I love this bank. Everyone is so nice and super attentive. Although today I came at opening time…read more(9:00am) and the doors were locked. I waited twenty minutes and still no one opened the door. I double checked the hours posted on the door to make sure I wasn't getting the opening time wrong. They are supposed to open at 9. I waited until 9:20 standing at the door. I'm not sure if anyone saw me. I ended up going home. I'll try to go back later.

Well the most uniquely defining thing about this bank. Is that, it is on the rare few banks that…read morehave foreign currency on hand. The Evans location off of Washington Road Wells Fargo. I know they have more than just one form of currency but I buy Euro, there and they have it on hand. Anywhere else you have to order it and get it 1-3 days later and there is usually a delivery charge of $7.00. If you buy it there then there is no delivery charge. This information is current as 04-2019.

Was at the Augusta location a few days ago to get cash, I could have used the ATM, but I'm paying…read morefor service. 4 persons ahead of me with 3 active tellers, and after two are serviced one of the tellers just starts shutting down, oh look, it's almost 4Pm! That's ridiculous with members in line waiting to conduct business. We're not customers, we're members, if I wanted bad service I'd go to a local bank, that I don't like using. I'm going to remember this around voting time.

BL - we need another Augusta location!! Got to this NFCU Mon at 11 to withdraw a large amount (more…read morethan ATM limit) and there were 2 tellers, 11 people in waiting area, 10 people in line & All ATMs had short lines too. Left at 1145 n there were 20 people in line, 3 sitting n ATMs still busy. I like what NFCU offers but there should be no doubt we need another location!!!!!!!

I'm a guy not a mam and it shouldn't be that complicated to deposit a check. The customer service…read morewith this bank is not good. Most of the tellers and banker are rude.

This bank is a smaller bank in the area. They do not have atms so they refund you the cost that…read moreother atms charge if you need to withdraw cash. the amount of withdraws that are free like this are dependent on the amount of money you keep in your account. At certain levels they allow you a free safety deposit box and free checks. They have banking online and give you interest for your checking account. The main draw back is that they are only open during the week with no weekend hours

Staff was amazing and helped me maneuver my accounts without the usual stress of doing it online…read more.. I definitely recommend this BANK OF AMERICA and the convenience of time -- and knowledge...

I had a stellar customer experience at this branch during lunch time today:…read moreKaarina, Andre and the senior lady at the reception were customer-oriented. I only waited five minutes seated in a plush sofa prior to talk to Kaarina and Andre. Kaarina gave a pertinent piece of advice based on my financial situation. There was an ATM on-site. It was easy to park on their private parking lot.

Great rates and excellent service…read more People have always been polite and greet me with a smile. I do not know if they only take military and government workers along with their families. I was able to pay loans off early with no penalties.

I was recently very fortunate to have my mortgage back with PenFed. They are an awesome credit…read moreunion. The customer service is always good. They closed on my loan swiftly and efficiently. I recommend PenFed for all your banking needs especially a mortgage loan.

Mrs. Mary was the ultimate banking personnel and a consummate professional. She made our banking…read moreexperience a very positive one. I would refer anyone to her for assistance with any banking need. Mr. & Mrs. Tracy Bank location: Davis Road, Augusta GA

Always greeted as soon as I walk in, and the staff is consistently friendly and welcoming. Wait…read moretimes can be a little longer around lunch, but that's to be expected. Overall, excellent service every visit!

I came here because I recently got a new job that forces you to use their pay card for about a…read moremonth before you can sign up for direct deposit. We went inside because I wanted to move the funds from that card over to my current account. The teller was snooty and rude, made comments like, "why didn't you do it outside, it would have been faster at an ATM". I don't know, maybe because I wanted it all transferred to my account? Crazy thought right? Then she proceeded to say rudely, "well I don't know how much is on there and anyway, I need two forms of government ID.." Kinda bizarre that I'd know exactly how much is on that pay card right? And strange enough, I have the two required government issued ID cards. SO WEIRD. And I know that the coin machines have been gone for a while, and I asked how I'd deposit coins as my toddler has been collecting them. "... They've been gone about 3 years already.." YES I KNOW THEY'RE GONE. She eventually gave me those coin paper holders to fill up and bring back, but we're going to find a different branch location for future visits. The only pleasant person we encountered was the staff member who answers questions at the front podium. She gave my kiddo a pen and a few lollipops for her and her brother.

I don't have a Wells Fargo account, but I do appreciate their drive up ATM. I've never had issues…read morehere and a great location. Normal ATM Fee, reimbursed if you have a USAA account. I've been to other banks locally who's ATM seem to be out of funds.

I was told I couldn't set up a checking account because it was too late in the day and then was…read moretold I could do it online and it only takes about 5 minutes if it was such a quick process why could I do it there? It's not like I got there ten minutes before they closed, anyways I went out to my car to start a checking account through their website so I can put cash into the account before they close well the website told me that I had to go to a location to pay the small fee and verify my identity so I just left. On my way home I called a whole different bank and explained the situation and tried to see the last time I could come in and was told I could come in for any reason at all no matter how long it'd take they will let me come until the very last minute