Explained my project and was told it was not big enough for them to even come out for an estimate…read more Money hungry company!

Home addition, two bedrooms two bathrooms and garage . Existing finished basement flooded twice…read moreduring construction and after construction was finished flooded again in heavy rain. Their proposed warranty work was unsatisfactory. Proposed work was caulking from the inside on a foundation crack which appeared after front porch was replaced . Also had water entering basement through around new waterline. Completely ghosted after refusing interior caulking. Next Step small claims court

In August we ordered two doors - a front door with side panels and a set of French doors for our…read morebasement entrance. Total cost exceeded $15,000. *** We were told 8 to 12 weeks to installation.*** The minute our deposit was down on these doors, that was the end of all forms of actual customer service. The doors were finally installed in FEBRUARY! We were never contacted about the delays. Calls to our salesman and the office were ignored. Promises were repeatedly broken. The final piece of work was completed on March 12th. Almost 7 months. The doors are lovely but there is no force on Earth that would persuade me to do business with them ever again. You have been warned.

Doors were very expensive. Installers left grease and hand prints, scuffs on walls. Had to use…read moreMagic Eraser to clean. I had paint code to match existing trim. They insisted on using a paint sample for the door color, not the correct paint code, so the door color didn't match. Had to repaint the doors myself. I complained about the paint, including to the owner. Didn't get the decency of a response. Wouldn't recommend.

Had Chaney install a Provia front door on our home. Fantastic job. Greatest company in st louis…read morefor windows and doors. House looks like a million dollars . Will easily recoup cost plus some when we sell . Stay away from big box stores with there terrible installers. Can't say enough good about this company.

Had all new windows put in a while back. I tweaked one while cleaning it and couldn't get it…read moreclosed. I called and got an immediate response. They sent Ben out to fix it for me. He was so kind and patient in explaining how to avoid the problem in the future. Love these people !

I had a storm window sash glass that was broken due to a rock while cutting grass. I further…read moremangled the sash trying my own fix to no avail. Since the type of window has long been discontinued, I couldn't find anyone in the St. Louis area willing to fix it without a total window replacement. J & J not only offered to take a look but was able to reassemble the sash with a a new piece of glass! They saved me from a bind for sure! Everyone was very friendly and helpful and I couldn't be more thankful. We have a window project planned in the next 5 years and will definitely be keeping them in mind!

We purchased 2 doors from J&J Window Sales in 2017. The first door that was installed - Alliance…read moreSliding Patio Door. Issues: The seal was not applied properly and a lot of water leaked in the basement after we had a hard rain. J&J did assess the damage and paid for damages through their insurance. The lock on the handle also did not work but J&J did finally fix it. The second door we purchased - Therma Tru Fiber Classic Mahogany was for the front door. It was sold to us from J&J Windows with the intention that not much maintenance would be needed because it's fiberglass and not wood AND it had a 5-year warranty. This product has been ABSOLUTELY TERRIBLE and J&J has NOT stood behind the product they sell. We have had issues with this door and door frame less than 1 year after it was installed. We notified them as soon as we noticed the issues and at that time, paint was peeling around the door frame and the door was already starting to fade. No way should it have faded this quickly. They sent a painter out MANY times to try and fix the door frame and it still looks terrible and paint is still peeling. They SAID they re-stained the door for us but they NEVER did and after checking their records again they discovered they never did re-stain the door. The picture of the house is what the door looked like 1 month after it was installed, which was very nice. The other images are after 1-2 years after it was installed.... TERRIBLE!!! We spent thousands of dollars ($$$$) and now J&J Window Sales (or even Therma Tru) are not willing to fix the door frame or the door! Their final email/comment to us was that they were sending us a door stain kit so we could do it ourselves or have someone do it for us, and they made it sound like they were doing us a favor because the kit usually costs $140. SERIOUSLY??? Do you think this is good customer service??? I am embarrassed that our front door looks so awful. The least J&J Window could have done was send someone over to re-stain the door and at least do something to fix the frame. They just gave up! We have been extremely patient through this process over the years. They said the door must receive a lot of sun.... No kidding... It's a front door!!!! THIS IS HORRIBLE CUSTOMER SERVICE AND WE ARE VERY DISAPPOINTED CUSTOMERS! We will NEVER refer ANYONE to this company!

My main garage door was squeaking when it opened and closed. My son inspected it and told me it was…read morewarped and cracked and the the belt was minus lots of teeth. I called Door Solutions immediately and spoke to Joe. He came out the next day which was Friday to see what I needed. On Monday his crew arrived on time and installed two new doors and openers plus the openers on the outside of the doors. They programmed the opener in my car too. My husband and I watched Steve and Tyler work for a couple of hours. They were really skilled and efficient. They were also very personable and respectful. We enjoyed having them on site. They did an exceptionally good job and cleaned up when they were finished. Our doors are beautiful and operate quietly. I believe the price was reasonable. I'm very pleased with DSI!

