I had a stroke in July 2022. For MONTHS my Primary, her referral department, and I all called and…read moreleft messages that I needed a New Patient appointment. After MONTHS of not getting a call, I just showed up to book it in person. When I walked in the door there was NO ONE in the waiting room; TWO girls at the front desk and NEITHER were on a phone call. I pulled my calendar out and waited. The girl asked me if she could help me and I told her what I needed and BOOM. Just like that, I had an appointment. WHY DID I HAVE TO DRIVE 35 MINUTES ONE-WAY TO MAKE THAT HAPPEN??? The window for recovery post-stroke is 12 months max. By the time I got in I was almost at that "cut-off" point. No one ever did find me a speech therapist and this has been almost two years ago now. Let me tell you the one 'good thing' they managed to get right. They have no issue whatsoever in letting you know that you owe less than $50 total to two different offices (not THEIRS) and "did you want to pay that today or wait for the bill to come in the mail"? IF THAT'S AN OPTION THEN WHY ARE YOU PLAYING DEBT COLLECTOR??? If she had bothered to look at the dates of service I had just had those appointments and hadn't even gotten the bills in the mail yet! Not to mention screw my right to privacy because these conversations are held at the front desk where patients are coming and going or the person next to them is on the phone, or there's someone standing there waiting to check in or check out. Now let's talk about how someone with 9/11 Sickness and tells everyone that upfront so that appropriate actions can be made like, oh, I dunno, maybe NOT booking me for a 15-minute follow-up with there is no way in hell that will be enough time to go over everything AND for me to ask questions! Yonker would come in and give her schpeel and I was supposed to be okay with that as she walked backward out of the exam room while I was talking because all of the billable time had been used up for her to tell me what she thought I needed to know. If you're hard up and have nowhere else to go then by all means. Otherwise, make the drive and go somewhere else like Lewes or Cambridge. Almost every single time I have to fire a medical person 99% of the time it isn't because of them but because of their staff! Stop thinking your staff walks on water and never makes any mistakes! But in this instance, it was both! ------------------------------------------- This is the first of many first-hand experience reviews I will be posting today. I kept things to myself for years practicing grace and forgiveness. But since AGH thinks they do no wrong, admit to no failures, and never apologize let alone take corrective actions... it's time the public knows that all that glitters is not gold!

I've been dealing with migraines for 20 years, but recently they'd become worse. My primary care…read morecouldn't deal with them, so he sent me to Dr. Capozzoli. Let me just say, Dr. C is an old-fashioned kind of doctor. He didn't have a nurse to assist him, he actually comes out to the waiting room to get his own patients. He doesn't take credit cards, only cash or check. He took vital signs himself. As a nurse myself, I can assure you that this is a rare find. Really. He actually took the time to talk AND listen to me, gave me some samples of medication, and ordered a MRI. I really did get the impression that he cared about the outcome, not that I was just another insurance claim for him to file. If you need a neurologist who actually has a personality and isn't bogged down in corporate medicine, this is your guy!

Awesome concern for the wellness of his patients. Each visit has proven to be both thorough and…read moreinformative.

Very efficient and friendly. Love them. Love being able to have a set time. My veins are horrible…read morebut they always get it done with very little pain.

