Smooth sailing for the whole process. Everyone was patient with my restless , senior dog and made…read moreus feel welcome . Financing guy Patrick got me very close to the number I wanted for payments and improved the interest rate from what was originally agreed. Abigail was helpful and personable and everyone has excellent manners. they gave me a fair trade in value for my 2016 outback that was used for work and I am grateful for that . Thanks again.

Went for an oil change and appeared i need a repair about $3000 dollars for my Subaru VX. David was…read moreshowing me of a video taken from other car that had issues cracked bottom threatening by saying my vehicle is nOt drivable and I should leave it for repair. Showing scaring video from youtube with vehicle had their tire off. My gut Feeling always write! Went to pick it up and David kept me 2 hours. He was rude! seemed upset to cancel my service, delayed and act very strange. Finally before i got my keys he said : You will hear rattling and noise that wasnt there... cause mechanic start putting it apart. I made sure to text David and called him asking to DO NOT START LABOUR ON MY CAR UNTILL I CALL. He still did not hear me. Finally took my car to my mechanic to get second opinion and all the claims done by David was a lie. That is not all. Don't have time to explain everything happened in details. Advise to everyone is run away from this scamming place. Horrible place to service your car! Unless you just want to pay for non existing problems .. Good Luck evryone! A.M.

I purchased a vehicle here and later found several issues that were not disclosed including but not…read morelimited to previous repaint on the front end, unrepaired dents listed on the Bill of Sale, and wheels different from what was shown in the ad. Even airbags warning light also came on at delivery and they asked me to drive it away. When I raised these concerns, the dealership repeatedly denied all issues and did not provide any practical solution, so I decided not to argue further. I have filed a complaint with OMVIC and submitted all documents. Depending on the outcome, I may also pursue Small Claims Court. Please get an independent inspection before buying if you still want to purchase a car from them. 避雷这家坑逼车行，真的很坑而且你跟他讲什么都不会给你解决只会抵赖，买车前一个态度买完后就另一态度了，买完发现这车前面可能撞过，连气囊在提车的时候都是坏的，已经投诉到omvic，可能会给他们内部处罚，接下来可能走小额法庭，真的快给我折腾的我心累，他们直到我发这条评论的时候（已经试着协商俩月了）都没有任何回应。买车前千万要找人验好，我本来以为这边不会这么坑，没想到全世界的车商一个样，各位千万小心谨慎不要头脑一热就买，不然给你带来的是接下来很长时间的头疼和麻烦，车商无论说什么都谨慎听信，千万不要头脑一热过于天真了，祝好运 이곳에서 차량을 구매한 후 인도 직후부터 전면 범퍼 불량, 깨진 헤드라이트 브래킷, 재도색 흔적, 광고와 다른 휠, 그리고 안전 경고등까지 여러 문제가 드러났습니다. 그러나 딜러는 모든 문제를 부인하고 어떤 해결도 제시하지 않아 큰 실망을 느꼈고, 더 이상 논쟁하지 않기로 한 뒤 모든 자료를 OMVIC에 제출했으며 상황에 따라 Small Claims Court도 고려 중입니다. 제 경험을 그대로 남기는 것이니 중고차 구매 시 반드시 독립 검사를 권합니다.

I just purchased a 2018 Hyundai from Ryan & Shay and the service was spectacular…read more They both assisted with an eco friendly vehicle for me and this vehicle they recommended suited my needs. I love how clean the place is and very welcoming. The lounge is stocked with all sorts of beverages to quench your thirst. I would definitely recommend this dealership to my friends and family. Top notch service.

My second car from this dealership. It all started from an email from Pam. Henry and Rene put…read moretogether a good deal for me. On the pick up day, Henry drove me to the dealership from my place ( quite far away) and the delivery specialist spent at least 45 mins to explain the function of every single button in the car. It was excellent service at Durham BMW.

