Great sandwiches, perfect for lunch down town Pell city. Service was excellent. Variety of…read moresandwiches, salads, pastries and cookies. Nice atmosphere in historic building.

My goodness. I've been trying to catch this place open and it finally happened today. I went in a…read morebit intimidated because everyone seemed like a regular who know what to do and what to order. They staff was so friendly. I ordered the lox of love on an everything bagel I've always wanted to try lox so i jumped on the chance. This is perfect. The balance of the bite is incredible. Not too much of anything, everything is in perfect harmony. There are chairs outside and inside. You order at the front counter. Not much room for large parties but enough for close friends

Service was amazing! I found this tucked away gem on the way to an appointment and I'm glad I did…read more They have an extensive menu of coffee, drinks, food, and desserts. The vibe was very laid back and the barista was so helpful. I highly recommend the caramel latte!

I love going there and they know exactly what I want when I walked through the door, which is a…read morecaramel cookie frappe with sugar, espresso, and no whip, and sausage balls. I love their sausage balls. And they have other things like scones ,muffins ,chicken salad ,pigs in a blanket, little desserts, and soda drinks . The bathroom is always clean and the tables are always clean and the employees are very nice

Horrible service at the Pell City location. My daughter and I went by this evening through the…read moredrive thru. They weren't busy at all. Service was quick but the girl taking our order got both of our drinks wrong. I asked for the seasonal caramel brulee creme - tall. She didn't know what that was and asked if I wanted coffee in it. Per the website, it should come with 2% milk - steamed hot, pumps of the caramel brulee sauce, whipped cream and caramel brulee topping. She rang it up as a caramel brulee frappucino. I got a frozen drink when I should have gotten a hot one. And it didn't even have any caramel brulee syrup in it. My daughter asked for a grande hot peppermint mocha. The girl gave her a tall and then said we ordered a tall one. It said grande on the screen when we ordered it. She went to "fix" it and then proceeded to give my daughter a grande hot mocha coffee, no peppermint whatsoever. I'm not sure who this place is hiring, like if it's teenagers or what. But they don't listen to customers. On Google this location has an abysmally low rating. So it isn't just our experience. Bad service seems to be the norm there. I'd say fix it but i doubt that will happen. I won't be going to this local location again though, which is disappointing.

This Starbucks has been the biggest disappointment. They never, ever have mobile ordering turned…read moreon, even when they aren't busy. You walk in to be told they are out of everything except basic coffee, last week they said they were down to one espresso machine and it would be 20+ minutes. It's always 20+ minutes. We've started driving to the one in Moody. I was so excited to have a Starbucks in my town but with this one it feels like we still don't actually have one. Also, they have no selection of cups for sale. I needed cups for Christmas gifts and had to shop at the ones in Moody and Trussville. This would be a great location to open a functional coffee shop.

This cafe is great. The prices are a little high but the ambiance and service were great. This…read morecafe has coffee, muffins, ice cream, and a lunch menu. We ordered lunch (kids grilled cheese, plain chicken salad, and fruity chicken salad. The kids meals were $6 with drink and chips. The chicken salads were $10.75 & 11.75 with chips. The drink is an additional $2.50. We did not enjoy the chicken salads. The kids liked the grilled cheese. We followed lunch with ice cream. $6.50 for a 1 scoop cone. We paid $9.00 for one scoop in a waffle cone with 1 topping.

the cutest little coffee shop. the vibe is so cozy and warm. the coffee and and the red bull…read moreinfusions are my favorite. and if you ever get the chance to try the blueberry cheesecake muffin - you won't regret it!! the owner is the sweetest

So i was gonna skip past this place based on the reviews about customer service but decided to give…read moreit a go. I had an affogato and a frosted sugar cookie. The affogato was good, a bit too much chocolate syrup. There was a pool of it in the bottom of my container after i finished, but not terrible. Next time I would just ask for light syrup. The frosted sugar cookie, is a sugar bomb. The cookie itself is good, the frosting is delicious. The two of them together is a bit much. If there was a thin layer i would like it more but it's piped on. I'm sure anyone with a sweet tooth would love it. It's a cute shop, and the lady who helped me was friendly enough. But i think i understand why people might have complained about customer service. I know in the south we are used to very overly friendly staff but you won't get that here. It was very cut and dry, transactional. No problem for me but i could see it being a problem for others.

My grandchildren love this ice cream place! It is very good and a great value. The only complaint…read moreis the staff is not friendly.

I would definitely give this place 5 stars but for the last three times I've visited, they've been…read moresold out of sausage rolls. The most recent was this morning, Saturday, at 8:00 am. Just make more sausage rolls!

Donuts were average to better but the smell inside just after opening at 7am was nauseating…read more Several of the specialty coffees machines were inoperable and there was only one person to wait on and check out a line of 8 people when we arrived. Probably would not recommend this shop to try if you're not a regular.

While traveling back home from Arkansas, we decided to stop in Birmingham. Weren't too hungry and…read moredefinetly didn't want any more fast food. Cracker Barrel was super close to our hotel so we walked over. This must be a location that hald already gone through the remodel as it didn't seem as "cluttered" with decor as the old version. It also wasn't remodeled to the point that it looked like an entirely different restaurant, either. We were seated quickly as there was no wait when we arrived. We were greeted by the manager as we were escorted to our table. Alex H., our waiter, wasn't far behind. It may have been one of his first days by himself as he seemed a little hesitant... but then again, the manager was stoking the fire right near him... so maybe he was just nervous. Alex did a great job. Our orders were brought fairly quickly, including the ever elusive Broccoli cheese casserole. The portions were perfect for us that day (they seemed smaller than normal but we weren't starving anyway.) He very politely handed them to us plate by plate and came back twice to check that everything was well. I HAVE to mention that Alex even used proper English which isn't common in daily conversation. More often than not, people choose to use slang. This is likely one of the best visits to Cracker Barrel that we've had in a long time. Alex should be promoted to a peer trainer! That would definitely improve the perception of the Barrel!

We went there last night. We were very disappointed. The waiter that would have been assigned our…read moretable couldn't keep his pants up. He was constantly pulling them up from the back. So we requested another server. My husband ordered meatloaf. When it came to the table, it was so dry that it looked like a burnt sponge. We called our sweet waitress over and explained that we were not going to eat it. Her response was I knew there was going to be a problem. In which I didn't appreciate that comment. So we sent the whole plate back and told her to take it off our bill. She did. Not one manager came to our table to check on us. Needless to say we were quite disappointed in the food and the cleanliness of the staff. His hands were down in the back of his pants. Please get a belt, it does help to keep your pants up. We won't be back to the restaurant.