Talk about over priced and nothing like the photos. We got a queen bed and expected the room to look like the photos or something even close to the photos. We got none of that. We definitely got the Amish experience since the mattress was like sleeping on plywood. For $300, you would expect a more comfortable room. We could only see the side of the TV from the bed. And when I say side of the TV, I literally mean the thin side of it. The room was triangle shaped and I was in closets bigger than this room. Make sure you ask for more towels, they don't provide enough. The soap dispensers in the shower wouldn't dispense the soap. We had to bang on the soap and shampoo dispensers to get anything out of them. The room was freezing with no way to increase the temperatures. The robes was a nice touch, but not everybody is a size 2. Keep the curtains closed because there was nothing worth looking at. The real rose on the bed was a classy touch. Real glass bottled water was also nice. The water came in handy because the room was super dry at night. The parking was free and conveniently located. The lobby was nice, but don't let that fool you. The menu in the restaurant was decent. I do not recommend the shrimp bisque. You only get two shrimp in the bisque. The bartenders were nice and knowledgeable with the drinks we asked for. It was a romantic setting. Save your money and stay somewhere else. You can visit the hotel bar and restaurant without spending the money for 5 stars and only getting 2 stars. read more

My wife and I stayed at Lancaster Arts on a recent weekend trip. It was our first time staying there and our first time in Lancaster. The location is solid, walkable to downtown and right next to the baseball stadium. Plenty of free parking and some really cool businesses right in the vicinity. Check in was easy and staff was very friendly. We stayed in a Loft Suite and were very happy with the room. The bar in the hotel lobby was very welcoming and we enjoyed a couple cocktails both at the bar and brought to our room. Overall great experience and definitely would return. read more

I was hoping the five star reviews were the accurate ones, but not really the case. Great location, easy parking, friendly front desk people, and a decent breakfast are the plusses. Oh, and someone knocked on our door to randomly give us chocolate and a long stem rose. The hotel itself is very utilitarian - no luxurious touches here. It didn't help that we probably had the worst room - on the second floor, right next to the elevator, across from the ice machine, with a window that opened to a busy parking lot, and lots of stomping people above us. The room was small, the bed was small, the pillows were lumpy and the lock to our door was broken. It was clean, so that was good. But I will look for other options in/near Lancaster the next time we come. read more

Had a beautiful stay with Lancaster Arts. It was my first trip to Lancaster and I'm so happy we picked this hotel. Walking all around town was so easy and simple. Make sure you get a drink downstairs at the bar too! read more

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The staff were accommodating throughout our stay. Specific special needs arose and without hesitation they made thoughtful adjustments and extended courtesies in the blink of an eye. We appreciated their professionalism and kindness, and most of all the genuine care. In a word: Gracious read more

The Lancaster Arts hotel was a hidden gem. It's wasn't a luxurious hotel by any means, what made our stay special for me was its charm. We left our car in the covered garage and walked into the lobby. We were greeted by a friendly hotel employee who offered us cold water with slices cucumbers. This automatically puts me in a lovely mood. We're told every morning there is free breakfast and check out is at noon. Enjoy your stay. The hotel is deceiving because it's very large. We walked down this beautiful brick hallway to our room. Our room was just the right size for my wife & I. The bathroom shower was a nice size, what was missing was the nice shower products. They gave us a small bar of soap with liquid soaps mounted on the wall. Yuckk.. and one of my towels were ripped? Any hotel where I rest my head, I want all the small details to be special. Ripped towels? Uncool. Putting the bathroom products to the side, the hotel is next to a nice market where they're making fresh doughnuts. Lancaster just oozes charm, this was another nice feature. Breakfast downstairs was nice, they had three different types of cereal as well as breads for toast. There was a automatic pancake maker that I had to figure out. I made a mess, haha! Also, a bunch of Jimmy Dean bagel breakfast sandwiches were available, To heat them I had to use the microwave. Bagels in the microwave really don't work so I ate the middle. Overall, a nice spot to drink a cup of coffee. The arts portion, they encourage hotel guests to draw in sketch books and they are displayed throughout the hotel. Another nice touch, we've seen some beautiful drawings from other guests. Lancaster Arts Hotel, we had an enjoyable stay. Thank you for the hospitality. read more