I had never been to this dealership before. I scheduled a test drive and went into the BMW…read moreentrance, but didn't know I was in the Pre-Owned car part of the dealership. There were no signs to tell me I wasn't in the New Car area. I found someone and they brought me upstairs to reception. Penny in reception was fantastic and friendly. She got me to the person I was to test drive with. Enzo took me on a test drive determined to Wow me. I think he was excited as I was about showing me how awesome these cars are. I was wowed. They are really fun to drive! He answered every question I had and more. He was very good at explaining the new features that I didn't know existed. All of the employees there were smiling all the time; must be a good place to work! Haven't decided if I'm going to take the plunge yet, but a first impression!

my name is VINCENT, I purchase vehicle from your dealership this pass weekend, your representative…read moreSTEPHANIE KINGSLEY and LUCKY HAYER was a 100% helpful and represent your dealership well. THANK YOU.

I should have taken the time to read some of the past reviews before engaging with Whitby Toyota…read more Unfortunately, my experience only confirmed what others described regarding that location, including a troubling lack of professionalism, not to mention basic courtesy. My partner and I had made specific arrangements with Allam Bachir regarding a new vehicle purchase. Yet when we showed up as scheduled, we were told they would not honour the agreement we had made the previous day. When the Sales Director, Richard Alam, was contacted, he simply confirmed that decision in a dismissive, unapologetic way ... and walked away ! This kind of attitude, not only from the team who had misled us and proceeded with lying to our faces, but also from their management, is simply unacceptable. Thankfully in our case, this occurred early enough in the process that we had not yet committed to anything. Needless to say, we will be taking our business elsewhere.

Bought a used car from a salesman named Duane Mohamed. Had the car for less than two months and had…read morea fault notification for all wheel drive come up. I contacted Duane and he immediately told me there was nothing he could do for me . I purchased an extended warranty that includes powertrain and was basically told too bad by this guy. I will be fighting it but stay away from this dealership and this sleazeball sales man . He's been paid and obviously doesnt care about customer service now

I scheduled my vehicle to be taken to Menzies Chrysler after hearing a grinding noise coming from…read morethe drivers side front tire. Once my vehicle was at Menzies Chrysler the technician stated that he took the vehicle for a road test and could not hear any abnormal noises. So I picked up my vehicle after paying the $185 diagnostic fee. I asked to speak to the mechanic who drove the vehicle and asked if he could take a drive with me in the vehicle. The entire drive I sat in the passenger seat and the technician drove with the window open and kept saying he couldn't hear any noises. When even I could hear the noises in the passenger seat. He told me to continue driving the vehicle until the noise got worse and bring it back in. Last Thursday (2 weeks after my appointment at Menzies Chrysler) one of my employees called me stating that the drivers side front tire wheel well was smoking and that the truck was very hard to steer. We had the vehicle towed to another ram dealership in Stouffville where they gave me an entire page of repairs required to fix the vehicle. The Stouffville ram dealership mechanic showed me that the drivers side front wheel bearing has a catastrophic failure which caused the brake caliper, brake rotor, brake pads, and front axle to basically melt. Now with over $5500 of repairs needed the Menzies Chrysler service team continually state that the problem has nothing to do with them and that the truck left them 100% mechanically sound. Even after bringing all documentation and photographs to the Menzies Chrysler service team they continually say that there was nothing wrong with the vehicle when it was at their dealership. After confronting the mechanic and the general manager instead of them coming up with solutions to remedy the issue they try to blame me because I had changed my own front breaks about 9 months prior. And further more when speaking to the technician and asking him if he has removed the front tire to take an in depth look (after paying the $185 diagnostic fee). He told me there was no reason to take the tire off because he hadn't heard any noises. As an experienced mechanic he should have done his due diligence, instead he was negligent in his practice and the general manager covering his mistake. Never will I return to this dealership after this experience.

Do not buy cars from this guy. Very untrustworthy and when you come to him with problems with the…read morecar he blames it on you. Put the wrong bumper on the car, wrong battery installed in car, didn't want to replace brakes when going to purchase

Tried to contact this dealer numerous times about a truck they have for sale but no response. They…read moreshould remove the truck if its not for sale.

