I am extremely disappointed with my experience with this company. My concerns are not about the quality of the roofing itself, but about the complete lack of professionalism, customer service, and respect shown throughout the process.
I attempted to contact the company by phone four separate times to speak with someone regarding my concerns, and no one answered or returned my calls. A business should be accessible to its customers, especially when issues arise.
What was most alarming was the conduct of the crew when they arrived at the job site. They entered the parking lot at an unsafe speed and nearly struck two children who were walking through the area. Instead of slowing down and patiently waiting for the children to move, they continued driving in a reckless manner. When I addressed the situation, there was no apology, concern, or acknowledgment of how serious the incident could have been.
In addition, the crew caused unnecessary damage by tearing up sections of the yard and left debris behind instead of properly cleaning the work area after the job was completed. Respecting a customer's property should be a basic expectation.
Professionalism goes beyond completing the work--it also includes communication, safety, accountability, and leaving a property in good condition. Unfortunately, my experience fell far short of those standards. I hope the company takes these concerns seriously and makes meaningful improvements so future customers do not have a similar experience. read more