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We were very disappointed by our interaction at the Lancaster Arts Hotel. We booked in early September over the phone for a non refundable October stay. We received a confirmation the day of our arrival only to be told our reservation was canceled 2 days before at check in. The person at check in said they were full. We were turned away at the door, fully paid. read more

OBSESSED with this hotel. One of my favorites I've stayed in lately and one of the best in a city the size of Lancaster. The hotel is absolutely gorgeous, with beautiful brick lining the exterior and interior, fantastic paintings, beautiful carpets, and just overall incredible decor. The service was friendly and helpful. I stayed in the presidential suite which was sooooo nice and huge! It has a full living room with a kitchenette and couches, a giant bedroom, a huge jacuzzi tub, and a very nice bathroom and shower. The bed was comfortable, and the decor was very pretty. I would absolutely recommend anyone coming to Lancaster stay here and only here! I loved it SO much. read more

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It is a beautiful and unique hotel with Art work throughout. Our room suite was spacious, and comfortable. They thought of everything to make our stay comfortable and memorable. The only downside was the restaurant attached. The food was awful and over priced. None of the four of us finished our food. read more

Only stayed a few days, but the room was very cute, the breakfast was decent, parking was ample (and covered) and it was close to Franklin & Marshall, which I needed. The staff members I interacted with with all very helpful and friendly. read more

An absolutely wonderful time away in Amish Country. My husband and I spent a relaxing weekend in room 506 and it def won't be the last time. My husband had a beautiful basket made and we spent a romantic weekend in this hotel. Despite covid we loved the on-site restaurant and classy touches to make our stay memorable. They also did a great job cleaning and making sure breakfast was safe for all the guests. The room was clean and the amenities were nice. Even the special bath salts for our private jacuzzi were a nice touch. I wouldn't stay here unless it was for this room. Thank you for a memorable stay. read more

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I liked this place; convenient to both F&M and downtown (short drive or long walk to each). Quirky and nice reclamation of an old building. Excellent bar with nice bartenders. My only hesitancy and recommendations are--my room, and I think all the rooms in the annex wing, are not as unique--so book early to get a full choice of rooms. And there were a few humming sounds in my room that were annoying but not deal breakers. Overall, great place and I'd go again. read more

Stayed here on an overnight in July 2022. What a wonderful Boutique Hotel! Place is beautiful and love the art all across the hotel. Staff is nothing but friendly and helpful. As with many boutique hotels, the rooms very unique. Repurposed brick. I loved it. Bed was comfortable, and bathroom had modern feel. I would stay here again in a heartbeat! Gun to my head, breakfast was just OK, but it was free, so how can you complain. I've stayed in LOTS of hotels and Bed and Breakfasts in the area, this will be my go to from now on. read more

My wife and I stayed in the LAH for four nights and found the service and amenities surpassed our expectations. The rooms were quaint, clean and comfortable. Every staff member we encountered was friendly and professional. I'd stay again without question. read more

Wonderful stay! We had just the one night there as we were passing through on our honeymoon & wish we could have stayed longer. The room was fantastic and the service was top notch! I asked the front desk gal for recommendations on where to eat and drink and she was ready for all the recommendations for me, and she even brought up a bottle of champagne for us once I disclosed we were there for our wedding. Can't wait to visit again! read more

I have stayed here so many times in the past 6 years that I have lost count! You will not find the charm, history & ambiance that this boutique hotel offers in any chain in Lancaster. Plus you have the bonus of a great restaurant/bar on the premises plus free parking in the city! And you can walk to virtually all the great other bars & restaurants downtown. Staff is friendly & on our 5 day visit in November 2021, which we extended by the day, due to a death in the family, the front desk staff were fantastic in accommodating us. The rooms are very cool with original floors, exposed brick, nice bathrooms & comfy beds. Sketch pad & pencil in the room and you're encouraged to leave your artwork behind for display in the hotel. The downside? It's an OLD building, so floor creak, noise travels. If there are rowdy guests or randy guests (you get my drift) you will hear them. Bring ear plugs just in case. Wine fridge in room. Beer Fridge (place next door) has every craft beer you'd ever want. It's a gem & I will continue to stay here when I visit my former hometown. read more