This dealer really does live up to the old stereotype of the "used car salesman", even when selling…read morenew cars. The sales agent will say anything to make the sale, being dishonest about features the car may or may not have or claiming they don't sell a certain brand of winter tire in order to make the bonus sale for pushing a particular brand. When it comes to servicing, despite making an appointment for a specific time, they have no intention of actually servicing your car then. No, this is just an appointment to "drop off" your car, and they'll get round to it sometime during the day when it suits them. Be prepared to wait for many hours for what should be a simple and quick service. When you complain, the salesmen promise to make things right, until it actually comes to making it right. Then they deny ever offering to help you and will reluctantly let you speak with a manager. A manager that will either tell you he can't do anything, or to take your complaint to GM head office. If you do take you complaint to GM, they refuse to help you saying you have to speak with the dealership. We've had nothing but dishonest and disrespectful treatment from Ontario Motor Sales, and consequently will never buy from them again.

I wanted to thank you for the great service I got from Harmony. I came to buy the cheapest second…read morehand car, and left with a brand new car we love. Harmony was so responsive and nice! Thank you so much.

Needed to find a go to mechanic in Buffalo for my daughter. Her car had one major issue and one…read morerelatively small one but that one had some slight safety implications . My strategy for finding any new third party is to read the reviews and try and synthesize the truth, speak to a decision maker and assess and finally ask for some quotes for the parts and labor. I spoke to four shops and of course everyone needs to see the job before finally committing and that scope can obviously change. Sam freely and patiently gave me some quotes for both (others couldn't get past - we need to see it), the quotes and the final pricing were both very fair and competitive. Mo communicated freely during the fix and heres the kicker and why we'll trust these guys moving forward. They easily could have turned the minor job into a relatively major fix and they didn't, the problem and solution was less in every sense than what I assumed it would be including their cost - great job the both of you!

Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience

Found out about this place via autotrader.ca and was attracted by their ad for a used car. I was…read moretaken care of by Jason Nghiem who did a superior job and did not pressure me excessively into buying a car. He was professional, smart, and honest. I had a positive experience buying the car from him, as he was fast and efficient. I did take off one star because the staff that cleaned and prepared my car did an average job leaving dust and other particles in the car that was found after leaving the parking lot.

I rarely leave negative reviews, but the complete lack of respect for a customer's time and…read moreproperty at this location is unacceptable. I booked a 7:30 AM appointment for a "Gold Package" detail over two weeks in advance. Because I had commitments in the evening, I explicitly confirmed with the booking coordinator that the car needed to be ready by the afternoon. I even paid out-of-pocket for a rental car for the day so I wouldn't clutter their waiting room. When I arrived at 4:00 PM with my child to swap the cars, I was completely caught off guard. The front desk told me it wouldn't be ready until close. When I pressed a technician for a real status, she claimed it would be another two hours and "just the outside" was left. That was a complete fabrication. When I finally demanded my car back as-is, the truth came out: after sitting on their lot for 8.5 hours, my car hadn't even been started. It gets worse. To rush it out, the detailer just sprayed water on the outside, threw my soaking wet floor mats--covered in chemical residue--straight into the back of my vehicle, and piled my personal dashboard items directly on top of the wet chemicals. My child's soccer chair and my legal vehicle ownership documents are now water-logged and ruined. When I brought this to the Service Manager, she showed zero compassion or accountability, offering a generic "I'll talk to my team" brush-off. When I called back later to report that my legal documents were ruined by her staff, she literally had her team lie and say she had left for the day, right after two other employees confirmed she was still there. This isn't my first bad experience here--a previous visit involved waiting 45 minutes past closing just to get my keys--but it is absolutely my last. Now I'm stuck on a weeks-long waiting list with other detailers because this team wasted my entire day and damaged my documents Avoid this location if you value your time, your money.