators to all the other entrances, so you are forced to use the one and only in the lobby and being put in the last room at the end of the hallway, it's a 1/4 mile walk. Fuck you and I am making sure with my travel coordinators that I never come back to this property.

I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

Really a 4.5 star... we had 2 king sized rooms . One had a sitting area and seemed more spacious,…read morethe other lacked as much furniture and had an old light and a few other items which probably should have been removed. Hotel was very clean! Service at breakfast was excellent, as were the options for a buffet styled meal. Front desk staff was very nice as well. Would definitely stay here in the future.