This is to Georgia's Own company (not Evans GA. location)…read more Car loan rip-off: Stating I have 31/$35.00 late fees + other fees extending my loan 7 months. When it shows on the credit report 100% on time payments. I have consistently made all my payments on time, with deductions occurring biweekly from my paychecks. I possess all relevant documents to verify this information. While I did take one skip payment of $151.85, which extended my loan by one biweekly payment, my current balance is $1,670.35, corresponding to 11 biweekly payments of $151.85. However, the bank states that I owe $4,083.89, which is equivalent to 26.89 biweekly payments of $151.85. I believe this discrepancy results from unnecessary late fees and other charges incurred because my payments were not applied directly to my loan. According to my understanding, a $35.00 late fee is only applied after a 10-day grace period following the due date. I have emails from the original loan associate confirming that my loan payments would align with my biweekly pay schedule. Unfortunately, after Georgia's Own took over in September 2023, they stopped applying my deposits to the car loan. Since then, I have made all future payments over the phone and have incurred an $8.00 service fee each time. To minimise these charges, I have since opted to make monthly payments combining both biweekly amounts ($311.70) with the $8.00 service fee. As documented in the materials I uploaded, I have made 100% on-time payments and can provide records of all deductions and payments made. If Georgia's Own does not resolve this issue promptly, I will be forced to take this matter to small claims court and has already been reported to the BBB.

Georgia's Own is under a new community manager in case you haven't heard, I like how you're able to…read morewalk right in and speak to somebody opposed to waiting in line just to find out whose office you need to sit in front of. You should go see Dinah if you remember her from Augusta vah Federal Credit Union.

Very friendly and professional workers. The managers and the tellers are very caring. No problems…read more If there is a problem it will be solved.

Kari at the Queensborough Bank on Davis Rd. in Augusta, GA is fabulous! She goes above and beyond…read moreto assist you. It is hard to find this kind of great customer service anymore. My husband and I were so impressed.

Staff was amazing and helped me maneuver my accounts without the usual stress of doing it online…read more.. I definitely recommend this BANK OF AMERICA and the convenience of time -- and knowledge...

I had a stellar customer experience at this branch during lunch time today:…read moreKaarina, Andre and the senior lady at the reception were customer-oriented. I only waited five minutes seated in a plush sofa prior to talk to Kaarina and Andre. Kaarina gave a pertinent piece of advice based on my financial situation. There was an ATM on-site. It was easy to park on their private parking lot.

I was excited to see a bank that i bank with. The main office is in Cincinnati, Ohio and to see it…read morein Augusta, makes me happy to see that it is expanding. This banking center is very nice and has a friendly staff.

I came here to cash two checks my doctor's office sent me because I overpaid with my co-pay. I was…read moreworried that I wouldn't be able to cash them because I didn't have an account, but I was able to do so with just my ID and a smile!!!! The teller was very friendly and accommodating. This bank looks like a throwback in time. It looks like a movie set from a movie in the past. But the building does have personality. There was coffee and lollipops available to all customers that came in. I have been thinking about opening a new savings account and I think this might be the place I want to do so. I know they could help me save more of my coins!!!

My mom banks here. Everytime she comes in, the staff is always friendly and fast! Never had a…read moreproblem banking at this credit union.

love everyone in the office I have always had a good relationship with the agents . anytime I…read moreneeded something I was always assisted in a timely manner. my agent Denise has always been nice and helpful and made sure to assist me when needed.

Competency is the proven ability to do something successfully or effectively. It is the combination…read moreof specific skills, knowledge, behaviors, and attributes that allow an individual to perform a task or a job to an expected high standard. * Knowledge: The theoretical/practical understanding of a subject * Skills: The specific technical abilities and proficiencies required to execute a task * Attributes & Behaviors: The underlying traits, motives, and mindset that dictate how an individual applies their skills and knowledge Denise Brown is the only agent I've found in the greater CSRA that successfully scores 5 Stars in each of these critical areas. By combining both Competency and Caring together, clients receive genuine individualized Customer Service without resorting to the all-too- common One Size Fits All Easy Button. Thank you Denise.

My experience at the Augusta Washington Road Tag Office was excellent. Stephanie was exceptionally…read morepatient, helpful, and professional. I had completed the wrong forms for my situation, and she corrected everything with a friendly attitude. The office was busy after a holiday weekend, but the staff moved through the needs of crowd quickly. I have used this tag office in prior years and have always had a good experience.

Terrible experience here. We had a complicated situation that we needed help with. The first lady…read moreto help us answered all our questions and did the best she could to direct us. When we returned, the two ladies to help us seemed so angry and upset for no apparent reason and made the situation more difficult than it had to be. It seems like the process is just paper work and protocol, not sure why these women were getting so worked up. Their personal issues made it difficult for them to accomplish the task at hand and get our situation resolved. Left more confused because of it!

Great coin shop with very good variety and a friendly and knowledgeable owner!! I highly recommend…read moreAtlantic Coin & Currency whether you are looking for a needed coin for your collection, adding to your stack of bullion or you are looking to sell a few coins or a whole collection! I will definitely be going back!