I love this bank. Everyone is so nice and super attentive. Although today I came at opening time…read more(9:00am) and the doors were locked. I waited twenty minutes and still no one opened the door. I double checked the hours posted on the door to make sure I wasn't getting the opening time wrong. They are supposed to open at 9. I waited until 9:20 standing at the door. I'm not sure if anyone saw me. I ended up going home. I'll try to go back later.

Well the most uniquely defining thing about this bank. Is that, it is on the rare few banks that…read morehave foreign currency on hand. The Evans location off of Washington Road Wells Fargo. I know they have more than just one form of currency but I buy Euro, there and they have it on hand. Anywhere else you have to order it and get it 1-3 days later and there is usually a delivery charge of $7.00. If you buy it there then there is no delivery charge. This information is current as 04-2019.

$4 atm charge, disgusting. Cute bank, good parking. In a great location, but I've only seen…read moreridiculous atm charges for random ATMs, not a banks! Gross, won't be using this location and longer.

I had a account here year's ago and I must say the personnel now is 100% on point with their…read morecustomer service experience! Mr. Juan who took care of my banking needs was very professional and very well to talk to. The other customer service representatives were great in helping the customers on the line as well as at the drive up window too. I'm recommending whoever needs to open any accounts to come here and also experience what I did today. Regions you have come a great way and thank you for your professional and great experience !

There's not much to review. It's my main bank. I love that there are many locations within the…read morevicinity of my home and one at my work. The tellers are friendly and knowledgeable. I haven't used any of the loan services yet. I'm mostly handling banking transactions such as bill pay. This location has coin machine for members to bring any saved coins. It can be deposited directly into your account. They have a user- friendly website and app. They plan on merging with SRP. I don't have a problem with that as long as they don't close locations. Otherwise, I enjoy banking here and I don't plan on leaving anytime soon.

SouthState deserves 0 stars, but that is not an option here so they get the minimum 1 star. I don't…read morenormally spend time reviewing a company when their performance is moderately bad, but this bank is exceptional so they get special attention. This review is specific to the mortgage dept. First, funds to dealer. We applied through a dealer, and was approved for a mortgage on a manufactured home. The amortization schedule showed funding to the dealer in two installments. We were given the task of notifying SouthState once the home was set up on site. We called and let the closer know the home was assembled and level, but the remainder of setup (underpinning, porches, electrical, HVAC, & punch list) remained. I assumed 1/2 of the funds were to be distributed upon delivery and the rest when setup was complete. The closer sent all of the mortgage funds to the dealer upon notification of delivery to the site. Fortunately for us, the dealer completed the setup as agreed, Second, online banking deficiencies. I setup online banking at SouthState to make payments and manage our account as we intended to pay the mortgage off after the sale of our house. Even though we applied for and obtained a mortgage, the online setup could not find a "mortgage" associated with the loan number. I had to set up online banking as a personal loan account like an auto loan. I was able to link my checking account, and my intention was to transfer funds when available to pay off the loan. Incredibly, the link only allowed me to see the balance of the linked account - no ability to make payments from, or transfer funds. The link was useless. Third, handling of payments. After funds were available from the sale of our house, I attempted to use BillPay to pay the loan off. Being handicapped, I wanted to avoid trips to the bank and post office, not to mention the hassle and fees associated with obtaining a payoff, wiring funds, or obtaining and mailing a cashier's check. Unfortunately, there was a $9,999.99 limit on a BillPay payment at my credit union. No problem I thought, I would just sent a $9,000 payment every day until the loan was paid off. Unbelievably, SouthState did not post the payments on the delivery dates indicated by BillPay - funds were posted no earlier than 5 business days, and most were 10 or more days later. All other bills I pay with BillPay are credited in a maximum of 3 business days if an EFT is used. A maximum, 5 business days if a check has to be mailed. No EFTs with SouthState. When I called to complain about the delayed payment posting, they said they didn't delay payment credits, and blamed the USPS. However, all pending payments made were suspiciously posted on the day of the call. Payments following the call, however, continued to have delayed postings. Fourth, escrow funds. The amortization schedule showed an escrow withholding from each MONTHLY payment as you would expect. We made 14 payments within a one month period. Escrow was deducted from EVERY payment. After payments were sent sufficient to pay the loan in full, I called and complained requesting they close the escrow account and credit the loan balance. The representative said they would correct the excess withholding and credit the loan balance with any excess escrow. They continued, however, to deduct escrow on each payment when posted. The escrow balance was never credited before the final payment was posted. This left a large (over $1,000) escrow balance to be refunded, and they closed my loan account - not just the escrow account. Fifth and last, incompetence, poor communication, and no refund. We received a voicemail on 11/29/2021 notifying us that our account had been closed and a refund would be mailed to the current address. As of Saturday 1/8/2022, no refund from SouthState. Since they closed our account, I can't go online to see if there has been any activity regarding the escrow or a refund. SouthState is a horrible place to do business.

