Kids have fun, but...
1) PUT SIGNS UP BY THE MASSAGE CHAIRS…read moreso that people know not to sit in chairs without paying! Making the chairs produce some annoying, distant sound doesn't stop "squatters" because they don't know that they're the reason for the incessant beeping! The shrill beeps seem like they're coming from somewhere far away, so when I sat in one of the chairs, another customer (NOT even an employee) was forced to graciously inform me that, to make the beeping stop, I had to pay for a massage, or move away. I was mortified, as well as infuriated that Urban Air didn't bother to post signs with this basic information. From then on, for at least 50% of every trip to Urban Air, I've heard the stupid, continuous beeping. Each time I look over to find the culprit, I see the noise pollution is caused by oblivious parents scrolling away on their phones, as they luxuriate in the comfort of these ill-designed chairs. The chairs keep screeching their obnoxious and passive-aggressive rejection of "free rides" for patrons, meanwhile failing to inform them of desired course of action. God, it makes this place a living h*ll...
2) PROVIDE MORE OUTLETS for working and non-working parents alike, who need to charge devices. The location that my children force me to frequent provides ONE outlet, under a booth table. If you don't snag the booth, forget your charging needs! Listen: No one wants to sit for 2-3 hours with a dying device, unable to their check email. If you don't bring a fully charged device, you can expect it to die sometime during the visit. There should be outlets next to each seating area along the walls.
The answer is insanely simple -- if you want parents who are willing to bring their kids to Urban Air, make the parents happy.