The facility is large and beautiful in Ocean Pines. However if you are looking for a family doctor…read morethat you can go to when you are sick or injured this is not the place for you. All appointments are not made less than a week. They will tell you if you need to be before than to go to the ER. Even to get a doctors note they will tell you, you need to be seen but they can't for a week. In the end it's a horrible family doctors office. Other than having a nice large facility.

I've been seeing Michael Sean Hooker, MD since 2019 and ongoing. Typically, I fire physicians (did…read moreyou know that you could do that?) within a year. I give everyone a fair shot at finding their footing with me and my health issues. After a while, I get tired of talking and not seeing results so I bounce them and find someone new. With that being said, Dr. Hooker is the best thing since sliced bread as the old saying goes. He listens. He cares. He truly loves his patients and his job. No cranky days. No bad attitudes. And most of his staff (because there always has to be that ONE wherever you go) are a true pleasure. He even shoots the breeze with you while he's giving you injections so it's more tolerable. A real doll and a great physician. I wouldn't trade him or his staff for the world!

I had surgery by him in 2021 due to him saying that I had a tear in my rotator cuff. I shortly…read morefound out that it was a lie. I didn't have a tear at all at the time. A few months after my surgery I kept complaining of pain and he told me he didn't do surgery. My arm had minimal pain before surgery that elevated to pain everyday all day. He told me that I would have to deal with it for the rest of my life because he wasn't touching me again. I constantly complained and he finally got another MRI. It showed that I somehow gotten a bicep tendon tear and he refused to repair it. I had to wait almost a year before another surgeon could fix it. Due to the prolong wait of Dr. Hooker I can't lift over 15lbs which I could before his surgery. I was out of work for four months for a surgery claimed he needed to do that he lied about. He will misdiagnose you a lot. I had over 10 for one arm. Go figure.

Dr.Castaneda has been our doctor for almost 20 years. I happened upon these reviews and wondered…read moreif we are talking about the same man. He has excelled in every manner in our health journeys. He has picked up things that other docs have not. We have had serious illnesses and surgeries and Dr. Castaneda has always followed our care very closely. He follows up with our specialist to ensure consistency of care. He has always been professional and his nursing staff have always been responsive to our needs.

This is a doctor that unfortunately cares a lot about his billing and little about your health…read more I have a fairly serious medical condition and came to Dr Castaneda for treatment. I had just gotten back on health insurance after a year or two without, so wanted to do a full check-up and get up to date with all my health issues. After trouble getting in the door for an in-take, I was told any exams would be six months or more down the road. But in fact, I never heard from the doctor's office again for anything related to my health or appointments. I did however hear from his staff many months after my intake, indicating that my insurance did not cover all their expenses (for an intake mind you - where they weigh you, take your temperature and ask about your medical history) and that I needed to pay more, immediately. I did not understand how this could be, particularly months down the road, but was told in a threatening tone that if I did not pay right away, they would drop me as a patient. Normally, I would wait for my next paycheck to make sure I had the balance, but with the threat in mind, I tried to make my current paycheck stretch and unfortunately fell a little a short. When that check did not clear, I subsequently received numerous aggressive phone calls, demanding immediate payment by money order and at one time outright accusing me of having a false mailing address (which is not the case). My journey with this doctor came to an end when I went to pick up my monthly prescriptions at CVS and was told that the doctor had just called and cancelled all refills and that I was to no longer be his patient. This is how I was informed - by a pharmacist while simultaneously being put into a position under which I would no longer have access to much needed medication. I have moved around a lot and from big city to small town, have always had doctors who helped me with transitions - often writing prescriptions after I've moved on and would no longer be patronizing their practices. I've even had doctors provide prescription advances, sample medication, and referrals to doctors in my new area in order to make sure I stayed consistent with my health requirements. Those doctors cared whether I lived or died, and about my overall well being. Dr. Casteneda, on the other hand, seems to care only about his billing regime.

I actually have to go here because of insurance. The doctors and nurse practitioners are talented…read more,they listen , and understand .I however have never seen a more incompetent office . The girls out front are nice. They all have good personalities, if only that's all it took to get my tests approved. I have had request after request from the hospital to have the doc do my referral and prior authorization. I finally had to call the insurance company ( so simple right to just call someone and ask what happened) and they told me that the office was sending all the wrong information The insurance company said that they told the office 2 times that they have no information and it looked like the first page of doctors notes but nothing on my leg or back. Thanks guys I am going to lose my job because you can't send a fax with the right info . Why didn't someone see that after multiple request for the same info? It's things like this current problem that drive me nuts about this place. I just don't understand how they can have a so many people there and no one gets it right.so frustrating.

As a former patient of Dr. Wannalista. Never had a problem with him or his staff which was SO…read morerefreshing. That is until the last time I had TRIED to get in to see him when I developed new symptoms. I'm going to lay part of this complaint in the lap of the Primary I had at the time.  Ever played Telephone Tag or Gossip? Someone whispers something long into someone's ear and then that person repeats it to the next person and so on and so forth until it gets back to you and it's NOTHING like what you first stated? Yep, that kind of situation. I told my Primary who called his nurse who told him what the Primary stated that by the time I got my "answer," it had nothing to do with what I was trying to book the appointment for! We did this enough times that eventually, my then Primary stated, and made it sound as though he was p!ssed about it, to NOT send another referral over because he wasn't going to see me! If he had BOTHERED to book at least a 15-minute consultation with me I could have TOLD HIM MYSELF and then he would have gotten the CORRECT INFORMATION. Almost every single time I have to fire a medical person 99% of the time it isn't because of them but because of their staff! Stop thinking your staff walks on water and never makes any mistakes!