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Recently had the opportunity to visit the charming city of Lancaster. Met some friends towards closing time at the bar of the Lancaster Arts Hotel. The Hotel also very charming in an artsy way. Food needed to be ordered from outside the hotel and eaten in the lobby(not at the bar). My friend went back into the dining area to grab napkins. The bartender then followed her and proceeded to yell a string of profanities. It was very disturbing and unsettling. Witnessing that poor level of customer service would cause me to not recommend this boutique hotel. read more

Very nice property. Always enjoy the boutique hotel experience. Conveniently located to the downtown area and my conference at the Marriott (saved a bundle vs. staying at the host hotel). Ample covered parking. Room was comfortable. Everyone was super friendly. My only issues: a) breakfast was unexceptional; b) specifically requested a quiet room away from elevators, stairs and vending - they gave me a room next to the elevator and ice machine and the dumpster was right out side the window so I could hear someone dumping trash all night long. read more

Really great location and free parking. The building is very cool looking and the lobby is cool and comfy. The rooms are very attractive and the seats and the bed are comfortable. The breakfast is very nice and the seating area is nice, especially the outside area which is charming. My only complaint would be that the first room we were put in had a very loud noise. We were moved to another room, but this could have been a bigger problem if a room had not been available. read more

A nice enough hotel, but I don't think I'd stay here again. The room and bed were comfortable enough, and the A/C worked more than great. For some reason, they charged my card twice and then refunded me as opposed to just putting an authorization hold on for some apparent reason. The front staff during check-in wasn't overly welcoming and didn't tell us about the room, breakfast (which was incredibly disappointing) or seem open to answering our questions. Don't even get me started on how slow the elevator is for a hotel with 5 floors. read more

Another great stay in Lancaster. This place is so cool. Super sweet staff. Room was tiny but well appointed. Had that kind of groovy distressed feel. Real unique fixtures. Breakfast was great. Staff really informative. Small, bar for a beer off of lobby. Really like the place. read more

The Lancaster Arts Hotel is one of the most unique places I've ever spent the night. Walking up to the main entrance you immediately understand that this was once a factory that's now been converted into a hotel. They've kept the charm of the brick exterior and its so lovely. Inside is something a little different... for me it was a modern artsy lodge with hints of deco thrown in. There were brick walls, glass panels, exposed and raw wood columns, a curved staircase dividing seating areas with oversize red leather lounge chairs and colorful lights. And there was art everywhere! After checking in we all dispersed to our respective rooms and get ready for drinks down at the bar [https://www.yelp.com/biz/john-j-jeffries-lancaster?hrid=l2quQQ8fLaAIZF8kvfeF5A&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) ] To my surprise the room I walked into was huge and so beautifully decorated. The contrast of exposed brick and dark gray/sage wall color were perfect and I loved loved loved all of the shaker style furniture. The room only had one window but instead of feeling dark it made the room feel cozy and so comfortable. And speaking of comfortable - that bed! SO comfy. The bathroom was lovely and also very generous in size. Two sinks, open glass shower, dark walls and floors. So so lovely. Back downstairs for breakfast the next morning we found a nicely laid out spread of all things breakfast: fruits, bagels, english muffins, cereal, yogurt. Plus tea, coffee and a bunch of juices. The room also had a tv airing the local news, newspapers and plenty of tables. Overall - between the super comfy rooms and the pleasant staff - this is a great place to stay for the night, or for a weekend if you're bopping around Lancaster. A few other misc notes: There was a little bit of traffic noise from outside. I was up on the 5th floor in the front of the hotel and could hear a little bit of traffic in the am... but nothing crazy. As mentioned before there is artwork everywhere. My room (and I'm sure all of the other rooms) had large pieces with info about purchasing. And there's a sketch pad in each room with a note that tells guest to leave a drawing. The gals downstairs at the front desk said "if its not vulgar we'll put it in one of the books in the lobby." The single elevator is larger than expected but super slow. read more

