my toddler dropped his snack while I was ordering and the wonderful staff helped me clean up and brought him a cookie! Very kind staff, clean environment, great food! read more

The floor near the ketchup and napkins is so dirty that our shoes actually stuck to the floor. I watched TWO employees step through it to get drinks and ignore the filth. I won't eat here again! read more

Staff was friendly and kind. I got the sub of the month today. The Philly steak. Very very salty and not enough mayo. But the lettuce tomatoes and pickles are always fresh and the tea is delicious. read more

Out of all the sandwich/sub places Penn Station by far the leader...from the friendly staff, quality food...fresh cut fries to the fresh lemonade...everything always perfect!!!!! read more

Ordered 2 entrees with a fry, fry didn't come and no notice given. Then, the fry was made and visibly on the fry shelf and left sitting there several minutes while employees continued to talk to one another. My husband had to go up and ask for our fry AGAIN, after we were both finished with full sandwiches. They offered him a free small fry coupon however this coupon expired 6 months ago. We once again went back up to the counter and said this coupon won't work because it's expired. When they saw us up there, my husband saw one employee make a comment to another basically complaining that we were up at the register again, and then an employee walked over and said they'll let us use it if she initials it. However, this is not our main Penn station location so how will that be valid anywhere else. Needless to say we won't be using that coupon because we are not coming back to this location. read more

10/10 first experience. I enjoyed the large Philly cheesesteak. Will definitely be back:)

We were the only customers but 75% of the tables were dirty. Girl who takes your order was busy chatting some guy who had to tell her to take our order and then they could talk some more. read more

This is my favorite Penn Station location in NKY. Ive never had any issues here and the service has been really good. They're following all the social distancing guidelines and I felt pretty safe getting food here. Can't go wrong with the classic Italian salad! read more

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I visited this Penn Station today and asked if they had chicken salad because I order this at the Penn Station in Pikeville, Ky. The employees did not know what chicken salad was. They said they could put chicken on a lettuce salad. I ordered the Italian club. It tasted alright, but the Italian dressing tasted like only pure vinegar. read more

I placed a Door Dash order for pick up and got a notification that the restaurant had confirmed my order and was preparing it, but when I arrived the restaurant was closed and there was a sign on the door stating they closed due to a staff shortage. The sign said they closed at 7pm, yet my order was confirmed at around 8pm. When I called Door Dash to cancel and get a refund, they said some restaurants have their DD account set up to automatically accept orders. I understand the issues restaurants are facing with staffing, but please notify Door Dash if you will not be open to accept orders. read more

This place used to be one of the only places I'd go to eat. It has went down hill fast. It's super disgusting inside with sticky floors, etc. last place people want to eat during a pandemic is a dirty restaurant. read more

Super nice location. Food is delicious but greasy. Nice crew as well. This is by far the nicest one I've ever been too. Keep up the good work! read more

Who are you? What name is your order under? When did you send it? This place takes forever. I often order online since They take so long. They can never find my order. They never make it a priority when they screw up. 30 mins from when I walk in the door, ALWAYS to get my food. They're lucky it's one of 3 places my whole family enjoys, otherwise I'd never come back. I'm surprised they've lasted this long. read more

We got 4 subs, five drinks and five fries and it was $79. The food was decent but barely enough. There wasn't barely any meat on the sandwiches. They messed up our order and they let me stand there while they chatted with each other before they turned around and acted as though I was a nuance. Mind you there was only two other people that were there to eat. I stated we did not receive one fry and they seemed upset and three people had to look at our recipe and ask me how many I received like I was lying. Finally one said they would bring that and the ranch to our table. Came as we were done. Just didn't feel like it was worth the $80 at all. Will not be back. read more

I was the only customer in the place and it took them 30 mins to make a sandwich and fries. The sandwich was supposed to be plain, meat and cheese, but got back to work and it was loaded with tomato, lettuce and onions that I specifically did not want! Called to complain but no one would pick up the phone. Don't go here. Terrible service and the sandwich was nothing to brag about after I got done picking all the crap off that I didn't want. read more

Second time we have ordered and picked up and second time I have ordered no cheese, it's on the slip on the sandwich no cheese, and there has been cheese on the sandwich. read more

when you want the best sandwiches in town there isnt a better place then Penn station. Shan and Kc are the best around. Do yourself a favor and go get a fresh Sub from them you won't be disappointed. read more

Hadn't been in this location in awhile, and I won't be back. The employees were rude, and more concerned with talking to each other than waiting on the guests. We got orders to go and my mothers fries were burnt to a crisp. She couldn't even eat them, and none of them were over 2-3 inches. All small broken pieces, looked like scraps thrown in a cup. There were several employees talking and being very loud. I couldn't even hear the guy at the register. Just seemed very unprofessional and the dining area was in shambles. Someone should've been cleaning it instead of horsing around. Hate to say it, but the Penn Station in downtown Cincinnati is better than right where I live. read more

Went on 4/15/2020 and normally it doesn't take long, but it took 1 hour!! No one told us they were going to take that long when taking the order, so we waited a bit inside, but with the social distancing there were too many people doing the same thing inside!!! So disappointed with the food as well, was cold due to having to wait for them to get it bagged up as well! Won't be going back! N I really like there food. read more

Don't get me wrong the food is pretty good but they will rip you off. I will order a large cheese steak with extra meat. If you add any veggies they remove some of the meat. WTF? Don't believe me, watch them do it. I do all the time. When I asked the manager he said they always do that so it fits on the bun. What BS. I wonder if this is company policy or just this location. read more

I recently started working in the Florence area and have visited this location 2 times. I will not return! During my first visit, the store was filthy. Every table was dirty and the floor was covered in mud. I would understand if they were busy and didn't have anyone to clean the dining area, but they were slow. I visited the restroom while there and it was just as nasty. I tried it again today and it was not any better. The store was a little cleaner but my food quality was poor. I love Penn Station, but I will stick with the ones in Amelia and Beechmont Ave in Ohio where their management takes care of their store. read more

The food is always good, it's prepared in a good amount of time. But the past three times I've come here the employees have a very bad attitude. When I had paid for my food and standing by the register, one of the employees said to me rudely, "Are you waiting for somthing?" After that when my food was ready, he pretty much tossed the bag of food next to me and didn't even say have a good day or what so ever. The food is always good but if you hate dealing with rude staff, I wouldn't recommend this Penn Station. read more

I came in to PS today and boy am I starving. I know it is busy but they forgot to make my sandwich. I've been here 20 minutes and they are finally making it now. I get places are busy but so am I. Next time I guess I'll hit up a terrible Mcd's or BK. It is quicker and cheaper. 3*s for taste. Well only come back when not busy. read more

Disgusting! Every table dirty and sticky. Bathroom even worse. Feet sticking to the floor. Toilet won't flush. Sad because we really enjoy the food. Maybe the employees should spend less time standing around talking and more time cleaning. read more

Love the sandwiches but they need to work on the online ordering. If you eat in the store it takes FOREVER!!

Best sandwich place ever. This place is like goodburger or some shit. Come in during the day and you're in for jokes, seeing your cooks having fun and chill ass conversation. Ask the guy with the beard (his name is jack) to recommend you shit. He knows what the fuck is up. One downside is that the place echos like a bitch, and a lot of times you cant hear shit in the whole goddamn building over the sound of cooking, radio and other jackasses tryna yell over the noise. The other is that its pretty damn hard on your wallet. Like, cookies are like $2. Fuck that. read more