Called them and made an appointment for them to come out and repair our garage door. They never…read moreshowed up, never called back, and didn't return our phone calls. Zero Stars.

Fantastic experience with the Martin Door Company!…read more We just had our entire 27 year old garage door replaced with a significantly upgraded one. New upgraded garage door opener system also installed to replace our existing one. Now is Wi-Fi-enabled and has battery backup. This new system is whisper quiet, and oh so smooth and beautiful. Sales person Jeff Woody is a gem! The installer (Chuck, I think?) was very knowledgeable and professional. The whole process went without a single hitch. Thanks Martin Door!

Contracted with them at the end of December for new entry/storm doors. It'll be a couple months,…read moregreat, fine. (little annoying the "remeasure tech" was HOURS late but whatever) Got a call mid February, doors are here, we'll be there 02/24 to install. Again, great, fine. They show up, on time, said they wanted to re-measure to make sure everything was to spec. Um, ok - why wouldn't it be? They ripped off all of my door trim/casing and sat in their trucks for *90 MINUTES* without a word. Came back: "we have a problem". The brickmold is a quarter inch off - the manufacturer (ProVia) has a software problem and even though we gave them the correct measurements... blah blah, whatever. So, wait two weeks to get the corrected brickmold. Fine, stuff happens. 03/05! Called them 03/06. Guess what? STILL WRONG! No apologies, no anything. Wait two more weeks, no biggie, this is the way stuff works. March 20 it is! NOPE! March 16 and get an email that the manufacturers internet is down. No idea what that has to do with anything... how many times can you fail a customer and just tell them to wait two more weeks? Anyway, now I'm scheduled for April! Of what year I have no idea. Pathetic.

We had a very poor experience with another company when researching windows and installation and…read morewere a bit cynical of contacting another business. However, the process of obtaining a quote was indeed as easy as Zen Windows website makes it out to be; check out their website and watch the videos. I completed their form with the number of windows, approximate size and the requirement that the windows must meet a minimum efficiency. A reply was quick and thorough and above all easily understood and answers to questions were immediate. Dennis provided all the information needed should a permit have been required. Once accepted, Kevin came out within a few days to take specific measurements needed for ordering the windows. Within just over a month, we received a call asking if the installation could take place within 48 hours as they had an opening. Ed, Jimmy and Daryl were the installation crew who arrived promptly and you could not ask for a more conscientious and professional team. They seemed to get along and worked well with each other. Care was taken to protect floors and carpet, the installation and operation of the windows was explained, and clean up was meticulous. I had planned to shampoo my carpets after they were finished and Daryl did such a good job of cleaning up the floors I did not have to vacuum first! We had 6 windows replaced and opted for the Endure EN600 series double hung, Energy Star Certified windows. These windows were installed on a warm day in rooms that get the afternoon sun and it was immediately apparent that the sun gain was much lower than the previous windows. The wind is gusting today and there are no drafts! The total cost was a bit above some of the other estimates but after our previous experiences as well as the ease of the ordering process, the personable and professional installers- much less the quality of the windows- it has been well worth it.

Dennis and Rhonda were quick and fully responsive to my questions and made the whole purchasing and…read morescheduling process very easy. Their seasoned installers were very professional, prompt, and respectful of our home. They worked hard to replace our entire two story home in one day before bad weather was supposed to hit the next day. We feel like we got a great product that will last for many decades which also has a great warranty. I would definitely recommend them to anyone wanting the best customer service and no pressure sales with a great buying experience.

We just had several windows replaced by Windows, Doors & More at our home in the St. Louis area…read more To say we are pleased with the result would be a vast understatement. Dan carefully walked us through the many product and pricing options and explained trade-offs with each - in an informative, no-pressure way. His advice was invaluable and we are just really pleased with the outcome. The installation process was efficient and with care and attention to detail. All done in less than a day. So, a resounding recommendation to Dan and his team. Great job - thank you!

From the owner: We specialize in helping our customers get an exact fit with their window and door needs.read more

Very good screen repair company would go back there again. they are very efficient and do great…read morework and their prices are reasonable.

Our 40-year-old wooden screens for our covered porch were looking sad and needed replacing. A…read morefriend recommended Screens onsite, and we are very pleased with their service. They custom made aluminum frames for each screen, installed them securely and they are beautiful. Much nicer looking than we expected. Very professional, yet personable too.