Emergency Department and remained hospitalized for two days. This was his second admission within…read morethe past year, and my 87-year-old mother has also been hospitalized at Beebe during that time. All three experiences raised serious concerns about the care of elderly patients. My father's most recent hospitalization, however, was catastrophic. My concerns involve both the ED and his subsequent hospitalization. My father was seriously ill and medically complex, yet his care lacked the careful assessment, coordination, communication, and planning his condition required. My father has an extreme hearing deficit, and his overall condition further impaired his ability to communicate effectively, provide a reliable history, understand complex medical information, and meaningfully participate in decisions about his care. I am his Medical Power of Attorney and an experienced Nurse Practitioner. More importantly, my father explicitly told his providers to speak with me about his treatment. Despite this, I was rarely consulted about his condition, history, treatment decisions, or overall plan of care. The problems began in the ED. The physician appeared dismissive and made little effort to clarify my father's actual complaint or listen to my concerns. My father described difficulty catching his breath associated with "burping," which the physician characterized as shortness of breath and "indigestion." He had stable vital signs, an oxygen saturation of 98%, and no labored breathing. Given his cirrhosis, severe ascites, and history, I was concerned that his symptoms could reflect esophageal or upper gastrointestinal bleeding. I attempted to communicate these concerns, but they did not receive appropriate consideration. There was a lack of coordination throughout his hospitalization. It was unclear who, if anyone, was directing his care, whether providers were communicating with one another, or what the treatment plan was. For a seriously ill, medically complex 89-year-old patient, there was remarkably little coordinated, team-based planning or management. Equally troubling was the near absence of communication with family. There was no effective process to ensure that my father's designated spokesperson and MPOA was involved in his care--even after he explicitly instructed his providers to communicate with me. Severe hearing impairment is not an incidental issue in a hospitalized elderly patient. It directly affects the patient's ability to provide an accurate history, understand information, and participate meaningfully in treatment decisions. His communication limitations should have resulted in greater attention to family involvement and coordinated decision-making. After three hospitalizations involving my elderly parents, I am deeply concerned about the care Beebe provides to vulnerable elderly patients. In our experience, communication among providers has been poor, communication with family has been minimal, responsibility for the overall plan has often been unclear, and important information from family has not been adequately incorporated into care. My father deserved a careful, coordinated evaluation that accounted for his serious medical conditions, age, communication limitations, and the information available from the person he specifically designated to speak with his providers. That did not happen. These were not minor communication or customer-service problems. They were serious deficiencies in the assessment, coordination, communication, and management of a vulnerable, seriously ill elderly patient. In my father's case, the outcome was catastrophic.

I sought Dr. Malik's help with a neck injury that has badly needed surgery for some time. I tried…read moreevery form of complementary medicine before I gave in. In order to get an appointment, I had to send my MRI and sit through an interview, all of which would be reviewed by the doctor and he would then determine if I was a candidate for surgery. His office called and granted me this appointment. I waited, in pain, with apprehension for 6 wks. I made plans around potential surgery and manifested hope that this long journey was about to be over. On the day of the appt I arrived to find that Dr. Malik was not there and I would be seeing a PA. She asked me 3 questions regarding pain level, narcotics use and tingling fingers. She looked at my MRI, turned around and said "We recommend Physical Therapy". I explained again that I had tried everything. She said "Well, I guess on increase your narcotics". I was under the impression that the long process to get in was to weed out the people that could not be helped by neurosurgery. I believed that being granted the appointment, I had made the cut. My Nurse Practitioner is fully capable of making a referral to PT but she's fully aware of all the modalities of treatment that I have undergone. After a tearful drive home, the PA called with a message from Dr. Malik suggesting that I look into pain management and get some epidural shots "or something". I expressed my dissatisfaction loudly and clearly at that time. I had been defrauded and had my time and Resourses wasted for what I assume would be a large bill to my insurance company which they will not pay. The doctor has yet to call me to get to the bottom of my displeasure. I've not laid eyes on him or heard his voice. This afternoon I got a call from his scheduling department wanting to schedule a follow up appt. Follow up for what?? So you are suggesting that I waste another day of work and another 2 hour drive for another expensive appt to see another unqualified PA so she can say How's it going? Still hurt? Thanks for coming in. Once again, I expressed my displeasure loud and clear and was met with confusion. The scheduling person said I will pass this on to the PA. No!!!! Pass it on to the neurologist whose name will undoubtably be at the top of my bill. And while you're at send a message to accounts payable that I will not be paying for services I didn't receive. And still no call from Malik. Bottom line...No on this doctor! No! No! No!