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I would not recommend the Lancaster Arts Hotel. I stayed at this establishment for a weekend with my husband and after discovering a dirty comforter and pillowcase we requested them to be changed when we left for a baseball game. When we got back we had sheets waiting for us but no comforter. We had to wait over an hour to get clean linens to sleep on. With paying over $500 a night I would expect a clean bed and then even after bringing it to the attention of the staff to have it handled. Very disappointed with the service. read more

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TLDR: If you like solidly 2 star hotels, book this place via booking.com and NOT direct. First, we had issues booking the hotel on their website for a Wednesday night stay due to an alleged two-night minimum stay. Based on a stay about 10 years ago, we believed this to be our best hotel option in the area, so we called the hotel. They said there was no minimum stay and that they had a room available. When we arrived, as we were checking in, I noticed a rate $50 less on Booking.com than what the employee had just quoted us. The employee checking us in stated that "oh, yeah, they always have much lower rates than we do but I'm not allowed to match it." I asked if I could book through Booking.com instead and they said "I've already checked you in, so no." Hotels should do everything they can to discourage third-party booking. Empowering your employees to provide good customer service by matching rates for services you OPT-IN to is the bare minimum. It benefits the business and the customer. We got up to the room and it was filthy. Furniture was stained, the rooms had not been thoroughly cleaned in a while (note dust and food in bedside table photo) and the shower was stained and moldy (photos included). Only perks of a stay here include Mean Cup coffee and a nail salon in an adjacent strip mall building and free parking. The staff was "nice" -- they always told us they couldn't help us with a smile. I was given an email to get in touch with a manager who "might" be able to help me. I never received a response. read more

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Really cool "theme" hotel in a big old industrial brick building with art on the walls and doodle pads in the rooms. Rooms have high ceilings, exposed brick, stunning wood ceiling beams, spacious bathrooms with nice fixtures. They did an amazing design job working with the original factory space while adding both modern chic and cozy touches. A few minuses keep this from being top notch: The service was a little bit "staring off into space" and not overly welcoming upon entering...though everyone was friendly enough once you engaged with them. It was just missing the special touch, ya know? But maybe that's part of the artsy theme? The staff are all wistful artists?? The free continental breakfast was also pretty lame. Not terrible, just not much of a selection. Mostly bread, cereal, a basket of oranges of bananas but no other fresh fruit or pastries of any kind. They also had these weird donut holes that I almost chocked on. Coffee was decent at least and the room it's served in was nice. But those are minor complaints. The building, art, and rooms are the selling points, and on those marks it does not disappoint. read more

Lancaster Arts Hotel - Hotels Near Me - Lancaster, Pennsylvania

Avoid this place at all costs. I booked 2 nights for 3/24 and 3/25 via Agoda which ended up being registered for 3/23 and 3/24 due to their mistake, but I still had the dates. I called last night (3/23) and spoke to Ryan, the gentleman at the desk, who assured me that he would put me as NOT a no-show and could come for my date tonight on 3/24. What happened when I arrived was embarrassing to say the least. I was told that I WAS registered as a no show despite what Ryan said the night previous. They told me that the change had to be registered through Agoda, but when I reminded them that that was not what their agent said the night previous, they just kept saying that it was not in the system and they could not refund my money, refusing to take any responsibility for their miscommunication. Agoda can not give a refund to me because that window to talk them closed due to the hotel's misinformation. They didn't even have another room to make up for their mistake. I lost at least $220 because of them, could not get another hotel, and had to drive home 1.5 hours away. read more

Only one nite. But super cool funky hotel. Would definitely stay again. Nice free parking garage. Bfast included. The room was just delightful huge beams, unique lighting old industrial style desk. Nice toiletries. Slept great big comfortable bed. read more