I really wish I could put 0 stars, If you were ever thinking of finding a new bank and have thought…read moregoing using South State Bank, please do yourself a favor and stay far away from them. I'm usually never the type to waste my time with posting about how bad a company is or has become but the transition from Ga bank&trust up until how they function now has been pretty terrible. 20+ years of dealing with this bank in the Augusta area and my parents even longer, it honestly sucks seeing a company go so down hill after a transition period.

I created an appointment earlier in the day. I didn't know if they took walk in's or not. When I…read moregot there, the drive up teller line was long. There was a police officer directing the traffic. When I got to the door, there was a young lady there to assist me. My name was on her list, but after taking to her, I didn't need to set an appointment. I walked up to the counter, made my transaction, and walked right out. Took less than 10 minutes and the vehicle traffic had hardly moved. Tip: park and walk in

Standard bank. Nothing amazing but I've always had professional and friendly service here. They…read morehave never giving me a pony. Always advertise that pony but never offered me one. I had some suspicious fraud issues and had to switch out debit cards a few times. The banker was super helpful with that. I like the envelope-less ATM and I like that they are all over Augusta so convenient. They also have dune Saturday hours which is nice because I work Mon-Fri, sometimes late.

Coulten and Amanda are absolutely amazing! They are the reason I keep coming back even when things…read moreat the bank don't go my way. Their personalized customer service keeps me loyal!

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Martinez, GA branch or find us online.

Great rates and excellent service…read more People have always been polite and greet me with a smile. I do not know if they only take military and government workers along with their families. I was able to pay loans off early with no penalties.

BL - we need another Augusta location!! Got to this NFCU Mon at 11 to withdraw a large amount (more…read morethan ATM limit) and there were 2 tellers, 11 people in waiting area, 10 people in line & All ATMs had short lines too. Left at 1145 n there were 20 people in line, 3 sitting n ATMs still busy. I like what NFCU offers but there should be no doubt we need another location!!!!!!!

I visited the NFCU in Grovetown I attempted to get assistance on an issue I left after 45 minutes…read morewith no luck. The next day I went to the NFCU is Augusta waited not long and it was worth it.. I was helped by a young lady named Amya , she was able to help me with my issue and walked me through how to fix my problem. I was giving other options I didn't think about. I would like to thank Navy Federal for hiring this young lady, she is a real asset to NFCU.

I was so thankful to find this bank open! I've had a heck of a time finding a brick and mortar Bank…read moreof America and I needed to deposit a check because the mobile deposit wasn't working. They had plexiglass to the ceiling, minimal staffing and they wore gloves and masks. They also had an armed security guard on duty.

Went to get change and only one cashier open. I asked if they were shorthanded and she said on. By…read morethe time I got to the cashier, there were 7 people in line behind me. The other management people could and should have jumped in to help. Geeze. It took me over 20 minutes to get 40.00 in change.

This is my sister Bank. I so glad it's right across from where I live. Every time I stop by service…read moreis fast. The staff is always happy and have a smile on their face. I'm also always forward to buying there candy for a $1. Stop on try out there service and see if this is something for you.

From the owner: For over 90 years, Associated Credit Union has been committed to providing exceptional service and…read morea wide variety of competitive products and services to help our members achieve their financial goals and afford life. Our mission is to offer members financial products that fulfill their needs, service that exceeds their expectations, and relationships that inspire their trust. We're YOUR credit union, and we're excited to grow together.