Went in Friday, March 31st having severe chest and arm pain. Everything was ultimately fine, but…read morethe treatment I received was exceptional. Megan the night shift nurse and Dave the tech, as well as the X ray tech and doctor were awesome! I hope you never have to go, but if you must, I can tell you that the staff will turn a temporary painful situation into a pretty positive experience. Thank you to all!

Today I had finally had enough. A "nurse" by the name of T**a. I've told her repeatedly NOT to call…read moreand leave me the, "Hi Terry this is T**a from Allison Pusey's office. Give me a call when you get this message" type of message on my voicemail! One day she and I called one another a total of SIX times before I actually got the information she was trying to relay! And I only got it then because of the voicemail I left her the same message that I left today. STOP PLAYING PHONE TAG. It's in writing and has been given to her verbally that it was not only acceptable but preferable for her to just say what needs to be said and then I can move forward from there. I'm not of a generation that walks around with a cell phone strapped to their hip. Plus I could be on the other line or like today, driving. We're in a state where it's illegal to be on your phone while you're driving. Plus I had back-to-back appointments all morning long. I'm NOT going to pull off the road to write stuff down when she can JUST LEAVE IT ON THE FREAKIN VOICEMAIL. I told HER voicemail THIS MORNING to LEAVE THE INFORMATION ON MY VOICEMAIL if I didn't pick up and if I didn't get the info by the close of business today I was firing Allison and getting a new Primary. They closed 23 minutes ago. I still don't know WHY she was calling. I know I had blood work done this last Friday so I can only ASSUME she was calling with test results. First thing tomorrow morning I'm calling the Hospital Administration because this is bullsh-t. Which I did and the clinic supervisor got involved. Things were okay for a while before there were MORE issues with "Primary Care" which included running labs for several different things since I had a myriad of symptoms. One of the things tested was my vitamin B levels. Neither the Primary nor the "Endocrinologist" (more about her in a review of her very own!) nor the clinic supervisor caught that my B was nearly double the high end of normal! My dermatologist who is an actual doctor and NOT affiliated with AGH brought it to my attention! W T A F Thank God I am no longer a patient of AGH. I have an actual doctor now and not a million and one nurses, and no, they are NOT the same as doctors AGH so stop spewing that cr@p. My DOCTOR told me that it is unnecessary to have a million and one specialists; and that a competent doctor can manage all of my healthcare needs! Imagine that! Not having to have a million and one appts with clearly incapable medical personnel! Wow. No $20-$30 co-pays PER VISIT. No overbilling the insurance co for all of these unnecessary visits when ONE PRIMARY can manage it all!!! No wonder AGH is about to be swallowed whole and "merging" with some unnamed entity. It may as well be that other big-name healthcare system because AGH has become just as bad as they are. I switched from this other HCS to AGH over 5 years ago. Back then AGH was always on point, didn't have an attitude about e-v-e-r-y-t-h-i-n-g, and was willing to listen to patients. Now everyone walks around with their @$$ on their shoulders and will cop to n-o-t-h-i-n-g. The greatest strength someone can have is knowing their greatest weakness. Too bad this once great institution is now circling the bowl. Hopefully, Paul Sarbanes' office is looking into these "healthcare systems" out here on the Shore because yes I have been emailing with his office. What passes for healthcare around here is beyond ridiculous.

My Dr. Orr advised me go to AGH ER for stomach pain and 4 days of diarrhea. Did anyone go to…read moremedical school? I handed them a typed list of my allergies and medications upon arrival. They hooked me up to IV and checked urine. DR. GREENWOOD came to check me. Told him I had severe upper abdominal pain then 2 days then later diarrhea which continued 4 days. No fever. Order CT scan...big MISTAKE prepped me with Steroid shot which I'm allergic to and i told them...5 minutes after the prep I had severe tremors and they ignored it and took me for the scan. My BP was 180 over 82. Didn't bother to treat or monitor this incident. Dr.Greenwood came in said you have bowel inflammation. Gave me lomotil which is an opioid. I specifically asked if this would react to any drugs I'm on namely alprazolam...said NO. I have had severe reactions from the lomotil...hearing muffled, tingling lips, visual disturbance, FEEL OUT OF IT and severe hyperactivity. It clearly states on the PDR do not take both drugs together dangerous reactions. I feel like hell and they discharged me. Totally incompetent care and treatment. It's Saturday can't see my doctor till Monday if I'm lucky. Worst hospital I have ever been to... they don't care or listen !

I love their Redi Scripts pharmacy! So friendly and helpful. Picked up a prescription that needed…read moreto be kept refrigerated, they gave me an ice pack to it cool on a rather warm winter day. Made my day easier.