Lancaster Arts Hotel - Huge bed - Hotels Near Me - Lancaster, Pennsylvania

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I travel to Lancaster about 6 times a year for business, and was excited to find this boutique-ish hotel. Thankfully when I received my confirmation, I noticed the wrong dates, called immediately and they admitted it was their mistake. I originally asked for a room in the old end, but got a room in the new wing. Not what I wanted, but it was just two nights. Some idiot pulled the fire alarm about 11:30 pm the first night, woke me up, but not the hotel's fault. But my fav part was the guy on my terrace at 8:45 pm the 2nd night laughing and yelling putting up XMas decor. Not happy when I had to get up at 4 am. What is the hotels fault is their complete lack of customer service. I asked to get a late checkout the next day which they wouldn't do even though I offered to pay for it. Their excuse was they needed to get the rooms cleaned, not happy, but understood until I got to my room. Nobody had been to my room when I got back at 6 pm, and had been gone since 6:30 am. I tried to call the desk, but they don't answer. I went downstairs to ask about new towels and coffee supplies and she told me if you're not staying four nights, you have to request new towels and whatever else you need. Then I was handed towels, coffee packs and sugar. What hotel does that? So, although it's a cool hotel in ways, I wouldn't really recommend. read more

We love staying here! The rooms are clean and comfy, the staff is courteous and the turndown service is extra special! The location for the hotel is also ideal when you want to visit the Lancaster area. read more

Let me preface my review with I did not choose this hotel. It was part of a group booking. I will also never book at this hotel again and I frequent the area twice a year. Rooms are dark. Wood floors give splinters and have turned my kids white socks black. Upon check in I was informed my room was only 2 nights not 3. They told me nothing we can do because we are booked. I provided my conf # and then they gave me a key. We get to our room after traveling for hours and it's a king bed. We lug all our stuff back to the lobby because a family of 4 can't fit in a king bed. We get another room, luckily it's right outside the garbage and recycling dumpster so we can hear all the glass and aluminum being dumped. On Monday, we were lucky enough to hear the garbage truck with back up beeps emptying the dumpster at just before 5am. There's no housekeeping service daily. Our room garbage piled up. There's dispensers in the shower for soap and hair products. They don't work unless you are Ironman. To get anything you need, you can ask the front desk. They will give you 1 , say they are out or will bring it to you. The bar / restaurant is not for us. No TV on a big football weekend And nothing is in walking distance. Not kid friendly. Someone must have been smoking and it was coming though the walls or windows. I'm sure it's someone cup of tea but not ours. Final straw. Group booking rate was documented in confirmation. At check out tried to charge us $20 more per night. Not only us but our entire group. Seems like some shady business practices at that hotel. How many people don't notice? They made it right but leaves a bad taste in my mouth. read more

Very nice stay recently. Room was nice and not just clean but spotless. Bkfst set up very nice with enough to choose from and the girl taking care of it does a nice presentation and keeps it clean. Door unlocked for us both mornings to enjoy bkfst outside instead of taking it back to the room or eating in lobby . Location good for Lancaster attractions. read more

Reserved a room, what appeared to be blood was everywhere on window/room curtains. Chemical smell. Was told we were getting a room swap, and then the manager intervened and said there was nothing they could do - so we left. We were really looking forward a weekend away, but didn't work out. I would not stay here under any circumstances. read more

We reserved 4 rooms for a family wedding. Reservations all mixed up. Told my room was canceled when we arrived. Did find us a room. When my son arrived, they had overbooked & gave his room away. Sent him to the Holiday Inn. Although the hotel is very nice, who overbooks on a regular basis & cancels rooms. This was a very stressful experience. I would not return or recommend for that reason. Stayed 5/20/23. Poor management read more

