Pella Service Technician Philip was terrific! He arrived promptly at the beginning of the time frame I had been given and immediately diagnosed the problem with my almost 40 year old Pella sliding glass patio door. I had been led to believe by the office that a technician would probably need to make two trips - one to diagnose and a second to fix the problem. Not Philip. He removed the very heavy door and replaced the rollers (after first having to modify a newer one to fit the older door) and did the job on the spot. He was totally professional and it was a pleasure to have him working here. Thank you, Philip, for a wonderful job! read more

Phillip Wendtland arrived on time and was knowledgable, friendly and tidy (he put on interior overshoes before he left the front hall) but above all helpful. He explained the operation of our four windows (installed just before Christmas), showed us how to lock them, open them for cleaning, and also lubricated them with a silicone spray. Phillip was also very patient, but not patronizing, with two senior citizens, as he repeatedly demonstrated operation of the windows, making sure that we could do on our own, everything that he showed us. Pella is very fortunate to have him as an employee. read more

Excellent service starts at the introduction to the follow-up to completion. Cornell was our initial point of contact for Pella, and the company could not ask for a better representative! He was on time for our appointment and thorough and careful in understanding and assessing our project. Cornell ensured his colleagues followed up on the project and that the Pella proposal conformed to the requirements of the homeowners association. We look forward to an equally successful completion. read more

Richard called notifying us that he could arrive ahead of our scheduled appointment, if it was convenient. Which it was and he took all the necessary safety precautions. The installation was flawless and he made sure nothing would be damaged. He answered all our questions and showed us some tricks to operating the screens attached to the windows. Richard was pleasant, courteous and his out going personality made the process uneventful. The service was exceptional. read more

Just signed a contract for a whole house window replacement and sliding glass door installation. Our salesman, Paul Spence, was incredibly knowledgeable and very helpful with design choices as well as cost saving suggestions. It did not feel like a high pressure sales pitch, just a knowledgeable conversation about our options. Our windows aren't available for installation until December, but I'm pleased with the selections and the price point. read more

Steve Berbes de Pella Windows probablemente evaluó tus necesidades y el entorno local para recomendar ventanas ideales. Consideró el clima húmedo de Annapolis, sugiriendo vidrio Low-E para eficiencia energética y materiales como fibra de vidrio para resistir la corrosión. También recomendó estilos coloniales o náuticos que combinan con la arquitectura de la zona, ajustándose a tu presupuesto y mejorando el valor de tu hogar. read more

We needed to replace the sash on one of four Pella casement windows (installed 20 years ago) and Philip was our service technician. He arrived right on time and surgically removed the damaged sash, cleaned up the area, did the replacement very neatly and efficiently, and then went beyond the work order to add a protective sealant to all four windows. Outstanding in every respect! read more

I want to thank Paul Spence for a courteous visit and great advice on the installation of two sets of sliding doors in our home. Paul was meticulous in explaining the options for the doors and the types of materials. He also showed my cost comparisons for the options. It was a pleasure having Paul visit and his follow up has also been timely, accurate and excellent - Jack read more

I had brand new Pella sliders installed and they weren't quite right. The Pella expert, Don, came to my home and adjusted and fixed all three sliders. I also received a lot of great information on what I need to know to keep my new sliders in perfect condition. It was a learning as well as pleasant experience! Thank you Don and Pella!!! read more

Hats off to Matt Sewell. I was referred to him by a neighbor and he was accommodating to me and my limited scheduling. Met me at the Bethesda showroom on a Sunday which I appreciated as I have limited time during the week. Realized that the issue was a service issue and directed and helped me with the process. 5 stars all the way! read more

Richard did a great job! I live 600 miles from my elderly parents home in northern Virginia. Richard inspected all their Pella windows and doors and provided a game plan to correct a few issues and replace one broken window. He always took or returned my call in a timely manner and followed through as promised. read more

Pella replaced my Sliding door on the back of my home. I had never considered the many options offered by Pella until I met with my rep, Steve Berbes. Steve took the time to walk me through the options and helped me make a great decision on the best door for my house. The door looks and works great. read more

Came into the showroom to look at product and Matthew Sewell was extremely informative. He went over options, styles and even asked if I needed a in home consultation for a quote specific to my project. Great representative of Pella. read more

Cornell was my consultant and did a great job sharing his vast knowledge of window and doors with us. He was very easy to work with and made sure we had all the information needed to make our window shopping a positive experience. read more

Matthew Sewell came to my home and gave me a consultation for replacing 20 windows. Very informative, never rushed or pressured me just wanted to ensure I had all the information to make an informed decision. 5 star service! read more

Amazing experience at Pella working with Matthew Sewell. Matthew helped me design a custom door for my home. My experience was extremely professional and Matthew really helped me bring my vision to life. read more

our new door & Patio Door were just installed. very happy with the installer, the product & the entire staff. big shout out to Steve Berbes who helped us get things started. will be back for Windows. read more

Created an account just to leave Cornell a review! He could not have been more patient, knowledgeable, helpful...and funny. Really made us confident in making the investment with Pella. read more

Great windows! Pella makes high-quality windows and the sales rep I worked with, Cornell, was great at explaining everything and helped make it an easy decision to go with Pella. read more