For the price I've stayed in better dive motels. Parking garage is meant for mini cars. The Rooms....they look nice but looks are deceiving . Walls are paper thin. Had upstairs neighbors going at it for hours sounded like a porn movie, so loud it sounded like it was our room. Packed up went down to front desk ..complained..and they were not surprised about our complaint . Moved us to smaller room on lower floor. Wooden blinds let is a decent about of light so no sleeping late. Had snow plow in neighboring lot wake us about 4:45 am. Shower wasn't bad lots of hot water. Contential breakfast was a joke so check out and headed home . Watch out if booking with a hotels.com or other site they won't give you a receipt . But watch for the 75 dollar charge for your room in case of damages. Waiting to see if this is removed from the credit card charges . So in all Avoid at all costs is my recommendation. Update Hotels.com removes truthful reviews especially if the hotel in question doesn't like it . read more

great hotel and staff gave us a free room upgrade. Interior very nice and not your typical holiday inn etc...

DO NOT STAY HERE!!!!!!!! I stayed here with my family last night and we had the WORST STAY! From midnight until 2am there were 3 SUVs in the front parking lot with all car doors open - blaring their music. There were about 20 guys drinking and screaming and they would surround every car that attempted to leave... POUNDING ON THEIR CARS AND SCREAMING AT THEM TO ROLL DOWN THEIR WINDOWS. The cars were forced into traffic and several collisions almost happen. So much honking. It was the scariest thing I had ever experienced. When we checked out the next morning after getting NO SLEEP, the lady at the front desk asked, how was your stay? I said is someone working the front desk 24 hours a day? She said yes. I said were you here last night? And she said no. I explained what we had been through and she said she was aware of what had happened and that the gang had rented one of their party rooms and they couldn't get them to leave?!!??? UNBELIEVABLE! No cops were called , no discount was offered. WE PAID FULL PRICE FOR THIS HORRIFIC EXPERIENCE. DO NOT STAY HERE. I repeat... DO NOT STAY HERE. read more

This is the hotel to stay at when you're in Lancaster. The staff are very polite and courteous. The rooms are very well put together and clean. Make sure you got to the restaurant inside the hotel as well. The food was terrific. read more

We have stayed here in earlier years, and were really pleased with the value received for the money spent. Just finishing our two night stay, and I must say we were rather disappointed this time. Management seems to have used Covid as an excuse to cut back on the services and amenities we had come to expect here, There is no room or bathroom cleaning unless you request it with 24 hrs. notice, and this is announced by a paper sign in the elevator, The pleasant personal amenities have been replaced with a mere sliver of soap, two cheap sanitizing towelettes, and some pumps on the shower wall. Most importantly, one of the mattresses in the double queen room was lumpy and had a deep indentation in the middle. Only sleeping on the very edge of the bed provided some level of comfort. read more

I would go back to Lancaster just to stay in this beautiful hotel and visit with the friendly staff. Before my visit, I called and spoke with the general manager. She's a gem! Not only did she give me a little spiel about the city over the phone, but she also emailed me a list of places that she recommended for me during my stay. The hotel used to be a tobacco warehouse, some of the original framework remains, while the rest has been renovated and restored to a real masterpiece. When I opened the door to my room, I immediately fell in love with the exposed brick wall. But there was so much more to love about the room from the bed to the jacuzzi, a nice big bathroom, a comfy couch, huge TVs, and it was very clean and neatly decorated. If I didn't have such an ambitious agenda to discover the city, I would have been perfectly comfortable staying at the Arts Hotel the entire time! There is a small gym, but they also offer a free pass to the YMCA which is right across the street. Then, adjacent to the checkin lobby, there's a nice sized bar. I had a cabernet (or two!). And one other perk that I was all about: free bike rental! There's plenty of parking structures and on-street parking around the city, but I prefer to pedal rather than pay! So that's just what I did. I was zipping all over town in that beach cruiser! It even had a convenient basket for me to hold my bags and my iPad. Many thanks to all who made my stay a pleasant one!! read more

Lancaster Arts Hotel - My new friend, Darcy! - Hotels Near Me - Lancaster, Pennsylvania

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Location was convenient, staff were helpful & friendly, hotel was clean, loved the turn down service and the charm of it being an old warehouse with modern touches & cool art! Brick walls make it noisy but I wear ear plugs to bed because I'm a light sleeper and I was fine. read more

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